냉장고, 전자레인지, 커피/티 메이커
예약 가능 여부 확인

스톤 빌라 인 여행 후기

3 out of 5
스톤 빌라 인
2175 S El Camino Real, San Mateo, CA

이용 후기

6.6
평점 10 - 훌륭해요. 1001개 이용 후기 중 228개" "
평점 8 - 좋아요. 1001개 이용 후기 중 252개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 212개" "
평점 4 - 별로예요. 1001개 이용 후기 중 174개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 135개" "

7.0/10

청결 상태

6.8/10

직원 및 서비스

7.6/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

6/10 - 괜찮아요

Yoonsang

2019년 1월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2019년 1월 16일
Dear Yoonsang, Thank you for rating your stay with us - we are pleased that you had a good stay. We hope to have the opportunity to welcome you back before long. Best regards, Guest Experience Team @ Stone Villa Inn

8/10 - 좋아요

Yoonsang

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
2018년 9월에 2박 숙박함
답변 제공: Guest Experience Manager 님, 2018년 9월 16일
Dear Yoonsang, It sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon. Best regards, Guest Experience Team @ Stone Villa Inn

8/10 - 좋아요

Yuan

2018년 8월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2018년 8월 21일
Dear Yuan, Thank you for taking the time to review our property following your recent stay. We were delighted that you enjoyed your time here so much. Please come back and stay with us again soon - we'll be waiting! Best regards, Guest Experience Team @ Stone Villa Inn

4/10 - 별로예요

Jeong Goo 님, 부산

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
싼게 비지떡..
시설이 오래되어 낡았고. 근처에 비행장이 있고 기차가 지나가서 많이 시끄러웠음.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Thomas

좋아요: 청결 상태
별로예요: 직원 및 서비스
Typical Motel with some design
It is a typical motel, no services. The neighborhood is mot exceptional. The place looks slightly better than a regular motel, has some outside design towards the main street.
2022년 3월에 1박 숙박함

4/10 - 별로예요

Sophia

Bathroom smell so musty that I must keep it closed at all time. I’d spend as little time as possible in there. Perhaps main floor rooms are used more Often may not smell like the 2nd floor bathroom. They renovated the motel to be an inn, it’s decent but the carpet was kind of dirty when I walked in. Very strong ordor of odor spray that was def a turn off. 2 Chinese, Vietnamese and pizza across the street was def plus. However I won’t stay there again cause I prefer a nicer name brand hotel. Thus hotel tonight App had this inn on their site, so I went for it. Def not for me
2022년 3월에 1박 숙박함

8/10 - 좋아요

Ricardo

2022년 3월에 1박 숙박함
답변 제공: Guest Services 님, 2022년 3월 12일
We are glad you enjoyed your stay with us.

2/10 - 너무 별로예요

Bianca 님, Fresno

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was filthy! Mold was ALL over the bathroom and there was what appeared to be blood splattered on the wall in the bathroom. I will be reporting them to the health department. The manager Raul was completely rude and unprofessional!
2022년 3월에 2박 숙박함
답변 제공: Guest Services 님, 2022년 3월 12일
We apologize for the inconvenience caused to you. We are investigating the matter and corrective measures will be initiated promptly.

10/10 - 훌륭해요

Mark 님, Monterey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you are looking for a very good bargain hotel stay, this property is one of the best. The manager is exceptional, the rooms are decent, and the location convenient.
2022년 2월에 2박 숙박함
답변 제공: Stone Villa Inn Team 님, 2022년 3월 1일
Thank you for your feedback and words of appreciation. We look forward to having you stay with us again. Warm regards from our General Manager, Rahul.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2022년 2월에 1박 숙박함
답변 제공: Stone Villa Inn Team 님, 2022년 3월 1일
Thank you for your feedback. We look forward to having you stay with us again.

10/10 - 훌륭해요

Daniel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 2박 숙박함
답변 제공: Guest Services 님, 2022년 2월 24일
Thank you for your positive feedback.

10/10 - 훌륭해요

Mark 님, Monterey

2022년 2월에 1박 숙박함

10/10 - 훌륭해요

priscilla

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you need to run errands and visit friends and family nearby, this is a very good hotel to stay for a few days.
2022년 1월에 1박 숙박함
답변 제공: Indrani, Front Desk Team 님, 2022년 2월 8일
Thank you for your words of appreciation. We look forward to having you stay with us again.

10/10 - 훌륭해요

Angelina

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 2박 숙박함
답변 제공: Stone Villa Inn Team 님, 2022년 1월 26일
Thank you for your positive feedback. We look forward to seeing you again soon.

10/10 - 훌륭해요

Frayner Gomez

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo excelente
2022년 1월에 1박 숙박함
답변 제공: Guest Services 님, 2022년 1월 17일
Thank you for your positive feedback. We look forward to seeing you again soon.

8/10 - 좋아요

Claudia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location. The hotel is close to the freeway, dining and shopping. My room was fully renovated. The only downside is i could hear the family upstairs LOUD & clear. I only slept about 2.5 hours which was horrible, i had my nursing state license exam the next day. Other than that, everything was great. They will ask for a $100 deposit fee that isnt mentioned on expedia. I traveled on my own, i felt safe enough to proceed to stay the night there.
2022년 1월에 1박 숙박함
답변 제공: Guest Services 님, 2022년 1월 16일
Dear Claudia; Our sincere apologies for the negative experience with the sounds, we appreciate your feedback - safe travels

4/10 - 별로예요

Margaret

2022년 1월에 1박 숙박함

8/10 - 좋아요

Jesus

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: Stone Villa Inn Team 님, 2022년 1월 8일
thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us and, we look forward to having you back with us again. Best regards, Guest Experience Team @ Stone Villa Inn

4/10 - 별로예요

Jasmine

2020년 6월에 5박 숙박함

8/10 - 좋아요

Michael

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
No coffee provided but comfortable beds
Comfortable bed. Room was comfortable. Shower head too low for folk that are 6ft5in. Probably would not have cost any extra to put them higher when they were building the place. Dirty freezer compartment of the mini fridge in the room. No coffee. Nothing. Not in the room. Not on the premises. Probably the thing that irked me the most. Actually his comment irked me more. "Go down a few blocks to the Starbucks". Very disappointed. A coffee machine in reception could work well with minimal risk to anyone. Otherwise coffee machines in the rooms.
Breakfast room
Breakfast room #2
2021년 12월에 1박 숙박함
답변 제공: Guest Services 님, 2021년 12월 15일
Thank you for your feedback. The safety of our guests and employees is our top priority. We were working on bringing some of the amenities back but we had to pause it due to the new variant.

8/10 - 좋아요

alicia

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the location. The hotel was near stores.
2021년 11월에 2박 숙박함
답변 제공: Indrani Sircar 님, 2021년 12월 6일
Thank you for your feedback. We appreciate hearing from you. We look forward to having you stay with us again. Indrani Front Desk

10/10 - 훌륭해요

MARTHA

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room is clean,comfortable and the owner was friendly.
2021년 11월에 2박 숙박함
답변 제공: Indrani Sircar 님, 2021년 12월 6일
Thank you for your words of appreciation. We look forward to having you stay with us again at Stone Villa. Indrani Front Desk

2/10 - 너무 별로예요

Stephen

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was absolutely horrible. I read the reviews before but thought I would still take the chance since it was the only hotel within walking distance from family. Rude front desk and staff, the rooms were disgusting, walls all covered in nasty grime and god knows what other colors, walls warped, water damage to the floor, and mold around the sink and mirror above it. I will say the bedding was nice… I think. Disappointing.
2021년 11월에 1박 숙박함
답변 제공: Indrani Sircar 님, 2021년 12월 6일
Dear Stephen, We are sorry that we did not meet your expectations. Your feedback has been noted, and we hope to do better should you stay with us again. Thank you, Indrani Front Desk

2/10 - 너무 별로예요

Nour

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 11월에 1박 숙박함

8/10 - 좋아요

YILING

2021년 11월에 1박 숙박함
답변 제공: Stone Villa Inn Team 님, 2021년 11월 18일
Thank you for taking the time to provide us with your feedback. We are glad you had a great stay with us and we look forward to welcoming you again soon.

8/10 - 좋아요

Vita

Staff is so helpful...
It was cozy n clean. There were ample towels n tissues. GreaT getaway for us !
2021년 11월에 6박 숙박함
답변 제공: Guest Services 님, 2021년 11월 12일
We are glad you enjoyed your stay with us.

10/10 - 훌륭해요

Angela

2021년 10월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst Hotel in Town
Worst hotel I've ever stayed at in my life. The guy at the front desk was extremely rude and unreasonable for many reasons. There was about 7-8 cars in the parking lot with probably 50 spaces available and told me that any guests would need to pay for parking. Avoid at all costs.
2021년 10월에 1박 숙박함
답변 제공: Guest Services 님, 2021년 10월 28일
Dear Guest, We apologize for the inconvenience but we allow a maximum of 2 cars per room at no charge due to limitations of parking spaces. If you share your reservation details we can investigate the matter further.

6/10 - 괜찮아요

Raul

별로예요: 청결 상태
You pay for what you get
Room condition was ok. Musty cigarette smell when we first walked in. Had to turn a/c unit to filter air. Bathroom not cleaned properly as hair was still on sink counter. Also no wash cloths were included. Some mold in shower area too. TV did not work until we figured out someone had disconnected the power cord which seemed intentional as it was located well behind the entertainment unit. Questioned cleanliness of room as food from previous guest was still in the refrigerator. Overall for the price and if you can overlook the issues described, decent place to stay if it's just for one or two nights.
2021년 10월에 2박 숙박함
답변 제공: Guest Services 님, 2021년 10월 25일
Thank you for your feedback. Let us assure you corrective measures are being taken based on your feedback.

10/10 - 훌륭해요

Patrick 님, Livermore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My car was in the shop so needed to stay close to my work since I live 42 miles away. For the price, this was a very nice stay. The rooms are decent and functional. Also very spacious. The on-site coffee house was closed. It was very quiet and in a safe area. Overall a very pleasant stay.
2021년 10월에 3박 숙박함
답변 제공: Guest Services 님, 2021년 10월 21일
We are glad you enjoyed your stay with us.

2/10 - 너무 별로예요

Eileen

2021년 10월에 1박 숙박함

6/10 - 괜찮아요

Raul

별로예요: 청결 상태
Hotels.com should verify the accuracy of the photo
Hotels.com needs to verify the accuracy of the pictures ... all the pics look amazing very clean and modern when you arrived at your room the photoshop magic is gone!! For the price I pay is ok, however, the pictures create a false expectation...
2021년 10월에 3박 숙박함
답변 제공: Guest Services 님, 2021년 10월 15일
Thank you for your feedback. Our pictures were updated based on our last renovation and should be accurate.

10/10 - 훌륭해요

Benjamin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfectly fine place to stay!
I've stayed here twice and both times the room was clean and comfortable, check-in was fast, wifi worked fine, and the rate was inexpensive. I do wish there was a coffeemaker in the room though. Other than that, no complaints.
2021년 9월에 2박 숙박함
답변 제공: Stone Villa Inn Team 님, 2021년 9월 27일
Thank you for your note of appreciation. We look forward to having you stay with us again.

10/10 - 훌륭해요

Tamara

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함
답변 제공: Stone Villa Inn Team 님, 2021년 9월 27일
We are delighted to know you found your stay at Stone Villa satisfying. We hope to have you as a guest again.

8/10 - 좋아요

Nichole

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 2박 숙박함
답변 제공: Guest Services 님, 2021년 9월 23일
Thank you for your feedback. We are glad you enjoyed your stay with us. Stay safe and visit us again soon.

6/10 - 괜찮아요

Maryssa

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bathroom trash wasn’t taken out and I think it was diapers in there, so it left a smell. Doors looked dirty inside too.
2021년 9월에 1박 숙박함
답변 제공: Stone Villa Inn Team 님, 2021년 9월 17일
Thank you for your feedback. We will be addressing your concerns.

4/10 - 별로예요

Mary

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함
답변 제공: Guest Services 님, 2021년 9월 19일
Thank you for your feedback. We are sorry that you had a less than satisfactory stay with us. Please let us know how we can do better.

6/10 - 괜찮아요

Samuel

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2021년 9월에 1박 숙박함

6/10 - 괜찮아요

Rachel

별로예요: 청결 상태
2021년 9월에 2박 숙박함
답변 제공: Guest Services 님, 2021년 9월 13일
We are glad you enjoyed your stay us . Please let us know how we can improve.

8/10 - 좋아요

Jessa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함
답변 제공: Stone Villa Inn Team 님, 2021년 9월 3일
Thank you for taking the time to provide us with your feedback. We are glad you had a great stay with us and we look forward to welcoming you again soon.

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 8월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, attractive, small, friendly feel, great price. The owner was always handy and always helpful.
2021년 8월에 2박 숙박함
답변 제공: Stone Villa Inn Team 님, 2021년 9월 8일
Thank you for taking the time to provide us with your feedback. We are glad you had a great stay with us and we look forward to welcoming you again soon.

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room itself was disgusting. ex.Toothpaste on the wall moldy mirrors, buckling walls, broken wall outlets etc etc etc. I have pictures. It didn't have enough towels for the two guest and no additional towels were furnished and no cleaning happened during the 3 day stay. Front desk person asked for IDs of all people staying and questioned me repeatedly asked about who was staying in the room. Questioning and threatening that no people were allowed to visit or I would be changed an additional $100. The pet fee was not listed so I had to pay that upon arrival.It was like staying with an intrusive neighbor (their staff) who seemed to be spying on me the whole visit.
2021년 8월에 3박 숙박함
답변 제공: Guest Services 님, 2021년 8월 16일
Thank you for taking the time to provide us with your feedback. Covid protocol for the hotel is to ensure that all guests in the room are registered to ensure proper contact tracing. Charging pet fees at check-in is standard practice across the hospitality industry.

8/10 - 좋아요

Jordan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 2박 숙박함
답변 제공: Guest Services 님, 2021년 8월 16일
We are glad you had a wonderful experience staying with us. We look forward to welcoming you again soon.

10/10 - 훌륭해요

Guadalupe

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 8월에 1박 숙박함

10/10 - 훌륭해요

Gerald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Parking was great, the room was very clean and nice overall very satisfied
2021년 7월에 1박 숙박함
답변 제공: Stone Villa Inn Team 님, 2021년 8월 10일
Thank you for taking the time to provide us with your feedback. We are glad you had a great stay with us and we look forward to welcoming you again soon.

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2021년 7월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Ok for one or 2 nights. Needs better cleaning. Bare down to the bone type of hotel. Needs to remove the breakfast pictures from its website. They don't have breakfast or coffee available for customers. Misleading with the pics on website.
2021년 7월에 1박 숙박함
답변 제공: Guest Services 님, 2021년 7월 24일
Thanks for taking the time to provide us with your feedback. We apologize for the inconvenience caused during your stay. Please be rest assured that corrective measures will be put into place urgently.