로비 라운지

호텔 차이노 힐스 여행 후기

3 out of 5
호텔 차이노 힐스
15433 Fairfield Ranch Rd, Chino Hills, CA

이용 후기

6.0
평점 10 - 훌륭해요. 1001개 이용 후기 중 218개" "
평점 8 - 좋아요. 1001개 이용 후기 중 177개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 189개" "
평점 4 - 별로예요. 1001개 이용 후기 중 172개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 245개" "

6.2/10

청결 상태

6.6/10

직원 및 서비스

5.4/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

4/10 - 별로예요

BEYNGYANG

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 14박 숙박함
답변 제공: FD 님, 2023년 12월 19일
Hello, Beyngyang. Thank you for taking the time to leave us a review. You didn't mention about any issue you face so we are not able to find out your problem, please inform us anything you don' like so we will fix that. We hope to be able to welcome you to our hotel again!

6/10 - 괜찮아요

Sungmun

2022년 3월에 1박 숙박함

10/10 - 훌륭해요

Martha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel looks like they just remodeled all the inside it was a very comfy stay
2024년 4월에 1박 숙박함
답변 제공: fd 님, 2024년 4월 15일
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing 5/5 review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

10/10 - 훌륭해요

RUNHAI

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good experience!
2024년 4월에 1박 숙박함
답변 제공: fd 님, 2024년 4월 15일
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing 5/5 review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

10/10 - 훌륭해요

Mario

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: FD 님, 2024년 4월 12일
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing 5/5 review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

6/10 - 괜찮아요

Shanta

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
First impression was not good, we were greeted with construction all around hotel. Kind of a horror at first. However, our stay was actually good. The staff were informative and helpful, we received new towels everyday, even when we asked to not clean our room while we were gone. We appreciated the thought. However, we had no small towels. We were given 3 towels at first, but front desk were able to provide an extra towel. Also, the complimentary breakfast was a light-breakfast set up— bagels, cereal, coffee etc. We really didn’t expect any to be honest. The parking was ok, we got lucky to find spots close to entrance. The room was clean, I checked for bed bugs, which I do for all stay anywhere, and found none. They even had what seems like new mattresses. The sheets were stiff and clean enough. I used my own disposable bed covers, which I also use for all my stay anywhere. The pillows were my least favorite because they were too small and dull. The water was fine too, we had no issues there. The bathroom was clean. The TV worked in the am only, one night it didn’t have cable, but we really didn’t need it since WiFi worked well when we used other devices. We were only here for a short 2 night stay, and what we expected was better than what most people said about the place. It’s a decent stay, not the best at the moment. It has potential to be a better stay when conditions change after the remodeling.
2024년 4월에 2박 숙박함
답변 제공: FD 님, 2024년 4월 8일
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

2/10 - 너무 별로예요

Luis

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: fd 님, 2024년 4월 3일
Hello Luis Thank you for taking some time and leaving a review. You didn't mention about any issue you face so we are not able to find out your problem while your stay, please inform us anything you don't like so we will fix that while your stay here with us. We are very sorry you did not have an enjoyable stay and we hope to be able to welcome you to a better stay next time around.

8/10 - 좋아요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was pleasantly surprised with my room. Very clean and bathroom was beautifully updated. There was a fridge & microwave for convenience. Didn’t have a hair dryer though but since I was staying only 1 night, it wasn't as issue . Will definitely stay here again on my next trip to Chino Hills.
2024년 3월에 1박 숙박함
답변 제공: fd 님, 2024년 4월 1일
Hello Michelle, Thank you for taking some time and leaving a review. We are really sorry for the hair dryer but we notify on the FD that if guest need hair dryer please ask FD they will provide you. We really appreciate you staying with us and hopefully we see you back soon.

8/10 - 좋아요

LIANGMEI

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is very clean and newly renovated. The only drawback is that it is close to the freeway and is a bit noisy. Everything else is very good👍
2024년 3월에 4박 숙박함
답변 제공: FD 님, 2024년 3월 30일
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

8/10 - 좋아요

Theresa

2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: fd 님, 2024년 3월 29일
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing 5/5 review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

2/10 - 너무 별로예요

Ali

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Where do i begin .... i walked in and said hello didnt even get a greeting was told immediately cant check in until 3pm . Even tho i had early check in option with my reservation. 2nd .... the hotel looked like trash smelled like trash was very loud couldnt sleep coukd think at all . 3rd ... they make you sign papers that look like a kid wrote holding you responsible for everything including toilet paper . 4th ... not even a smile from anyone . 5th i couldn't cancel cuse i was told if i do ( which i tried ) i wouldn't get refunded. So i sucked it up its just 1 night i checked out as soon as i opened my eyes and will never go back there even for free or even if you paid me .... Ps. I never leave reviews good or bad in anything. But i was so disgusted and disappointing i have to
2024년 3월에 1박 숙박함
답변 제공: fd 님, 2024년 3월 28일
Dear Ali,Thank you for taking the time to leave a review. I would like to address a few points in your review to make sure everything is clear.Firstly, when you arrived for check-in, our front desk informed you that the check-in time is at 3 pm. However, they also mentioned that you may come at 2 pm. We apologize that we were not able to provide you with a room at 1 pm.Secondly, we take pride in our newly renovated Marriott rooms. Our hallways are cleaned and refreshed twice a day, and we are surprised to hear otherwise.Thirdly, as all of our rooms are new and renovated, we want to ensure that there are no problems after check-in or check-out. We provide a checklist for our guests to confirm that everything is in order, except for toilet paper.Lastly, we always welcome our guests with a warm smile. However, if we are busy with other tasks and unable to greet you with a smile, we apologize.Thank you for choosing to stay with us, and we hope to see you again soon.

10/10 - 훌륭해요

Vanessa

2024년 2월에 1박 숙박함
답변 제공: FD 님, 2024년 3월 27일
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing 5/5 review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

4/10 - 별로예요

Gerardo

2024년 3월에 1박 숙박함
답변 제공: fd 님, 2024년 4월 12일
Hello Gerardo, Thank you for taking some time and leaving a review. You didn't mention about any issue you face so we are not able to find out your problem while your stay, please inform us anything you don't like so we will fix that while your stay here with us. We are very sorry you did not have an enjoyable stay and we hope to be able to welcome you to a better stay next time around.

8/10 - 좋아요

Lisa

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
This property is being renovated at this time and the new renovated rooms are beautiful. It’s a very nice upgrade. I have never found the front desk staff to be very happy or enthusiastic about their jobs but the updated rooms make up for this.
2024년 3월에 1박 숙박함
답변 제공: FD 님, 2024년 3월 22일
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

10/10 - 훌륭해요

carlos

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s a very good quiet are relaxing hotel is clean but we need some kind of rewards especial rates for regular customers
2024년 3월에 1박 숙박함
답변 제공: FD 님, 2024년 3월 18일
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing 5/5 review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

10/10 - 훌륭해요

Camilo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very nice at the front desk. The room looks very nice and clean.
2024년 3월에 1박 숙박함
답변 제공: FD 님, 2024년 3월 18일
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing 5/5 review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

10/10 - 훌륭해요

Jessica

2024년 3월에 2박 숙박함
답변 제공: FD 님, 2024년 4월 8일
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing 5/5 review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

2/10 - 너무 별로예요

Michelle

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was under a massive renovation. Construction bins everywhere. Bed was uncomfortable. Smoke/fire alarm went off in the middle of the night. Room wasn’t serviced or clean during my entire stay. Had to ask for fresh towels multiple times. When I finally did get towels, they were stained. I expressed my displeasure with the front desk, and the front desk was particularly rude. Not once did she say she was sorry for my inconvenience. I asked for a manager, but the manager was not there. I checked out and didn’t speak to the manager because the the staff was so rude I felt uncomfortable. I was just happy to leave. The bathroom was nicely renovated and the carpet was new. But I wouldn’t choose to stay here again.
2024년 3월에 3박 숙박함
답변 제공: fd 님, 2024년 3월 18일
Hello Michelle, Thank you for taking the time to leave a review. We would like to clarify that our beds are new and Marriott-approved. We apologize for any issues you may have experienced with our housekeeping service and any perceived rudeness from our staff. Rest assured that all our front desk staff are well-trained. We are sorry for any inconvenience caused during your stay and hope to have the opportunity to welcome you back soon.

8/10 - 좋아요

Maria

renovated, very nice
2024년 3월에 2박 숙박함
답변 제공: fd 님, 2024년 3월 13일
Hello Maria, Thank you for taking some time and leaving a review. We really appreciate you staying with us and hopefully we see you back soon.

2/10 - 너무 별로예요

Danette 님, Oceanside

2024년 3월에 1박 숙박함
답변 제공: FD 님, 2024년 3월 27일
Hello Jay Thank you for taking some time and leaving a review. You didn't mention about any issue you face so we are not able to find out your problem while your stay, please inform us anything you don't like so we will fix that while your stay here with us. We are very sorry you did not have an enjoyable stay and we hope to be able to welcome you to a better stay next time around.

2/10 - 너무 별로예요

Elizabeth

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
In addition to paying for the hotel you have to pay additional deposits. No other state does this. Good luck on getting customers.
2024년 2월에 4박 숙박함
답변 제공: fd 님, 2024년 3월 2일
Hello Elizabeth, Thank you for taking some time and leaving a review. Every hotel has its own policy. We hold a deposit for any damages caused by the guest. We believe that it's not the problem of any guest, and we have already notified this on our website. We hope to be able to welcome you to a better stay next time around.

2/10 - 너무 별로예요

Randy

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
All the TV's in the Hotel did not work! Ice machines Not working Breakfast a joke! Would never go back
2024년 2월에 2박 숙박함
답변 제공: fd 님, 2024년 2월 29일
Hello Randy, Thank you for taking some time and leaving a review. We are sorry to hear about the issues that you experienced. Ice machine is working in lobby area and we offer continental breakfast everyday, if you have any more suggestion for us please inform us. We hope to be able to welcome you to a better stay next time around.

10/10 - 훌륭해요

Jesus

Muy bien servicio el Jacuzzi nos agradó mucho.
2024년 2월에 1박 숙박함
답변 제공: fd 님, 2024년 2월 29일
Hello Jesus, Thank you for taking some time and leaving a review. We really appreciate you staying with us and hopefully we see you back soon.

6/10 - 괜찮아요

Ruben

아이를 동반한 가족 여행, 출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Under construction looks like people actually live there pool wasn’t clean there were signs posted throughout the outside warning visitors of theft
2024년 2월에 2박 숙박함
답변 제공: fd 님, 2024년 2월 24일
Hello Ruben, Thank you for taking some time and leaving a review. We are sorry to hear about the issues that you experienced. We hope to be able to welcome you to a better stay next time around.

8/10 - 좋아요

Vanessa

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service. Toilets definitely need some work.
2024년 2월에 1박 숙박함
답변 제공: FD 님, 2024년 2월 21일
Hello Vanessa, Thank you for taking some time and leaving a review. We really appreciate you staying with us and hopefully we see you back soon.

10/10 - 훌륭해요

Jaime

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful customer service
2024년 2월에 2박 숙박함
답변 제공: fd 님, 2024년 2월 17일
Hello Jaime, Thank you for taking some time and leaving a review. We really appreciate you staying with us and hopefully we see you back soon.

10/10 - 훌륭해요

Guillermo

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Muy bonita la remodelación de los cuartos
2024년 2월에 1박 숙박함
답변 제공: fd 님, 2024년 2월 7일
Hello Guillermo,Thank you for taking some time and leaving a review. We really appreciate you staying with us and hopefully we see you back soon.

4/10 - 별로예요

carlos

출장 여행, 가족 여행
별로예요: 편의 시설/서비스
The Breakfast provided could be much better. There was no Cream Cheese for bagels and the butter was really bad because everyone puts their knife to get it. Staff members need to pay more attention to those details.
2024년 2월에 1박 숙박함
답변 제공: fd 님, 2024년 2월 5일
Hello, Carlos Thank you for taking the time to leave us a review. We apologize for not meeting your expectations during your stay. We are sorry to hear about the issues that you experienced.

8/10 - 좋아요

Javier

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was really nice and cozy.
2024년 1월에 1박 숙박함
답변 제공: fd 님, 2024년 2월 2일
Hello Javier Thank you for taking some time and leaving a review. We really appreciate you staying with us and hopefully we see you back soon.

2/10 - 너무 별로예요

Shawn

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Under construction
2024년 1월에 1박 숙박함
답변 제공: fd 님, 2024년 1월 31일
Hello Shawn We apologize that we did not meet your expectations during your stay. We are sorry to hear about the issues that you experienced. In regards to the renovation we notify on all our website that our hotel is under renovation.We hope to have the opportunity to welcome you to our hotel again!

10/10 - 훌륭해요

Raj 님, Lake Villa

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I like the hotel, it looks like they are renovating it which is good. The rooms are nice and bathroom was super clean and only thing was that they didn't removed the mattress plastic cover so it was kind of annoying at night and the pillows were quite small. They also didn't have breakfast but it was mentioned online.
2024년 1월에 4박 숙박함
답변 제공: fd 님, 2024년 1월 29일
Hello Raj Thank you for taking some time and leaving a review. We do serve continental breakfast right now. We really appreciate you staying with us and hopefully we see you back soon.

10/10 - 훌륭해요

Blanca

2024년 1월에 1박 숙박함
답변 제공: fd 님, 2024년 2월 9일
Hello Blanca, Thank you for taking some time and leaving a review. We really appreciate you staying with us and hopefully we see you back soon.

10/10 - 훌륭해요

Jessica

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: fd 님, 2024년 1월 25일
Hello Jessica Thank you for taking some time and leaving a review. We really appreciate you staying with us and hopefully we see you back soon.

4/10 - 별로예요

Christina

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: fd 님, 2024년 1월 11일
Hello Christina Thank you for taking some time and leaving a review. You didn't mention about any issue you face so we are not able to find out your problem while your stay, please inform us anything you don't like so we will fix that while your stay here with us. We are very sorry you did not have an enjoyable stay and we hope to be able to welcome you to a better stay next time around.

2/10 - 너무 별로예요

Jay

가족 여행
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: fd 님, 2024년 1월 8일
Hello Jay Thank you for taking some time and leaving a review. You didn't mention about any issue you face so we are not able to find out your problem while your stay, please inform us anything you don't like so we will fix that while your stay here with us. We are very sorry you did not have an enjoyable stay and we hope to be able to welcome you to a better stay next time around.

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
I would wait until renovations are over
Booked a room for my husband and I since our house was tented. We arrived after 10pm and were greeted with good customer service. The room however was not up to par. There was hair in the shower and on the sink in the room, we were not forewarned that the room had a running toilet which proved to be noisy so we turned on the air to avoid the noise of the toilet. My husband got up to shower for work at 4am only to find we had no face towels. Not the best visit.
2024년 1월에 1박 숙박함
답변 제공: fd 님, 2024년 1월 8일
Hello Thank you for taking some time and leaving a review. We are very sorry you did not have an enjoyable stay with us. we do have MM and FD to help our guest any time. You didn't mention your name so we are not able to check your reservation to see that we get any complained while you stay or no to take care on time. Still we apologize for any inconvenience this may have caused. We hope to have the opportunity to welcome you to our hotel again!

6/10 - 괜찮아요

Arlene

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: fd 님, 2024년 1월 8일
Hello Arlene Thank you for taking some time and leaving a review. You didn't mention about any issue you face so we are not able to find out your problem while your stay, please inform us anything you don't like so we will fix that while your stay here with us. We are very sorry you did not have an enjoyable stay and we hope to be able to welcome you to a better stay next time around.

6/10 - 괜찮아요

Zhen Fa

가족 여행
좋아요: 직원 및 서비스
TV no Signal. No one comes to fix after telling this problem.
2023년 12월에 1박 숙박함
답변 제공: fd 님, 2024년 1월 4일
Hello Thank you for taking some time and leaving a review. We apologize for not meeting your expectations during your stay. We are really sorry that you face issue with room light. We are booked up for weekend so we are not able to change the room.We hope to be able to welcome you to a better stay next time around.

4/10 - 별로예요

Sammy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: fd 님, 2024년 1월 2일
Hello Sammy Thank you for taking some time and leaving a review. You didn't mention about any issue you face so we are not able to find out your problem while your stay, please inform us anything you don't like so we will fix that while your stay here with us. We are very sorry you did not have an enjoyable stay and we hope to be able to welcome you to a better stay next time around.

4/10 - 별로예요

Andrew

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a relative stay at this hotel, and this hotel was quite lovely once upon a time. But that was not the case in this time. I requested a room with two queen beds and upon arrival, I was told they don't have those types of rooms anymore. I was very disappointed and I also wasn't informed that the hotel is going through a renovation. The room was very dirty and run down as well. I called Expedia and they changed my hotel book into another property. I ended up going to the Ayres hotel by Lowe's. Wow Night and day difference.
2023년 12월에 4박 숙박함
답변 제공: fd 님, 2023년 12월 29일
Hello Andrew, Thank you for taking some time and leaving a review. We are very sorry you did not have an enjoyable stay with us. Expedia made reservation for one bed in our system it shows for one bed we are not able to make any changes when it's from third party reservation. Next day morning we offer you different room but you informed us that expedia already book another hotel for you and that time our FD informed you the policy and you were agree with that.About renovation we notify on all website that hotel is under renovatio. Still we are sorry for that inconvenience and we hope to be able to welcome you to a better stay next time around.

2/10 - 너무 별로예요

Ksenia 님, Glendale

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: fd 님, 2023년 12월 29일
Hello Ksenia Thank you for taking some time and leaving a review. You didn't mention about any issue you face so we are not able to find out your problem while your stay, please inform us anything you don't like so we will fix that while your stay here with us. We are very sorry you did not have an enjoyable stay and we hope to be able to welcome you to a better stay next time around.

2/10 - 너무 별로예요

Linda

2023년 12월에 2박 숙박함
답변 제공: fd 님, 2023년 12월 29일
Hello Linda Thank you for taking some time and leaving a review. You didn't mention about any issue you face so we are not able to find out your problem while your stay, please inform us anything you don't like so we will fix that while your stay here with us. We are very sorry you did not have an enjoyable stay and we hope to be able to welcome you to a better stay next time around.

2/10 - 너무 별로예요

Janella

2023년 12월에 2박 숙박함
답변 제공: fd 님, 2023년 12월 29일
Hello Janella,Thank you for taking some time and leaving a review. You didn't mention about any issue you face so we are not able to find out your problem while your stay, please inform us anything you don't like so we will fix that while your stay here with us. We are very sorry you did not have an enjoyable stay and we hope to be able to welcome you to a better stay next time around.

10/10 - 훌륭해요

Filiberto 님, Palmdale

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: fd 님, 2024년 1월 26일
Hello Fliiberto Thank you for taking some time and leaving a review. We really appreciate you staying with us and hopefully we see you back soon.

2/10 - 너무 별로예요

Brian

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
BED BUGS JOINED OUR STAY
Terrible experience. The lady that helped checked me in was nice. The second lady sitting behind the counter saw me coming in and left to the back room. We found a BED BUG in the morning and went to tell the front desk lady and she said there is no Manager to attend to our complaint. She was very unprofessional dressed (tub top and pj bottoms).
2023년 12월에 1박 숙박함
답변 제공: fd 님, 2023년 12월 29일
Hello, Brian Thank you for taking the time to leave us a review. We apologize for not meeting your expectations during your stay. We are sorry to hear about the issues that you experienced. We are sorry for the BB we do have paste control people who take care of everything they removed all bed and furniture but they don't found anything no eggs also, sometime it came with some guest luggage, still we are sorry for that. For FD staff i checked she was not dressed up like that and that's the christmas day so we don't have GM on side. Still we apologize for any inconvenience this may have caused. We hope to have the opportunity to welcome you to our hotel again!

6/10 - 괜찮아요

Keith

가족 여행
They are remodeling so some things are nicer than others. My biggest gripe was no internet the entire stay, but there were other problems. The room smelled awful when we got there, and so did the hallway. They don't give you hand towels. The toaster in their really lame breakfast was broken. The tub didn't drain properly. Things like that. The location is great and the bed was super comfortable. This place has the bones to be a nice hotel, maybe when their remodel is complete
2023년 12월에 1박 숙박함
답변 제공: FD 님, 2023년 12월 19일
Hello Chad We apologize that we did not meet your expectations during your stay. We are sorry to hear about the issues that you experienced. We don't get any request from you regarding bathroom or room, we do have MM and FD to help our guest any time. Regarding wifi we are really sorry for that it happened only one time because of renovation and immediately we took care of that. we apologize for any inconvenience this may have caused. We hope to have the opportunity to welcome you to our hotel again!

4/10 - 별로예요

RAJ

별로예요: 청결 상태
Nothing for breakfast
2023년 12월에 1박 숙박함
답변 제공: fd 님, 2023년 12월 19일
Hello Raj Thank you for taking some time and leaving a review. We do serve continetal breakfast which include all types of bagels,bread, four types of muffin, yogurt, cereal, oat meal, apple, juices, and coffee. If you have any more suggestions for us please let us know. Once again we are sorry for that and We hope to be able to welcome you to our hotel again!

6/10 - 괜찮아요

Jesse

2023년 12월에 1박 숙박함
답변 제공: FD 님, 2023년 12월 19일
Hello JesseThank you for taking some time and leaving a review. You didn't mention about any issue you face so we are not able to find out your problem while your stay, please inform us anything you don't like so we will fix that while your stay here with us. We hope to be able to welcome you to a better stay next time around.

2/10 - 너무 별로예요

DUANE

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
First room toilet broke,loud tv of resident living there [ next door ] 24 hrs aday. Change room quiet n clean we thought Bed Bugs pop up in the middle of the night. WE SLEPT SITTING UP ON THE COUCH. BROUGHT TO MANAGEMENT AND ALL WAS SAID SORRY THEY WILL TURN IT IN. I think we should recieve all our money back and was not offered anything by the desk people The bugs were shown to them. Breakfast was limited and workers handling food no gloves . No thongs people handleing food by hand. worker came in with dirty green gloves and started handling juice machine. One toaster didn't work Offered bread to make toast and no butter. IN the room no wash cloth,cups
2023년 12월에 1박 숙박함
답변 제공: fd 님, 2023년 12월 19일
Hello, Duane Thank you for taking the time to leave us a review. We apologize for not meeting your expectations during your stay. We are sorry to hear about the issues that you experienced. In regards to the room and property, we are currently undergoing renovations, but we do have maintenance and front desk staff always open to help out regarding any assistance you may need. For breaskfast our heade Hk came and she put breakfast and all our worker wear white gloves which is transpernt but we never touch food without gloves and who change juice and coffee she is our front deslk manager and she wear blue gloves and that was new not dirty. We know that you got problem but it's our request do not post wrong things which was not happen.Once again, we apologize for any inconvenience the renovations might have caused. We hope to have the opportunity to welcome you to our hotel again!