4/10 - 별로예요
kenneth 님, van alstyne
단체 여행
2024년 3월 25일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was being renovated but the 3rd floor where my room was smelled like a wet cat. I complained upon arrival but was told it was sold out. Strange when there was less than 20 cars in the parking lot. It was very difficult to communicate with staff due to limited English on their part. When I got to the room there was no toilet paper at all called down and they said I could come get some. After waiting at lobby for 10 min one of the two ladies working reluctantly gave me a roll of toilet paper. Later I realized the remote would not work either so I called the desk they said they would come fix it. After 45 min I called again they said they forgot and finally came up with batteries but did not know how to put them in. I figured it out and got TV running. Worst experience ever with a holiday inn express facility
kenneth
2024년 3월에 3박 숙박함