스탠다드룸, 퀸사이즈침대 2개, 금연 | 책상, 노트북 작업 공간, 암막 커튼, 다리미/다리미판
예약 가능 여부 확인

퀄리티 인 & 스위트 여행 후기

2.5 out of 5
퀄리티 인 & 스위트
1598 Mall Drive, Benton Harbor, MI

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 473개 이용 후기 중 89개" "
평점 8 - 좋아요. 473개 이용 후기 중 196개" "
평점 6 - 괜찮아요. 473개 이용 후기 중 103개" "
평점 4 - 별로예요. 473개 이용 후기 중 44개" "
평점 2 - 너무 별로예요. 473개 이용 후기 중 41개" "

7.6/10

청결 상태

7.8/10

직원 및 서비스

6.6/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

8/10 - 좋아요

Nicole

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Ryan

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
2023년 12월에 2박 숙박함

4/10 - 별로예요

Theressa

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First they offer free breakfast although they have the space i was informed they no longer have it. I had to call a number to check on at 2 in the afternoon. Nobody was ever at the front desk! I needed a couple extra pillows and was informed they had no extras. Next time I'll stay next door at The Red Roof
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Frank

별로예요: 청결 상태
2023년 12월에 1박 숙박함

8/10 - 좋아요

Cheng

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Liked that the hotel is a quiet complex, not busy.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Robert 님, Toronto

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No breakfast served. Not even coffee. When I checked in they told me breakfast was included. Straight up lie.
2023년 11월에 1박 숙박함

4/10 - 별로예요

Maria

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Spider crawling on the pillow and toilet ran all nite.

2/10 - 너무 별로예요

Blaine

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awful!!
2023년 10월에 1박 숙박함

4/10 - 별로예요

Jacques

2023년 10월에 1박 숙박함

8/10 - 좋아요

juan carlos

2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Steven

가족 여행
Place was terrible. Dirty and filthy bedding. We are trying to get money back. Didn’t stay we left right away. They are not cooperating to help us. We were there 1/2 hour. Can’t get a hold of manager
2023년 10월에 1박 숙박함

8/10 - 좋아요

Bob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was fine but the breakfast was almost nonexistent. Know it’s new management but really need NOT advertise as such.
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Kristina

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I wouldn’t let me worst enemy stay here. Both rooms we were showed smelled of someone smoking drugs, blood on the comforter, fire alarm hanging from the ceiling, bathroom was NOT clean and staff walking around barefoot! Broke machines for the “free” breakfast. Looks nice when they pay for their rating to be 7/10… dont be mistaken
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Marina

좋아요: 객실의 편안함
Ok for the price
2023년 9월에 3박 숙박함

4/10 - 별로예요

Andrew 님, joliet

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
At check in, said my credit card was declined. Used a different card. I called the 1st card & they said no transaction was attempted for that amount. If it was, I had more than enough available credit. There were no do not disturb cards for the doors. Next morning go down for breakfast, one of the "free" amenities. No breakfast, asked about a bill credit, no. Called Expedia & was told my reservation did not include breakfast (it's a free amenity) so if any of the other 3 vehicles there wanted breakfast, they were out of luck. Checked Expedia & the four room res types I could have made for that day after that, all showed free breakfast, not sure what's going on with that. After getting back from a wedding reception, go to our 2nd floor room & had to go back down because the key cards weren't working. When we came back from the wedding reception, more cars at the hotel than at Friday check in & when we left for the wedding Saturday. My wife joked, will they have breakfast now with more people? Next morning, saw some coffee & a few things out. DirecTV remote batteries needed replacing, said so on a message on the tv screen. Message in room about cleaning fees if mess left, yet one of the dressers had a bunch of empty shopping bags in it. Couldn't print receipt at checkout. I've stayed at some Quality Inn properties in the past, this was the worst we've ever dealt with. I would think twice before booking another Quality Inn property, definitely never stay at this one again.
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Kimberly

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was dirty Carpet was sticky Everything was broken.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Lori

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was not ready at check-in time, TV was inoperable, kept knocking on the door in the morning even though we had 35 more minutes until chekc-out. Building is run down and out dated.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Abby

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Booked for holiday weekend only 10min drive to the beach and town hub, staff was very nice and accommodating. The first room they put us in was kind of messy and dirty - it looked like it hadn’t been stayed in in some time. But we asked to be moved and we they apologized and put us in another room and the second room was perfectly clean. The surrounding neighborhood is run down and ghost town like but the Walmart is right next door and a couple fast food restaurants around. Overall a good stay for a fair price
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Phillip

좋아요: 직원 및 서비스
Excellent hotel to stay in
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Murieline

별로예요: 직원 및 서비스
clean rooms. they still haven't emailed me my receipt.
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Abby

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Mainly, the room had an offputting odor. Also the pillows were small, definitely NOT standard size, more like square, couch pillow size. For the price I paid, this was VERY disappointing as the room was already very bare bones basic.
2023년 8월에 1박 숙박함

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스
Facilities were a bit outdated, the room was seemingly clean. fitness center was closed and vending machines were out of order. The staff was polite and the breakfast offered was decent for a budget hotel.
2023년 8월에 2박 숙박함

6/10 - 괜찮아요

Yesenia 님, Stony Point

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Property needs updating and more cleaning. Staff is courteous and attentive when you ask for help. Not a bad stay but also not great.
2023년 8월에 2박 숙박함

8/10 - 좋아요

Terrissa

좋아요: 청결 상태, 직원 및 서비스
Stayed one night while passing through. Bed was comfortable with good linens. Clean room and bathroom with decent towels. Friendly staff. No elevator so if you have back issues you should request a room on ground floor. Breakfast was okay - products were probably from a dollar tree store (honestly). Would stay one night again if there’s no other options.
2023년 8월에 1박 숙박함

8/10 - 좋아요

Luis

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and safe
2023년 7월에 1박 숙박함
답변 제공: Mike Patel 님, 2023년 7월 28일
Thank you

8/10 - 좋아요

Claudette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함

8/10 - 좋아요

JOYCE 님, Pella

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice room ! Clean and spacious.
2023년 7월에 1박 숙박함
답변 제공: Mike patel 님, 2023년 7월 28일
We appreciate it thank you we hope to see you soon

8/10 - 좋아요

Martha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Mike patel 님, 2023년 7월 28일
We appreciate the feedback we hope to see you soon

2/10 - 너무 별로예요

Celeste

좋아요: 직원 및 서비스
별로예요: 청결 상태
Not clean
2023년 7월에 2박 숙박함

4/10 - 별로예요

Uzoamaka

2023년 7월에 2박 숙박함

4/10 - 별로예요

Anette

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

4/10 - 별로예요

Timothy

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Ok stay
The room we had, has really bad dirty carpet with like pot burn marks. There was no fridge, the maintenance man brought one. The Tv was working, bit the cable box wasnt, and we had to fix the lanaguge on the tv. The guy said they normally dont rent this room. Breakfast was lame. But hey it is a cheap hotel. I was in town for an Ironman. If all you need is a reasonably clean room that at least had very clean beds and bathroom, and you dont mind having noisy other occupants, then it was fine. Dont know what the other guest abive me were doing. But thr banging noises (not thr bed) anf loud talking and screaming and kids running around when i was trying to rest for the event really sucks. It was so lound i dont know how they never head the noises. Area has plenty places to eat within walking distance. Its right at the highway, which is a huge plus. Just bring back some Quality in your name.
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Sarah

2023년 6월에 1박 숙박함

8/10 - 좋아요

William

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Didn't really see much ..we booked in and stayed in ... Needed a good night's sleep to get ready for a 7 hour drive next day.. comfortable sleep, and moved on.
2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Amy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함

4/10 - 별로예요

Kenneth

별로예요: 편의 시설/서비스
The advertised free breakfast wasn't offered. No shower curtain in the bathtub shower.
2023년 4월에 1박 숙박함

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thye breakfast facilities was not set up and we didn't know what to do in using it.
답변 제공: Hotel Manager 님, 2022년 11월 12일
Dear Thomas,Thank you for being our guest.I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. I'm sorry to hear that you had trouble with the breakfast facilities. I hope you were able to find everything you needed and that you had a good overall stay. All of us are looking forward to having you stay with us again. Sincerely, Hotel Manager

6/10 - 괜찮아요

Steve

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Priced too high
Friendly and helpful staff but definitely overpriced for the condition and semi-sketchy area. I paid $166 after taxes and feel it should have been $100 tops.
2022년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2022년 11월 5일
Dear Steve,Thank you for your feedback! We're glad to hear that you found our staff to be friendly and helpful. However, we're sorry to hear that you felt our prices were too high for the condition of our property and the area. We do our best to keep our prices competitive and offer a clean and safe environment for our guests. Thank you for staying with us and we hope you'll give us another chance in the future.Sincerely,Hotel Manager

4/10 - 별로예요

Judy

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Many foods in the breakfast were out-dated. The receptionist used the only disabled parking space. The cigarette and pot smell in the lobby. The receptionist's "visitors" in the lobby. The lack of a top sheet on the bed. The size of the pillows. The lack of an elevator. Not placing my Granddaughter's and my rooms together - not even on the same floor.
2022년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2022년 11월 5일
Dear Judy,Thank you for taking the time to write a review of your stay. We apologize for the breakfast items being outdated and the receptionist using the only disabled parking space. We will make sure to address these issues with our staff. We are sorry for the smell in the lobby and the lack of a top sheet on the bed. Our pillows are typically a standard size, but we apologize if they were not to your liking. We do not have an elevator, but are happy to help with luggage if needed. We will try to do better next time in terms of room placement. Thank you for bringing these issues to our attention.Sincerely,Hotel Manager

6/10 - 괜찮아요

Arthur

별로예요: 청결 상태
Not the best
Crappy breakfast , spider webs in room , shower dirty
2022년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2022년 10월 18일
Dear Arthur,Thank you for your review! We certainly try our best to offer the best and certainly the most comfortable stay possible. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.We look forward to hosting you again very soon! Sincerely, Hotel Manager

8/10 - 좋아요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2022년 10월 11일
Dear James,Thank you for completing the survey regarding your recent stay at our property.Your review is very much encouraging and motivating for all the hotel staff.We are continuously making efforts in upgrading our hospitality and guest comfort.Hope to see you again soon for another fine stay.Sincerely, Hotel Manager

6/10 - 괜찮아요

Theresa

별로예요: 청결 상태
Not Recommended
The best thing about my stay was the customer service of Lynelle at the front desk for sure! The hotel needs updating. The room was adequate for my time there, but the floors felt sticky and gross and the breakfast was a huge disappointment. Will not be returning.
2022년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2022년 9월 24일
Dear Theresa,Thanks for staying at our hotel during your recent visit to our area. We appreciate your review and the observations both positive as well as negative. They are precious to us and we shall surely take them for improvement. We are addressing your observations about breakfast for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager

6/10 - 괜찮아요

Carolina

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Musty smell in the room.
2022년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2022년 8월 20일
Dear Guest,Thanks for your stay at our hotel.We try to provide the best experience in town, and that seems to be a goal. We shared your report of the smell issue to the housekeeping in the hope that they can see that this does not happen to any more of our valued guests. I hope you will reconsider and stay with us again in the future.Sincerely,Hotel Manager

4/10 - 별로예요

carol

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Foul smell in halls& room. Smelled of mold,urine. Coffee maker in room missing parts.
2022년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2022년 8월 18일
Dear Guest, Thank you for posting your candid review. We are very sorry for the inconvenience caused to you because of the bad smell, which made your stay undesirable. We have informed our staff to look into this issue and make sure such incidence does not happen again. We will surely work on improving the environment, so next time you visit us, you really have a comfortable stay. Sincerely, Hotel Manager

6/10 - 괜찮아요

Leah

가족 여행
별로예요: 청결 상태
Just not the greatest!
Upon entering the faculty ever thing looked clean. I was placed on the 2nd floor. There is no elevator. I’m okay with the stairs but people with disabilities be aware. The hallways are disgusting. They have probably had no maintenance in awhile. A simple vacuum would improve it. The room was somewhat clean. The shower curtain smelled strongly of mildew. I sprayed it with Lysol to minimize the odor. The toilets had dried feces in it. The pillow smelled like Mens cologne, indicating that the pillow had not been changed or washed. The chair was completely stained all over including the ottoman. I would never sit on it or set something on it. The breakfast was extremely lame. Pancakes no syrup. Juice machine broken and everything was just sitting out in the open cold. It wasn’t the most pleasant place I’ve ever had. But it will get you through a night.
2022년 7월에 2박 숙박함
답변 제공: Hotel Manager 님, 2022년 8월 2일
Dear Guest, Thanks for staying at our hotel during your recent visit to our area. We appreciate your review and the observations both positive as well as negative. They are precious to us and we shall surely take them for improvement. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager

8/10 - 좋아요

Cindy

출장 여행
좋아요: 직원 및 서비스
Very pricey. Quite
2022년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2022년 7월 23일
Dear Guest, Thanks for staying at our hotel. Though you liked the stay at our hotel, you found our price high. As we have to set the fees as per our management policy. Our management will look in this if there is any possible solution. Please visit us again. Sincerely, Hotel Manager

6/10 - 괜찮아요

Robyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Decent hotel, friendly staff. Recently facelifted, fresh paint and linens. Continental breakfast left much to be desired, but not much to expect from a budget hotel. Overall fairly clean and convenient location off the highway and within 10 mins of downtown St. Joseph and beaches
2022년 7월에 2박 숙박함
답변 제공: Hotel Manager 님, 2022년 7월 20일
Dear Guest, Above all, let me say thank you. We sincerely value your kind feedback because we try our best with every guest. I'm glad we were the right hotel for you during your recent stay and that so many aspects of your stay pleased you. We enjoy serving guests and hope you will return frequently in the coming months and years. We look forward to serving you again. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Tonya

가족 여행
Terrible. We had to leave in the middle of the night due to a pest issue. Still waiting for my refund and for the extra charge that they did. There was exposed wiring also.. would not recommend
2022년 7월에 2박 숙박함
답변 제공: Hotel Manager 님, 2022년 7월 20일
Dear Guest, We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel and services. Hope you reconsider. Sincerely, Hotel Manager