Our stay was pleasant. The hotel was clean and the stafff was very friendly. The only thing wrong was my room had no heat. I did call the desk to report it. The clerk said to let it run 10-15 minutes, and it should work. After about 20 mins, it still wasn't working. I was told I could be moved to another room, but because the heat hasn't been on all season, it will probably be the same problem with the other room. I decided to stay in the room where I was, I was tired and didn't feel like packing up. It was a chill in the air, but once under the covers, we were fine. Other than the heat issue, our stay was fine.