로비

페어필드 인 앤드 스위트 윌크스-배러 스크랜턴 여행 후기

2.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 717개 이용 후기 중 370개" "
평점 8 - 좋아요. 717개 이용 후기 중 212개" "
평점 6 - 괜찮아요. 717개 이용 후기 중 67개" "
평점 4 - 별로예요. 717개 이용 후기 중 47개" "
평점 2 - 너무 별로예요. 717개 이용 후기 중 21개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Veronica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent Service, very Friendly and helpful thank you
2024년 4월에 2박 숙박함
답변 제공: LAGraham 님, 2024년 4월 24일
Thank you so much for your review of our property. We greatly appreciate the time you took to review our property. We hope that if your travels bring you back our way again that we will be your hotel of choice.

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly and helpful. Everyone was very pleasant.
2024년 4월에 3박 숙박함
답변 제공: LAGraham 님, 2024년 4월 11일
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

10/10 - 훌륭해요

Danielle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: LAGraham 님, 2024년 4월 9일
Thank you so much for your review of our property. We do appreciate the time you took to review us. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

6/10 - 괜찮아요

Colleen

Liked the breakfast but the room had a smell about it.
2024년 3월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 4월 4일
Thank you so much for your review of our property. We do apologize for any inconvenience you may have experienced with your room. We do appreciate the feedback and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

10/10 - 훌륭해요

Claribel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 3월 21일
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

8/10 - 좋아요

Gustavo

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The staff is unbelievable helpful and polite, the property lobby, common areas, pool, gym in excellent condition ; but elevators were not clean and it was few issues with the room. I went to front desk to tell them but I left 2 days after and it wasn’t taking care of it.
2024년 3월에 2박 숙박함
답변 제공: LAGraham 님, 2024년 3월 18일
Thank you so much for your review of our property. I am glad some amenities were to your satisfaction, however do apologize for any inconveniences you had experienced regarding the elevators and any issues you had with your room. We hope that if your travels bring you back our way again that you give us another opportunity to impress you.

10/10 - 훌륭해요

Christina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 3월 18일
Thank you for your review of our property. We are glad you enjoyed your stay here with us. We hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

8/10 - 좋아요

Theresa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a very nice hotel. We were there two nights and We would have liked someone to replace the coffee that we used on the first night.. That is our only complaint.
2024년 3월에 2박 숙박함
답변 제공: LAGraham 님, 2024년 3월 17일
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and do apologize for any inconvenience you experienced regarding our limited stay over service. I do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

10/10 - 훌륭해요

Nate

2024년 3월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 3월 26일
Thank you so much for your review of our property. We appreciate your review of our property and hope that if your travels bring you back our way again that we will be your hotel of choice.

6/10 - 괜찮아요

Joanne

연인과의 여행
The beds were not made to normal standards and we didn’t know why. Therefore we asked for new sheets just in case, and changed the beds ourselves. The room wasn’t quiet. We could hear the people next door.
2024년 3월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 3월 4일
Thank you so much for your review of our property. We do apologize for any inconveniences you may have experienced as it relates to the beds along with the noise you experienced. We do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

2/10 - 너무 별로예요

Scott

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool was closed until further notice. No maid service during stay.
2024년 2월에 3박 숙박함
답변 제공: LAGraham 님, 2024년 2월 20일
Thank you so much for your review of our property. We do apologize for any inconvenience you may have experienced with our pool being down. We do hope to have this up in the month of March. We do not offer housekeeping services, however if needed we can surely provide those. I do apologize if this was not communicated to you correctly. We do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

4/10 - 별로예요

Manouel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
All good except that the heating system only blew cold air. 😞
2024년 2월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 2월 5일
Thank you so much for your review of our property. We do apologize for any inconvenience that this may have caused you. We do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

6/10 - 괜찮아요

Mary

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and I had an overnight date. We were meeting friends for dinner. I booked the hotel bc it had a pool and a hot tub. When we arrived and got our room key we were told the pool and hot tub were down. Very disappointed!! That was the main reason we stayed there. No compensation or apologies were given.
2024년 2월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 2월 5일
Thank you so much for your review of our property. We do apologize for any inconvenience the pool/hot tub being down had caused you. We do hope to have this up and running by the end of the month. At that time, we do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

6/10 - 괜찮아요

Lauren

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Ok for a quick sleep. Definitely in need of updating & they don’t seem to care for Expedia bookings very much.
2023년 12월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 2월 1일
Thank you so much for your review of our property. We do apologize for any inconveniences you experienced with the condition of the property and for any issues with your booking. We do appreciate the time you took to review our property and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

4/10 - 별로예요

Jeanette M

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room had bedbugs. I always check for bedbugs and roaches in all hotels and this time one was crawling on the pillow. I caught it and then Google it because I have never actually seen one before. It was definitely a bedbug. I put it in a bag and packed out stuff up and went to the front dest to tell them. The lady was nice but she didn't think it was a bedbug. She asked someone else and then came back and told me to call the manager for a full refund. I called today and she said I was not charged for the room but I need to contact Expedia so they can call her and confirm and then refund me. I don't see a number to call so I messaged someone and they shut off the comments so I can't say anything else. This hotel needs updating as well. The lobby looks really nice but the rooms are not nice. Paint is peeling in the bathroom and the rooms are old and need updating
2024년 1월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 1월 26일
Thank you so much for your review of our property. Upon your complaint we did have Orkin here the very next morning (Pest Elimination Company) who advised there was no pest activity in that room. With that being said, if you would like to contact me directly I would be happy to send over the report to you directly. If you had any questions or concerns, I can put you in to direct contact with them.

10/10 - 훌륭해요

Timothy

2024년 1월에 2박 숙박함
답변 제공: LAGraham 님, 2024년 2월 5일
Thank you so much for your review of our property. We are so glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice. Thank you again.

4/10 - 별로예요

Tamara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I booked this hotel specifically because they have a hot tub, but when I arrived I found out that it is closed for maintenance. I was told they don’t share that information when booking because they don’t know when it will be working again.
2024년 1월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 1월 15일
Thank you so much for your review of our property. We do apologize for any inconvenience the pool & hot tub area being down caused you. At this time we are unsure of when it will be up and running, but we do hope that whenever your travels bring you back our way again that you will give us another opportunity to impress you.

10/10 - 훌륭해요

Rodrigue

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très propre et lits confortables
2024년 1월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 1월 12일
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

10/10 - 훌륭해요

Jennifer

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was super nice and warm welcome. The variety of breakfast was really good. The room was convenient and clean. The only negative point if the pool is out of service you should mention it! It's definitly, a place to stop with the kids! Thanks, The Canadians.
2024년 1월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 1월 10일
Thank you so much for your review of our property. We are so glad you enjoyed your stay here with us and hope that whenever your travels bring you back our way again that we will be your hotel of choice. We hope to have the pool up and running in the next few months. Again, thank you.

8/10 - 좋아요

Sylvie 님, North Fort Myers

좋아요: 청결 상태, 직원 및 서비스
Property is in need of an upgrading but was very clean and excellent service
2024년 1월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 1월 10일
Thank you so much for your review of our property. We are so glad you enjoyed your stay here with us and hope that whenever your travels bring you back our way again that we will be your hotel of choice.

2/10 - 너무 별로예요

Martine

2024년 1월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 1월 10일
We do apologize for any inconvenience you may have experienced during your stay here but do appreciate your review. Thank you. We hope that if your travels bring you back our way again that we will be your hotel of choice.

10/10 - 훌륭해요

Diane

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Surprise
We decided to book a suite after our 10 hour ride. It was great . So much room and a separate living room. 2 TV.s. the bathroom was clean and spa like. The breakfast was beyond our expectations and the lady looking after the breakfast was very helpful. I asked if there was gluten-free freebread and she went out back and got a piece from the freezer. Then she brought me out a gluten free muffin for the road! Loved this place. Will definitely stay again.
2024년 1월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 1월 10일
Thank you so much for your review of our property. We are so glad you enjoyed your stay here with us and hope that whenever your travels bring you back our way again that we will be your hotel of choice. Your comments regarding our breakfast attendant have been passed on to her. We are glad she was able to accomodate you and again appreciate your feedback.

10/10 - 훌륭해요

Charles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: LAGraham 님, 2024년 1월 5일
Thank you so much for your review of our property. We are glad you enjoyed your overall stay with us and appreciate the time you took to review us. We look forward to welcoming you back should your travels bring you back our way again.

10/10 - 훌륭해요

Vinod

2024년 1월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 1월 5일
Thank you so much for your review of our property. We are glad you enjoyed your overall stay with us and appreciate the time you took to review us. We look forward to welcoming you back should your travels bring you back our way again.

10/10 - 훌륭해요

ZACKARY

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 1월 5일
Thank you so much for your review of our property. We are glad you enjoyed your overall stay with us and appreciate the time you took to review us. We look forward to welcoming you back should your travels bring you back our way again.

10/10 - 훌륭해요

Beverly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay, friendly check in. Clean rooms.
2023년 12월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 2월 1일
Thank you so much for your review of our property. We are so glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice. Again, thank you!

8/10 - 좋아요

daniel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and comfortable. Great location for casino and arena
2023년 12월에 2박 숙박함
답변 제공: LAGraham 님, 2024년 1월 5일
Thank you so much for your review of our property. We are glad you enjoyed your overall stay with us and appreciate the time you took to review us. We look forward to welcoming you back should your travels bring you back our way again.

8/10 - 좋아요

Holly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I noticed, breakfast is always same and never change the mealper day. V
2023년 12월에 4박 숙박함
답변 제공: LAGraham 님, 2024년 1월 3일
Thank you so much for your review of our property. We do apologize for any inconvenience you may have experienced as it relates to our breakfast set up. We do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

10/10 - 훌륭해요

Dayna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfy and clean for a quick one night getaway! Friendly service. No complaints.
2023년 12월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 2월 1일
Thank you so much for your review of our property. We are so glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice. Again, thank you!

2/10 - 너무 별로예요

Mark

2023년 12월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 1월 3일
Thank you for your review of our property. We are sorry that your stay with us was not enjoyable and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

6/10 - 괜찮아요

Reginald

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Kind of hard to find, but was a good place to stay for a night. Hotel rooms are outdated, but it worked
2023년 12월에 1박 숙박함
답변 제공: LAGraham 님, 2023년 12월 31일
Thank you so much for the review of our property. We are slated for a renovation in 2024 and hope that when this occurs you will give us another opportunity to impress you. We do appreciate the time you took to review us and look forward to welcoming you back in the future.

4/10 - 별로예요

Maura

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: LAGraham 님, 2023년 12월 31일
Thank you so much for your review of our property. We do apologize that your stay with us was not satisfactory. We do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

8/10 - 좋아요

Howie

2023년 12월에 1박 숙박함
답변 제공: LAGraham 님, 2023년 12월 31일
Thank you so much for your review of our property. We are glad you enjoyed your overall stay with us and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly. Only issue was the remote was not programmed to the tv.
2023년 12월에 1박 숙박함
답변 제공: LAGraham 님, 2023년 12월 27일
Thank you so much for your review of our property. We are glad you enjoyed your overall stay with us but do apologize for any issues you experienced in regards to the TV. This has been noted for our maintenance team and I do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

10/10 - 훌륭해요

Elijah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worth your money
It takes a lot for me to give a five star, however this hotel if needed to be done. Great customer service, the hotel room was quiet and peaceful. I would stay here again. The breakfast spread was even better.
2023년 12월에 1박 숙박함
답변 제공: LAGraham 님, 2023년 12월 27일
Thank you so much for your review of our property. We are so glad you enjoyed your stay with us and your kind comments are greatly appreciated. They have been passed on to our staff to ensure they are recognized. We look forward to welcoming you back whenever your travels bring you back to the Wilkes-Barre area.

8/10 - 좋아요

Nicole

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Met our needs
The hotel is a little dated and certain things could use a better cleaning, but it did the job for our stay. The staff we interacted with was friendly and made sure we had what we needed. This was the second time we've stayed here because the price was more reasonable than other hotels in the area.
2023년 12월에 4박 숙박함
답변 제공: LAGraham 님, 2023년 12월 27일
THank you for your review of our property. We are glad you enjoyed your overall stay with us. We do hope to have a renovation sometime in 2024 and hope that you will like some of our updates. We do appreciate your continuous business with our property and look forward to welcoming you back in the new year!

10/10 - 훌륭해요

RAY AN MARGARET 님, CLIFTON

2023년 12월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 1월 11일
Thank you for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

10/10 - 훌륭해요

Gail

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mavis and all of the others who worked there went above and beyond to help! They were respectful and polite!!!
2023년 12월에 1박 숙박함
답변 제공: LAGraham 님, 2023년 12월 20일
Thank you so much for your review of our property. We appreciate the kind comments regarding our staff! We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

8/10 - 좋아요

Christina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: LAGraham 님, 2023년 12월 20일
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: LAGraham 님, 2023년 12월 20일
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

10/10 - 훌륭해요

Debbie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: LAGraham 님, 2023년 12월 17일
Thank you so much for your review of our property. We are glad you enjoyed your stay with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

8/10 - 좋아요

Lucie

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: LAGraham 님, 2023년 12월 11일
Thank you so much for your review of our property. We are glad you enjoyed your overall stay with us and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

6/10 - 괜찮아요

Gina

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: LAGraham 님, 2023년 12월 11일
Thank you so much for your review of our property. We hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

2/10 - 너무 별로예요

William

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The pool is under construction that's why we booked this hotel
2023년 12월에 1박 숙박함
답변 제공: LAGraham 님, 2023년 12월 11일
Thank you so much for your review of our property. We do apologize for any inconvenience that the pool closure had caused you and hope that if your travels bring you back our way again that we will be your hotel of choice. Again, thank you for your review.

10/10 - 훌륭해요

Ruth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: LAGraham 님, 2023년 12월 6일
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice. Again, thank you for the time you took to review us!

10/10 - 훌륭해요

Danica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
friendly staff nice breakfast
2023년 11월에 1박 숙박함
답변 제공: LAGraham 님, 2023년 12월 6일
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice. Again, thank you for the time you took to review us!

10/10 - 훌륭해요

Yoshie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean
2023년 11월에 1박 숙박함
답변 제공: LAGraham 님, 2023년 12월 4일
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us. We hope that if your travels bring you back our way again that we will be your hotel of choice.

10/10 - 훌륭해요

Yaderli

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: LAGraham 님, 2023년 11월 28일
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

8/10 - 좋아요

Lynanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy access to the freeway and shopping!
2023년 11월에 2박 숙박함
답변 제공: LAGraham 님, 2023년 11월 26일
Thank you so much for your review of our property. We are glad you enjoyed your stay with us and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

4/10 - 별로예요

Debra

2023년 11월에 1박 숙박함
답변 제공: LAGraham 님, 2023년 12월 17일
Thank you so much for your review of our property. I do apologize if your stay was not 100% enjoyable. We do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.