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스털링 다르질링 여행 후기

4 out of 5
스털링 다르질링
Ghoom Monastery Road, Ghoom, Darjeeling, West Bengal

이용 후기

6.6
평점 10 - 훌륭해요. 32개 이용 후기 중 7개" "
평점 8 - 좋아요. 32개 이용 후기 중 9개" "
평점 6 - 괜찮아요. 32개 이용 후기 중 7개" "
평점 4 - 별로예요. 32개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 32개 이용 후기 중 6개" "

6.6/10

청결 상태

7.2/10

직원 및 서비스

5.6/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 4박 숙박함
답변 제공: Sterling Darjeeling 님, 2023년 12월 8일
Dear GuestWe're absolutely thrilled that you had such a fantastic experience with us. It's our goal to ensure your complete satisfaction, and we're delighted to have achieved that. Thank you for your support and for choosing us. We can't wait to welcome you back for another wonderful experience!Warm regards,The Sterling Holidays Team

10/10 - 훌륭해요

James 님, Somerville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Sterling Darjeeling 님, 2023년 6월 25일
Hi James,Thank you for the 5 star rating. This motivates us to continue to work hard. We would greatly appreciate it if you can recommend us to your friends & relatives. Please do visit www.SterlingHolidays.com to check out our other interesting resorts.

4/10 - 별로예요

Darayus

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
답변 제공: Sterling Darjeeling 님, 2023년 9월 19일
We are concerned to know that your experience at Sterling was not a pleasant one. We have shared your rating with our management team.Sincerely,The Sterling Holidays Team

6/10 - 괜찮아요

Mano 님, Norwalk

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Really bad approach road coupled with a taxi mafia of very high fare. Bring your own car or avoid.
2022년 10월에 2박 숙박함

2/10 - 너무 별로예요

Freq_traveller

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its an extremely old and cheap property. No way worth the price they charge. Rooms are filthy and dirty with a pungent smell. The breakfast and lunch buffet is horrible. The room ceiling is only about 7 ft which makes one feel claustrophobic. Overall an extremely disappointing experience. I would not even give one star to this property. Would not recommend this to anyone. We wanted to get out from it asap.
2019년 7월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a comfortable hotel with good ambience and helpful staff. The food was good
2018년 12월에 2박 숙박함

10/10 - 훌륭해요

Ashish 님, California, USA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2018년 12월에 4박 숙박함

8/10 - 좋아요

Monty

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place (beware of road leading to this place)
Great place to stay. The road leading to the resort is a single lane (taking u-turn is impossible and if 2 vehicles came on opposite sides it was v hard). The place itself is amazing with beautiful views including Mt. Kanchanjunga. Manager stopped by to check if everything is all right.
2018년 12월에 1박 숙박함

10/10 - 훌륭해요

Harpreet 님, Delhi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location.... we stayed in privillage suite with mountain view. And it was worth every penny.... would definately recommend it.
2018년 11월에 4박 숙박함

10/10 - 훌륭해요

Vikas 님, Bihar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel at exotic location,overall it was really awesome,thanks Expedia for making my trip wonderful
2018년 5월에 3박 숙박함

8/10 - 좋아요

Neeraj

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The Sterling, Darjeeling!!!
The experience, overall, of staying at the Sterling Darjeeling was very good. The resort has received a significant face-lift and is a much better place to stay at now. The Fitness Center and the wifi could offer an area of improvement though. In hindsight, it seems like our booking at Hotels.com mentioned the room being with Mountain View whereas actually it was not. We did not bring it up though.
2018년 1월에 1박 숙박함

10/10 - 훌륭해요

Jishnu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent overall.
2017년 12월에 2박 숙박함

8/10 - 좋아요

suman

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent service Good food Can take taxi to anywhere Bad part is you cannot walk out of the hotel at all You must always have a taxi to go wherever even into town. There is no place to even take morning walk. No garden No heating in rooms-very cold in room

6/10 - 괜찮아요

rita 님, california

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Cheap
Facility was too cold in march. Even lobby where we had to sit to be to on internet was cold and uncomfortable. No internet option in rooms. I would be happy to pay for it. No TV channels work in the rooms. There was nothing to do in the rooms in cold weather with no internet and TV. Food can be improved. Need different menu every night and need some Punjabi dishes.We were forced to eat in the hotel every night due to limited access to outside,cold weather and limited restaurants in the city. Good food in dining hall,improved drinks in bar,TV / internet in rooms, warm lobby could have made our stay enjoyable.

8/10 - 좋아요

Abi 님, sg

좋아요: 직원 및 서비스, 객실의 편안함
Nice hotel on high altitude
Overall a pleasent experience. Could make it better by providing better toiletries. Able to see mountain k2 from hotel clearly and surrounded by beatiful scenarios.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
the rooms are dirty musty and terrible!

6/10 - 괜찮아요

madhukar 님, Delhi

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Away from city. Approach is very narrow and bad.
Food is good. Cleaniness is bad. Housekeeping is bad.

8/10 - 좋아요

Imran

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful Hotel in Solitary
Hotel was not in Darjeeling centre but about 9 Km before that in a place called Ghoom. However the property was well maintained and had a contemporary look. Our stay at the hotel was nice, check in checkout and stay was all smooth.Food cooked at the hotel was nice as well. Only negative was that the hotel did not provide any room warmer in the standard room as i stayed there early November when its quite cold in Darjeeling.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not value for money
It's not worth the price if u r not a member..the food quality is horrible both in room service and buffet..the location of the hotel is worse too...its inside a small lane where there's traffic jam all the time.overall terrible.

6/10 - 괜찮아요

ratan kumar

답변 제공: Sterling Darjeeling 님, 2024년 3월 1일
Dear GuestWe appreciate your review, and we acknowledge your rating of 6 stars. Your feedback helps us strive for excellence, and we'll work on making your next experience even better.Warm regards,The Sterling Holidays Team

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very poor experience.
The towels and bedsheets were dirty. The room was freezing and the heater didn't work properly. The geezer didn't work so we had no hot water. The front desk had limited staff who worked there. There was a language barrier with some of the staff as some of them didn't speak English. The food was very oily and not tasty. However, the view was spectacular. Great view but Everything else was terrible.

4/10 - 별로예요

Sudar 님, Kolkata

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor condition of hotel
The only good thing about the stay was the excellent hotel staff. They were so polite and ready to help. They just did not have the tools to do that. The inside of the rooms was really in bad shape ... needs a big makeover. The kitchenette cupboards are falling apart, the bathroom stinks all the time, the tiles are broken, the towels are treadbare and stinking, the carpet is stained all over, the beds are just ok. Its more like bare minimum hotel than a resort. The breakfast buffet was though quite good. But all over the carpets, towels, tablecloths, tiles, kitchen, walls , roofs etc need a big big maintenance.

8/10 - 좋아요

Santanu 님, Kolkata, West Bengal, India

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Overall Enjoyable Stay
Overall we had a nice stay. The staff were helpful and courteous and the rooms were clean and comfortable. Look out for the duplex cottages. There are two sore points though: 1. The food prices are exorbitant. Since the property is detached and you do not have dining options nearby you are left with no option other than paying a hefty price for some average dishes. 2. The photo of the room posted on Expedia while making the booking was not representative of the actual room.

2/10 - 너무 별로예요

mfsalok

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible experience. DIRTY ROOMS. D
Too far from Darjeeling town. Little in house activities to be categorised as resort.

6/10 - 괜찮아요

Spiko

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Good value
I spent 3 nights in the hotel in mid of March. The hotel quality is far from great but I think it is a good value for the money spent considering other hotels in the area. What was really bothering me was the insufficient heating in the room and the shower that was barely trickling. I came there after 4 days trekking in rather cold conditions and was really looking forward to a warm shower which i had to wait for almost 2 hours:-) Overall no other complains, enjoyed a lot free breakfast and the Ghoom monastery in the vicinity.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
답변 제공: Sterling Darjeeling 님, 2024년 3월 1일
Dear GuestWe appreciate your review, and we acknowledge your rating of 6 stars. Your feedback helps us strive for excellence, and we'll work on making your next experience even better.Warm regards,The Sterling Holidays Team

8/10 - 좋아요

vijay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Sterling Darjeeling 님, 2024년 3월 1일
DearGuestThank you for your generous 8-star rating! We're delighted to hear that you had a satisfying experience with us. If you have any specific feedback or suggestions to make your next experience even better, please feel free to share. Your satisfaction is our top priority!Warm regards,The Sterling Holidays Team

4/10 - 별로예요

r.c.yadav

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
i would not like to go to this hotel again

10/10 - 훌륭해요

Family 님, Mumbai, India

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant stay
Nice location, good view of the Kanchandejunga as you step out of the hotel. Very nice staff. Expensive but good food. Very close to Ghoom railway station.

6/10 - 괜찮아요

Maria & Paul 님, New Zealand

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good room and value
Nice room - better than expected, very hot water! Good large comfy bed. Very noisy hotel in the mornings. Foyer and restaurant were very cold, we sat in winter woolies and it reminded us of a back-packers ski resort without the fire place! Food was somewhat unique for breakfast buffet and dirty table cloths, but they made a great omlette to order. Staff very helpful and friendly. Overall good value for money though location a little out of the way for Darjeeling to walk.

8/10 - 좋아요

Utpal 님, Kolkata, India

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Sterling
Nice hotel
답변 제공: Sterling Darjeeling 님, 2024년 3월 1일
DearUtpalThank you for your generous 8-star rating! We're delighted to hear that you had a satisfying experience with us. If you have any specific feedback or suggestions to make your next experience even better, please feel free to share. Your satisfaction is our top priority!Warm regards,The Sterling Holidays Team

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Sterling Darjeeling 님, 2024년 3월 1일
Dear GuestWe apologize for falling short of your expectations and for any inconvenience you experienced. Your feedback is essential, and we take it seriously. We would appreciate the opportunity to learn more about your concerns. Please contact our customer support team to discuss your specific issues in detail. We're committed to making improvements based on your valuable input.Warm regards,The Sterling Holidays Team