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캔들우드 스위트 엘긴, IHG 호텔 여행 후기

2.5 out of 5
캔들우드 스위트 엘긴, IHG 호텔
1780 Capital St, Elgin, IL

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 312개 이용 후기 중 151개" "
평점 8 - 좋아요. 312개 이용 후기 중 104개" "
평점 6 - 괜찮아요. 312개 이용 후기 중 34개" "
평점 4 - 별로예요. 312개 이용 후기 중 13개" "
평점 2 - 너무 별로예요. 312개 이용 후기 중 10개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Mark

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 7박 숙박함

10/10 - 훌륭해요

Leopold 님, Greendale

2024년 1월에 1박 숙박함

4/10 - 별로예요

Gary

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Maxine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were very friendly and helpful. The room was very quiet and comfortable.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Julie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean unit and nice having a refrigerator and microwave. Cozy bed with lots of pillows. I would stay here again.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Jerry 님, Kearney

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The wifi was out. No wifi for three days.
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

JOSEPH

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Good place to stay
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Rob

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Gary

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfortable beds and pillows!!! The room was very nice and quiet. The renovations were fantastic and I look forward to my next stay with you!
2023년 4월에 1박 숙박함

6/10 - 괜찮아요

Sherrill

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Should have known the hotel was under renovation
The hotel was under construction, but I was not aware of this when I made the reservation. While it was not horrible, there were things that did not meet my expectations (eg, tub condition) that I wish I would have been able to anticipate. They should make it clear that the construction is going on before accepting reservations.
2022년 12월에 2박 숙박함

8/10 - 좋아요

Brett

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 2박 숙박함

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 1박 숙박함

8/10 - 좋아요

Cecilia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the friendly service from the front desk. I was there for my wedding weekend and my photographer and make up artist were coming in on Saturday. Staff was friendly and accomodating to them. Great service! Only downfall was I left an item behind in the room after checking out. I called the next day and they did not have it anymore in their lost an found :(
2022년 10월에 2박 숙박함

6/10 - 괜찮아요

RoseAnn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The air conditioner was not working correctly and it was very humid
2022년 8월에 2박 숙박함

4/10 - 별로예요

Joseph

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Was under remodeling bathroom was terrible no and mean no counter space at all suite with no chair or couch.
2022년 7월에 9박 숙박함

10/10 - 훌륭해요

gary S

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
clean rooms,
2022년 5월에 1박 숙박함

4/10 - 별로예요

Amy

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Too many other choices nearby
The hotel is “under renovation”, which has been going on for 3 years. The bed is blown out, a literal pit on one side, causing the person to be stuck in one position. Every employee we have encountered has been phenomenal. The housekeeping staff do a great job.
2022년 5월에 1박 숙박함

6/10 - 괜찮아요

Tyler

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Tore up. Staff was friendly.
Looked like the hotel was undergoing a remodel. Wasn’t stated when we booked. Room was old and outdated. Dangerous nails for my 2 year old exposed on the carpet tack strip. Baseboards tore up. Probably should have quarantined the rooms they were working on, instead of renting them out. Would have been the right thing to do. Overall high price for a substandard stay. Staff was friendly and nice.
2022년 5월에 1박 숙박함

2/10 - 너무 별로예요

Matthew

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nasty rude staff..place is not clean at all.they offer no room service during your stay.worst hotel to stay at.just avoid the place and save yourself some stress and time.beds smell badly,floors dirty nasty.just stay away trust me.
2022년 2월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One night
Had a pleasant stay no issues
2022년 1월에 1박 숙박함

4/10 - 별로예요

Patricia

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
Have stayed at this property several times in the past and never an issue until this past trip. I reserved and paid for a king studio suite, through Orbitz, we were traveling with our daughter and our grandson( 5 yo), we also had a late check in…room key did not work, ok, clerk had to manually do something to the door so that we could get in, we walk in to a king room, no sofa bed….I go advise the clerk and he blamed it on orbitz, I asked him to get me the room card for the correct room and he again blamed it on Orbitz, no apology for the error, just a little mouthy about it. I asked him to stopping placing blame and just get us into a room…he hands me the key cards and we move to a different floor, a king studio suite! The pullout sofa mattress had no support at the foot of the bed, literally hanging from the frame( I have pics), no bedding in the closet so now I have to make a phone call…not a good experience this trip.
2022년 1월에 1박 숙박함
답변 제공: Sales Manager 님, 2022년 1월 4일
We apologize for an inconvneience you may have faced during your stay. The room you booked was, in fact, a king studio suite and not a king with sofa suite. In the past, you booked directly with us for a king with sofa suite. To avoid confusion, we would advise to call us directly and book for your specific needs, or call immediately after booking to confirm you booked the correct room. Again, our staff still gave you a complimentary upgrade. All furniture is in the process of being swapped and should be completed very soon! We hope to see you again and Happy New Year!

4/10 - 별로예요

Tewodros

별로예요: 숙박 시설 상태 및 시설
It's not clean
2021년 12월에 1박 숙박함

8/10 - 좋아요

Monica

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
It’s okay
The hotel is hard to find. Once there it was fine. No breakfast available. Paid or unpaid. For a place that is a bit off the beaten track, that not great. Our bed and room was absolutely fine except for a large leather chair with ripped upholstery. Really ..,
2021년 12월에 1박 숙박함
답변 제공: Sales Manager 님, 2022년 1월 3일
We thank you for your feedback. We will have new furniture very soon, and there has been a large delay due to labor shortages. We appreciate you staying with us and hope to see you again!

8/10 - 좋아요

Rebecca

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Close proximity to area restaurants. Both the room and bathroom were clean. Clean dishes in dishwasher—actually the kitchenette was a nice surprise!
2021년 12월에 1박 숙박함

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Some of the staff weren't wearing masks. The young gorgeous Diana woman, working nights, anticipated my request to change rooms because the heater wasn't working very well in the first room I got. She was great.
2021년 11월에 2박 숙박함

6/10 - 괜찮아요

Jeanine

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Don’t stay here!
This hotel is terrible- the room had no couch but it was called a suite- they requested a deposit and 4 days later after check out I still have not gotten it back. If you are looking for a hotel in the Elgin Il area that is pet friendly - look elsewhere.
2021년 11월에 3박 숙박함
답변 제공: Candlewood Suites Elgin 님, 2021년 11월 30일
Jeanine, you just called us minutes ago and were provided an explanation. You checked out on a Saturday. Your deposit takes 3-7 BUSINESS days to go back to your card. Monday (yesterday) would qualify as the first day. This all depends on the guest bank, since the amount is dropped immediately from our end when you check out. The room you booked was our double studio suite. We do not have any suites with a couch and 2 beds. We do have them available with king beds for future stays. Please make sure to check accordingly so you know what you are booking.

6/10 - 괜찮아요

Brian R.

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Good location for our visit. The room was clean, but short on toilet tissue and had to get towels. No breakfast. Not being managed well.
2021년 11월에 2박 숙박함
답변 제공: Candlewood Suites Elgin 님, 2021년 11월 28일
Dear Guest, all toiletries and towels are replenished free of charge at the front desk. This is standard policy for any Candlewood Suites hotel. Candlewood Suites is not a chain that offers breakfast, but does have a convenient store in the lobby for all of your needs that also has 24/7 coffee. These IHG Candlewood policies are not a reflection of management, as they are only following protocol. Have a great holiday!

4/10 - 별로예요

Erol

가족 여행
별로예요: 청결 상태
very dirty hotel. Mold in bathtub, dust everywhere, an empty water bottle under the bed.When you leave they ask you to give a Google review for $5 voucher. For the price you pay I expected a better hotel.
2021년 11월에 1박 숙박함

2/10 - 너무 별로예요

stephen

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Alarm clock was useless. No remote for TV. Furniture was worn out. Towel covering the old leather chair.
2021년 10월에 1박 숙박함
답변 제공: Candlewood Suites Elgin 님, 2021년 11월 28일
We apologize for the inconvenience. Renovations are currently under process and will soon be finished. We hope to have you stay with us again!

10/10 - 훌륭해요

James L. 님, Pelican Rapids

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 10월에 2박 숙박함

10/10 - 훌륭해요

Jo Ann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They need to add a towel bar in the bathroom. There is no place to hang a wet towel. All the staff was friendly and very helpful. They provided everything we needed. We felt safe/secure and slept well each nite of our stay.
2021년 10월에 5박 숙박함
답변 제공: Candlewood Suites Elgin 님, 2021년 11월 30일
Thank You for the kind words. The hotel is currently being renovated and set to complete soon. We do pride ourselves on a great guest experience, including quietness and safety.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our stay.
Our stay was close to the medical building we needed for our tests. The service was great and Harin made sure we knew if we needed anything like new towels, coffee or anything like that the front desk would have it. It was a very nice stay.
2021년 10월에 3박 숙박함
답변 제공: Candlewood Suites Elgin 님, 2021년 11월 28일
We appreciate your kind words and will pass this along to the staff. Come stay with us again & have a greay holiday season!

10/10 - 훌륭해요

Jonathan

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Pet friendly which we needed on this trip, close to highway, dining, etc. would stay again.
2021년 9월에 1박 숙박함

10/10 - 훌륭해요

RITA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was awesome ans very clean
2021년 9월에 2박 숙박함

8/10 - 좋아요

Michiko Y

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There is a kitchen with stove, dishwasher, home size refrigerator and all cook ware.
2021년 9월에 1박 숙박함

6/10 - 괜찮아요

Ila

가족 여행
Nothing to write home about
It was Ok. Front desk was very slow. Manager on duty has no idea what he was doing.
2021년 8월에 1박 숙박함

2/10 - 너무 별로예요

Lisa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terribly dirty. $200.00 deposit. Kitchen stuff consists of few pots & pans. 1 spoon 1 fork. Was deep in an industrial park, next to nursing home. Was incredibly filthy durty bathroom and rooms. Noisy.
2021년 8월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Revenue Manager Harin Yogina who was at the front desk was amazing! Friendly warm and helpful. He made us feel like we were the only two people (my wife and I) in the whole building. Great service. He deserves a raise.
2021년 7월에 1박 숙박함

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff were very accommodating and friendly. The accommodations were pleasing and comfortable. And the Hotel was easily accessible from the Tollway. We will definitely stay again, when we are in the area.
2021년 7월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2021년 6월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스
When we arrived we had to wait about 30 minutes for someone to come to the front desk to check in. We were told we had an newly renovated suite but there were obvious stains on the carpet and the hot water didn’t work in the sink. There was no toilet paper holder in the bathroom and only one towel for 2 people.
2021년 6월에 1박 숙박함

2/10 - 너무 별로예요

Mike

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Avoid
First room we had walked in saw carpet heavley stained, food crumbs between beds on floor. Baseboards were removed showing nail holes and bare drywall. No table or chairs to sit on or to put luggage on. Missing handle on cabinet. Bathroom had electrical box with wires hang out, no tp holder no towel bars. 2nd room carpet was in serious need of vacuuming. Also no tp holder or towelbars. Tube leaked leaving big puddle in bathroom. Also no baseboards with nail holes and bare drywall. AC unit was noisy.
2021년 6월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Nice location, quiet. In process of a needed remodel!
2021년 6월에 2박 숙박함

8/10 - 좋아요

Julius

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good enough
It was nice, pricier compared to the local hotels and also no breakfast was served. Was reasonably clean they should also focus on cleaning around the ac unit. I saw a spider in the ac unit.
2021년 6월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Location was good
2021년 6월에 5박 숙박함

8/10 - 좋아요

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출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great and friendly help at the desk. Clean rooms. Just what we needed and affordable.
2021년 6월에 1박 숙박함

8/10 - 좋아요

Rachel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family get together
This hotel was somewhat clean, beds were comfortable, the room was pretty spacious and quiet. The staff was very friendly. Most important, it was in a good location where everything was close by.
Kitchen
Side Entrance of the hotel
bathroom
It was a nice room. There were some stains on the carpet, but what hotel doesn't have stains.
2021년 6월에 2박 숙박함

10/10 - 훌륭해요

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좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean room at a reasonable price.
2021년 5월에 1박 숙박함