객실에서 보이는 전망

샌프란시스코 에어포트 메리어트 워터프론트 여행 후기

4 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1003개 이용 후기 중 581개" "
평점 8 - 좋아요. 1003개 이용 후기 중 215개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 111개" "
평점 4 - 별로예요. 1003개 이용 후기 중 56개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 40개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

SONGDO

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Hoki

호텔과 공항이 가까웠다는거 말고 특별한거 없었음
2023년 2월에 1박 숙박함
답변 제공: General Manager 님, 2023년 2월 5일
Dear Hoki,Thank you for making San Francisco Airport Marriott Waterfront a part of your trip. We're glad our location worked well for your needs, and we hope to see you again soon.

8/10 - 좋아요

Taejin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함
답변 제공: Annabelle Rooms Manager 님, 2022년 6월 14일
Dear Taejin, Thank you for taking the time to review us. We hope to host you again in should your travels bring you back to the Bay Area.

10/10 - 훌륭해요

Shiuk

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 1박 숙박함

4/10 - 별로예요

JI Chang

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One of the worst experience
공항 옆에 있어서 어느 정도 예상은 했지만 방음이 되지 않아 거의 잠을 잘 수 없을 정도였고 청소 상태가 불량해서 소파에 머리카락이 그대로 있어서 다시는 가고 싶지 않은 곳입니다.
2021년 9월에 3박 숙박함

2/10 - 너무 별로예요

Hong

별로예요: 편의 시설/서비스
The picture has ocean view, but I need to pay another $75 to get ocean view at hotel, and they say parking is $48 but charged me $57 on credit card.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Hong,Thank you for sharing your feedback. We regret any confusion regarding the room view and parking charges. We strive for transparency in all our communications and will review our policies to ensure accuracy in our promotions and billing. Your experience is important to us, and we will address these discrepancies promptly. We hope to have the opportunity to welcome you back and provide a more seamless experience.

10/10 - 훌륭해요

Tania

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Air was not working too good but we still had a fabulous time. Staff was awesome!!!
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Tania,Thank you for sharing your experience with us. We're glad to hear that despite the concern with the air conditioning, you still had an extraordinary time during your stay. Our team takes pride in delivering superb hospitality, and we hope to have the opportunity to welcome you back for another enjoyable stay at San Francisco Airport Marriott Waterfront.

10/10 - 훌륭해요

Marilyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Ron

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Skip
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Ron,Thank you for being our guest and sharing your five-star review. Our team works hard to ensure all of our guests have a fantastic stay, so we hope you were impressed with all we have to offer. We look forward to welcoming you back to San Francisco Airport Marriott Waterfront for another great experience in the future.

10/10 - 훌륭해요

Christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was nice and clean bit over priced for rooms.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 7일
Dear Christopher, Thank you for choosing to stay with us, and for your high praise. We appreciate your kind words regarding our clean and comfortable accommodations. Again, thank you for your comments, and we hope to see you the next time you visit San Francisco!

8/10 - 좋아요

Xiaojuan

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I checked in, I was told I could use my Bonvoy member points for food and drinks in this Hotel, but when I checked out I was told i cannot use my points for food in this hotel. ☹️☹️☹️☹️
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 7일
Dear Xiaojuan,Thank you for your review. It was a pleasure having you here, and based on your rating, it seems you enjoyed your overall experience. That said, we sincerely regret the miscommunication you encountered, and we'll be sure to discuss your feedback with our team to ensure the correct information is being provided moving forward. We hope to welcome you back in the future for a seamless stay worthy of a perfect rating.

6/10 - 괜찮아요

Juan 님, Garden Grove

좋아요: 청결 상태
Too expensive
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 31일
Dear Juan,Thank you for taking the time to leave us a review. We're happy to see aspects of your stay were pleasant. Regarding our rates, we work hard to keep them competitive, so we're sorry to hear you felt that was not the case. Should your travels bring you back to the area, please consider staying with us again.

10/10 - 훌륭해요

Jason

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was very clean and the staff was friendly.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 31일
Dear Jason,Thank you for choosing San Francisco Airport Marriott Waterfront! We're glad our friendly staff and clean rooms impressed you. Please come see us again the next time you're in the area.

10/10 - 훌륭해요

Dan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very convenient for air port access
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Dan,We're thrilled to hear that our proximity to the airport made your stay convenient. Our team is dedicated to providing seamless experiences for our guests, and we look forward to welcoming you back for another five-star stay at San Francisco Airport Marriott Waterfront.

10/10 - 훌륭해요

Telma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

4/10 - 별로예요

Reine

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Catherine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property and the service was amazing close to the airport, but not so close that you can hear the planes would recommend
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Dear Catherine,A great stay, helpful service, and a convenient location are what you can expect when choosing to stay with us. We are pleased our location was just what you were looking for and that we have earned your recommendation! Our team looks forward to welcoming you back to San Francisco Airport Marriott Waterfront again soon.

8/10 - 좋아요

Chi Fun

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Erica

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Raymond

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The parking was too expensive
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Raymond,Thank you for your review. Based on your perfect rating, it seems you had an enjoyable experience! Please know in regards to our parking fee that we work to maintain pricing similar to the surrounding area. However, we understand your displeasure, and we'll be sure to share your feedback internally. We hope you enjoyed your time in San Francisco and that you return in the future.

2/10 - 너무 별로예요

Catherine

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Room was muggy with no air circulation and smelled moldy, we didn’t have cash to tip the shuttle driver after a long day of traveling from Mexico and he cursed at us.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Catherine,Your voice is important to us, and we appreciate you making it heard. Rest assured, our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure we're always putting our best foot forward and presenting our property, service, and all we offer in the best light. Down the line, we hope to welcome you back for a better experience and to change your perceptions.

6/10 - 괜찮아요

Steven

2024년 3월에 1박 숙박함

8/10 - 좋아요

Erica

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place for a layover. Easy transport to SFO, shuttle operates every 15min to and from. Beautiful dinning area with a nice bar and menu options. Beds are comfy and clean.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 10일
Dear Erica,We were happy to provide you with clean, comfortable accommodations, and we're glad you appreciated our airport shuttle. If you're in the area again, please come back to see us.

6/10 - 괜찮아요

janelle

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Food is very expensive and the quality does not match the price. It is in a convenient location, but the guest relations desk was extremely dismissive in their service. I felt like I was inconveniencing them with simple questions about parking passes, laundry service, and even the aforementioned restaurant. The room was nice, but the room was not cleaned even though I requested it when I left.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 7일
Dear Janelle,Thank you for choosing to stay with us. Your experience is important to us, and we are looking into the concerns raised about our culinary offerings and the attentiveness of our team. While we're glad you found the location convenient and the room to your liking, we regret any inconvenience you faced regarding cleanliness. We're committed to ensuring a pleasant and satisfying stay for all our guests and hope to better serve you in the future.

10/10 - 훌륭해요

kathleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 7일
Dear Kathleen,Thank you for your positive review! We're thrilled you had a great experience at San Francisco Airport Marriott Waterfront. Our team strives to provide top-notch service and amenities to all our guests, and we're delighted that you enjoyed your stay. We can't wait to welcome you back for another five-star visit!

10/10 - 훌륭해요

Yeonhee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Got a room with a view of water and the airport. Hope to enjoy the trail that I could see also later. A bit noisy due to planes at night.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 6일
It's wonderful to receive such a high rating and we're so happy to know that you enjoyed our amazing views. We will be sure to keep your feedback in mind regarding any noise issues and we hope to see you again soon.

10/10 - 훌륭해요

Claudia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Checked in early and staff was very professional and friendly.:)
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 5일
Dear Claudia,Thank you for allowing us to host your recent visit. We are happy to hear that we could accommodate your early arrival and help you settle into your stay here at San Francisco Airport Marriott Waterfront. The next time you travel back this way, we trust that you will look to us again!

2/10 - 너무 별로예요

Rami 님, Lake Elsinore

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very bad customer service.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 27일
Dear Rami,Your feedback is valuable as it helps us identify areas for improvement. We assure you that we take your comments regarding service seriously and will address them with our team. We hope for the chance to regain your trust in the future.

10/10 - 훌륭해요

Edward

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
on the waterfront
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 27일
Dear Edward,Thank you for choosing San Francisco Airport Marriott Waterfront! We're delighted that you enjoyed a five-star experience at our location, and we can't wait to welcome you back in the future for another exceptional stay.

2/10 - 너무 별로예요

Jon

The food was awful. Expensive. Really bad view of the skylight from the room. Charged me for wifi even tho I had the account.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 23일
Dear Jon,We appreciate you sharing your thoughts with us. It is disheartening to read that we were unable to exceed your expectations. However, we will be sure to use your feedback to further improve the guest experience. We hope that you will consider visiting us again in the future so we can show you a stay that exceeds your expectations.

10/10 - 훌륭해요

Karin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and neat setting in the restaurant on the water. Staff was excellent.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 23일
Dear Karin,Your perfect rating and kind words keep us going strong. Thank you for highlighting our attention to cleanliness, excellent service, and wonderful amenities. We look forward to welcoming you back for another fantastic time. Until then, we wish you well.

10/10 - 훌륭해요

Swati

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome stay
2024년 2월에 4박 숙박함
답변 제공: General Manager 님, 2024년 2월 23일
Dear Swati,We're delighted you enjoyed your stay at San Francisco Airport Marriott Waterfront! Thank you for the kind review. Please come see us again soon.

10/10 - 훌륭해요

Steven

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Alexander 님, Queen Creek

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
View
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Dear Alexander,Thank you for choosing San Francisco Airport Marriott Waterfront and for sharing your delightful, five-star review. It's great to know you enjoyed our wonderful view. We look forward to welcoming you back for another great visit.

10/10 - 훌륭해요

Marsha 님, San Diego

연인과의 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the location and downstairs restaurant/bar. Did not like the pillows. Four on the bed, all overstuffed. Really overstuffed. I wish places would do 2 big and 2 smaller, sleeping pillows to account for sleeper's preferences.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Dear Marsha,It's good to hear that you enjoyed our central location and got the most out of our amenities. Thank you for taking a moment to share your positive experience and valuable feedback. We hope to welcome you back soon for an even better time.

8/10 - 좋아요

shannon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
staff was nice, attentive. hotel was clean. view was nice. i wasn't impressed with food options or taste but all was ok.
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 15일
Dear Shannon,Thank you so much for the high rating. We're so happy to know that our attentive team members, clean accommodations, and more all added up to a great stay. That being said, we're sorry to hear about any disappointment in our food, and we'll be sure to discuss your comments internally. Please consider coming back to join us again soon.

2/10 - 너무 별로예요

Mengdong

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Some of the front desks were unfriendly, and servers at breakfast were mean and condescending, terrible service!!!
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 12일
Dear Mengdong,It's disappointing that our service did not meet your expectations, as we aim to provide a welcoming and positive environment for all our guests. We'll address these issues to ensure a better experience moving forward. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Damon 님, Moreno Valley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very Clean
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 7일
Dear Damon,Thank you for the compliment! We take pride in maintaining a pristine environment for our guests, and we're pleased to hear that you noticed. It would be a pleasure to welcome you back to San Francisco Airport Marriott Waterfront.

2/10 - 너무 별로예요

Benhour 님, Sterling

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dirty
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 3일
Thank you for your recent stay and we appreciate you taking the time to share your valuable comments. We're disappointed to hear we were unable to meet your expectations and that you found our accommodations not cleaned to our usual high standards; we will address your feedback internally and work with our team to ensure improvements are made going forward. Given the opportunity, we would like to provide the stay you were hoping for.

10/10 - 훌륭해요

Patricia M

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Ricardo

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed just for our overnight layover trip, it was a nice surprise and great location, if we had more time we would enjoy the beachfront and walk the path to see the sunrise
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 24일
Dear Ricardo,Thank you so much for the high rating. We're so happy to know that our amazing location was perfect for your needs and that you had a good time overall. Please consider coming back to join us again soon!

10/10 - 훌륭해요

Donald

연인과의 여행
좋아요: 편의 시설/서비스
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Maryanne

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Lydia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Ranbir

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
I found bathroom with little amenities, building opposite got noisy at 7 on Monday morning-disrupting sleep.
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Dear Ranbir,Thank you for your feedback. We're sorry to learn about your disappointment with our bathroom amenities and that the noise level from another building disrupted your stay. We'll reflect on your comments with our team. We'd love another chance to impress you.

10/10 - 훌륭해요

Vivian 님, Cupertino

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Shaomeng

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Tadayuki

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함