테라스/파티오

쉐라톤 센터 토론토 호텔 여행 후기

4 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1668개 이용 후기 중 1025개" "
평점 8 - 좋아요. 1668개 이용 후기 중 361개" "
평점 6 - 괜찮아요. 1668개 이용 후기 중 121개" "
평점 4 - 별로예요. 1668개 이용 후기 중 82개" "
평점 2 - 너무 별로예요. 1668개 이용 후기 중 79개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

seon hwa

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
조식에 훈제연어 크로와상이 있어 좋았습니다. 위치도 랜드마크 앞이라 좋은데 관광지들은 올드 다운타운에 몰려있네요.
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋아요!!!
매번 캐나다 출장 시 애용하는 호텔입니다. 피트니스센터며 모두 너무 만족스럽네요!!
2021년 11월에 5박 숙박함

6/10 - 괜찮아요

kang

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
공사중이라 다소 어수선했지만 숙박시설은 괜찮았어요 조식은 최악입니다
2021년 10월에 1박 숙박함

8/10 - 좋아요

Edward 님, GUELPH

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We like using the Sheraton Centre Hotel downtown for so many reasons. It is connected to the PATH, easy parking, next to Four Seasons Centre, Chinatown Eatonn Centre etc.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Peyman

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Centeral location
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

DEBRA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A great property and the staff goes above and beyond. Amazing customer focus and service. The security staff went out of it's way to secure a phone that was left in our room by accident. We will be back! Thank you for looking out for us!
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Debra, We are thrilled you had a great stay at Sheraton Centre Toronto Hotel. Knowing that our exceptional customer service left a positive impression on you is truly rewarding. It is also heartening to know that our security team helped retrieve your misplaced phone and ensured it was returned to you promptly. Your kind words mean a lot to us. It is always a joy to see our guests excited about returning; we look forward to it.Tim Reardon, General Manager

8/10 - 좋아요

Ryan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Culture is lovely
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Deanna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was immaculate! Staff was friendly and helpful. My new, go to when in Toronto
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear Deanna, Thank you for reviewing your stay at Sheraton Centre Toronto Hotel. We are delighted to read you loved our well-maintained property and that our associates took excellent care of you. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area. Tim Reardon, General Manager

10/10 - 훌륭해요

Cosmos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly staffs
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Fotini

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Fred

I used to stay at this hotel on a regular basis as part of my work life. I’ve been retired for several years now and recently went back and stayed at this hotel again after several years. I was very happy to discover that a relatively recent updating had completely rejuvenated the whole property. I’m not overstating things when I say that the hotel and staff are outstanding and I enjoyed my stay there more words can adequately convey. I can’t wait to go back for another stay.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Dear Fred, Thank you for your return visit to the Sheraton Centre Toronto Hotel and for sharing your experience. We are thrilled to know you were pleased with our well-maintained property and courteous associates. It was a pleasure to host you, and we look forward to welcoming you back soon. Tim Reardon,General Manager

10/10 - 훌륭해요

Danish

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Dear Danish, Thank you for choosing the Sheraton Centre Toronto Hotel and for sharing your excellent rating. We are delighted to know you enjoyed your stay with us and that we exceeded your expectations. It was a pleasure to accommodate you, and we look forward to your return visit. Tim Reardon,General Manager

10/10 - 훌륭해요

Ian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I can’t say enough good things about this hotel. I’ve stayed here over the years back to when I was a child traveling with my family. It’s convenient to the subway, downtown core, it’s well kept and clean and I appreciate the fact that they’ve maintained it the way they have.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 20일
Dear Ian, Thank you for choosing the Sheraton Centre Toronto Hotel and sharing your experience. We are thrilled to know you were pleased with our ideal location and well-maintained property It was a pleasure to host you, and we look forward to your next visit. Tim Reardon,General Manager

10/10 - 훌륭해요

Vincenzo

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was perfect for an overnight with our grandchildren. Walking distance to the theatre and restaurants. We also enjoyed the indoor outdoor pool facility as well as the convenience of valet parking.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 숙박 시설 상태 및 시설
We chose the hotel for the large indoor /outdoor pool, 25 meters with lane markings.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 20일
Dear Susan, Thank you for being our guest at Sheraton Centre Toronto Hotel and sharing your experience. We are delighted to know you enjoyed your stay with us and that you were especially pleased with our excellent pool. It was a pleasure to host you, and we look forward to your return visit. Tim Reardon,General Manager

10/10 - 훌륭해요

Corey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel, excellent and conscientious staff. Wonderful stay
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

victoria 님, Wilmington

Wonderful time very nice view
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Dear Victoria, Thank you for sharing your feedback regarding your recent stay at the Sheraton Centre Toronto Hotel. We are delighted to learn that your experience was exceptional and that you enjoyed our stunning views. We look forward to welcoming you back soon.Tim Reardon,General Manager

10/10 - 훌륭해요

Rody

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Walking distance from restaurants, bars, etc
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Dear Rody, Thank you for choosing the Sheraton Centre Toronto Hotel and for sharing your feedback. We are delighted to hear that you found our proximity to diverse dining options convenient for your travel plans. Your satisfaction is our utmost priority, and we look forward to welcoming you back the next time you are in TorontoTim Reardon,General Manager

10/10 - 훌륭해요

Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Hotel, Great Staff. Within walking distance to everything downtown
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Sheila

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed for two nights while visiting friends in Toronto! Our room was clean and comfortable. The space was inviting upon walking in to the building. Location was ideal for our trip ... We went ice-skating at the rink right outside at Nathan Phillips' Square. We visited the CN Tower located several blocks. Many restaurants available that were easily walkable on street level as well as the underground system located under the hotel (perfect for terrible weather). We came in via the train, which was also just a couple of blocks away (we didn't realize that we could have also used the underground system until we arrived at the hotel). The Staff were incredibly helpful and always present!!
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Dear Sheila, Thank you for taking the time to share your feedback regarding your recent stay at the Sheraton Centre Toronto Hotel. We are delighted to hear that our convenient location near Nathan Phillips Square, CN Tower, and various dining options made you explore the city effortlessly. It is also wonderful to know that you enjoyed our spotless accommodations and impeccable service. We look forward to welcoming you back for another outstanding visit.Tim Reardon,General Manager

10/10 - 훌륭해요

Scott

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I am confined to a wheel chair and it was accommodated by the staff.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Dear Scott, Thank you for choosing the Sheraton Centre Toronto Hotel and sharing your experience. We are delighted to know you enjoyed your stay with us and that you were pleased with our thoughtful hospitality. It was a pleasure to host you, and we look forward to your return visit.Tim Reardon,General Manager

10/10 - 훌륭해요

Alexia

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Frances

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just to get away
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Dear Frances, Thank you for the generous rating. It is always gratifying to receive praise for meeting expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Sheraton Centre Toronto Hotel; we hope to see you again soon. Tim Reardon,General Manager

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
room keys difficult to get work with. would think for the price I paid, breakfast would be part of the package. bottom line we will not stay there again and will be telling our associates of the experience.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Susanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Brayden

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Dailin 님, Las Vegas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place good to be nice and friendly
2024년 3월에 4박 숙박함

8/10 - 좋아요

cheryl anne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 17일
Dear Cheryl, Thank you for choosing Sheraton Centre Toronto Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Tim Reardon,General Manager

4/10 - 별로예요

Camie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We specifically asked for a quiet room and were unfortunately given what was probably the noisiest room in the building (between elevator shafts and near the roof). We tried to get a quieter room but were told we'd have to wait until the next day. With all the mechanical noise, we had a sleepless night. The next day, they did move us to a better room but it was freezing unless we cranked the heat up to 25 degrees. Another bad night. It would have been nice to receive some sort of acknowledgment of the discomfort and disappointment, caused by our initial room, and the trouble and inconvenience of having to move. Otherwise, the hotel location itself is great and the staff are friendly.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 14일
Dear Camie, Thank you for taking the time to share your review. While we are glad to know you liked our convenient location and frinedly associates, we sincerely apologize for the difficulty you had with our accommodations. Our main aim is to provide attention to detail; therefore, we regret this was not your experience. Your comments are valuable as they help us improve going forward. We are grateful for your patience, and we hope you will give us another chance to make a better impression. Tim Reardon,General Manager

10/10 - 훌륭해요

Maria

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Didn’t like the pillows and there was a disruptive dripping noise in the walls.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 13일
Dear Maria, Thank you for choosing to stay with us at the Sheraton Centre Toronto Hotel. We are glad to know you had a pleasant stay overall and hope you enjoyed most aspects of your time with us. That said, we regret not meeting all of your expectations with the pillows in your room and the disappointment this caused. Our front desk is always available and happy to make you as comfortable as possible. As a part of our commitment to providing our guests with exceptional accommodations and service, we apologize for any noise disruptions you experienced during your stay. We appreciate your patience during this time, and we hope to reveal our transformed hotel with you whenever your travels bring you back to Toronto.Tim ReardonGeneral Manager

8/10 - 좋아요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Nice hotel but overpriced in my opinion. Close to $400 for a place to lay your head for the night. A heated pool that was maybe luke warm at best but I'd say not even. No microwave which in this day and age would be a simple addition for what they're charging for a room. Most likely won't be doing this again. I'd rather spend $150 taxes in at a cheap motel room and spend the other $250 on food and entertainment. Seems as with everything these days, greed is the name of the game.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Mylene

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel near by Union train station and Billy Bishop downtown airport.
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 5일
Dear Mylene, Thank you for being our guest at the Sheraton Centre Toronto Hotel and sharing your feedback. We are thrilled to know you were pleased with our well-maintained property and ideal location. It was our pleasure to accommodate you, and we look forward to your next visit with us.Tim Reardon,General Manager

10/10 - 훌륭해요

Marie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 28일
Dear Michael, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at the Sheraton Centre Toronto Hotel, and we look forward to welcoming you back soon. Tim Reardon,General Manager

10/10 - 훌륭해요

Fayette

2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Fayette, We are delighted you enjoyed your stay at Sheraton Centre Toronto Hotel. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. It was a pleasure hosting you, and we look forward to your next stay.Tim Reardon, General Manager

10/10 - 훌륭해요

Grant

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Beverly

좋아요: 편의 시설/서비스
Loved our close it was to everything the path so convenient and rooms are beautiful and all interaction with staff was professional and top shelf!
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
Dear Beverly, Thank you for being our guest at the Sheraton Centre Toronto Hotel and sharing your experience. We are thrilled to know you liked our ideal location, courteous associates, and excellent accommodations. It was a pleasure to host you, and we look forward to your next visit. Tim Reardon,General Manager

10/10 - 훌륭해요

Howard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Taylor

2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Dear Taylor, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Sheraton Centre Toronto Hotel. We look forward to your return and wish you all the best with your future travels.Tim Reardon,General Manager

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Helpful personell
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Impeccable Service.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 22일
Dear Karen, We are delighted you chose the Sheraton Centre Toronto Hotel for your visit, and we are happy to know our team made your stay so memorable. We appreciate the acknowledgment of our hard-working staff, and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in town!Tim Reardon,General Manager

10/10 - 훌륭해요

Emily

좋아요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 23일
Dear Emily, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at the Sheraton Centre Toronto Hotel. We look forward to your return and wish you all the best with your future travels.Tim Reardon,General Manager

10/10 - 훌륭해요

Rebecca

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect spot, great room and good service.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Nathan

연인과의 여행
The Toronto Sheraton never ceases to disappoint. Wonderful area, pleasant staff and fabulous rooms!
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 21일
Dear Nathan, Thank you for being our guest at the Sheraton Centre Toronto Hotel and sharing your experience. We are delighted to know you were pleased with our ideal location, courteous associates, and exceptional accommodations. It was a pleasure to host you, and we look forward to your next visit. Tim Reardon,General Manager

10/10 - 훌륭해요

Trevor

2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Ryan

2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Ryan, Thank you for your outstanding rating. We are glad that we exceeded all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Sheraton Centre Toronto Hotel.Tim Reardon, General Manager

6/10 - 괜찮아요

Emily

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Location location location!! The Sheraton has a great location no doubt. I've stayed at this hotel many times before. Overall a great stay. That said the pillows in our room were very flat and honestly didn't sleep well because of it. The sauna in the ladies change room was hardly warm. Also surprised to see that room service comes in takeout boxes now. This is likely a carry over from the pandemic but really made the experience of room service feel cheap and not special. We were also surprised how limited the late night bar menu was, either nuts or very very expensive entrees. The location sells on this hotel but truthfully a bit unhappy with our stay, especially because a night out in a hotel is a treat for us.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Dear Emily, Thank you for your constructive feedback. While you appreciated our prime location, we sincerely apologize for the issues you encountered regarding the comfort of your accommodations and if that would have disrupted your sleep. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. Furthermore, we are sorry for your concerns regarding the housekeeping and our on-site amenities. We will convey this to the appropriate teams. We also regret your dissatisfaction with our bar menu. We certainly understand the frustration you must have felt and appreciate your patience in this matter. Thank you again; we hope you will consider returning the next time you are in the area. Tim ReardonGeneral Manager

10/10 - 훌륭해요

David

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing say..friendly staff
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Dear David, We are delighted you chose the Sheraton Centre Toronto Hotel for your visit, and we are happy to know our team made your stay so memorable. We appreciate the acknowledgment of our hard-working staff, and we look forward to sharing your compliments with them. We look forward to being your home whenever you are in town!Tim ReardonGeneral Manager

10/10 - 훌륭해요

Aiden

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As expected! Friendly staff!
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 19일
Dear Aiden, We are delighted you chose the Sheraton Centre Toronto Hotel for your visit, and we are happy to know met your expectations. We look forward to sharing your compliments with our team and hope you will make us your home whenever you are in town!Tim Reardon,General Manager

8/10 - 좋아요

Meaghan

2024년 2월에 1박 숙박함