야외 수영장, 07:00 ~ 23:00 오픈, 수영장 파라솔, 일광욕 의자
예약 가능 여부 확인

쉐라톤 스위트 키 웨스트 여행 후기

3.5 out of 5
쉐라톤 스위트 키 웨스트
2001 South Roosevelt Blvd, Key West, FL

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 999개 이용 후기 중 459개" "
평점 8 - 좋아요. 999개 이용 후기 중 317개" "
평점 6 - 괜찮아요. 999개 이용 후기 중 127개" "
평점 4 - 별로예요. 999개 이용 후기 중 61개" "
평점 2 - 너무 별로예요. 999개 이용 후기 중 35개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 5월에 2박 숙박함
답변 제공: Tatiana 님, 2018년 6월 22일
Thank you, for your 5 star review.

6/10 - 괜찮아요

Hyeajin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조금 비싸지만 어린아이와 지내기 좋음
하루만 머물기엔 아까운 시설 및 주변 경관.조금 비싸긴하지만
2017년 12월에 1박 숙박함
답변 제공: Tatiana 님, 2018년 1월 5일
Thank you, for your review.

10/10 - 훌륭해요

김정주 님, 버지니아

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
완변한 여행에 적합
매우매우 만족함
2017년 12월에 1박 숙박함
Thank you, for your feed back!

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is what makes this property such a wonderful experience! No matter the individual staff members function, they are all focused on excellent guest experience! Special shout out to Constanta for making sure all our needs were met whether we were lounging at the pool or on the patio dining area or dining inside! She greeted us daily and made sure we were always being taken care of!
2021년 1월에 7박 숙박함

10/10 - 훌륭해요

Gregory

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 11월에 3박 숙박함

6/10 - 괜찮아요

DJ 님, Las Vegas, NV

단체 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice quiet hotel but paid for an ocean view room and had to move because of a street light shining in on our bed and the windows had no blinds😩
2020년 11월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice room, large and comfortable.
2020년 8월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 편의 시설/서비스
I think when you book this place as a package with flights and hotel, the Sheraton automatically puts you in the very back old rooms with no robes, no nothing in the rooms. There were plenty of empty rooms not so far back however they wouldn’t put us there. I’ve stayed here several times and the package works was by far the worst one yet.
2020년 1월에 4박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
No a/c in hallways or elevators, major issues with shuttle. Front desk needs more training, need more staff when they have group check ins,.
2020년 3월에 3박 숙박함

8/10 - 좋아요

Andrew

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room service was inconsistent and the bar tenders had a poor Attitude
2020년 3월에 4박 숙박함

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
When our favorite hotel of past years was booked we chose the Sheraton Suites. We stayed for 4 days and decided this would be our new favorite. Rooms are large,clean and comfortable. During our interaction with the staff we found them to be friendly, helpful and wanting us to have a great stay. There was 0ne glitch, our room was missed one day by housekeeping, we called and even though it was late afternoon they sent a maid to clean our room.
2020년 3월에 3박 숙박함

8/10 - 좋아요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2020년 3월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a little noisy, and we had trouble getting the room cool enough.
2020년 3월에 1박 숙박함

10/10 - 훌륭해요

Melba

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great bang for your buck. We will be back.
Will stay here again. Great location, huge room with living area and very clean.
2020년 3월에 1박 숙박함

6/10 - 괜찮아요

Philippe

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
2020년 3월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2020년 3월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great until the college spring break kids came. They did take over the pool area. Took our chairs. Hard to even get in the pool because there were so many of them. DJ was very loud. They were catered to. It was a let down when they arrived.
2020년 3월에 7박 숙박함

2/10 - 너무 별로예요

Sheraton 님, Key west Florida

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very upset with hotel , I rented two rooms and they over booked and did not have my room available
2020년 3월에 1박 숙박함
답변 제공: Tiff 님, 2020년 3월 20일
I sincerely apologize for the mistake of overbooking the hotel during your stay. Hopefully this was brought to managements attention and the issue was taken care of. Please feel free to contact us at the hotel. I hope that if your travels ever bring you back to the keys that you will give us an opportunity to redeem your faith in our property.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 3월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was advertised as Ocean Front. The room was not ocean front. In fact, this property does not have any ocean front rooms. This property and our room is in a parking lot with a busy road in front of the hotel. After the road came a cement barrier, dunes, and then the ocean. At the very best you might get a ocean view from the third floor. Not OCEAN FRONT. The room itself was dirty and smelled like cigarettes. For the price this hotel is far from worth it. We will never stay at this resort again and do not recommend it to anyone.
2020년 3월에 2박 숙박함
답변 제공: Tiff 님, 2020년 3월 20일
I sincerely apologize for the dissatisfaction of your stay, I hope that your issues were brought to the attention of an employee or management and there was an effort to resolve your problem. I will be sure to share your feedback with management in an effort to keep this issue from occurring in the future. I hope that if your travels ever bring you back to the keys that you will give us an opportunity to redeem your faith in our property.

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The shuttle service to old town was nice. The air conditioning did not work in the afternoon. Our room was 88 degrees Fahrenheit.
2020년 3월에 3박 숙박함
답변 제공: Tiff 님, 2020년 3월 20일
I em-pathetically apologize for the lack of AC in the rooms. We had some issues with the main cooling unit causing all the rooms to get uncomfortably warm. I hope that your issue was brought to managements attention and compensation was issued. I will be sure to share your feedback in an effort to keep this issue from occurring in the future. I hope that if your travels ever bring you back to the keys that you will give us another opportunity to redeem your faith in our opportunity.

6/10 - 괜찮아요

Mah 님, Chicago

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Nice location, nice beach across the street, employees were very friendly, but in the section that we were in, the air conditioning was being worked on. 3 guests that I spoke to mentioned how extremely hot and humid that it was on the 3rd floor (top). At first, the desk clerk, stated that there was no problem, but then stated that they were working on the air conditioning. I realize that it can get hot, but I should not be sweating in the room with the temperature set at 62 degrees and be told that they are not aware of any problems. The bathroom slide door was stuck closed, we reported this and the maintenance worker said that you can not close it all the way because of possibility of it happening again.
2020년 3월에 1박 숙박함
답변 제공: Tiff 님, 2020년 3월 20일
I sincerely apologize there was an issue with the main chiller of the AC making all the systems in the room malfunction. In regards to the restroom door, I will be sure to share this issue with maintenance in order to ensure this issue does not occur in the future. I hope if your travels ever bring you back to the keys that you will give us another opportunity to redeem your faith in our property.

10/10 - 훌륭해요

Raymond

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 1박 숙박함

2/10 - 너무 별로예요

Jillian 님, Boynton Beach, FL

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This ranks as the worst hotel I have ever had the misfortune of staying at. I called the front desk for a room service menu and was told if I wanted one, I had to go there to get one. We ordered dinner which arrived in plastic bags, no plates and plastic cutlery. The food was inedible. On both days of our stay, we came back to the room after 5 pm to find that our room had not been serviced. I could not wait to leave.
2020년 2월에 3박 숙박함
답변 제공: Tiff 님, 2020년 3월 20일
I sincerely apologize for the dissatisfaction of your stay, I hope that your issues were brought to the attention of management or employee and they were able to offer you some sort of compensation. I will be sure to share you feedback with management in an effort to keep this from happening in the future. I hope that if your travels ever bring you back to the keys that you will give us an opportunity to redeem your faith in our property.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is nice and clean. We booked a room with a garden view, but all we could see was the parking lot. Staff was friendly. There was no info in the room about amenities, room service or how to use the phone. We expected better service for the price.
2020년 2월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 2월에 3박 숙박함
답변 제공: Tiffany 님, 2020년 3월 1일
Thank you for the positive feedback.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location, & shuttle service was great. The room was very clean and a lot of space, decorated well.
2020년 2월에 3박 숙박함
답변 제공: Tiffany 님, 2020년 3월 1일
Thank you for the positive feedback.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved this hotel, we had a king ocean front room and it was awesome, the staff and shuttle drivers were superb, we will be visiting again
2020년 2월에 5박 숙박함
답변 제공: Tiffany 님, 2020년 3월 1일
Thank you for the positive feedback.

8/10 - 좋아요

Jon 님, Cincinnati

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Courtyard view room had no balcony. Not well advertised. Network channels were not available on the TV and TV was analog and had poor picture quality. Brochure and website need to be updated. Some of the information is not correct since the renovation. Resort such as this should have a business center or public computer and printer at a minimum.
2020년 2월에 7박 숙박함
답변 제공: Tiffany 님, 2020년 3월 1일
Thank you for your feedback, I will be sure to share this with management and staff.

10/10 - 훌륭해요

Faldi 님, New York City, Maspeth

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 2월에 1박 숙박함
답변 제공: Brittany Odom 님, 2020년 2월 21일
Thank You for staying with us here at the Sheraton Suites. We appreciate and value your feedback.

10/10 - 훌륭해요

ANALIA FERNANDA

2019년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 2월에 7박 숙박함

4/10 - 별로예요

KYDan 님, Louisville

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
I liked that they had a shuttle both from the airport and to downtown on the hours. I also liked that there was a beach across the street. The shuttles should have been more often than 1 per hour. Shuttle was limited to 11 passengers (although to their credit the regular shuttle supposedly holds 21 guests was in shop and often someone got left behind.) I also did not like things listed on their website that were not true! First, claimed to have 2 restaurants- yes, but both had same menu (which was 1 page and blah food), claimed local food delivery but staff could only name a pizza place.etc. Had no sundries shop so don’t forget anything eg toothpaste. Also had an issue with what the manager called “sugar bugs”. I acknowledged that we had not done room service so as to be green. She advised room would be cleaned and then sprayed for bugs. Returned that night to find room NOT cleaned so unsure about spraying - but did not see any more bugs -but we might have killed them all (about 20 or so)
2020년 2월에 5박 숙박함
답변 제공: Brittany Odom 님, 2020년 2월 21일
Thank you for your honest and valuable feed back. Its disheartening to hear that your experience here with us was less than amazing. I sincerely apologize that we missed a opportunity to leave deliver exceptional service to you. Should your travels bring you back to Key West we would hope you give us a chance to WOW you.

10/10 - 훌륭해요

실제 이용하신 고객

2020년 2월에 2박 숙박함
답변 제공: Brittany Odom 님, 2020년 2월 21일
Thank You for taking time to give us your honest valuable feedback.

10/10 - 훌륭해요

Jairo 님, NY

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was good, excellent hotel........ ..... ...
2020년 2월에 1박 숙박함
답변 제공: Brittany Odom 님, 2020년 2월 21일
Thank you, we are so happy you enjoyed your stay, and we value and appreciate your feedback

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location and setting. Staff is very helpful.
2020년 2월에 3박 숙박함
답변 제공: tiffany 님, 2020년 2월 17일
Thank you for the positive feedback, we look forward to your next visit.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 숙박 시설 상태 및 시설
A bit dated and very loud commotion in the morning
2020년 2월에 1박 숙박함
답변 제공: tiffany 님, 2020년 2월 17일
I do apologize for the loud commotion, and we are working on the dated aspect of the hotel. Hopefully you will give us another chance once our property is complete. We appreciate your feedback.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 2월에 4박 숙박함
답변 제공: Tiffany 님, 2020년 2월 17일
Thank you for the positive feedback.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very up to date property and very clean! Excellent overall
2020년 2월에 1박 숙박함
답변 제공: tiffany 님, 2020년 2월 17일
Thank you for your positive feedback.

2/10 - 너무 별로예요

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2020년 2월에 2박 숙박함
답변 제공: tiffany 님, 2020년 2월 17일
I do apologize for your unsatisfactory stay, I hope that if your travels ever bring you back to the keys, you will give us an opportunity to redeem your faith in our property.

6/10 - 괜찮아요

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가족 여행
별로예요: 직원 및 서비스
Long waiting’s for the unpredictable shuttle service, receptionist was just not nice or helpful. Didn’t treat guests kindly.
2020년 1월에 4박 숙박함
답변 제공: Tiffany 님, 2020년 2월 9일
I do apologize for the long wait with the shuttle, our big shuttle is under maintenance and we are using two vans both of which only hold up to 8 people. In regards to the receptionist, I sincerely apologize for the attitude of the receptionist. We have hired several new people and our working on giving guests the best check in experience possible. I hope that if your travels ever bring you back to the keys that you will give us an opportunity to redeem your faith in our property.

6/10 - 괜찮아요

W.C 님, Polk County Iowa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Our arrival was disappointing. The hotel overbooked and we ended up at a different hotel for the evening. We had to get Expedia involved to get the hotel to treat us right and fair. The rest of the stay, the hotel was very accommodating and treated us right. The hotel was ok. Housekeeping did not show up everyday. We heard from other guest they didn't show up everyday, also. The food and the bar prices were outrageous. A couple of nice items. The hotel runs a shuttle close to Duval St. all day up to midnight. It's about a 10 minute drive. Tip the driver if you like. A very nice beach is right across the street from the hotel. You can rent a beach cot and umbrella. Food vendors and bathrooms are present at the beach. There are no restaurants or shops within walking distance at the hotel. Overall, a very nice hotel.
2020년 1월에 7박 숙박함
답변 제공: Tiffany 님, 2020년 2월 9일
We appreciate your feedback, and I sincerely and em-pathetically apologize for the dissatisfaction of certain aspects of your stay. I will be sure to share your feedback with Elizabeth who books the wedding parties, in order to keep these issues from occurring in the future. I hope that if your travels ever bring you back to the keys, you will give us another opportunity to redeem your faith in our property.

6/10 - 괜찮아요

CharlesMelvin 님, Troy Ohio

단체 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
We were told their was no coffee pots for the room and that we needed to get coffee down the hall way. Another member of our group was given a 36 dollar discount off her bill because she inquired about a coffee pot and was rewarded and we were blown off. Other members our our group had a coffee pot in their rooms.
2020년 2월에 4박 숙박함
답변 제공: Tiffany 님, 2020년 2월 9일
I sincerely and em-pathetically apologize for you not receiving a coffee pot. We do try and supply coffee pots if we have extras available. Unfortunately I'm not aware of the reasoning behind the refund of what looks like a resort fee. I will be sure to share your feedback with the other staff and employees in order to keep these issues from occurring in the future. Thank you for your feedback and please feel free to contact me at the Sheraton Suites in Key West if you need anything else.

10/10 - 훌륭해요

Josie 님, Montréal

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Situation géographique excellente. Système de navette efficace. Accès à la plage, piscine agréable, restaurant bonne alternative! Personnel à la réception plus ou moins souriant mais correct. Chambres spacieuses.
2020년 2월에 1박 숙박함
답변 제공: Tiff 님, 2020년 2월 6일
Thank you for your feedback.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.. everything great...no complaints about anything ...need a little more night live entertainment for the hotel guess and more of a variety 8pm to 12am dining restaurants to choose from...more variety of food to choose from....hamburger...hotdogs...nuggets...fries...hot or lemon pepper wings.
2020년 1월에 2박 숙박함
답변 제공: Tiffany 님, 2020년 2월 2일
Thank you for your positive feedback.

8/10 - 좋아요

gurpreet

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Overall it was a very nice stay. Very close to the beach, nice hotel. Although during our stay there was no Wi-Fi service for three days. Room cleanliness was very good although there is a room for improvement for in-room service, asked for some toiletries but never recieved them. Although we got updated room, the tub itself needs to be updated.Nice touch to include services from sunset water sports on the beach but needs to include umbrellas and beach chairs.
2020년 1월에 3박 숙박함
답변 제공: Tiffany 님, 2020년 2월 2일
Thank you for your feedback and I will be sure to share your requests with staff.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Just AMAZING
2020년 1월에 1박 숙박함
답변 제공: Melissa 님, 2020년 2월 2일
We are thrilled to hear this - thank you for being our guest!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Proximity to Key West, good shuttle service, friendly staff
2020년 1월에 2박 숙박함
답변 제공: Tiffany 님, 2020년 2월 2일
Thank you for the positive feedback.

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Key West
Lovely hotel.
2020년 1월에 2박 숙박함
답변 제공: Tiffany 님, 2020년 2월 2일
Thank you for your positive feedback.