First, the customer service was poor. No greeting and the man was rude whenever I approached him with a question. There was used soap and a used towel in the bathroom from the previous person which is gross. Thirdly, there was a roach that came out of the shower drain and when I told them, they said “well this is the south.” Lastly, the hot tub NEVER got hot and the pool was ice cold. I don’t see how this place got a 8.5 rating in 2020 because they really deserve 5 or lower!