해변/바다 전망
예약 가능 여부 확인

쇼 파크 비치 호텔 & 스파 여행 후기

3 out of 5
쇼 파크 비치 호텔 & 스파
Cutlass Bay, Ocho Rios, Saint Ann

이용 후기

6.4
평점 10 - 훌륭해요. 340개 이용 후기 중 49개" "
평점 8 - 좋아요. 340개 이용 후기 중 104개" "
평점 6 - 괜찮아요. 340개 이용 후기 중 83개" "
평점 4 - 별로예요. 340개 이용 후기 중 47개" "
평점 2 - 너무 별로예요. 340개 이용 후기 중 57개" "

7.4/10

청결 상태

7.6/10

직원 및 서비스

6.0/10

편의 시설/서비스

5.6/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

Lucy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is like a hidden gem! The rooms are roomue and, clean and cozy. The Staff absolutely respectful and inviting. The layout anazing.
2021년 3월에 1박 숙박함

10/10 - 훌륭해요

Steve 님, Brooklyn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had an awesome stay, great hotel staff and comfortable stay!
2019년 8월에 2박 숙박함
답변 제공: Judy 님, 2020년 3월 9일
Good Morning Steve Thank you for your very kind review, it was a pleasure having you here and to assist in making your stay "awesome" Very best wishes….

2/10 - 너무 별로예요

Kanita 님, Toronto, Ontario

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was great, room was horrible. Bathtub drain was backing up and sink pillow was dirty fridge was leaking. Food was Average not the greatest. Would not return to this hotel.
2020년 2월에 1박 숙박함
답변 제공: Judy 님, 2020년 2월 20일
Good Morning Kanita Thank you for your review and we are sorry for the issues as outlined that affected your decision not to return and will have them rectified. Very best wishes

4/10 - 별로예요

Deborah 님, Miami

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was not modern or up to date. I went with my older mom who is visually challenged so it was hard getting up and down the stairs. There was no elevators and no ramps. Room 53 smelled moldy and it was humid. The outside premises needed some TLC. I also bought a deluxe room Pkg but was given a standard room which I didn’t fully appreciate. However the food was amazing and the staff was very friendly and accommodating and helpful, someone was able to present a wheelchair for my mom, which I truly appreciated
2020년 2월에 4박 숙박함
답변 제공: Judy 님, 2020년 2월 17일
Good Morning Deborah Thank you for your review and sorry for the inconvenience caused. Your kind comments re the food and staff is greatly appreciated. Very best wishes

6/10 - 괜찮아요

Jess

출장 여행
별로예요: 편의 시설/서비스
Quiet. Too quiet. Limited options for food. Food is served (Soup and salad buffet some days). No entertainment.
2020년 1월에 1박 숙박함
답변 제공: Judy 님, 2020년 2월 3일
Dear Jess Thank you for your review and comments noted we will endeavor to make the necessary improvements. Best wishes

8/10 - 좋아요

Nordia 님, New York City

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a lot to explore! But overall needed a little more renovation like a bit of fixture here and there and a little painting otherwise best time ever👍
2019년 12월에 3박 숙박함
답변 제공: Judy 님, 2020년 1월 7일
Good Afternoon Nordia Thank you for your review, concerns are noted however we are extremely delighted that your vacation was "best time ever" Best wishes for 2020

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer service was excellent. Front desk staff was very helpful and accommodating with our check in. Room was spacious and loved the patio view from my room! Bar staff were soo friendly! Smiley was especially nice to us! He was soo happy and helpful with anything that we needed. A pleasure to see him every day! We also loved being so close to the beach that we could get in the water every day! We enjoyed our stay! I would stay again! Thank you Shaw Park!
2019년 12월에 4박 숙박함
답변 제공: Judy 님, 2020년 1월 6일
Good Morning, Thank you for your very kind review, we are extremely delighted that you enjoyed your stay and look forward to your return visit.....Very best wishes for the New Year,..

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service was terrible at checkin and no one was will8n* to assist
2019년 12월에 1박 숙박함
답변 제공: joe. 님, 2019년 12월 30일
That's a flat out lie,this person has nothing to do.

10/10 - 훌륭해요

Roderick

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love the staff. After 3 trips to this hotel we always enjoy the hospitality and professional and hospitality of the front desk team, Smiley, Rose, Nova, William, Tony, Arol, Pebbles and many others.
2019년 11월에 7박 숙박함
답변 제공: Lovindeer. 님, 2019년 12월 1일
Thanks, Mr.Roderick it has been our pleasure having you at the Shaw Park Beach Hotel & Spa.We were happy to have served you,do come back again. Thanks. Kirlew.

4/10 - 별로예요

실제 이용하신 고객

2019년 11월에 8박 숙박함
답변 제공: (Lovindeer). 님, 2019년 12월 3일
Thanks for making it Shaw Park Beach Hotel & Spa. We were glad to Accommodate you and trust that we met your expectations. Please come again. Thanks. Kirlew Jackson. .

8/10 - 좋아요

Collin 님, London

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The property was or could have been much better. The decor needs updating, and the room had stains on the floor and also the toilet was leaking and therefore difficult to flush. There were no phone in the room.
2019년 10월에 3박 숙박함
답변 제공: Judy 님, 2019년 11월 20일
Good Collin Thank you for your review and we will do our best to have the issues corrected. Best regards

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn't like the treatment given to me by your staff at Expedia. I will never book through Expedia ever again.
2019년 10월에 1박 숙박함
답변 제공: Judy 님, 2019년 11월 13일
Good Afternoon Thank you for your review and the rating. We look forward to your return visit. Very best wishes

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 10월에 9박 숙박함
답변 제공: Judy 님, 2019년 10월 28일
Confirming receipt of your review- sorry you were not pleased. Best wishes

8/10 - 좋아요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Great friendly staff! Hotel is in desperate need renovation. Old and smells moldy.
2019년 8월에 1박 숙박함
답변 제공: Judy 님, 2019년 8월 5일
Good Morning Thank you for your review and will respond to the immediate issue. Very best wishes

4/10 - 별로예요

실제 이용하신 고객

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
First day on the property I was told that I had a balance. After explaining to Cassanndra at the front desk that I had paid in full she refused to accept my explaination even when I showed her my hard copy. I had to call Expedia who inturn called her right away to clear up the misunderstanding. Then I got to our room and key didnt work at all, finally we found the right one and the room was hot and muggy. So we went back to the front dedk to speak with Cassandra again. We recieved a second room, we found out that there wasn't any hot water, we couldn't call out because the phone didn't work, so back to the front desk. We asked for another upgrade and was told that the Beachfront Duluxe was unavailable because the hotel wasnt using that section. During the night there was a fire and it apparently knocked out the air conditioner and the water. Woke up in a very hot room and the funny smell that irritated my nose. When I wiped my nose the tissue was black, that was the same for my friend. Spoke to other guests and found that they had the similar thing happen to them. The front desk manager was now available and moved us to the second part of the hotel. Ms. Lashawn was very helpful in trying to accommodate us. We moved a third time temporarily and a fourth to the very end of the hotel. Woke up on our final day, there wasn't any hot water. Back to the front desk, the phones were still out of use. Not once did Mr. Michael Callen the resident manager offer any apologies.
2019년 6월에 6박 숙박함
답변 제공: Judy 님, 2019년 7월 2일
Good Morning, Confirming receipt of your review and extremely sorry for the problems encountered and inconvenience caused, we wish to assure that every effort will be made to have them corrected. Very best wishes

8/10 - 좋아요

Toya

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved that they were accommodating even during the busy Easter Holiday, I did not initially have a reservation but they made space. I could have done with out the rush of people they had come through the hotel from different cruises.
2019년 4월에 6박 숙박함
답변 제공: Judy 님, 2019년 6월 10일
Dear Toya Thank you for your very kind review, it was indeed a great pleasure to be of service to you. We would like to wish you all the very best in the future.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The beach was great and maintained daily. The food was good and the restaurant and bar staff were very friendly and helpful. The a/c did not work in the living room but was very good in the bedroom. Hot water quit working but with the heat a cool shower was ok. I would return at the right price, but it is not being well maintained. The spa was great.
2019년 4월에 7박 숙박함
답변 제공: Judy 님, 2019년 6월 10일
Good Afternoon Thank you for your review kind comments. Your areas of concern are noted and will endeavor to have them corrected. Very best wishes

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 4월에 2박 숙박함
답변 제공: Judy 님, 2019년 4월 26일
Thank you it is really appreciated and we are glad that you enjoyed your stay. Wishing all the best for the future.

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was ok... Would have liked alittle more attraction... Little more to do
2019년 4월에 1박 숙박함
답변 제공: Judy 님, 2019년 4월 22일
Good Afternoon Thank you for your review and noted your suggestion. A pleasure having you here, look forward to your review visit. Very best wishes

6/10 - 괜찮아요

Kate 님, Canada

좋아요: 직원 및 서비스
We booked this hotel for just one night as we were staying in Kingston on business and wanted a bit of a beach vacation. We were warned from previous reviews that the property was old and needed lots of work. They weren't wrong! However, the hotel is on a lovely beach with great swimming and virtually no motor boat traffic. Our room was good with no problems mentioned by other reviewers - the water pressure and temp of the shower were great! The food was quite good - mainly Jamaican style. The staff were superb and worked hard to respond to any requests. It has a homey atmosphere with friendly guests chatting with each other and staff. The hotel was built in the 1960s and most of the original design is still apparent - the main building is quite lovely.
2019년 3월에 1박 숙박함
답변 제공: Judy 님, 2019년 3월 4일
Dear Kate Thank you for making it Shaw Park Beach Hotel & Spa and taking the time to send us your review.. your very kind comments are really appreciated....a big thankyou.... Very best wishes

6/10 - 괜찮아요

실제 이용하신 고객

2019년 2월에 4박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Well the location and the view were great. The hotel needs major renovation.
2019년 2월에 4박 숙박함
답변 제공: Judy 님, 2019년 2월 25일
Good Afternoon Thank you for making it Shaw Park and for taking the time to send your review - it is appreciated and we will do our best in any area we can. Regards

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 1월에 6박 숙박함
답변 제공: Judy 님, 2019년 1월 28일
Dear Guest, Thank you for taking the time to send in this excellent review - we can see that you are pleased with our hotel and staff. Very best wishes

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2018년 12월에 14박 숙박함
답변 제공: Judy 님, 2019년 1월 16일
Good Morning, Thank you for taking the time to write a review. We apologize that your expectations were not met. Very best wishes for 2019

8/10 - 좋아요

Lance

좋아요: 직원 및 서비스
The dining room staff was very friendly and professional, the food could be a little better in terms of quantity and presentation, the front desk personnel were always courteous,the house keeping ladies were excellent professional people, overall it was a good stay I'll definitely be back there!
2019년 1월에 8박 숙박함
답변 제공: Judy 님, 2019년 1월 15일
Dear Lance, Thank you for your very kind comments and a pleasure to be of service to you. We look forward to your return visit and would like to wish you a Happy & Prosperous 2019

4/10 - 별로예요

Genevieve 님, Brooklyn, New york

연인과의 여행, 출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love shaw park beach amenities and friendly staff.
2018년 12월에 21박 숙박함
답변 제공: Judy 님, 2019년 1월 14일
Good Afternoon Genevieve Thank you for your very kind comments. Very best wishes for 2019

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행, 출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is old and stricken in age. Need TLC. I almost fall of the balcony because the rail gave way. This is not safe. The hotel is a god location, good beach actually the best I have seen but it needs remodeling.
2019년 1월에 3박 숙박함
답변 제공: Judy 님, 2019년 1월 14일
Good Morning, Thank you for review and your comments noted. We appreciate the time you have taken to send in your review Very best wishes for 2019

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay Shaw Park. I wanted a quiet get away in a facility close to the beach, and I got that. The staff was friendly and not imposing. The food was good. I liked the ambiance of the extended lobby area. However the bathrooms need an upgrade.
2018년 12월에 4박 숙박함
답변 제공: Judy 님, 2019년 1월 7일
Good Afternoon, Thank you for your kind comments and your suggestion which we have noted. It was a pleasure having you and would like to wish you a Happy, Peaceful & prosperous New Year

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2018년 12월에 6박 숙박함
답변 제공: Judy 님, 2019년 1월 7일
Thank you for the rating ……..it's greatly appreciated Wishing you a Happy, Peaceful & prosperous New Year

8/10 - 좋아요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The staff went above and beyond to make us happy. It's not your huge all inclusive with thousands of people so amenities are few. Nice little place to stay for a few days. Close to attractions. Hopefully they will renovate soon.
2018년 12월에 2박 숙박함
답변 제공: Judy 님, 2019년 1월 7일
Dear Amanda Thank you for making it Shaw Park and for your kind comments. We have taken note of your comment regarding renovation of the property. Wishing you a Happy, Peaceful & prosperous New Year.

8/10 - 좋아요

ROBIN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No frills all-inclusive hotel
Shaw Park hotel is one of those hotels I would go to if I want to just relax and not want to leave to go exploring or have to try find food. It is quaint and has an old world charm to it. The food though limited in menu options is quite tasty and well cooked. The staff were generally very quick and friendly. Good night entertainment. Nice beach as well. Nice room also. Basic but clean. The downside comes in as you begin to compare the finer details. Spotty Wi-Fi. Bar didn't carry full range of liquor. Lower end of the scale too. Bartenders served weak drinks or improperly made drinks. Bar opened late. This is what made the experience ordinary and not the wow. I would go back if wanted to escape, relax and not want to leave the property, as well as not wanting to be "fighting" for food (long wait in line) like you tend to find in the larger hotels.
2018년 12월에 1박 숙박함
답변 제공: Janice 님, 2018년 12월 31일
Dear Robin Thank you for your very much for your kind comments, it is really appreciated and we will continue to do our best for our very valued clients. We would like to wish you a Happy & Prosperous 2019. Very best wishes

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2018년 12월에 7박 숙박함
답변 제공: JUDY 님, 2019년 1월 9일
No comment was recorded - not able to respond

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 객실의 편안함
Hotel needs upgrades and food options for an all inclusive were very limited.
2018년 12월에 1박 숙박함
답변 제공: Judy 님, 2018년 12월 17일
Good Afternoon, Your comments have been noted and we are sorry to receive same, however we do hope that you still enjoyed your stay. Wishing you a Merry Christmas and a Happy & Prosperous New Year...

8/10 - 좋아요

Clifton 님, Nottingham, England

좋아요: 청결 상태, 객실의 편안함
On a whole the experience was good . However we could of done with a fridge in our room . Staff were friendly and polite and helpful . Strong Wi-Fi connection in the room and lobby. Would visit again . Thank you .
2018년 11월에 3박 숙박함
답변 제공: Judy 님, 2018년 11월 26일
Dear Clifton, Thank you very much for your very kind comments- it was a pleasure having you and look forward to your return visit. We could arrange for a fridge if requested at an additional cost. Best wishes

6/10 - 괜찮아요

Austin

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
A hotel of past glory
This is an old hotel that badly needs renovation. Although it charges resort like fees, it does not include lunch or dinner like other Jamaican resort hotels. They don't tell you that unless you ask before ordering dinner. The WiFi is sporadic and, seemingly, not in all rooms. Working cable TV is similarly a hit and miss, depending on which room you get. Positives: They do an awesome Jamaican style hearty breakfast and have decent coffee.
2018년 9월에 1박 숙박함
답변 제공: Judy 님, 2018년 11월 21일
Good Afternoon Austin Thank you for your comments and sorry for the inconvenience caused with the WiFi and TV we will make every effort to correct these issues. It would appear that you booked the Bed/Breakfast which would not include Lunch & dinner -only the All-Inclusive has this inclusion. Glad you enjoyed the breakfast and coffee. Very best wishes

2/10 - 너무 별로예요

mike

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
bad management--not nice to guests-greedy-always expecting tips
2018년 11월에 5박 숙박함
답변 제공: Judy 님, 2018년 11월 19일
Dear Mike The contents of your comments are noted which unfortunately is not consistent with other comments from your clients, however we are extremely sorry for the experience. Best wishes

8/10 - 좋아요

Lester

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Beach was beautiful nice location however hotel needs an overhaul and more maintenance
2018년 10월에 4박 숙박함
답변 제공: Judy 님, 2018년 10월 22일
Good Afternoon Lester It was a pleasure having at our hotel. Thank you for your comments and concern noted will endeavor to amend. Best wishes

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff was pleasant and accommodating. I enjoyed the Friday night entertainment.
2018년 10월에 3박 숙박함
답변 제공: Judy 님, 2018년 10월 22일
Good Afternoon Thank you for your very kind comments...really appreciate it and the staff will be pleased. Best wishes

8/10 - 좋아요

Joy 님, Sinclair

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The hotel location is fantastic. The beach & sea bathing is the most wonderful experience & this is whst we were looking for. The property has jaded elegance, with some lovely architectural features. The staff was very accommodating & the cleaners are dedicsted.
2018년 8월에 2박 숙박함
답변 제공: Judy 님, 2018년 9월 3일
Good Afternoon Joy Thank you for making it Shaw Park Beach Hotel & Spa and for your very kind comments - very much appreciated. Best regards

10/10 - 훌륭해요

Marilyn 님, Brooklyn, NY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I love the staff. So helpful and kind. The property also is on the beach with easy access to the water. The area was peaceful and quiet. The food was very good and it was authentic Jamaican dishes not just tourist food. I would definitely recommend it and plan to go back again
2018년 8월에 5박 숙박함
답변 제공: Judy 님, 2018년 9월 3일
Dear Marilyn Thank you for making it Shaw Park Beach Hotel & spa and for your very kind comments. We look forward to your return visit in the near future. Best wishes

8/10 - 좋아요

Basil 님, Bridgeport, CT

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The lobby area felt cozy. There was someone ready to take our luggage and provided us with a cool drink. The place was well kept. The food was well prepared and attractively presented. The servers were attentive to the guests. The smile of one of the servers was warm and very welcoming - I am sorry I didn't get the name of that male server but you could tell that he loves his job. The live entertainer they had on Friday did a great job with his vocal abilities, instrumental skills on the steel drum. Area for improvement: (1) the shower stall hot and cold taps did not correlate to standard - the middle tap seemed to control the hot water, I wasn't sure if the left or the right tap was producing the cold water. (2) the metal rod that holds the shower curtain was corroded. (3) the pipe taps need to be changed, they were old as well. (4) the floors in the bathroom and bedroom had stains on them. (5) the TV reception on some of the channels was grainy and you could hardly tell what channel or show you were watching. (6) the pool table was extremely old and needed to be replaced immediately.
2018년 8월에 2박 숙박함
답변 제공: Judy 님, 2018년 9월 4일
Good Afternoon Basil, Thank you for making it Shaw Park Beach Hotel and for your kind comments. The areas of concern are noted and we will endeavor to have them rectified. Very best wishes

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2018년 8월에 7박 숙박함

8/10 - 좋아요

Oneka 님, New York

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The hotel needs to be renovated but other than that the stafff was so hospitable and Kamal is amazing! The beach is right outside your door and is absolutely beautiful! I must the also mention the food was delicious!!!!
2018년 7월에 9박 숙박함
답변 제공: Judy 님, 2018년 8월 13일
Dear Oneka, It was a pleasure having you here with us and thank you for your kind comments. Very best wishes

6/10 - 괜찮아요

실제 이용하신 고객

2018년 8월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was OK but the lights went away which led to the bathroom light being out for most of the stay.
2018년 8월에 2박 숙박함
답변 제공: Judy 님, 2018년 8월 13일
Good Afternoon Thank you for your comments, sorry for the inconvenience caused due to the electricity outage. Very best wishes

6/10 - 괜찮아요

Michael 님, Mississauga, ON. Canada.

좋아요: 직원 및 서비스
The property is a gem just begging to be polished. Infrastructural upgrades, complementing it's old world charm, and the dedication of the loyal staff members, would definitely increase occupancy exponentially. This is a HUGE potential going to waste. My teenaged daughters were bored stiff. The food however, was really good. Just needed more variety.
2018년 7월에 2박 숙박함
답변 제공: Judy 님, 2018년 8월 13일
Good Afternoon Michael Thank you for your comments which are duly noted. Sorry that your daughters were bored in spite of this do hope they enjoyed their stay. Best wishes

2/10 - 너무 별로예요

Cookie 님, Texas

The overall experience was a 6 out of 10. The staff are nice but the amenities are okay. The drinks are not that great and the food is good since it is homeade Jamaican food. If you do not like Jamaican food, then you will not like the food because that is all they serve. No toiletries in the bathrooms so bring your own.
2018년 7월에 2박 숙박함
답변 제공: Judy 님, 2018년 8월 20일
Good Afternoon Thank you for your comments and your concern issue is noted and we will endeavor to correct same. Best wishes

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Disappointed stay.
The hotel is outdated and seems like it has been left to deteriorate. The pictures are nothing like what the hotel looks like. I was very disappointed and should be given a refund. The price was more than much better hoteks.
2018년 6월에 1박 숙박함
답변 제공: Judy 님, 2018년 8월 20일
Good Afternoon Sorry you were disappointed with the hotel, wishing you all the very best.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyable but could be better!
I booked a Beachfront Superior room last minute for myself and a friend. The room was VERY clean but the air freshener was overpowering and we had to leave the patio door open for a bit to breathe properly lol. The bathroom was nice and clean as well. A beautiful private beach is right outside the door and the pool was very close as well. The pool however needed maintenance as there were plenty of leaves and insects enjoying the water. The food at the hotel was delicious, especially during the authentic Jamaican breakfast and dinner. Lunch, however, was much more simple as you select from a prefixed menu. We were slightly disappointed only because the standard was set so high from the previous meals. The bar was equipped with a great deal of options and I highly recommend the rum punch. The wifi was only reachable while in the lobby. Overall, the place is beautiful and we enjoyed ourselves despite the few discrepancies.
2018년 6월에 1박 숙박함

8/10 - 좋아요

Sandy

좋아요: 직원 및 서비스
It's close to the beach, nice laid back for a quiet relaxing time
2018년 6월에 1박 숙박함