Dear Aleesha,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Wilmington - New Castle. We're sorry to hear about the inconvenience caused by the noise from the guests next door to you and the loud music that played until after 2am. You also mentioned that the heating unit made loud banging sounds every few minutes. Our team is dedicated to ensuring a comfortable stay for all guests and we sincerely apologize for any disturbance you experienced. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Nelson, I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES WILMINGTON - NEW CASTLE. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Oshane Red Roof Management RediResponse Specialist

Dear Joseph, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES WILMINGTON - NEW CASTLE. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

Dear Raymond,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES WILMINGTON - NEW CASTLE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor you described along with the lack of cleanliness you mentioned. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OshaneRed Roof ManagementRediResponse Specialist

Hi Masamichi,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating following your stay at the Red Roof Inn & Suites Wilmington - New Castle. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hi Todd,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Wilmington - New Castle. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management. Thank you for sharing your concerns.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hello Sheila,Thank you for choosing to stay with us here at our RED ROOF INN & SUITES WILMINGTON - NEW CASTLE. We're always happy to know that the customer service provided by our managerial staff, the cleanliness of the room and the open feel positively impacts our guests during their stay with us.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Benedict, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Wilmington - New Castle and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Thank you for taking a moment to leave a review, Brian. The staff and I at the RED ROOF INN & SUITES WILMINGTON - NEW CASTLE were disappointed to see your 1/5 score. You indicated that the issue regarding the deposit dampened your experience. As per our policy, a 100 refundable deposit is required for all reservations. Your satisfaction is important to Red Roof, so I am sorry for any inconvenience caused.Thank you again for your review and we wish you all the best in your future travels.Very truly yours,Sharma Red Roof Management RediResponse Specialist

Hello Forrest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES WILMINGTON - NEW CASTLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Blanca, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Wilmington - New Castle and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Austin,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Wilmington - New Castle. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 1/5 score. You indicated that you were unsatisfied with unclean room, no manager onsite the pest you reported and the other concern you highlighted. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRediResponse Specialist

Thank you for taking a moment to leave a review, Russell. The staff and I at the Red Roof Inn & Suites Wilmington - New Castle appreciate your 5/5 score following your stay. I am happy that our convenience pleased you. However, you stated that the noisy bed, the noise from the highway and the other listed issues hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

Thank you for taking a moment to leave a review, Diwani. The staff and I at the Red Roof Inn & Suites Wilmington - New Castle appreciate your 10/10 score following your stay. I am happy that your stay with us was okay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

Hi Elizabeth,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Wilmington - New Castle. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit.On your next stay at RedRoof should you return and have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Regards,RedRoof Management

Dear Noel,We at the RED ROOF INN & SUITES WILMINGTON - NEW CASTLE are thrilled to have earned your almost perfect scoring of 8/10 in regard to your recent stay with us. In the future we would love for you to please consider adding detailed comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring. We hope to see you again soon.Sincerely,Red Roof Management

Hi Lester,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating following your stay at the Red Roof Inn & Suites Wilmington - New Castle. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Thank you Timothy, for writing to us about your recent stay at the Red Roof Inn & Suites Wilmington - New Castle. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hello Niesha, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES WILMINGTON - NEW CASTLE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Thank you, John, for telling us about your stay at the Red Roof Inn & Suites Wilmington - New Castle. I regret to discover that you weren’t thoroughly impressed with us during your most recent visit prompting your 1/5 score. You indicated that your experience with us was horrible. Please accept our sincerest apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nonetheless, your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Sheila, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES WILMINGTON - NEW CASTLE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Dear Terri,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES WILMINGTON - NEW CASTLE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience resulting in a 1/5 score. You indicated that our check-in was not being up to your standards. Our team is committed to satisfying our guest, so I am disappointed to hear this was not achieved with you.Thank you again for your review and We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Sharma Red Roof Management RediResponse Specialist

Hello Andrei Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES WILMINGTON - NEW CASTLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES WILMINGTON - NEW CASTLE. It's good to hear that the king sized rooms are spacious. However, I am sorry your stay fell short of your expectations due to the less than ideal encounter you mentioned regarding our front desk staff, cleanliness of our hotel, the comfortability of the rooms, and the other highlighted concerns. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Sharma Red Roof Management RediResponse Specialist

Dear Babatunde,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES WILMINGTON - NEW CASTLE. I am glad to hear your visit was nice resulting in a 4/5 score.Thank you for your review and Red Roof hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist

Hello Roy, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES WILMINGTON - NEW CASTLE and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Dear James,We are sorry to hear about your recent experience at the RED ROOF INN & SUITES WILMINGTON - NEW CASTLE. We strive to provide guests with all the comforts of home, so it is disheartening to hear your stay was hindered due to the cleanliness of our hotel not being up to your standards, the noise disturbance, the less than ideal encounter you mentioned, and the other concerns highlighted. As per our policy, a 100 refundable deposit is required of all guests, this is only for incidentals. Also as it relates to our pet policy, we advise all guests to clean up after their pets. However, it seems as if it’s not being honored.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

Hello Coach,We are sorry to hear about your recent experience at the RED ROOF INN & SUITES WILMINGTON - NEW CASTLE. We strive to provide guests with a clean and comfortable stay, so I am sorry to read that your stay fell short of your expectations due to the cleanliness of your rom not being up to your standards.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concern and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,Sharma Red Roof Management RediResponse Specialist

Dear Stefanie,Thank you for your review following your stay at Red Roof Inn & Suites Wilmington - New Castle. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the broken fixtures, the smell described and the other listed issues hindered your stay, which was saddening to read. I have shared your comments with our management team.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

Hello Kabri,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests here at Red Roof.I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

Dear Brandan,I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES WILMINGTON - NEW CASTLE. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the lack of cleanliness of the room and the other issues highlighted which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Kamaria Red Roof Management RediResponse Specialist

Dear Tiffiany,Thank you for your review following your stay at Red Roof Inn & Suites Wilmington - New Castle. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the loud noise mentioned, the uncleanliness described and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Gabrielle Red Roof Management RediResponse Specialist

Dear Darely,Thank you for your review following your stay at Red Roof Inn & Suites Wilmington - New Castle. I am happy that everyone was great during your stay. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, GabrielleRed Roof ManagementRediResponse Specialist

Dear Sidney,Thank you for your review following your stay at Red Roof Inn & Suites Wilmington - New Castle. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the faulty key, the noise disturbance and the other issues mentioned hindered your stay, which was saddening to read. I have shared your comments with management.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, GabrielleRed Roof Management RediResponse Specialist

Hello Kristyn,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Wilmington - New Castle. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the faucet you described to be gross and the unclean bedhead. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. It is our primary intention to provide our guests with a home away from home experience and we are sorry that was not achieved with your stay. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Abigail Red Roof Management RediResponse Specialist

Hello Kaethe,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Wilmington - New Castle. You indicated that your stay was less than ideal because of the unpleasant odor from the bathroom. Our sincerest apologies. We will take your comments into consideration to make changes to improve our customer experience.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, Abigail RediResponse Specialist

Thank you for taking a moment to leave a review, Kaethe. The staff and I at the Red Roof Inn & Suites Wilmington - New Castle appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for rating your recent stay, Yonggang. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof aims to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing Red Roof Inn & Suites Wilmington - New Castle. We hope we have the opportunity to see you again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Wilmington - New Castle. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with our facilities. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Red Roof would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Dear Valued Guest, We are sorry to hear your recent experience at the RED ROOF INN & SUITES WILMINGTON - NEW CASTLE did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Oshane Red Roof Management RediResponse Specialist

Hi Alexis,Thank you for your recent review of your stay at Red Roof Inn & Suites Wilmington - New Castle. I was disheartened to read that the walls were chipped, there was rust everywhere, there was noise disturbance amongst other issues. Please accept our apologies for the inconvenience caused by these issues. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration in an effort to address your concerns as it will help us improve your experience. Red Roof would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Dear Ron,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Wilmington - New Castle. We strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. In order to understand what prompted your 4/10 score, please consider adding comments to your review in the future, to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Melkia. The staff and I at the Red Roof Inn & Suites Wilmington - New Castle appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Brenda,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Wilmington - New Castle. I was thrilled to see you were pleased that we had availability, prompting your 3/5 score. However, it's truly disheartening to see you highlight that the upkeep of the room was not being to your liking which resulted in your stay being hindered. Nevertheless, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

Dear Ruben,Thank you for telling us about your recent visit to RED ROOF INN & SUITES WILMINGTON - NEW CASTLE. We are sorry you had a less than ideal experience due to the uncleanliness concerns you described. I am grateful for the feedback you provided so we are able to continually improve our hotel.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,LintonRed Roof ManagementRediresponse Specialist

Thank you for taking a moment to leave a review, George. The staff and I at the Red Roof Inn & Suites Wilmington - New Castle appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Jennifer,Thank you for your review following your stay at Red Roof Inn & Suites Wilmington - New Castle. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the uncleanliness, the guests living at the property and the other issues mentioned hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Janet. The staff and I at the Red Roof Inn & Suites Wilmington - New Castle were disappointed to see your 6/10 score following your stay. I am happy that you found the room to be okay. However, you stated that the sheets were dingy, you needed extra pillows and the other concerns mentioned hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Hello Michelle,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Wilmington - New Castle. Please accept our most sincere apologies for any inconvenience caused by the sheets and other highlighted issues. At RedRoof we strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. Sincerely,OnielRedRoof ManagementRediresponse Specialist