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베스트 웨스턴 플러스 산 안토니오 이스트 인 & 스위트 여행 후기

2.5 out of 5
베스트 웨스턴 플러스 산 안토니오 이스트 인 & 스위트
8669 I 10 E, San Antonio, TX

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 503개 이용 후기 중 299개" "
평점 8 - 좋아요. 503개 이용 후기 중 151개" "
평점 6 - 괜찮아요. 503개 이용 후기 중 31개" "
평점 4 - 별로예요. 503개 이용 후기 중 11개" "
평점 2 - 너무 별로예요. 503개 이용 후기 중 11개" "

9.2/10

청결 상태

9.4/10

직원 및 서비스

8.2/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

Gloria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very accommodating. We asked for a couple of things, and they supplied what we needed~~immediately. Always cordial.
2024년 3월에 2박 숙박함
답변 제공: Management 님, 2024년 3월 18일
Thank you for you rate and review, we hope to make your next visit 5 of 5.

2/10 - 너무 별로예요

Dustin

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the absolute worst hotel I’ve stayed. Our first room was truly disgusting and the second room while better was still not as clean as it should be. The customer service was horrendous as well. I can see why this hotel is in the condition it is with the current management. She did not care about our poor experience and only did anything because she felt she had to do so. She was disrespectful and just made excuses for the terrible rooms or bad customer service.
2024년 3월에 2박 숙박함
답변 제공: Avani Patel 님, 2024년 3월 15일
Thank you for taking the time to go over the issues experienced. We are deeply sorry that we fell short on our usual high standards. We want all of our guests to experience great service and clean rooms.

10/10 - 훌륭해요

Wilmarie

2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 9일
Thank you for the great rating and for choosing us, hope to see you again soon!

10/10 - 훌륭해요

Kimberly

2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 27일
Thank you for the great rating and for choosing us!

8/10 - 좋아요

Mike

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was located close to our destination in San Antonio. However, Google did not take us directly to the property even though we entered the exact address, AND we had to do a 6 mile interstate loop to get back to the property. Probably just a glitch from Google that can be remedied. The breakfast at the property was well done with very attentive and kind staff helping at every turn. Room was full at the time we went, but everyone seemed to be getting what they needed, and fresh food was coming out regularly. This is one of those times when it appeared that people really care about how they do their job, and how it makes others feel. Great experience.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 6일
Thank you so much for your feedback. Our address is best entered as: Best Western Plus San Antonio East, 8669 Interstate 10 East, Converse, TX 78109. Apple maps may have issues, we have not seen issues with Google. Often a Welcome Text Message is sent that has the exact link to Google Maps. We are glad you enjoyed breakfast and the rest of your experience. We hope to see you again.

6/10 - 괜찮아요

Jeremy

연인과의 여행, 출장 여행, 가족 여행
별로예요: 편의 시설/서비스
It took a while for front counter clerk to come up front when we arrived in the evening. While the lobby and halls are updated, the linens and wall plates are outdated. The pillows were horrible and my wife and I both had headaches and sore necks from them. The breakfast was actually very good.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Abby

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They are always so accommodating! I was offered and accepted a full Thanksgiving Day plate of food from the front desk lady. I was so thankful. They really take care of their guests.
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Citlalli

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 7일
Thank you for the rating, we hope you give us the opportunity to make your next visit 5 of 5.

10/10 - 훌륭해요

melody

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
staff went the extra mile....
I left behind an important item upon checkout. I received a personal call to notify me of the list item. I was able to swing by and retrieve the item at the front desk. I appreciated the extra personal attention! thank you!
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 1일
Thank you for the glowing review and for choosing us. We are happy to hear that you were able to retreive your beloginings in a timely matter. We try are best to give every guest personal attencion.

10/10 - 훌륭해요

Monica

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was so nice. And the food truck that is there has amazing burgers. Room was very clean
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 2일
Wow! Thank you for the super star review and for choosing us. Cleanliness and customers service are our top priorities.

10/10 - 훌륭해요

Vickie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The breakfast was fresh and hot with a wide variety of choices. Great employees, we had a problem with the ac and called the front desk and within minutes they came and fixed it. We decided to stay an extra day and called the front desk and had no problem getting that done. Plenty of parking. Very good place to stay
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 9월 23일
Thank you for the great review. We are happy to know you were pleased with our services as well as your time spent with us. We look forward to seeing you again soon.

6/10 - 괜찮아요

Jarrod

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 9월 23일
Thank you for the rating, we hope to make your next visit 5 out of 5.

8/10 - 좋아요

Harprit

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
average place to stay
2023년 8월에 1박 숙박함
답변 제공: Managament 님, 2023년 9월 23일
Thank you for the rate and review, we hope to make your next visit 5 out of 5.

8/10 - 좋아요

Juan

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La suite es muy amplia solo tienen que cambiar el sofa cama ppr uno que si tenga colchon. Y sellar bien las ventanas para el ruido de los autos. La suite que me toco es la 328
2023년 8월에 1박 숙박함
답변 제공: Management 님, 2023년 9월 23일
Gracias por su repuesta, y esperamos nos de otra oportunidad de que su proxima estadia sea 5 de 5.

2/10 - 너무 별로예요

Valerie

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I have never had such a terrible hotel experience. I am a 27 year old female, I checked into the hotel alone. At approximately 1 AM I heard a room key card UNLOCK my door. There was no knock or any announcement. I ask who is it? And they just immediately shut the door , stated “I’m sorry” and left. I had to call to the front desk myself and advise them of the incident, It was brushed off as just an error stating it was management. I asked why “management” didn’t explain the situation themselves instead of retreating. Staff advised they did not wish to disturb the other guest and planned on calling me in the morning to explain the incident. I was terrified and unable to sleep the rest of the night. I do not believe that hotel management would run away when confronted with the situation. I am not the type of person to usually leave a bad review but this was an extremely dangerous situation for everyone involved and was handled so poorly on their behalf. I will NEVER be staying at any Best Western again.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 2일
I am sorry for your experience. I am glad that I was able to discuss this with you at the hotel before leaving. As the situation had been explained to you on the night, we hoped that you would have felt safe as it was a manager checking a room that had knocked. We were in the process of calling you back. There were some things, as discussed, that could have been done differently on our end, which you believed would have helped you feel better. Moving forward, I have fed back to the team for an improved experience. We apologize for any inconvenience caused and hope this does not retract from you choosing Best Western.

10/10 - 훌륭해요

Luis

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nice place
2023년 7월에 1박 숙박함
답변 제공: Management 님, 2023년 7월 25일
Thank you for the great rate and review. Hope to see you again soon!

10/10 - 훌륭해요

Robert

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My whole experience was great!!
2023년 7월에 1박 숙박함
답변 제공: Management 님, 2023년 7월 25일
Thank you for the great rate and review. Hope to see you again soon!

10/10 - 훌륭해요

Guillermo C

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great from time of check-in to check-out!
2023년 7월에 1박 숙박함
답변 제공: Management 님, 2023년 7월 11일
Thank you for the rating and for choosing our hotel. We were delighted to hear that you enjoyed your stay.

8/10 - 좋아요

Shelley N

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location
Very good location to drive back to Houston airport.
2023년 6월에 1박 숙박함
답변 제공: Managament 님, 2023년 7월 11일
Thank you for the rating and for choosing our hotel. We were delighted to hear that you enjoyed your stay.

8/10 - 좋아요

Adella

2023년 6월에 1박 숙박함
답변 제공: Management 님, 2023년 6월 26일
Thank you for the rating, we hope to make your next visit 10 out of 10.

10/10 - 훌륭해요

Samantha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff . Price was high for room
2023년 6월에 1박 숙박함
답변 제공: Management 님, 2023년 7월 11일
Thank you for the rating and for choosing our hotel. We were delighted to hear that you enjoyed your stay.

10/10 - 훌륭해요

Gael 님, New Orleans

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, great staff, and I felt safe there. The pool was so nice after a long day driving. Fellow guests were seniors, truckers and nice families. I examined the bed and it was all perfectly clean with no bed bugs.
2023년 6월에 1박 숙박함
답변 제공: Management 님, 2023년 6월 22일
Thank you for the review.

10/10 - 훌륭해요

Reyna 님, Dallas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was nice to stay even for one night. Everything looked clean. Only negative was the breakfast attendant, she wanted to talk to any & everybody. I couldn't eat in peace.
2023년 6월에 1박 숙박함
답변 제공: Management 님, 2023년 6월 22일
Thank you for your feedback.

10/10 - 훌륭해요

Mike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Management 님, 2023년 6월 7일
Thank you for the great rate and for choosing us.

10/10 - 훌륭해요

Amanda

2023년 5월에 1박 숙박함
답변 제공: Management 님, 2023년 6월 22일
Thank you for your rating.

10/10 - 훌륭해요

Citlalli

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The front guy at the desk with the Mohawk was so welcoming and we liked how clean our room was.
2023년 5월에 1박 숙박함
답변 제공: Management 님, 2023년 5월 29일
Thank you for the rate, review and for choosing our hotel. We were delighted to hear that you enjoyed your stay. We strive to make everyone’s stay the best they will ever have from the cleanliness of the rooms to the friendliness of the staff.

6/10 - 괜찮아요

Markia

2023년 5월에 1박 숙박함
답변 제공: Management 님, 2023년 5월 29일
Thank you for the rating, we hope to make your next visit 10 out of 10.

10/10 - 훌륭해요

Marcel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: Management 님, 2023년 5월 4일
Thank you for the awesome rating and for choosing us.

10/10 - 훌륭해요

Therese 님, Baton Rouge

좋아요: 청결 상태, 직원 및 서비스
This was unexpectedly clean, comfortable, quiet, and nice.
2023년 4월에 2박 숙박함
답변 제공: Management 님, 2023년 4월 27일
Thank you for taking the time to fill out a review and for choosing our hotel. We were delighted to hear that you enjoyed your stay.

8/10 - 좋아요

Trixie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was right next to Chili's which was awesome to walk across parking lot to get dinner with our kids. The lady doing the breakfast was called in short notice because the other person quit. I wish i coukd remenber her name because she was fabulous abd so sweet.
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

JORGE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy buen hotel, sin embargo la zona no es muy adecuada para la familia
2023년 3월에 1박 숙박함
답변 제공: Management 님, 2023년 4월 27일
Gracias por tomarse el tiempo para completar la reseña y por elegir nuestro hotel. Estamos encantados de saber que disfrutó de su estancia.

10/10 - 훌륭해요

Kinley

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room, no other issues.
2023년 4월에 3박 숙박함
답변 제공: Management 님, 2023년 4월 27일
Thank you for taking the time to fill out review and for choosing our hotel. We were delighted to hear that you enjoyed your stay.

8/10 - 좋아요

DC

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I think this a a good place to stay if you are working in the area. The staff was friendly and helpful. My room was clean but could use a nicer chair to relax in. The bed was comfy and I slept well. Breakfast was good but there wasn’t much out and guys were waiting around for food to come out. I would stay again though.
2023년 3월에 1박 숙박함
답변 제공: Management 님, 2023년 4월 5일
We strive to make everyone’s stay the best they will ever have from the cleanliness of the rooms to the friendliness of the staff. Hope to make you next visit 5 of 5.

10/10 - 훌륭해요

Carlos

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service
2023년 3월에 1박 숙박함
답변 제공: Management 님, 2023년 4월 5일
Thank you for the great rate and review and for choosing us.

10/10 - 훌륭해요

Mary 님, Raceland

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had stayed here a week ago when we picked up our grandson. And was so impressed when it was time to bring him back we decided to book there again and it was awesome
2023년 3월에 1박 숙박함
답변 제공: Management 님, 2023년 4월 5일
We were delighted to hear that you enjoyed your stay. We strive to make everyone’s stay the best they will ever have from the cleanliness of the rooms to the friendliness of the staff.

10/10 - 훌륭해요

Mary 님, Raceland

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Let me tell you this place was so clean reminded me of home. They did everything they could do to accommodate us and our grandson. I just would like to thank Best Western staff and we will see you in 2 weeks. We already booked the stay. Thanks again to the staff. And the breakfast was stocked and open . Love that
2023년 3월에 1박 숙박함
답변 제공: Management 님, 2023년 3월 11일
Thank you for the great review. We are happy to know you were pleased with our services as well as your time spent with us. We look forward to seeing you again soon.

10/10 - 훌륭해요

Fred

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Management 님, 2023년 3월 6일
Thank you for the great rate, hope to see you again soon!

10/10 - 훌륭해요

Tina

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient location, quiet rooms, helpful staff.
We checked in very late, but it was not an issue. Parking lot is well lit with cameras covering it all. Conveniently close to freeway, but rooms were quiet and dark. Breakfast was served early and was very good. Will stay again.
2023년 2월에 1박 숙박함
답변 제공: Management 님, 2023년 3월 6일
Wow thank you for the glowing rate and review and for choosing us. We are so happy to hear you enjoyed your stay with us.

10/10 - 훌륭해요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: Management 님, 2023년 1월 26일
Thank you for the awesome rate and for choosing us. Hope you come and visit us again!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everyone was so friendly and accommodating there. Will definitely use this hotel again.
2022년 12월에 1박 숙박함
답변 제공: Management 님, 2023년 1월 2일
Thank you for the amazing rate and review, hope to see you again soon! Happy New Year!

10/10 - 훌륭해요

Ramon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome property and convince
답변 제공: Management 님, 2022년 12월 28일
Thank you for taking the time to rate us and for choosing us.

8/10 - 좋아요

Mark H.

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Nathan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good price. Friendly staff. Clean room and linens. Had a really good Jamaican food truck in parking lot. Only down side is it isnt really close to anything (no convenience store or restaurants)
2022년 12월에 1박 숙박함
답변 제공: Management 님, 2022년 12월 28일
Thank you for the awesome rate and review and for choosing us.

10/10 - 훌륭해요

susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk clerk was very friendly, helpful and professional. Room was very clean-bed was comfortable. Property appeared to be well kept. Would definitely stay here again.
2022년 12월에 1박 숙박함
답변 제공: Management 님, 2022년 12월 28일
Thank you for the super star review and for choosing us.

10/10 - 훌륭해요

Dana

2022년 11월에 2박 숙박함
답변 제공: Management 님, 2022년 12월 28일
Thank you for taking the time to rate us and for choosing us.

8/10 - 좋아요

Kristopher

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Management 님, 2022년 10월 27일
Thank you for the rate and for choosing us!

10/10 - 훌륭해요

Emilio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Judy C

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly greeting and comfy bed...Nothing Better!
Upon arrival our experience with check in couldn't have been better. The front desk lady was so very kind. The room was very clean and the bed was oh so comfy!
2022년 10월에 1박 숙박함
답변 제공: Management 님, 2022년 10월 11일
Thank you for the glowing review and for choosing. We are thrilled to hear that you enjoyed your stay with us.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Management 님, 2022년 10월 11일
Thank you for the great rating. We hope to make your next visit 10 of 10.

10/10 - 훌륭해요

Kim

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great Customer Service
Crom check in to check out the property staff especially the mgr and Belma were outstanding. The front desk staff gave us directions to the venue were our evening event was planned. The mgr got us milk at 11pm at night for my toddler. Belma at breakfast had about 12 people show up at 5 minutes to 9 and served us all with a smile. She chatted with everyone and made everyone feel welcome. It was a hreat stay.
2022년 9월에 1박 숙박함
답변 제공: Management 님, 2022년 9월 20일
Thank you for the amazing review and for choosing. We are thrilled to hear how much you enjoyed your stay with us.