테라스/파티오
예약 가능 여부 확인

홈우드 스위트 바이 힐튼 댈러스-마켓 센터 여행 후기

3 out of 5
홈우드 스위트 바이 힐튼 댈러스-마켓 센터
2747 N Stemmons Fwy, Dallas, TX

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 788개 이용 후기 중 432개" "
평점 8 - 좋아요. 788개 이용 후기 중 236개" "
평점 6 - 괜찮아요. 788개 이용 후기 중 71개" "
평점 4 - 별로예요. 788개 이용 후기 중 27개" "
평점 2 - 너무 별로예요. 788개 이용 후기 중 22개" "

9.2/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
위치도 좋았고 객실이 넓고 깨끗해서 좋았습니다.
답변 제공: General Manager 님, 2017년 2월 26일
친애하는 손님, 의견을 보내 주시고 저희와 함께 해 주셔서 감사합니다. 조만간 다시 보길 바랍니다. 문안 인사, 라파엘 루크 총 관리인

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 9월 1일
Dear Guest, Thank you for providing us with your rating! We hope that next time you are in Dallas, you'd consider staying with us again. Sincerely, Rafael Luque General Manager

6/10 - 괜찮아요

Donna

출장 여행, 가족 여행
There were pests in the room
2024년 4월에 4박 숙박함
답변 제공: Homewood Suites Team 님, 2024년 4월 23일
Hello Donna,Thanks for telling us about your recent stay. We are sorry to hear that you experienced a problem. The hotel remains compliant with Hilton standards on pest control measures. We will definitely look into your concern.Safe travels,

10/10 - 훌륭해요

Darci

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was there on business for a week and it was perfect for what and where i was going and Doing. WOULD stay there again
2024년 4월에 4박 숙박함
답변 제공: Dave 님, 2024년 4월 22일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and hope to welcome you back again soon.

8/10 - 좋아요

Teralyn

Off freeway. Restaurant next door. It would be nice to hair airport shuttle service.
2024년 4월에 2박 숙박함
답변 제공: Dave 님, 2024년 4월 22일
Thank you for taking the time to share your experience about your recent stay at our hotel.

8/10 - 좋아요

William

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely amazing. Everything was super clean. Easy check in and check out. Our only issue was the pool was “closed for the season”. End of April 85 degrees everyday we were ther….we are from New Orleans and we need a way to get out the heat. Didn’t understand why the pool was closed. Other guest were not understanding either. An open pool would have been 5 out of 5.
2024년 4월에 3박 숙박함
답변 제공: Homewood Suites Team 님, 2024년 4월 19일
Hello William,We appreciate your feedback regarding your stay. The pool is a seasonal pool, and we do our best to open it as soon as possible. However, this year, temperatures have varied thus delaying the opening. We hope that we can welcome you all back again soon!Safe travels,

4/10 - 별로예요

Gary

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Check in was affected by a chain wide computer system failure. On site management would not accept credit cards due to system malfunctions. Multiple guests, myself included, were made to stand in the lobby until solution could be found. Ended up utilizing Hilton app instead of Expedia app to virtually check in which solved my issue for my stay, but not for others
2024년 3월에 1박 숙박함
답변 제공: David 님, 2024년 3월 31일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry for your inconvenience. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 - 훌륭해요

Claude 님, Guyton

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff there are excellent. Everyone was kind, happy, and helpful. I would definitely stay here again. Very convenient location.
2024년 3월에 3박 숙박함
답변 제공: Homewood Suites Team 님, 2024년 3월 29일
Hello Claude,Thank you for taking time to tell us about your experience with the hotel. We appreciate your business!Safe travels,

6/10 - 괜찮아요

AMANDA

가족 여행
This property was ok. They didn't have any toiletries that most hotels provide. When I asked theu said they had been ordered. We had to go out and by hand soap, dish soap, paper towels. Most hotels like this have these things already. I was also charged a seperate charge but was never notified as to why. It was ok and good enough to stay for that weekend.
2024년 3월에 3박 숙박함
답변 제공: David 님, 2024년 3월 20일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

6/10 - 괜찮아요

Cherise

별로예요: 직원 및 서비스
TV did not work in our bedroom. Continental breakfast was absolutely horrible. Credit card machine did not work during check-in. No introduction to or about the property during check-in; was just told to insert my credit card without any explanation why. Never saw any housecleaning staff during my 3 day stay.
2024년 3월에 3박 숙박함
답변 제공: Dave 님, 2024년 3월 7일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stay due to attending a Dallas Cowboys game. It was clean, spacious and very affordable. Easy to get to and from the 35.
2023년 12월에 2박 숙박함
답변 제공: Dave 님, 2024년 2월 29일
Thank you for your stay, we hope to welcome you back again soon.Homewood Suites Team...

6/10 - 괜찮아요

Jasmine

좋아요: 직원 및 서비스
The hotel is dated and needs a deep clean. It also needs modern updates to the furniture and appliances.
2024년 1월에 6박 숙박함
답변 제공: Homewood Suites Team 님, 2024년 2월 8일
Hello Jasmine,We appreciate your feedback of your recent stay.Safe travels,

8/10 - 좋아요

David Louis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
2023년 12월에 5박 숙박함
답변 제공: David 님, 2024년 1월 24일
From the Homewood Suites Team, thank you for your stay and we hope to welcome you back again soon.

10/10 - 훌륭해요

Jonathan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room is comfortable! bathroom is roomy ! Excellent breakfast! Need updated the smart TV.
2024년 1월에 5박 숙박함
답변 제공: David 님, 2024년 1월 23일
Thank you for your stay! It was a pleasure having you here, we hope to welcome you back again soon.

2/10 - 너무 별로예요

Wendell

2024년 1월에 1박 숙박함
답변 제공: David 님, 2024년 1월 18일
Thank you for your stay. We hope you will consider returning if you are ever in the area again.

10/10 - 훌륭해요

Eric

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean. And Expedia let me book a room that wasn't available. But the property manager David helped out with the situation. And we enjoyed the stay.
2023년 12월에 2박 숙박함
답변 제공: David 님, 2024년 1월 18일
Thank you for your kind words, it was a pleasure having you here. We hope to welcome you back again soon.

8/10 - 좋아요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
My stay was amazing. Looking forward to staying there again.
2023년 12월에 2박 숙박함
답변 제공: Homewood Suites Team 님, 2023년 12월 18일
Hello Thomas,We appreciate your survey and you telling us about your stay! We look forward to welcoming you back soon.Safe travels,

10/10 - 훌륭해요

Deonna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Homewood Suites Team 님, 2023년 12월 18일
Hello Deonna,Thanks for your review!Safe travels,

8/10 - 좋아요

Jennifer

2023년 12월에 1박 숙박함
답변 제공: David 님, 2024년 1월 4일
Thank you for your stay! We hope you enjoyed it and would like to welcome you back again soon.

10/10 - 훌륭해요

FILIBERTO

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We like the Kitchen
2023년 11월에 2박 숙박함
답변 제공: Homewood Suites Team 님, 2023년 12월 7일
Hello Filberto,We love hearing from our past guests. All of our rooms at the Homewood Suites Dallas Market Center offer a fully equipped kitchen along with spacious rooms. We love that you liked having a kitchen while staying here.Until next time,

10/10 - 훌륭해요

Tom

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Homewood Suites Team 님, 2023년 12월 7일
Hello Tom,Thanks for the 10 out 10! We hope to see you again,

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Worked well with two separate bedrooms and full kitchen
2023년 11월에 5박 숙박함
답변 제공: Homewood Suites Team 님, 2023년 12월 7일
Hello Charles,Thank you for telling us about your stay. Our spacious 2 bedrooms suites offer a room with a fully equipped kitchen and 2 separate bedrooms fit for any family traveling together. Thank you for staying with us and we hope to welcome you back soon!Safe travels,

10/10 - 훌륭해요

ReShauna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Homewood Suites Team 님, 2023년 12월 5일
Thank you, ReShauna for the 5 out of 5 review!Safe travels,

10/10 - 훌륭해요

KAREN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great 👍
2023년 12월에 2박 숙박함
답변 제공: Homewood Suites Team 님, 2023년 12월 5일
Thank you, Karen for your wonderful comment!We hope to see you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice clean rooms. Breakfast was great.
2023년 12월에 1박 숙박함
답변 제공: Homewood Suites Team 님, 2023년 12월 5일
Thank you for taking time to tell us about your stay! We love hearing your room was nice and clean and that breakfast was a hit!Travel safely,

10/10 - 훌륭해요

JAMES

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
With a large on-site parking lot, a parking fee should not be charged. It isn't a down-town property requiring a parking garage structure. Other than that and room freshen-up every other day vice every day an outstanding property and a great stay!
2023년 11월에 13박 숙박함
답변 제공: David 님, 2023년 11월 28일
Thank you for your stay! we hope you enjoyed it and would like to welcome you back again soon.

4/10 - 별로예요

Rebecca

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check-in was less than expected. We were left waiting with no explanation. The battery in the smoke detector was low and began chirping. We spoke to the gentleman at the front desk and he was of no use. How hard would to have been to send someone to change the battery or give one to us and let us do it ourselves. We eventually removed the cover of the smoke detector and removed the battery ourselves so we could get some sleep. Otherwise, the hotel was nice.
2023년 11월에 1박 숙박함
답변 제공: David 님, 2023년 11월 28일
Thank you for sharing your recent experience at our hotel. I was very sorry to hear you were unhappy with your suite. It is our goal to provide all the comforts of home to our guests. I am working with our housekeeping and maintenance staff to prevent this from happening in the future. I hope if your travels bring you back to the area, you will consider staying with us again.

10/10 - 훌륭해요

Sylvia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean, beds comfortable. Convenient location for our stayover.
2023년 11월에 2박 숙박함
답변 제공: David 님, 2023년 11월 24일
Thank you for your recent stay at our hotel! I hope you felt at home. We would like to welcome you back again soon!

8/10 - 좋아요

Jorge

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Someone threw up near our vehicle which was park near the right door entrance.
2023년 11월에 5박 숙박함
답변 제공: David 님, 2023년 11월 24일
Thank you for your recent stay at our hotel! I hope you were able to enjoy it. We would like to welcome you back again in the future!

10/10 - 훌륭해요

Gabriela

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very easy check in and friendly staff
2023년 11월에 1박 숙박함
답변 제공: David 님, 2023년 11월 20일
Thank you for your recent stay! We do appreciate you and, we hope to welcome you back again soon.

8/10 - 좋아요

Tyrone 님, Atlanta

출장 여행
별로예요: 편의 시설/서비스
Really hard to get in contact with staff.
2023년 8월에 1박 숙박함
답변 제공: David 님, 2023년 11월 14일
Thank you for taking the time to share your experience at our hotel we truly do appreciate your business.

2/10 - 너무 별로예요

Miguel Angel

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pague 2 veces la habitación
2023년 11월에 1박 숙박함
답변 제공: David 님, 2023년 11월 10일
Thank you for your stay, Mr. Miguel.I'm very sorry you did not receive the service you deserved. My name is David Ass. Manager If I can be of any further assistance please call the Hotel.

8/10 - 좋아요

Chanda

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Unsatisfactory customer
The property itself was nice, what I didn’t know was there is no cleaning of the room until your 5th day on the property. Housekeeping did not replenish towels, toilet paper or empty trash in a fully furnished kitchen room. You had to call and go to the front desk to retrieve it yourself. Such a huge inconvenience for the amount of money you pay. We stayed Fri-Mon.
2023년 11월에 3박 숙박함
답변 제공: David 님, 2023년 11월 15일
Thank you for sharing your recent experience at our hotel. I was very sorry to hear you were not pleased during your stay. It is our goal to provide all the comforts of home to our guests. I am working with our housekeeping staff to prevent this from happening in the future. I hope if your travels bring you back to the area, you will consider staying with us again.

2/10 - 너무 별로예요

Sonya

2023년 11월에 1박 숙박함
답변 제공: David 님, 2023년 11월 15일
We are sorry we were not able to provide you with a better quality of service. It is our goal at Homewood Suites to make you feel at home and provide excellent service. Your feedback is very important to us, and we take our commitment to our Suite Assurance very seriously. Thank you for your feedback, and we hope you will come back and stay with us again.

10/10 - 훌륭해요

Verayma

Great stay with great amenities my kids enjoyed the breakfast.
2023년 8월에 1박 숙박함
답변 제공: Dave 님, 2023년 10월 23일
Thank you for your stay, we would like to welcome you back again soon.Homewood Suites team.

10/10 - 훌륭해요

Javier

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Dave 님, 2023년 10월 16일
Thank you for your stay, we hope to welcome you back again soon.

10/10 - 훌륭해요

Ron

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Dave 님, 2023년 10월 13일
Thank you for your recent stay at our hotel! I hope you felt at home. We would like to welcome you back again soon!

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Easing a dreaded journey
Providing transportation for my friend understand surgery at Methodist Hospital. Was able to get a late check out so I didn’t have to spend as much waiting in an uncomfortable hospital chair. Great breakfasts-nice guy keeping it and the coffee stocked.
2023년 10월에 2박 숙박함
답변 제공: Dave 님, 2023년 10월 13일
Thank you for your recent stay at our hotel! I hope you felt at home. We would like to welcome you back again soon!From The Homewood Suites Team.

6/10 - 괜찮아요

Carlos

가족 여행
좋아요: 숙박 시설 상태 및 시설
Overall the property was clean. I didn't like that the air return in the room, looked to not have ever been cleaned since they opened and gave me bad allergies which led to me hardly get any sleep. They also had local parking, yet you had to pay for it, didn't make sense...
2023년 10월에 1박 숙박함
답변 제공: Dave 님, 2023년 10월 13일
Thank you for sharing your recent experience at our hotel. I was very sorry to hear you were unhappy with your suite. It is our goal to provide all the comforts of home to our guests. I am working with our housekeeping and maintenance staff to prevent this from happening in the future. I hope that your travels bring you back to the area and that you consider staying with us again.

8/10 - 좋아요

Shelley

출장 여행, 가족 여행
좋아요: 직원 및 서비스
You could tell they have made improvements to the property but it would feel even better if renovated again. I tried to ignore spots on furniture and carpets that made me feel like it wasn’t clean. The shower was clean and the bedding too, so that helped. The breakfast was okay. Loved the amount of space we had to relax a bit.
2023년 10월에 1박 숙박함
답변 제공: Dave 님, 2023년 10월 13일
Thank you for sharing your recent experience at our hotel. I hope that your travels bring you back to the area and that you consider staying with us again.

8/10 - 좋아요

Terry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Homewood Suites Team 님, 2023년 10월 2일
Hello Terry,Thanks for taking the time to tell us about your stay!We hope to see again soon.Warm regards,

10/10 - 훌륭해요

Joni

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Clean and employees were very kind and helpful
2023년 9월에 1박 숙박함
답변 제공: Dave 님, 2023년 9월 27일
Thank you for your recent stay at our hotel! I hope you felt at home. We would like to welcome you again soon!

10/10 - 훌륭해요

Dan

2023년 9월에 1박 숙박함
답변 제공: Homewood Suites Team 님, 2023년 9월 25일
Hello Dan,Thanks for taking time to tell us about your stay.We hope to welcome you back soon!Safe travels,

10/10 - 훌륭해요

Lakisha

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Satisfied with my Stay
My stay was magnificent. No matter if I stay at 3 or 5 Star, I always wipe down the common areas and check the mattress. And from my typical routine, I would say that the room (single king-size room) was well maintained. Everything was very clean which allowed me to be comfortable in the space. The staff was friendly and accommodating. I highly recommend.
2023년 9월에 2박 숙박함
답변 제공: Dave 님, 2023년 9월 26일
Thank you for your recent stay at our hotel! I hope you felt at home. We would love to welcome you back again soon!

6/10 - 괜찮아요

Paul

The desk clerk charged a hidden fee as an incidentals deposit, but could not identify what those incidentals might be. We had very noisy neighbors, and the front desk was on aThe desk clerk charged a hidden fee as a incidentals deposit, but could not identify what those incidentals might be. We had very noisy neighbors, and the front desk was unable to change or both that.
2023년 9월에 2박 숙박함
답변 제공: Dave 님, 2023년 9월 26일
Good afternoon Mr. Paul, Thank you for your recent stay at our hotel.My apologies for the inconvenience/ misunderstanding.Every reservation is required to swipe or insert a credit card for incidents at check-in, and these funds are released at check-out.Thanks again.

8/10 - 좋아요

Evette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Homewood Suites Team 님, 2023년 9월 11일
Hello Evette,Thanks for the 8 out of 10 survey!We hope to welcome back soon,

10/10 - 훌륭해요

Erica

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were very pleased with our stay from start to finish. Our check in was smooth, as was our checkout. The staff was very warm and helpful. I asked for an extra blanket for my toddler and she hand delivered it herself within 5 minutes. Breakfast was delicious with many hot and cold options. Everything was fresh. Our room was clean and very comfortable. This was our first stay at Homeward Suites in Dallas but we are fond of this chain and have stayed with them before on previous vacations. They’re great for families! Kitchens are stocked with a microwave, stove and refrigerator. As well as plates, silverware and cooking utensils. Perfect for a traveling family. Would absolutely stay at this location again. ⭐️⭐️⭐️⭐️⭐️
2023년 9월에 1박 숙박함
답변 제공: Homewood Suites Team 님, 2023년 9월 11일
Hello Erica,Thanks for taking the time to tell us about your stay. We value our guests and appreciate the feedback. We couldn't agree more that Homewood Suites is a perfect fit for traveling families!We look forward to welcoming you back in the future.Safe travels,

8/10 - 좋아요

Charles

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: David 님, 2023년 9월 5일
Thank you for your stay, we do appreciate you and would like to welcome you back again.

8/10 - 좋아요

David

2023년 9월에 2박 숙박함
답변 제공: David 님, 2023년 11월 15일
Thank you for your stay. Your feedback is very important to us, we hope you will come back and stay with us again.

2/10 - 너무 별로예요

LI HWA

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked this hotel one month ago, and they told us no room reserved for us when we arrived the evening to check in.
2023년 8월에 1박 숙박함
답변 제공: David 님, 2023년 9월 5일
Thank you for taking the time to share your recent experience at our hotel. We sincerely appreciate your feedback, and we’re very sorry you were unhappy with your suite. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.