Very easy to find accommodation, until you look for the main car park, so our approach was from the overflow car park. We walked up a slippery path into a heaving, noisy, swimming pool area, full of youngsters and even school children! Not what we expected at all. Impossible to find a sun bed, they were either in use or reserved with towels and no one to be seen! Room wasn't available at our check in time. Filled our time at the bar and in the restaurant - no pizzas on Wednesday! Bar staff were very friendly, less so for restaurant staff at lunch time. The hotel is run by very young staff. Food was tasty and nicely presented. When shown to our room, it wasn't what we had booked, in fact we were being offered a "double" room, which on plan was a single!!! No balcony either. Management did rectify this and we were very pleased with our replacement room, but that shouldn't have happened in the first place. Restaurant at night was very quiet, but it seemed the staff knew the people sitting in the area and spent much time chatting with them, it seems staff also took their young children to work with them! Poor children! Not appropriate.Breakfast room was lovely and bright, cheerful staff and all the usual things you expect at breakfast time. Nice to see a chiller with perishable things in it, too. The location is really good for an early start up Etna, Rifugio Sapienza. We were there for 9.30 and no queues!!! Felt like we stayed in a 6th form common room with nice facilities.
