Presidential Suite | Minibar, desk, bed sheets
Check availability

Reviews of Grand Sahid Jaya

4.5 out of 5
Grand Sahid Jaya
Jl. Jend Sudirman Kav 86, Tanah Abang, Jakarta, Jakarta

Reviews

6.6
Rating 10 - Excellent. 21 out of 222 reviews" "
Rating 8 - Good. 62 out of 222 reviews" "
Rating 6 - Okay. 91 out of 222 reviews" "
Rating 4 - Poor. 39 out of 222 reviews" "
Rating 2 - Terrible. 9 out of 222 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Andy

Traveled with group
Liked: Staff & service
I liked how the staff was helpful when i had an issue.
Stayed 5 nights in Mar 2024
Response from Venny Artha - General Manager on Mar 20, 2024
Dear Our Valued Guest,Thank you for sharing your feedback with us. We're pleased to hear that our staff were able to assist you effectively during your stay. Providing helpful and attentive service is one of our top priorities, and we're glad we could resolve any issues you encountered promptly.Your satisfaction is important to us, and we appreciate your acknowledgment of our team's efforts. Should you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us.We look forward to welcoming you back for another enjoyable experience at Grand Sahid Jaya.Warm regards,Venny ArthaGeneral Manager

8/10 Good

Yamamoto

Liked: Cleanliness, staff & service, property conditions & facilities
goo
Stayed 1 night in Nov 2023
Response from Venny Artha - General Manager on Nov 20, 2023
Dear Mr. Yamamoto,We are very grateful for your wonderful review about your experience at Grand Sahid Jaya! We are glad you enjoyed your visit and that we were able to meet your expectations.Our team always strives to provide the best service to each of our guests, and your reviews give us great encouragement to continue improving the quality of our services.We hope to welcome you back to our hotel in the future. Don't hesitate to contact us if you need further assistance or have any questions. We are always ready to help you.Thank you again for your great review. Hope you have a wonderful day and great travel experiences ahead!Warm regards,Venny ArthaGeneral Manager

6/10 Okay

Nagarajan

Liked: Cleanliness
Stayed 3 nights in Nov 2022
Response from Venny Artha - General Manager on Feb 1, 2023
Dear Nagarajan, On behalf management, I would like to express my gratitude and appreciation for your value feedback. Customer satisfaction is our goals and we have exist its caused of you as value customer. once again thank you very much and looking forward to welcoming you again in Grand Sahid Jaya.Best regards, Venny ArthaGeneral Manager

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

8/10 Good

usama

Traveled with family
Liked: Staff & service, amenities
very old hotel need maintenance
Stayed 4 nights in Jul 2022

10/10 Excellent

Rose

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020

8/10 Good

Greg, US

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Sahid is well located city hotel. It is an older property that is well maintained although the rooms could be stand to be updated. Staff is helpful, breakfast is good.
Stayed 1 night in Jan 2020

4/10 Poor

K, Singapore

Business traveler
Disliked: Property conditions & facilities
Room facilities are need to improve (Need to renew?)
Stayed 1 night in Nov 2019

4/10 Poor

Stephen, Singapore

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hot water was at most luke warm. Amenities lacking. No bathrobe. Breakfast was poor.
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
The little shop next to the lift, good friendly staff and helpful and the lounge staff good. My room was always cleaned each day and he did a good job. The only downside was the beds, mine was uncomfortable and hard.
Stayed 5 nights in Sep 2019

2/10 Terrible

Lankeswaran

Disliked: Property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019

8/10 Good

Yonn heng terry

Liked: Cleanliness, staff & service, room comfort
Staff Service was good, Good location but room and breakfast have room for improvement
Stayed 2 nights in May 2019

6/10 Okay

Sudhesh, Saudi Arabia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Busted lamps and broken toilet chair cover welcomed me. The cleaning was below par. I stayed 3 nights and the long hair which belongs to the previous occupier was seen behind the toilet every day.... Good staff.
Stayed 3 nights in Oct 2018
Response from Grand Sahid Jaya on Nov 5, 2018
Dear Mr. Sudhesh, It is with regret to learn that you had unpleasant experience during your stay in Grand Sahid Jaya. We notified that you were not satisfied about our facilities and our atmosphere. We are taking serious attention to your comment and will be reviewing our action on a frequent basis to avoid similar issue occur in the future. Again, thank you very much for sharing your valued comment. Our sincere hope that you are still considering Grand Sahid Jaya in you next visit.

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2018
Response from Sri on Oct 31, 2018
Dear Sir/Madam, It is with pleasure to learn that you enjoyed your stay with Grand Sahid Jaya. All of use here are very happy to have you as our guest and we are looking forward to welcoming you again in the near future. Warmest regards, Grand Sahid Jaya Hotel

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2018
Response from Sri on Oct 26, 2018
Dear Sir/Madam, It is with regret to learn that you had unpleasant experience during your stay in Grand Sahid Jaya. We notified that you were not satisfied upon check in. We are taking serious attention to your comment and will be reviewing our action on a frequent basis to avoid similar issue occur in the future. Again, thank you very much for sharing your valued comment. Our sincere hope that you are still considering Grand Sahid Jaya in you next visit. Best regards, Sri Mulyani / E- commerce Manager

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 3 nights in Oct 2018
Response from Sri on Oct 26, 2018
Dear Sir/Madam, It is with pleasure to learn that you enjoyed your stay with Grand Sahid Jaya. All of use here are very happy to have you as our guest and we are looking forward to welcoming you again in the near future. Warmest regards, Sri Mulyani

8/10 Good

Frans, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is great except wifi is bad. ...............
Stayed 3 nights in Oct 2018
Response from Srie on Oct 30, 2018
Dear Mr/Mrs.Frans, It is with pleasure to learn that you enjoyed your stay with Grand Sahid Jaya. We notified that you were not satisfied about wifi. We are taking serious attention to your comment and will be reviewing our action on a frequent basis to avoid similar issue occur in the future All of use here are very happy to have you as our guest and we are looking forward to welcoming you again in the near future. Warmest regards, Grand Sahid Jaya Hotel

6/10 Okay

angelyn

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It was alright
Location was top notched but service a bit slow and definitely need some renovations. Breakfast selection was okay.
Stayed 2 nights in Aug 2018
Response from Sri on Oct 22, 2018
Dear Sri or madam It is with pleasure to learn that you enjoyed your stay with Grand Sahid Jaya. All of use here are very happy to have you as our guest and we are looking forward to welcoming you again in the near future. Warmest regards, Sri Mulyani / E- Ecommerce Manager

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Shower Facilities were not good condition.
Shower Facilities were broken so need to be repair.
Stayed 2 nights in Aug 2018
Response from Sri on Oct 22, 2018
Dear Sir or madam, It is with regret to learn that you had unpleasant experience during your stay in Grand Sahid Jaya. We notified that you were not satisfied about our facilities. We are taking serious attention to your comment and will be reviewing our action on a frequent basis to avoid similar issue occur in the future. Again, thank you very much for sharing your valued comment. Our sincere hope that you are still considering Grand Sahid Jaya in you next visit. Best regards, Sri Mulyani / E- commerce Manager

6/10 Okay

Suharti, Vancouver

This hotel pretty old,good services,good foods,the bedroom not to small.
Stayed 3 nights in Aug 2018
Response from Sri on Oct 22, 2018
Dear Mr/Mrs, Suharti, It is with pleasure to learn that you enjoyed your stay with Grand Sahid Jaya. All of use here are very happy to have you as our guest and we are looking forward to welcoming you again in the near future. Warmest regards, Sri Mulyani - Reservation & E commerce

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
no face or hand towels. first night no bath towels either. Called front desk but response from housekeeping very slow
Stayed 4 nights in Aug 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
When check in, staff is very friendly, but check out waiting much time and no smile. Sunday in early morning, the street in front of the hotel is so noisy. (Walking festival) The small pool at 3rd floor is nice and refreshing.
Stayed 1 night in Jul 2018

6/10 Okay

Denny

Liked: Room comfort
Disliked: Cleanliness

8/10 Good

Renard, Kuala Lumpur

Liked: Staff & service
Nice hotel
Nice decent hotel in the heart of the city. Easy access to main shopping malls in Jakarta
Stayed 1 night in May 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel
No gym inside the hotel you need to walk to another building (the apartment) and the staffs there is not kind to hotel's guest. This is a big but old hotel.

8/10 Good

Ezza, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and friendly environment
the room is clean, staff are very friendly and helpful. Great selection of breakfast, nearby shopping complex within walking distance.
Stayed 2 nights in Jan 2018

2/10 Terrible

Ronald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Felix

Liked: Staff & service, room comfort
Old wing is bad, but got upgraded to new wing but, so-so
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2017

8/10 Good

Sayaka, tokyo

Liked: Cleanliness, staff & service, room comfort
convenient place for business.
business peaple.70years old.I visit every month to Jakarta.2 or 3 days stay everytimes.
Stayed 4 nights in Jul 2017
Response from Sri on Aug 31, 2017
Dear Sir/Mrs, It is with pleasure to learn that you enjoyed your stay with Grand Sahid Jaya. All of use here are very happy to have you as our guest and we are looking forward to welcoming you again in the near future. Warmest regards, Sri Mulyani - Reservation & E commerce

8/10 Good

conny, Alaska, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
we stayed there for 11 days, it was nice, but the only thing was disappointed us when we asked late checkout from 12 noon to 5pm, because our flight was at the night time. They only gave us until 3 pm. Maybe for the future they should adjust their policy to the guest who has late flight, especially when they stay there more than 1 week.
Stayed 11 nights in Jul 2017
Response from sri on Aug 31, 2017
Dear Mr/Mrs, It is with pleasure to learn that you enjoyed your stay with Grand Sahid Jaya.Thank you for your comment , All of use here are very happy to have you as our guest and we are looking forward to welcoming you again in the near future. Warmest regards, Sri Mulyani - Reservation & E commerce

4/10 Poor

Mehfooz Ali

Liked: Cleanliness
So so stay
Hotel is at business area, but while check in, less manpower and many guests waiting. The worst problem was internet connection. Neither the mobile phone, Nor the computer working on the wifi. Poor connection and poor internet connectivity since I was working and I was kinda angry with that.

6/10 Okay

Verified traveler

Liked: Staff & service
CBD hotel
central Jakarta but surrounding lack of amenities. Wifi signal is bad. But overall is ok.

8/10 Good

Dony

Liked: Cleanliness, staff & service, room comfort
Sahid...old charm with great comfy experience
I was getting a very special rates from Hotels.com, so I will not complaining about stuffs. But there were actually no big things to be complained. The location is amazing, the space was great, the bed was comfy, the staffs were wonderfull. It was just an unfortunate thing that the shower was a bit old to be operated.

4/10 Poor

Radzaly

Disliked: Staff & service, property conditions & facilities
Needs serious 'overhaul' for the rooms.
This property is almost ancient. A complete overhaul / renovation is seriously needed especially the toilets. It looks terribly aged and many fittings in the room are so worn if not fully functioning to say the least. Breakfast was so so despite given a rating of 5 star. Location is great though otherwise everything else is mediocre.

8/10 Good

Gemma

Liked: Cleanliness, staff & service, room comfort
Beautiful older hotel
Great staff great hotel and all good if you're happy in an area which is expensive

2/10 Terrible

Friedrich

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible terrible terrible
Horrible hotel. Bed sheets were not changed from previous stay, the pillow smelled sooooo bad, very run down hotel

8/10 Good

Kohji

Liked: Cleanliness, room comfort
Totally rate of the hotel is more than average. Speaking flame, internet access should be improved (frequently intermittent). Also a taxi, waiting in front of the hotel, is a severe problem, maybe general problem in Jakarta. Some taxi drivers are not reliable. So it is better to call blue bird taxi even if a taxi of another company is waiting.

10/10 Excellent

Maruli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
prime location and good value hotel
Our room whas in a good condition, ac cool, bathroom clean, breakfast good choice of food, an prime location to malls and receptions

8/10 Good

Windi Indra, Helsinki

Liked: Cleanliness, staff & service, property conditions & facilities
Iconic old hotel
It was nice. The staffs are very friendly. Breakfast was great too.

8/10 Good

Adi Stevanus, Singapore

Liked: Cleanliness, staff & service
There is no gym in the hotel. Instead, guests can use the fitness center in the adjacent apartment building (also owned by the Sahid Group).

6/10 Okay

Qing, Singapore

Bugs and ants in the room
There were baby cockroaches in the room, as well as ants found in the electronic kettle and on the table. Very bad WiFi in the whole hotel.

6/10 Okay

Siew Kiang, singapore

old assets. need renovation. appear dirty due to old sssets.

6/10 Okay

sian, Jakarta

Liked: Cleanliness
Not impressed!
I was there for an event along with 3 friends who also rented rooms. None of us were impressed. This hotel is a 3* at best. It is clean (except my room smelt very strongly of smoke and someone elses drain smelt awful) and in a good area. It is quite worn out, there is only wifi in some rooms, the quality of the tv was terrible and with limited channels. The towels were really old, cheap and worn, the carpets throughout were stained and needed cleaning. I had gone planning to spend the following day by the pool but there were no recliners at all and only a small number of very old worn white plastic chairs, at inviting at all. We were woken at 8am on a Sunday morning by someone asking if we had laundry, as we were checking out that day after a 1 night stay, I thought this was very strange and extremely annoying. When I mentioned it to reception, they said that it was the policy to knock on every door and perhpas I should have put the 'do not disturb' sign on the door - I was NOT impressed. The rooms are very dated despite having been told that I had been upgraded to a newly renovated room. Breakfast was fine.

6/10 Okay

Verified traveler

Good business hotel
Good location and price!

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I booked King size bed, but actually twin bed room. Toilet was not clean up.

6/10 Okay

Nandprasad, Singapore

Liked: Cleanliness, room comfort
Satisfactory
Good and can be better with wifi in the room. Also check in and check out are time consuming. The staff at counter talking on personal line and not bothered about queue of guest.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Hotel is abit old..

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The very good enough
I usually stay at this hotel since it is very convenient in the business central of Jakarta. Some facilities are renewed but spacious enough and reasonable. Internal restaurants are also good enough.