Dear Lisa, Thank you for staying with us and for your candid review. We want to apologize for the issues you had in your guest room, specifically the difficulty with keeping your room at a comfortable temperature. We appreciate you bringing this to our attention; we will address this accordingly and are grateful for your patience. We hope you will consider giving us a second chance the next time you are in the area. Thank you, Brian Hilger Complex GM

Dear Paul, Thank you for the review of your recent stay at the Sheraton Birmingham Hotel. We are pleased you found our location to be perfect for your plans and that you had an overall pleasant time with us. We appreciate all your comments and look forward to accommodating you again soon. Thank you, Brian Hilger Complex GM

Dear Seth, Thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at the Sheraton Birmingham Hotel, and we look forward to seeing you again soon. Thank you, Brian Hilger Complex GM

Dear David, Thanks for the review and for choosing our hotel. We are disappointed knowing you had difficulties during your stay, and we apologize for not being responsive to your needs. We strive to provide an outstanding experience to all our guests, and we are disappointed that we let you down. We appreciate the valuable feedback and hope you will give us a second chance to make a better impression.Thank you,Brian HilgerComplex GM

Dear Tyler, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Sheraton Birmingham Hotel, and we look forward to seeing you again soon. Thank you, Brian Hilger Complex GM

Dear Laura, Thank you for the positive rating. It is a pleasure knowing your visit with us was an enjoyable one. We look forward to seeing you again soon at the Sheraton Birmingham Hotel. Thank you, Brian Hilger Complex GM

Dear Cameron, We are thrilled you had an excellent stay at the Sheraton Birmingham Hotel and appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us. Thank you, Brian Hilger Complex GM

Dear Steven, Thank you for choosing the Sheraton Birmingham Hotel for your recent stay. We are pleased to know that your overall experience was pleasant and that you loved our comfortable accommodations. However, we are sorry for the inconvenience you had with the elevators. We will share your concerns with our maintenance team and ensure proper actions are taken. We appreciate your patience and hope you will revisit us in the future.Thank you,Brian HilgerComplex GM

Dear Alfred, Thank you for reviewing your experience. We apologize for your disappointment with the lack of a roll in the shower and for the inconvenience this caused you. We have shared your comments with our team to prevent these issues from repeating. We hope you will give us another opportunity to regain your trust. Thank you, Brian Hilger Complex GM

Dear Kelly, Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when visiting us. Thank you,Brian HilgerComplex GM

Dear Nicholas, Thank you for sharing your experience. While we are happy to see you liked some aspects of your visit, we are sorry for the disappointment you experienced due to our breakfast options. We value your remarks and will share them appropriately. We hope you will stay with us again the next time you are in the area. Thank you, Brian Hilger Complex GM

Dear George, Thank you for your visit. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay we want for every guest. We hope to have a future opportunity to restore your confidence in us. Thank you, Brian Hilger Complex GM

Dear Monica, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to the Sheraton Birmingham Hotel. Thank you,Brian HilgerComplex GM

Dear Brian, Thank you for choosing Sheraton Birmingham Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Thank you,Brian Hilger,Complex GM

Dear Michael, Thank you for taking the time to post a review. We apologize for not meeting your expectations and for the parking concerns you had. On your next visit, please know we will do our best to help you with this situation. Also, please know we review our pricing regularly to make sure that we are priced competitively. We are grateful for your feedback, and we hope you will give us another chance to provide you with the seamless stay you deserve. Thank you,Brian Hilger,Complex GM

Dear Melissa, Thank you for the terrific review of your recent stay at the Sheraton Birmingham Hotel! We are pleased you found our location near the BJCC to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Thank you,Brian HilgerComplex GM

Dear Michael, Thank you for taking the time to share about your stay. We were disappointed to read our accommodations did not provide the value for which you were hoping. As with most cities, certain times of the year are busier and command higher rates; however, we do make every effort to be priced competitively. We are also sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization of our hotel. We hope to have another chance to welcome you on a future visit.Thank you,Brian HilgerComplex GM

Dear Kimberly, Thank you for choosing the Sheraton Birmingham Hotel. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We look forward to seeing you again soon.Thank you,Brian Hilger,Complex GM

Dear Eric, All of us at Sheraton Birmingham Hotel appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Thank you, Brian Hilger Complex GM

Dear John, Thank you for reviewing your recent stay at our hotel. We apologize for the inconvenience you experienced with the lack of parking spaces when you arrived. We appreciate your patience, and please know for future visits, our front desk is always happy to assist you with matters like this. We are grateful for your patience and hope to have another chance to provide a better experience in the future. Thank you, Brian Hilger Complex GM

Dear Kathleen, Thank you for taking the time to share your feedback. We apologize that you were not able to take advantage of our pool and for the maintenance issues you endured during your time with us. We will share your comments with our team to ensure a better guest experience moving forward. We also regret your disappointment with some of the extra costs associated with your visit. We understand your frustrations if these costs came as a surprise to you, and we appreciate your patience. We hope you will reconsider and give us an opportunity to provide you with the hospitality you deserve in the near future. Thank you, Brian Hilger Complex GM

Dear Terry, Thank you for staying with us and for your review. We apologize for the problem you experienced with our service. Your total satisfaction is our top priority, and we regret the inconvenience this caused. We appreciate your patience and hope you will stay with us again for a more gratifying experience.Thank you,Brian HilgerComplex GM

Dear John, Thank you for evaluating your recent stay with us. We apologize for not meeting your expectations and for the delay in getting your accommodations ready for your arrival. We appreciate your feedback and will use it to help us better our guest services. We are also sorry you experienced a long wait time with our valet service. We will share your comments appropriately as we always look for ways to improve. We are grateful for your patience and hope you will give us another opportunity to provide you with the hospitality for which we are known. Thank you, Brian Hilger Complex GM

Dear Tyneshia, Thanks for the review and for choosing our hotel. We genuinely apologize for the wait time you experienced during check-in and that we did not meet some of your expectations. This is not typical of our service, and we hope you will see this for the isolated incident that it was. We appreciate the valuable feedback and hope you will give us a second chance to make a better impression.Thank you,Brian HilgerComplex GM

Dear Rachel, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to the Sheraton Birmingham Hotel. Thank you, Brian Hilger Complex GM

Dear Sara, Thank you for being our guest and for your review. While we appreciate your perfect rating, we are sorry for the concerns you had with the thermostat and for your disappointment with the lack of amenities. We value your comments and will share them appropriately. It was a pleasure welcoming you, and we look forward to your next trip to the area. Thank you, Brian Hilger Complex GM

Dear Mirtha, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations. We love receiving comments like yours, as our goal is to ensure a memorable experience at an outstanding value for every guest. It was our pleasure accommodating you, and we hope you will make the Sheraton Birmingham Hotel your home away from home whenever your travels bring you to our city. We look forward to your next visit.Thank you,Brian HilgerComplex GM

Dear Amanda, We are pleased you had an energizing and fulfilling stay at the Sheraton Birmingham Hotel and that our attention to detail helped to elevate your visit. It is lovely to know that we will be your home every time you visit the city. Thank you for the generous review.Thank you,Brian HilgerComplex GM

Dear Dustin, Thank you for choosing to stay with us and sharing your review. Our goal is to provide a relaxing visit to all our guests; therefore, we regret the noise issues that impacted your time with us. We are sorry for not meeting all of your expectations with the overall look and feel of our hotel, and we will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your valuable feedback and hope you will revisit us for a more gratifying visit.Thank you,Brian HilgerComplex GM

Dear William, Thank you for letting us know your visit to the Sheraton Birmingham Hotel was perfect in every way. We appreciate you being our guest and look forward to welcoming you again soon. Thank you, Brian Hilger Complex GM

Dear Ashlea, Thank you for being our guest at the Sheraton Birmingham Hotel. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Thank you,Brian HilgerComplex GM

Dear Troy, We are delighted our associates exceeded your expectations, especially our front desk and valet team. Every team member is integral to the service we offer, and we thank you for praising their efforts. Thank you for choosing Sheraton Birmingham Hotel, and we look forward to seeing you again soon. Thank you,Brian Hilger,Complex GM

Dear Joshua, Thank you for staying with us and sharing your feedback. We regret not meeting all of your expectations and any miscommunication regarding parking location. We are also sorry for the inconvenience this caused and are grateful for your patience. We have also noted your comment regarding the door, and we will address this appropriately. We hope to see you again the next time you are in the area. Thank you,Brian Hilger,Complex GM

Dear Chey,Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to the Sheraton Birmingham Hotel.Thank you,Brian HilgerComplex GM

Dear Francisco, Thank you for taking the time to share your review. Please accept our apologies for the billing-related concerns outlined and the service shortfalls you experienced. We make every effort to provide exceptional hospitality in all aspects; therefore, we genuinely regret that this was not your experience. We will share your message appropriately, and one of our managers will reach out to you shortly. Thank you again for your patience in the meantime. We also regret the disappointment you had with our parking and the noise disturbance you underwent during your stay. We are grateful for your understanding, and we hope you will give us another chance to make a better impression. Thank you,Brian Hilger,Complex GM

Dear Yohance, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations and disappointed you. We hope to have another opportunity to welcome you back again.Thank you,Brian HilgerComplex GM