실내 수영장

라 퀸타 인 & 스위트 바이 윈덤 걸런드 하버 포인트 여행 후기

2.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 463개" "
평점 8 - 좋아요. 1001개 이용 후기 중 275개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 136개" "
평점 4 - 별로예요. 1001개 이용 후기 중 65개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 62개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

6/10 - 괜찮아요

Mona 님, San Jose

연인과의 여행
좋아요: 직원 및 서비스
Hotel staff is friendly and responsive but the property is quite dated. Walls are paper thin and you can pretty much hear all your next door neighbors conversation. On some nights the shower didn’t have enough hot water.
2024년 4월에 9박 숙박함

2/10 - 너무 별로예요

Kristian

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

4/10 - 별로예요

Stephen

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very bad smell in room like marijuana. Had to request change. Overall not tidy.
2024년 3월에 1박 숙박함

4/10 - 별로예요

Angela

연인과의 여행
별로예요: 직원 및 서비스
The area was nice but the front staff was not welcoming and the breakfast was below average.
2024년 3월에 1박 숙박함

8/10 - 좋아요

NHAT

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The elevator works but needs to be cleaned and smelling fresh. It smells like tobacco
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Raven

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First, the customer service was poor. No greeting and the man was rude whenever I approached him with a question. There was used soap and a used towel in the bathroom from the previous person which is gross. Thirdly, there was a roach that came out of the shower drain and when I told them, they said “well this is the south.” Lastly, the hot tub NEVER got hot and the pool was ice cold. I don’t see how this place got a 8.5 rating in 2020 because they really deserve 5 or lower!

8/10 - 좋아요

Latonya

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I really didn’t like the fact that I had to go and get my card key rechecked because it didn’t work even though I had a 2 night stay.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Ashley

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스
The staff was super friendly and helpful
2024년 3월에 1박 숙박함

4/10 - 별로예요

Wendy

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The only reason I came Here was because your site said i was getting a smoking room the entire facility is no smoking that needs to be fixed... Misleading
2024년 3월에 1박 숙박함

4/10 - 별로예요

Crystal

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

4/10 - 별로예요

Terra

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The spanish girl was really rude at the front desk that worked on Friday 3/1/24. The pull out sofa bed was not clean, they did not accommodate Us either or switch rooms. The hall way smelled like dog urine, and some yellow stained towels were sitting in the hallway for 2 days straight. The outside is nice.
2024년 2월에 2박 숙박함

8/10 - 좋아요

Rose

좋아요: 청결 상태, 직원 및 서비스
Weird elevator operation.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Courtney

2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Cher

2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

María

2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Terra

가족 여행
좋아요: 직원 및 서비스
It was trash in the toilet and trash can. But I always keep bleach when going to hotel so I cleaned it, it did make me wonder about the bedding
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

WINNY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

WINNY

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

nancy

연인과의 여행, 출장 여행
좋아요: 편의 시설/서비스
Great staying
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Terra

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Did not have full size mirrors. The security latch was NOT SECURED. Even when on, that was frightening.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 7박 숙박함

8/10 - 좋아요

JOY

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Sultan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 5박 숙박함
답변 제공: DP 님, 2024년 1월 6일
It is always a pleasure to see that our guests enjoyed their stay with us enough to return in the future. Thank you for taking a moment to review your excellent experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon.

8/10 - 좋아요

Babette 님, Dike

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were clean and the beds comfortable. Staff was great. The room did not have a rack for hanging my clothes. Or a place to set my suitcase on
2023년 12월에 3박 숙박함
답변 제공: DP 님, 2024년 1월 6일
Thank you for taking the time to share your kind and informative review. We're happy to know you came away largely satisfied with your experience and we're pleased to have your commendation. The closet was inside the long mirror. We look forward to welcoming you back for another pleasurable stay soon.

10/10 - 훌륭해요

Kemesha

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everyone was so kind the room was super clean and it smelled so good. Especially in the elevator lol. And the Jaccuizi amazing
2023년 12월에 3박 숙박함
답변 제공: DP 님, 2024년 1월 6일
Reviews just don't get any better than this one. Thank you so much for your support of our hotel and your recognition of our spectacular staff. We loved having you as our guest, and we can't wait to welcome you back!

10/10 - 훌륭해요

Frances 님, Garland

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was truly excellent and helpful.
2023년 12월에 1박 숙박함
답변 제공: DP 님, 2024년 1월 6일
Seeing that our guests enjoyed their stay with us is always a pleasure. Thank you for taking a moment to review your experience and praise our hardworking staff. We appreciate your support and hope to welcome you back soon.

10/10 - 훌륭해요

Robin

2023년 12월에 1박 숙박함
답변 제공: DP 님, 2024년 1월 6일
What more can you ask for in a great stay at a hotel? We are thrilled to see that you had an excellent experience and are grateful and any comments would be welcomed. Please come back soon!

2/10 - 너무 별로예요

Lorna

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
smelly, found 2" roach, barks of dogs which i didn't know hotel has a pet fee
2023년 12월에 4박 숙박함
답변 제공: DP 님, 2023년 12월 28일
Thank you so much for sharing some insight into the problems you had during your visit. We want to be your hotel of choice in Garland and hope that you consider a return trip in the future as I am confident we can do better.

4/10 - 별로예요

Crystal

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had to change rooms due to the first room having a horrible odor. Once we were moved to another room, we attempted to turn on the TV and it did not work. Not clean. Had to clean myself. Very noisy. Do not recommend.
2023년 12월에 1박 숙박함
답변 제공: DP 님, 2023년 12월 27일
I was terribly sorry to hear of your disappointment with our hotel and service. We pride ourselves in offering sincere hospitality, so our lapses during your stay are extremely regrettable. Your feedback is welcomed and appreciated as it allows us to positively impact future guest experiences.

10/10 - 훌륭해요

Joel

좋아요: 청결 상태, 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: DP 님, 2023년 12월 27일
Thank you for your thoughtful rating. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay. Reflections like yours give us the valuable information we need to achieve this goal. We look forward to your return!

6/10 - 괜찮아요

Luis R

좋아요: 숙박 시설 상태 및 시설
Air conditioner never turned on
2023년 12월에 9박 숙박함
답변 제공: DP 님, 2023년 12월 27일
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

4/10 - 별로예요

L

2023년 12월에 2박 숙박함
답변 제공: DP 님, 2023년 12월 27일
I appreciate your feedback as it allows us to positively impact future guest experiences. We hope to see you again.

10/10 - 훌륭해요

Keith

출장 여행
The property was clean, quiet, and the staff was friendly.
2023년 12월에 2박 숙박함
답변 제공: DP 님, 2023년 12월 10일
It is wonderful to hear you had a great stay at our hotel. We appreciate your taking the time to share all your feedbacks. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future.

6/10 - 괜찮아요

Tonya

2023년 12월에 1박 숙박함
답변 제공: DP 님, 2023년 12월 27일
Thank you for sharing a review of your recent stay.

6/10 - 괜찮아요

Tom

가족 여행
The breakfast was sparse. Orange juice was watered down. The room was not as clean as it could have been. The carpet in the hall was very stained & seemed dirty.
2023년 12월에 1박 숙박함
답변 제공: DP 님, 2023년 12월 10일
Our associates make sincere hospitality their priority. We appreciate hearing from you. I'm sorry for any lapses in service. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. We look forward to seeing you upon your return to the area.

4/10 - 별로예요

SONER

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Staff is friendly and nice but cleaning is very big issue here.
2023년 11월에 2박 숙박함
답변 제공: DP 님, 2023년 11월 24일
I apologize for our lack of follow-through and assure you it was not our intent. We absolutely care about our guests and the staff works very hard to try and make every customer happy. Unfortunately, sometimes our efforts fall short despite our best intentions. I am sorry we let you down and will review your comments with our team to foster improvement. We hope to better serve you on a future visit.

10/10 - 훌륭해요

Ariadna

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The night manager need better communication skills. But other than that everything was great along with the breakfast.
2023년 11월에 1박 숙박함
답변 제공: DP 님, 2023년 11월 13일
We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. I’ve taken note of your feedback. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future.

4/10 - 별로예요

Jimmy

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I was there for 3 days and a car was broken in and the shattered window glass was never swept up. The safety lock on the door was broken and the front of the a/c was filthy. It looks like this property is going downhill fast!
2023년 11월에 1박 숙박함
답변 제공: DP 님, 2023년 11월 7일
We appreciate your review. Your valuable feedback is of great importance and allows us to monitor and continually improve our property. Thank you for staying with us and we hope to have an opportunity to serve you again.

8/10 - 좋아요

DAREN

2023년 10월에 1박 숙박함
답변 제공: DP 님, 2023년 11월 24일
We absolutely care about our guests and the staff works very hard to try and make every customer happy. Unfortunately, sometimes our efforts fall short despite our best intentions. I am sorry we let you down and will review your comments with our team to foster improvement. We hope to better serve you on a future visit.

10/10 - 훌륭해요

Cindy

가족 여행
2023년 10월에 1박 숙박함
답변 제공: DP 님, 2023년 11월 7일
We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip!

10/10 - 훌륭해요

UDUAK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: DP 님, 2023년 10월 29일
We build our brand on great service and experiences as well as the hope that our guests will tell others about the awesome stay they had. Thank you so much for sharing this great review with to help get the word out that our La Quinta Inn & Suites - Garland Harbor Point is top-notch. Please come see us again soon.

8/10 - 좋아요

Connor

2023년 10월에 1박 숙박함
답변 제공: DP 님, 2023년 11월 24일
It was our pleasure hosting you, and we look forward to your return. Thank you for staying with us.

10/10 - 훌륭해요

RYAN

2023년 10월에 2박 숙박함
답변 제공: DP 님, 2023년 10월 28일
Our accommodations have impressed many travelers, so I am glad that you found it exceptional as well. Our staff works hard to provide each guest with a wonderful experience and we are thrilled we exceeded your expectations. We appreciate you staying and recommending our hotel. Please come see us again soon!

8/10 - 좋아요

Jeffy

2023년 10월에 1박 숙박함
답변 제공: DP 님, 2023년 11월 13일
Thank you for the rating. It was our pleasure to host you, and we hope to do so again soon.

10/10 - 훌륭해요

Jacinto

2023년 10월에 1박 숙박함
답변 제공: DP 님, 2023년 11월 13일
We appreciate you giving us the high rating and welcome you to settle in again anytime.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was Good as expected only in our room the beds were ao hard really need to invest in new beds the cushion on mattress was worn out .. Other than that it was 👍
2023년 10월에 1박 숙박함
답변 제공: DP 님, 2023년 10월 23일
We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your experience. Your comments, which highlight strengths and areas for improvement, serve as an encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit.

6/10 - 괜찮아요

Ashley

아이를 동반한 가족 여행
Facilities needs more parking. Interior needs a good deep cleaning. We slept very well, no outside noises. Bed was ok, maybe could use a few more pillows.
답변 제공: DP 님, 2023년 10월 23일
Your comments assist us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced while staying with us. Thank you for your feedback regarding the interior; I have taken note. On behalf of our entire team, I thank you for choosing us. Please visit again soon. to provide a remarkable stay.

6/10 - 괜찮아요

Mary

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
A few highlights but wouldn't stay again
The hotel staff was nice and the breakfast was good. They really need to update the hotel. The carpets in the halls are shabby and filthy. They need to replace mattresses. An overall lack of cleanliness.
2023년 10월에 1박 숙박함
답변 제공: DP 님, 2023년 10월 23일
I am sorry to hear that several issues during your stay impacted your satisfaction with our hotel. We appreciate you taking the time to share your feedback, as it helps us make improvements as we move forward. Thank you for staying with us.

10/10 - 훌륭해요

Audrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: DP 님, 2023년 10월 23일
Thank you for giving us a 5 out of 5 review. We're happy to know you came away completely satisfied with your experience due to our location and great staff. We're pleased to have your commendation and we look forward to welcoming you back for another pleasurable stay soon.

8/10 - 좋아요

Leticia

2023년 10월에 2박 숙박함
답변 제공: DP 님, 2023년 11월 13일
We appreciate you taking the time to rate the hotel. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. I will be sure to share your rating with our associates; they work hard to deliver superior service. Thanks again and we look forward to your next visit.