야외 수영장, 07:00 ~ 23:00 오픈, 수영장 파라솔, 일광욕 의자

홀리데이 인 익스프레스 스위트 비빌, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 35개 이용 후기 중 9개" "
평점 8 - 좋아요. 35개 이용 후기 중 14개" "
평점 6 - 괜찮아요. 35개 이용 후기 중 5개" "
평점 4 - 별로예요. 35개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 35개 이용 후기 중 3개" "

7.2/10

청결 상태

7.4/10

직원 및 서비스

6.2/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

4/10 - 별로예요

kenneth 님, van alstyne

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was being renovated but the 3rd floor where my room was smelled like a wet cat. I complained upon arrival but was told it was sold out. Strange when there was less than 20 cars in the parking lot. It was very difficult to communicate with staff due to limited English on their part. When I got to the room there was no toilet paper at all called down and they said I could come get some. After waiting at lobby for 10 min one of the two ladies working reluctantly gave me a roll of toilet paper. Later I realized the remote would not work either so I called the desk they said they would come fix it. After 45 min I called again they said they forgot and finally came up with batteries but did not know how to put them in. I figured it out and got TV running. Worst experience ever with a holiday inn express facility
2024년 3월에 3박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 26일
Hi Kenneth,We sincerely apologize for the inconveniences you experienced during your stay with us. We understand the frustration caused by the renovation process, and while we strive to minimize disruptions, we regret that the smell in your room was not up to our usual standards. Regarding the communication challenges with our staff, we apologize for any difficulty you encountered; we continuously work to improve our services to better accommodate all guests. Rest assured, we have taken note of your feedback and will address these issues internally to ensure a more seamless experience for future guests.

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good for the price. Nice clean rooms with lots of space and comfortable king size beds. Free breakfast was a bonus
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 2월 11일
Hi David,We're delighted to hear that you found our accommodations satisfactory during your recent stay. Our team takes pride in providing clean, spacious rooms equipped with comfortable king-size beds to ensure a restful night's sleep. Additionally, we're pleased that you enjoyed our complimentary breakfast offering, as we strive to enhance our guests' overall experience with added amenities. Your positive feedback serves as a testament to our commitment to providing excellent value for your stay.

2/10 - 너무 별로예요

GLORIA 님, SAN ANTONIO

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Elevator out of service and not being repaired for another week… TV/cable not working with no one able to fix until the following day. Since elevator was out there wasn’t anyone able to help carry bags up several flights of stairs.
2024년 1월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 1월 30일
Hi Gloria,We sincerely apologize for any inconvenience you experienced during your stay with us. We understand that the temporary elevator outage and delayed TV/cable resolution may have impacted your overall experience. Our team is actively working to address these issues, and we appreciate your patience as we strive to enhance our services. Please be assured that we are committed to resolving these matters promptly and appreciate your valuable feedback.

6/10 - 괜찮아요

Said 님, Katy

단체 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 1월 9일
Hi Said,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stuff
Samantha was absolutely one of the most accommodating and helpful people I have met this year. Her and the other staff made our trip perfect!
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 12월 19일
Hello,We greatly appreciate your positive feedback, and it's fantastic to hear that Samantha and our staff contributed to making your trip perfect. Providing excellent service is our top priority, and we take pride in our team's dedication to ensuring a memorable experience for our guests. We strive to maintain a high standard of hospitality, and it's encouraging to know that our efforts have been recognized. Your kind words motivate us to continue delivering outstanding service to all our guests.

8/10 - 좋아요

Monique

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Book with hotel directly
Hotel was fine but we were charged 103.23 for the. Stay it hotel receipt was for 85.68 it would have been cheaper to book with the hotel than with this app. Almost $20 cheaper!
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 12월 19일
Hi Monique,We appreciate your feedback and apologize for any confusion regarding the discrepancy in the charges. Our pricing structure is designed to include various factors such as taxes and fees, which may differ from the initial booking amount. It's also important to note that third-party booking platforms may have additional costs associated with their services. We strive to provide transparency in our pricing and regret any inconvenience this may have caused.

6/10 - 괜찮아요

Stephen

2023년 11월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 11월 23일
Hi Stephen,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

8/10 - 좋아요

Don

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 10월 19일
Hi Don,We appreciate your positive feedback and are delighted to hear that you found our hotel to be clean during your recent stay. Maintaining a high standard of cleanliness is a top priority for us, and our dedicated housekeeping team works diligently to ensure that every corner of our property is kept in pristine condition. We take great pride in offering a comfortable and sanitary environment for our guests, and it's wonderful to know that our efforts have not gone unnoticed. Your kind words are truly appreciated, and we look forward to welcoming you back in the future.

4/10 - 별로예요

Clare

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was dirty. There was no milk for the complimentary breakfast, there were coffee grinds in my coffee. The television did not work. It was not replaced until the next day. I reserved a room that had 2 queen beds and a fold out couch. They only had standard rooms available. We have stayed there many times, we will not stay there again.
2023년 10월에 3박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 10월 12일
Hi Clare,We apologize for the inconveniences you experienced during your recent stay with us. We take cleanliness seriously, and your feedback about the condition of the property is concerning. Our team typically strives to ensure the availability of breakfast items and address maintenance issues promptly. We understand the frustration you faced with the television, and we're sorry it took longer than expected to replace it. We appreciate your loyalty as a returning guest, and we hope to have the opportunity to provide a more satisfying experience on your next visit.

8/10 - 좋아요

Annette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was good. It would’ve been perfect. If the TV would’ve worked it kept on saying no Internet detected so we had to watch TV on our phones.
2023년 8월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 8월 15일
Hi Annette! Despite the issue with the TV, we're glad that you enjoyed the value and the amenities of our hotel! Thank you for sharing your perspective of our hotel’s accommodations and services! It means a lot to us that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon!

8/10 - 좋아요

Kris

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were clean and cool
2023년 8월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 8월 12일
Hi Kris! It's good to hear from you and we greatly appreciate that you've taken the time to share your review! It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 - 괜찮아요

Teresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Needs a good face lift. Old property. Lots of exposed wires in our room. TV would not work they brought in very small screen. Not enough tables n shade in pool area.
2023년 8월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 8월 8일
Hi Teresa! We're sorry to hear that your stay with us did not meet your expectations. We take all guest feedback seriously, and we apologize for any inconvenience you experienced during your visit. We strive to provide a comfortable and enjoyable experience for all our guests, and maintenance is our top priority. We assure you that we do care about the upkeep of our property and we have a dedicated team that works hard to ensure that all fixtures and amenities are in good working condition. We're also sorry to hear about the exposed wires in your rooms. Your feedback is invaluable to us, and we are actively working on updating our facilities to improve the guest experience.

4/10 - 별로예요

Joseph

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is below average in cleanliness and has poor customer service.
2023년 7월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 7월 28일
Hi Joseph! It is good to hear from you, though we are so sorry to hear that your most recent stay with us did not meet your expectations of quality cleanliness and customer service. Thank you for sharing your experience, so that we can benefit from your perspective of our hospitality and services. Your comments help us to see where we need to improve and we appreciate that you have taken the time to review our hotel.

10/10 - 훌륭해요

Marianne

2023년 7월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 8월 15일
Hi Marianne! We are very happy to discover that you had such a pleasant experience with us! It is always our ambition to give you a one-of-a-kind memorable experience. We hope you're looking forward to your next stay as much as we are!

8/10 - 좋아요

Ted

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really welcome and helpful employees!
2023년 7월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 7월 19일
Hello Ted! It is great to hear from you and we’re so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We want you to feel like family and if our staff is making you feel this welcomed and at home, then we know we're doing our job! We are glad that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon.

8/10 - 좋아요

Roger

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 5박 숙박함
답변 제공: Manager 님, 2023년 7월 16일
Hello Roger,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 - 훌륭해요

Mark Jason

2023년 6월에 5박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 7월 21일
Hi Mark Jason! We greatly appreciate that you've taken the time to share your rating of our hotel. Your satisfaction and enjoyment are very important to us, and we hope to see you again when your travels bring you back to the area!

8/10 - 좋아요

Vernon

2023년 6월에 3박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 7월 9일
Hi Vernon! We’re so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We aim to impress with our breakfast, hospitality, and comfortable accommodations. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

10/10 - 훌륭해요

Lillian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 6월 5일
Dear Lillian, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

8/10 - 좋아요

Laura

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 24일
Hello Laura,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 - 좋아요

Derrick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Breakfast could be better. The room was OK but did not get cool. Made a lot of noise the first night.
2023년 5월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2023년 5월 31일
Dear Derrick, It is lovely to hear from you, and we value the time you took to share your impressions of your stay at our hotel.We want to provide every guest with a warm and welcoming experience, and we are delighted that you enjoyed most of your stay. Thank you for your feedback on the breakfast, and we apologize that the AC was not cool enough. We will have maintenance check on this issue. Given that we are always looking for ways to improve the hotel experience for our guests, this will help us to recognize our strengths and address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!

10/10 - 훌륭해요

Lydia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk was excellent and super helpful
2023년 5월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 5월 29일
Dear Lydia, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. It's great to know that you appreciated the friendly service of our staff. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 - 훌륭해요

Lillian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
Convenience, clean, friendly staff, easy check-in and out, spacious and comfy!!
2023년 5월에 1박 숙박함
답변 제공: g 님, 2023년 5월 23일
Dear Lillian, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted that you had an enjoyable stay. We are very happy to know that you like the service of our staff, the guestroom, and that check-in was a breeze! We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스
2023년 5월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 5월 15일
Dear Jason, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

8/10 - 좋아요

David

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Carpet felt very dirty. Musty smell.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 14일
Hello David,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

8/10 - 좋아요

Roy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 14일
Hello Roy,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 - 훌륭해요

Edward

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very nice
2023년 5월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2023년 5월 10일
Dear Edward, It is nice to hear from you, and we appreciate you taking the time to share your experience at our hotel!We feel honored that you appreciated the friendly service provided by our staff. We strive to provide each client with a very pleasant and enjoyable experience, and we are happy to learn that we have achieved this goal. Thank you for sharing your thoughts, and we hope to see you again soon!

2/10 - 너무 별로예요

Melissa

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Across the way is cheaper and nicer-La Quinta
Check in Clerk had horrible customer service and argued back every question asked. Rude and unprofessional. Rooms yes both rooms had exposed wires in close range for a child to mess with and get themselves hurt. Hallway AC did not work, musty, and poor selection for breakfast.
2023년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 4월 19일
Dear Melissa, Thank you for taking the time to share your feedback. I regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We apologize for the issues you encountered during your stay, especially the rude behavior of our staff, the exposed wires in your rooms, and the breakfast being not to your liking. Please know that your voice is of tremendous importance to us and we are confronting the issues that you mentioned to ensure that no guest has this experience in the future. We are investigating and addressing these matters with the appropriate department. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. I do hope you'll return and let us show you a far better experience.

6/10 - 괜찮아요

Andre

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
It was easily accessible
2023년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 4월 10일
Dear Andre, Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel.I do hope you'll return and let us show you a far better experience.

10/10 - 훌륭해요

Tonya

2023년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 4월 5일
Dear Tonya, It's good to hear from you and thank you so much for sharing your review about your great stay at our hotel! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are glad that we have been an important part of your travel convenience. We look forward to seeing you again!

8/10 - 좋아요

gilberto

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Business trip
This was my fourth stay here and I will return. I stayed in room 100 and it was roomy! Mateo checked me in and he was friendly. Unfortunately they only had left one big towel in the room and I had to ask for another. Mateo quickly brought it to the room! The breakfast was good! Make sure to take a towel to the gym because they didn't have any work out towels in there? Other than that, great stay!
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 2일
Hello gilberto,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our towels and comments about our breakfast. Your voice is very valuable to us and we hope you will return on your next travels.