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웨스트 레이크 힐뷰 인터내셔널 호텔 여행 후기

4.5 out of 5
웨스트 레이크 힐뷰 인터내셔널 호텔
37 Lianghuafeng Road, Yuhuang Mountain, Hangzhou, Zhejiang

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 39개 이용 후기 중 12개" "
평점 8 - 좋아요. 39개 이용 후기 중 15개" "
평점 6 - 괜찮아요. 39개 이용 후기 중 5개" "
평점 4 - 별로예요. 39개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 39개 이용 후기 중 4개" "

8.0/10

청결 상태

7.2/10

직원 및 서비스

7.6/10

숙박 시설 상태 및 시설

이용 후기

6/10 - 괜찮아요

Ayman 님, Egypt

별로예요: 청결 상태, 직원 및 서비스
Location is good. but hotel is not as expected
Not as expected in a touristic area.. staff does not speak English at late night and lights are so dimmed.

10/10 - 훌륭해요

Christina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Ali Rizvi 님, Boston, MA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
IT is a nice hotel with excellent rooms.

2/10 - 너무 별로예요

MZUS

별로예요: 직원 및 서비스
Disaster - don't go there
I arrived the hotel late evening, although I had a booked confirmation they didn't not have me on files, I had to beg and plead to get a room. The staff doesn't know one word in English, and was not able to help. I went in the morning to the gym (in another building), all the building was power off and I had to search in the dark. When I got back to the room, there was not boy water ! No hot water !!!!!!!! Restaurant served terrible food Don't go there, sleep in a car if you have to, it would be much better

8/10 - 좋아요

T.M 님, 中国

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
クラシックナ部屋
今回初めての宿泊（出張）ですが、全体的なホテルの施設は問題無し。但し、リゾート的なホテルなので場所が市内より離れており、車がないと移動が困難。周辺は特にコンビニ等も無し。休暇であれば、利用は問題ないかと。

8/10 - 좋아요

Nacho 님, Shanghai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rodeado de vegetacion. Muy tranquilo.
Nada mas llegar valoras el silencio y la exhuberante vegetacion que te rodea. Estas a 20 minutos andando del westlake y la ciudad. Viviendo en el ajetreado Shanghai, este lugar es un escape ideal para nosotros. Volveremos.

8/10 - 좋아요

Did 님, France

좋아요: 청결 상태, 직원 및 서비스
Une bonne alternative pour etre un peu a l'ecart
En negatif, la clim, pas assez forte et un peu eloignee du centre. En positif, le bon rapport qualite prix.

8/10 - 좋아요

光子 님, 上海浦东

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
酒店环境，设施都可以。
酒店白色地毯大脏，其他方面都很好。

8/10 - 좋아요

G. Henegar 님, Wisconsin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful Hangzhou
Very comfy hotel but difficult to get back via taxi along the lake. Many taxis but no one stops to pick up. Maybe the hotel should invest in a shuttle van for "on call" pick up. Buffet breakfast was a little lacking for western type serving.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
最低なホテル
最低のホテルです。 今後は使用しないことをお勧めします。 従業員のミスを、お客様に負担させます。 そして、最後には無料にすることで、謝罪の言葉もありません 本当に、このホテルには星がついているのかも不安に思います 最後に本当に不愉快な思いをさせて頂きます そして、予定の仕事にも遅れる事になりました。 本当に最低なホテルです。 最後に少しでも、謝って頂ければ気分も晴れたと思います。 しかし、無料にしますの言葉だけでした。 さわってもいないものや、見たことがないものが部屋になっかただけで、罰金言葉やカバンまで開けられ確認をしました。 本当に、ホテルを名誉棄損で訴えたいぐらです。 中国のホテルの為、出来ないと思いますが、日本人として考えられない対応のホテルです 泊まらない事をお勧めします。

2/10 - 너무 별로예요

LD 님, Shanghai, China

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very disappointing
The location is not near the West Lake as it looked on the map. The staff did not speak any English, which we expected in an "International" hotel and had a difficult time understanding our confirmation and pre-pay situation. It was further from the train station and we had a difficult time getting a cab. The restaurant is not "western and chinese" in my opinion and wasn't even open at 8pm when we arrived. Since there are no decent places to eat near, we went to be hungry. The room was old and very loud. Hotel was not near full but you could hear doors slamming all around and the dogs in the adjacent housing area barked all night. Do not recommend for non-chinese.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Fu-Jen 님, 杭卅

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
白堤，蘇堤
全体はよいのですが、checkoutのときに金額を請求されました。交渉した結果は内部の連絡悪いせいでした。予約確認を持ち忘れないよう!!!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not recommanded
There is no hot water in the room. Room is dirty, bathroom is too old and no maintenance. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room.

10/10 - 훌륭해요

Jeff 님, Minneapolis, MN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
West Lake Hillview Hotel stay - second time
The breakfast here is quite good with a variety of Chinese and Western choices at the buffet. The service is prompt and friendly. Spacious rooms with varying views in a fairly quiet area. The exercise area is located in a building next to the main building and is reasonably equipped. The setting is very lush, near two tunnels and within comfortable walking distance from the south portion of West Lake, the Hangzhou Zoo, Silk Museum, Jade Emperor Hill, and the Leifeng Pagoda. During the rush hour it was difficult to get a taxi especially when I stayed there on Children’s Day. Also the taxi drivers seemed to need a little extra instruction on the location of the hotel. However, it is a great base to take walking or bicycling tours of a very scenic area. As is often the case the hotel name in Chinese is not the same as the English translation so having the name in Chinese characters, as usual, is helpful for taking a taxi.

8/10 - 좋아요

Алексей

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Отель выглядит респектабельно
Для небольшого города очень приличный отель. Находится от вокзала около 40 км (60 юаней на такси). В 5 минутах езды до озера Сиху и в 10 до храма будды. В целом отель заработал бы 5, если бы не ресторан внизу, очень своебразная и дорогая еда и пиво (26 ианей - 0,33). Оценка 4.

10/10 - 훌륭해요

Stephen Mesker

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel!
I've stayed in many hotels around China and this was by far the best hotel I've stayed in... Usually we stay in cheaper hotels, but we've also stayed in a few more expensive ones. All in all, Hillview was awesome and made the rest of my family's stay in China a disappointment because the hotels in the other cities were nothing compared to this one.

8/10 - 좋아요

Bally 님, 香港

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
杭州的藍天清水湾國際大酒店
酒店服務員有禮細心，房間清潔舒適，浴室設計美觀實用，整體不錯。中餐廳食物水準高，價格合理，唯一早餐應加强一點，加收費用無妨。但總括來説，是物超所值 ，好值得推薦給其他人。

10/10 - 훌륭해요

ALSALMAN

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
MORE THAN EXPECTED
it was really beautiful staying on this hotel , the only thing is the breakfast was almost prepared for Chinese " Chinese food" , others was really great. for sure when i come back i will stay in it again .

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
杭州藍天清水灣-安靜又漂亮
The hotel its equipped with adequate services, its not the closest to the town but convenient to the public transportation.

4/10 - 별로예요

SOCO... 님, FRANCE

Restaurant Service
there was a big problem with the restaurant and services... servers don't speak english, and don't understand us when we asked for the menu; they brang us the BILL!!! When we asked for a tiramisu, they brang us a BROWNIE and in their opinion, it was absolutely normal... Then, it was difficult to have a correct diner!!!

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointed
We reserved 2 rooms at this hotel. One was in great condition and beautifully appointed. The second one was quite disappointting. The room was much smaller without a separate bathroom as the shower and toilet were in cubicles. Even worse the floor around the shower an toilet was rotted away and this hotel is only a couple of years old! We tried to get another room but we were unable to get it changed. To make matters worse the location was such that most taxis refused to take us to the hotel because of the out of the way location.

10/10 - 훌륭해요

Hajime 님, 日本　神戸市

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
リゾート気分でゆっくり過ごせました。
アクセスはちょっと不便かもしれませんが、周りに緑が多く、リゾートホテルのような気分で過ごせます。 宿泊したのは５階の最上階でしたので天窓があり、開放的あな気持ちになれました。部屋にはシャワー設備のみでバスタブがありませんでしたので、バスタブが必要な方は、よく確認して予約したほうが良いですね。 ホテルのスタッフは、親切で英語もわかりやすく、きっちりと対応してくれました。

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
West Lake Hillview - beautiful decor
We were upgraded to a really beautiful room, it was in the second building and I would highly recommend staying there. The hotel staff did not speak much English and it was hard communicating with them, this was the hotel's greatest downfall.The hotel has a good restaurant which is quite lucky as its at least a 20 min walk to the lake front where other options are available. Bicycles are available for rent; however, the deposit they require is astronomical.

8/10 - 좋아요

Thomas 님, Strasbourg, France

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Très agréable
La chambre est très spacieuse. Le personnel parle l'anglais dans l'ensemble et ceux qui ont plus de mal font de très gros efforts. on peut y commander le train pour repartir. L'hotel nous appel un taxi également. Vraiment top

6/10 - 괜찮아요

MANSOUR 님, DUBAI

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
my opinion frankly
First, thank you for following up and hear the opinions and feelings of your customers, this indicates that the paper on your dealings with us. Second my opinion the hotel is good, quiet, clean, and all the staff and workers in the hotel are working with all they can to the convenience of guests, but I was having some disadvantages such as, far from the city, does not have the swimming pool and it's disturbing was the presence of mosquitoes. This is my opinion frankly. Thank you again

10/10 - 훌륭해요

Alex 님, Nancy, France

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
hotel pres des lacs
super sympa, sauf le petit dej

10/10 - 훌륭해요

Joy 님, Toronto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent service, good rooms, great location
In short excellent. Stayed for 3 nights. Good location, got my train tickets booked right at the hotel, when I needed a taxi to go anywhere, it was arranged for me by reception at short notice. Enjoyed it here!

10/10 - 훌륭해요

Jeff 님, Minneapolis, MN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Surprisingly low priced
This hotel is located within comfortable walking distance of XiHu (West Lake). I could jog to the Leifeng Pagoda in about 12 minutes and the National Silk Museum is a two minute walk and the approach to Jade Emperor Hill is about a five minute walk. The room was spacious and well equipped. The area around the hotel is hilly with deep, green scenery. The air conditioning seemed OK though it probably did not do much to remove the humidity in the room. Also, although the hotel's book talks about their fitness area it seemed that they only had a massage area. Overall I enjoyed this hotel and remain suprised at how low cost it is given the location and the room.

6/10 - 괜찮아요

TM 님, Shanghai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
West Lake Hillview - inconvenient location
Although the facilties were very nice, and the staff accommodating, it was impossible to get a taxi to take us to the hotel (unless you were willing to pay 100 yuan, when taxis should be using the meter for no more than 20 yuan). During the day, the road outside the hotel became one way down the hillside, and it was then extremely difficult to get a taxi from the hotel. We did a lot of walking...

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
wlhwi -hotel
+lähellä west laken aluetta. -henkilökunta ei hotellin nimestä huolimatta puhu lainkaan englantia. -aamiainen monipuolinen mutta suomalaiseen makuun ei juuri löydy mitään. -huoneissa huono äänieristys -teet mitä tahansa, aina piti maksaa deposit-maksu.

8/10 - 좋아요

Busy Travellers

좋아요: 청결 상태, 객실의 편안함
Need to know language
Hotel staff took 20 minutes to find and confirm the booking, They did not had no knowledge of the reservation, Do not speak English, Besides showing them the reservation confirmation there was nothing we could do, Checking was very frustrating/After that it was beauiful.

10/10 - 훌륭해요

Philip

좋아요: 청결 상태
Well appointed rooms and very
Well appointed rooms and very clean. Service on reception could be improved as they had no record of my reservation. dissapointed that Spa facility is for men only. Reasonably priced, quiet location and would consider returning.

10/10 - 훌륭해요

Anonymous

좋아요: 청결 상태, 직원 및 서비스
Nice and spacious room with comfortable
Nice and spacious room with comfortable bed. The hotel is a bit far from the Lake, Hangzhou's main attraction but the concierge is very helpful and able to get us taxi. If you know how to take bus K12, you need only a 10-min walk back to the hotel. Bus fare is only RMB2.0.

8/10 - 좋아요

Rinus

좋아요: 청결 상태, 직원 및 서비스
"International"is a bit much.
"International"is a bit much. This hotel focus mainly on chinese guests which you notice because their spoken english is so so. This did not caused me any ploblems!

4/10 - 별로예요

Anonymous

좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
THE GOOD, THE BAD, AND THE UGLY
THE BAD: We booked the room understanding that we were getting twin beds. We were told there were no twin beds available and we would have to accept one king bed. After several discussions and no way of finding an alternate hotel my 32 year old daughter and I agreed to share a bed. Then we were told that the credit card that [...] accepted to book the room was not accepted and had to be deleted and another used. Asked for toilet paper since there was only a small amount in room. Didn't receive any until the next morning when I physically brought a maid in to show that we were using their kleenex.THE GOOD: Came back to the room after touring to find a bowl of apples and bananas. Lots of amenities. Good mattress. Friendly concierge. THE UGLY: My experience with this booking.

6/10 - 괜찮아요

Anonymous

별로예요: 청결 상태, 직원 및 서비스
我住的是貴賓樓的行政套房，房間設備好，衛浴設備很不錯。早餐很
我住的是貴賓樓的行政套房，房間設備好，衛浴設備很不錯。早餐很糟糕，咖啡是我喝過最糟的，盤子不但又濕又油，有時還可以見到沒洗乾淨的殘垢。雖然十點才結束供餐，九點二十分去用餐的時候已經不再補充食物與飲料，連餐具也不補了，還要我一樣一樣的去要。資訊處理的效率與專業度很差，預訂部的系統與接待處的內部聯繫糟，我透過Hotel Club預訂時已經有付訂金，入住時也出示預訂紀錄與發票，但是他們堅持系統沒有顯示相關紀錄，而要我付全額。在入住兩天半的時間請他們查清楚，但是到我退房時，接待處還是堅持要我付全額，最後他們與預訂部的人花了30分鐘才搞懂，更妙的是我看到他們的內部文件上可是寫得清清楚楚，只是他們英文沒有好到讓他們讀懂。雖然住宿的價格很便宜，但是我不會再入住這家旅館，因為他們的服務與資訊處理的專業度無法滿足國際觀光客。