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그랜드 트래버스 리조트 앤드 스파 여행 후기

3.5 out of 5
그랜드 트래버스 리조트 앤드 스파
100 Grand Traverse Village Boulevard, Williamsburg, MI

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 924개 이용 후기 중 360개" "
평점 8 - 좋아요. 924개 이용 후기 중 280개" "
평점 6 - 괜찮아요. 924개 이용 후기 중 154개" "
평점 4 - 별로예요. 924개 이용 후기 중 78개" "
평점 2 - 너무 별로예요. 924개 이용 후기 중 52개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Larry 님, Buchanan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent luxury stay!! Plenty of restaurants and shopping within the resort, but also close to town and casino. Very clean and well maintained. Highly recommend!!
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함

10/10 - 훌륭해요

Christine 님, Greenville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함

8/10 - 좋아요

Madeleine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a Shores condo that was excellent, especially liked the bright white towels and bedding. Could have used extra blankets/pillows for the sofa bed but managed with what we brought. Great location and plan on returning next year. Checkin staff were a little cold. Heed the after swim shower warnings, we all reacted to the chlorine level. Changing rooms a little dingy. A few small observations that held us back from an overall excellent rating
2024년 4월에 2박 숙박함

8/10 - 좋아요

Ashley

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Billie Jo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved it here! We had a great time shopping in your shops and bought lots of good stuff! We slept really well in your comfy beds and the staff was all very friendly. We will be back.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

8/10 - 좋아요

Douglas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함

6/10 - 괜찮아요

Lexi

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설

8/10 - 좋아요

Lindsay

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great price for a great experience!
2024년 3월에 1박 숙박함

4/10 - 별로예요

Anne

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스
This used to be the place to stay in Traverse City. It has gone down hill. I’ve had 2 stays here in 3 weeks and both were awful. The walls in the bathroom were dirty and disgusting and the noise from other rooms is unbearable. The walls are paper thin. And upper management does not care. Sad, this place will likely continue to decline, especially when management refuses to listen to its customers. Awful.
2024년 3월에 2박 숙박함

8/10 - 좋아요

Kerrie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great time here and lots to do! Gym, pool, and restaurants were great!
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Melinda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We received a much lower rate through Expedia, when we checked in the check in person said they do not see the amount we pay for the night. Parts of the hotel are under renovation. The lobby needs some love, its underwhelming and the bar feels like an after thought-a weird vibe. The other bar is right off the elevators and feels very awkward to have to walk through it to get to your room if you are not in the main tower. The room was nice, bathroom was fresh-great shower and the beds were comfortable. The pool, hot tub, indoor tennis courts area-great! If you have kids this pool area will not disappoint! They have a lot of things to play on and your kids will sleep well! We did a couples massage-which was fantastic. We wish we would have known all the spa area had to offer-steam room, sauna, great locker room with hair dryers etc. We would have booked a different time to take advantage of all that area had to offer-amazing staff, great massage!!! We travel to this area a lot so we will be watching Expedia for such a great rate so we can do it again.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jeremy c

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very friendly and helpful, very clean
2024년 3월에 1박 숙박함
답변 제공: Guest Relations, Grand Traverse Resort and Spa 님, 2024년 3월 20일
Hi Jeremy,Thank you for staying with us and taking the time to leave us a five-star review on Expedia! We are happy to hear that you enjoyed your stay and look forward to welcoming you back in the future!

6/10 - 괜찮아요

Kayla

2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Stephanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was loud having to walk thru a sports bar to get too and from my room. I was in the family section where kids were running around at 10 pm to 11 pm. I had a dead bug in my window and the tv remote battery died at 11 pm.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations, Grand Traverse Resort and Spa 님, 2024년 3월 20일
Hi Stephanie, Thank you for staying with us and taking the time to leave us a review about your recent stay. We are sorry to hear about these inconveniences during your stay. We will be sure to share them internally with our team so that we can improve. Thank you for being our guest, we hope we get the chance to welcome you back in the future!

4/10 - 별로예요

Anne

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our first room smelled so badly of dog urine we had to be moved. They moved us to a supposedly upgrade, a suite, but it had a view of a brick wall. We drove 3 hours each way to look out at a brick wall. It took 90 minutes just to get into the room we didn’t even want a suite. Then we returned to a tower room for the next night and there was hair in the sink and all over the bathroom walls - I took photos , the carpet was frayed and a trip hazard. They gave us breakfast coupons for all the problems and when we ordered breakfast, I ordered eggs Benedict and they send fried eggs, also have a photo. This place has gone downhill and when I asked for further compensation, the manager told me they already upgraded us and they actually lost money on our stay. I will be getting in touch with the tribe with my photos and concerns.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations, Grand Traverse Resort and Spa 님, 2024년 3월 20일
Hi Anne, Thank you for staying with us and taking the time to leave a detailed review about your stay. Our records indicate that you were able to speak with a manager during your stay and hope that they were able to help resolve your issues. We apologize for the inconvenience that you experienced during your stay and hope we get the chance to welcome you back in the future.

10/10 - 훌륭해요

Judy

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful and comfortable
2024년 3월에 1박 숙박함

8/10 - 좋아요

Darren

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함

8/10 - 좋아요

Cassidy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Anne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

EDWARD

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Ken

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would definitely stay again!

10/10 - 훌륭해요

Denise

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy and pleasant check in even though we were very late getting in. Greeted by name. Quick check in and off to bed
2024년 2월에 1박 숙박함
답변 제공: Guest Relations, Grand Traverse Resort and Spa 님, 2024년 3월 20일
Hi Denise, Thank you for staying with us and taking the time to leave us a positive review on Expedia. We are happy to hear that you enjoyed your stay and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Lindsye

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was awesome and so much to do for families!
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Dexter 님, Holt

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great stay at the resort. Close to town for many food options.
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Rachel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place wish the pool and hot tub were open later especially the adults only hot tubs.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Kristi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very nice and clean. Would stay again
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Amy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함

2/10 - 너무 별로예요

Justin

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
They charge extra at check out, staff is confrontational about the extra charges. They do not honor rates that were booked in advance.
2024년 1월에 2박 숙박함

8/10 - 좋아요

Justin

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I love the resort. Only complaint was the bathroom exhaust fan was not working, which made showers exrta moist
2024년 1월에 2박 숙박함
답변 제공: The Team at Grand Traverse Resort and Spa 님, 2024년 1월 31일
Hi Justin,Thank you for staying with us and taking the time to leave us a review on Expedia. We are sorry to hear that your exhaust fan in your bathroom was not working and apologize for any inconvenience this may have caused during your stay. Thank you for being our guest, we look forward to welcoming you back in the future!

8/10 - 좋아요

Theron

2024년 1월에 1박 숙박함

8/10 - 좋아요

Mason

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Theresa-David 님, lake

Lovely
2024년 1월에 1박 숙박함
답변 제공: The Team at Grand Traverse Resort and Spa 님, 2024년 1월 31일
Hi Theresa, Thank you for leaving us a 5-star review on Expedia! We look forward to welcoming you back soon.

10/10 - 훌륭해요

Jerardo

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: The Team at Grand Traverse Resort and Spa 님, 2024년 1월 31일
Hi Jerardo, Thank you for leaving us a 5-star review on Expedia! We look forward to welcoming you back soon.

6/10 - 괜찮아요

Amy

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Zach

2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Brandan 님, Dearborn Heights

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice first experience staying at the resort. Room was beautiful and great experience with food and drinks at Jacks Tap Room onsite.
2024년 1월에 2박 숙박함
답변 제공: The Team at Grand Traverse Resort and Spa 님, 2024년 1월 31일
Hi Brandan, Thank you for leaving us a 5-star review on Expedia! We are thrilled to hear that you enjoyed your stay and look forward to welcoming you back soon.

2/10 - 너무 별로예요

Jamie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not a friendly place
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Peter

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함

6/10 - 괜찮아요

Laurah

좋아요: 청결 상태
별로예요: 편의 시설/서비스
Off season at this property, so take that into consideration. I have stayed here many times, but this was on New Year’s Day. It is not conveniently located. I arrived after a nine hour drive. Asked for a late checkout due to having a spa appointment at the property at noon. Staff said noon is fine. I asked for 2. even though the hotel was at very low capacity, they said no. Went to my room, unpacked and put on pajamas. When I washed my hands in the bathroom, noticed the pipe under the sink was dislodged and water started pouring everywhere. Cleaned it up, got dressed, packed everything, and went downstairs to get a new room and explain what happened. Front desk was quick to give me a new room, but didn’t make any attempt to apologize for my inconvenience. First room was much nicer. This room smelled terrible and was loud. Acquiring food was tougher during the off-season as well. Had I known that, I would have stayed closer to town. Awoken every morning at 7 with staff yelling in the hall. Was pressured to leave before my “late” checkout. My spa experience was… icy. From check-in, where the front desk staff barely made eye contact, to the cold room, cold bed, and uncomfortable spa treatment (my masseusse was nice, but very rough and leaned over and accidentally put a body part in my mouth… got a wrap treatment but the room was so cold that the hot, wet towels quickly became cold, wet towels.) Very stressful trip. I used to love this place.
2024년 1월에 2박 숙박함
답변 제공: The Team at Grand Traverse Resort and Spa 님, 2024년 1월 12일
Hi Laurah, Thank you for staying with us and taking the time provide feedback about your recent experience. It is our top priority to deliver exceptional hospitality to all of our guests and we apologize that you did not receive the level of service that you deserved. We will be sure to share this feedback internally with our management team so that we can improve. Thank you for being our guest, we hope we get the chance to welcome you back so that we can show you the level of service that we are known for.

6/10 - 괜찮아요

Megan

별로예요: 직원 및 서비스
2024년 1월에 1박 숙박함

8/10 - 좋아요

Jeremy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 12월에 3박 숙박함

4/10 - 별로예요

Keila

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Heat did not work in our room. Was snowing outside and VERY COLD. But! Staff was amazing and did everything they could to make it right.
2023년 12월에 1박 숙박함
답변 제공: The Team at Grand Traverse Resort and Spa 님, 2024년 1월 31일
Hi Keila,Thank you for staying with us and taking the time to leave us a review on Expedia. We are sorry to hear that the heat in your room was not working during your stay and apologize for any inconvenience this must have caused. It is our top priority to deliver exceptional hospitality to all of our guests, so we are pleased to hear that our team was able to make things right for you. Thank you for being our guest, we hope we get the chance to welcome you back in the future!

8/10 - 좋아요

dolores

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice resort with lots of amenities
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Jennifer L

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

4/10 - 별로예요

Ryan

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Don’t waste your time
We checked in Friday night with our kids for a fun filled weekend. We arrived around 7 and the kids were hungry so we put our luggage away and went to check out the restaurant at the top of the building. When we got up there my husband asked to see a menu since we had a 3 year old and 7 year old with us we didn’t know what the menu looked like instead the hostess seated us and we looked at the menu and decided it wasn’t very kid friendly so we headed to the restaurant with the circle bar. We sat there for over 5 minutes without being greeted and noticed many people not eating that were seated around us so we decided this also wouldn’t work for our family. The kids at this point were getting very hungry so we went to order pizza at the axe bar. We sat at the table by the bar and no one greeted us either my husband then stood by the bar for about 3 minutes and never was spoken to so we left and went to our room to order room service. All we wanted was pizza the kids were ready to go swimming and the pool closed at 9 so we were on a Time crunch. The room service was great but I didn’t appreciate the automatic $2 delivery charge and the automatic gratuity. We tried to order it ourselves 2 different times but your SERVICE WAS AWFUL!!! I shouldn’t be charged a fee when I could have grabbed it myself. The room was fine but it wasn’t a resort feeling at all. I don’t really know what the resort feeling was since the customer service we saw was non existent.
2023년 12월에 1박 숙박함
답변 제공: The Team at Grand Traverse Resort and Spa 님, 2024년 1월 12일
Hi Ryan,Thank you for staying with us and taking the time to leave us a review about your recent experience. It is our top priority to deliver exceptional hospitality to all of our guests, and we apologize that you did not receive the level of service that you deserved. We will be sure to share this experience with our management team directly so that we can improve. We hope we get the chance to welcome you back in the future so we can show you the service that we are known for.

10/10 - 훌륭해요

Priscilla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: The Team at Grand Traverse Resort and Spa 님, 2024년 1월 31일
Hi Priscilla, Thank you for leaving us a 10-star review on Hotels.com! We look forward to welcoming you back soon.