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로열 킹스 암스 여행 후기

3.5 out of 5
로열 킹스 암스
75 Market Street, Lancaster, England

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 194개 이용 후기 중 44개" "
평점 8 - 좋아요. 194개 이용 후기 중 75개" "
평점 6 - 괜찮아요. 194개 이용 후기 중 29개" "
평점 4 - 별로예요. 194개 이용 후기 중 30개" "
평점 2 - 너무 별로예요. 194개 이용 후기 중 16개" "

7.6/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Stephen

출장 여행
좋아요: 객실의 편안함
별로예요: 청결 상태
Cold shower only in December
Nice enough but well cheesed off shower had no hot water at all and was broken. Had no choice to take a frozen shower in December. Informed reception on check out and not even a sorry “ ok thanks” was the reply - in this modern day you expect hot water @ £75 a night room only
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
It's a place to lay your head
It's "OK", there are a lot better places to stay in Lancaster.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is in an excellent position close to train and bus station and the town centre. Very friendly helpful staff.The room I stayed in had much more character and style than chain hotels I have stayed in recently.
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

KEITH

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The room and bathroom were dated and shabby The water for the shower was Luke warm
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

John

2023년 10월에 1박 숙박함
답변 제공: Royal Kings Arms Team 님, 2023년 10월 31일
Thank you so much for taking the time to review us John! We are sorry that we didn't live up to your expectations this time.We are continuously trying to improve our service and our rooms and we will take your feedback on board and learn from it. We hope that we can welcome you back to the hotel soon

10/10 - 훌륭해요

AMY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overnight Stay
We arrived and were immediately upgraded. In fact given the choice of two rooms by the lovely receptionist! The rooms are a little dated but clean and the bed was really comfortable. The guy on reception in the evening was also lovely. So very friendly and a lovely smile. He was also there in the morning and equally as bright and breezy. Sorry didn't get your name! We would def stay here again. It couldnt be better situated for town and all the eateries, pubs and museums Lancaster has to offer!
2023년 10월에 1박 숙박함
답변 제공: Rita 님, 2023년 10월 10일
Amy! Thank you very much for such kind words :) I have checked who worked on your check in and check out, and passed him your compliments. We look forward to seeing you again :)

8/10 - 좋아요

christopher 님, southport

좋아요: 직원 및 서비스
2023년 10월에 3박 숙박함
답변 제공: Royal Kings Arms Team 님, 2023년 10월 31일
Thank you so much for taking the time to leave us some kind words about our hotel Christopher! We loved having you stay with us

10/10 - 훌륭해요

Dorothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Rita 님, 2023년 9월 22일
Thank you very much Dorothy! See you soon :)

8/10 - 좋아요

Heather

2023년 8월에 1박 숙박함
답변 제공: Rita 님, 2023년 9월 22일
Heather! thank you very much for leaving us a great score. We hope to see you again soon :)

10/10 - 훌륭해요

Sylvain 님, Trois Rivieres

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a great hotel. The only negative was the lift (elevator, for those who wonder). The call button was broken on the ground floor for the duration of my stay (day 1: ok... day 2: well... days 3-6: really?!?). And the lift also requires that users close both doors when they are done so that it can be called from other floors, a task that seems beyond the ability of too many... Urgent upgrade of this one aspect of the building would really increase the customer experience I think.
2023년 8월에 5박 숙박함
답변 제공: Rita 님, 2023년 9월 8일
Sylvain! I am glad you have enjoyed your stay with us, and I am very sorry about the lift. It is very rare that we have any issues with it. We are grade 2 listed building and the lift is part of something we do not have a permission to replace in this building. I hope to see you soon!

8/10 - 좋아요

YASUHIRO

좋아요: 청결 상태, 직원 및 서비스
Very close to train station, bus station and Tesco. Receptionist is very kind. The bed is so nice to sleep well. Some parts of floor make sound when I walk through. That is the only thing I don't like.
2023년 7월에 1박 숙박함
답변 제공: Rita 님, 2023년 7월 24일
Thank you very much for leaving us a great review :) We are looking forward to seeing you again next time!

8/10 - 좋아요

Suzanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay if you are visiting Lancaster
Hotel has had a refurb and the room was nice. Bathroom suite looked clean but a little tired. Good tv and nice breakfast and lobby area. Lovely old lift but we often couldn't use it as people didn't shut the doors properly so it wouldn't move.
2023년 7월에 2박 숙박함
답변 제공: Rita 님, 2023년 7월 24일
Suzanne! Thank you very much for your review :) We are still undergoing a refurbishment, so some of the rooms and bathrooms are still on the waiting list for a refurbishment. We are looking forward to seeing you again in the future :)

10/10 - 훌륭해요

William

2023년 7월에 1박 숙박함
답변 제공: Rita 님, 2023년 7월 25일
Thank you very much, William, for a fantastic review :) We hope to see you again soon!

4/10 - 별로예요

Richard

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We were moved to another room for no reason at the front of the hotel. At bedtime, with no air-conditioning, the window had to be open and the traffic noise was unbearable. Close to a road junction with traffic lights so traffic constantly starting and stopping. TV didn't work at all. Mentioned it to staff who acknowledged the fault but nothing else. Not good value for money.
2023년 6월에 1박 숙박함
답변 제공: Rita 님, 2023년 7월 24일
Thank you very much for taking the time to leave us a review. I am very sorry, Richard, you have not enjoyed your stay. I have passed your comments to Front of House Manager. He will make sure the required training is provided to the staff.

10/10 - 훌륭해요

Nicholas

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Rita 님, 2023년 7월 25일
Nicholas! Thank you very much :) We are looking forward to seeing you again!

2/10 - 너무 별로예요

Scott

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No a/c. Very low water pressure for shower. Very thin toilet paper. No door deadbolt. All menus were set pricing which means you’re ordering too much food. Small snack type items not available.
2023년 6월에 1박 숙박함
답변 제공: Sally 님, 2023년 6월 29일
Hi We do not have air-con but we do supply fans to each individual room.

8/10 - 좋아요

A.J.G.M. 님, Heeswijk - Dinther

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was extremely helpful when I asked if I could park my motorbike. They offered a space behind the hotel, pretty safe. All shopping and public transport are within walking distance. The rooms are neat and tidy, breakfast is ready made instead of a buffet. The building features an old, beautiful lift and the rooms make you feel welcome.
2023년 5월에 1박 숙박함
답변 제공: Rita 님, 2023년 5월 23일
Thank you very much for taking the time to leave us a review! We hope to see you again soon :)

10/10 - 훌륭해요

Matt

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 2박 숙박함
답변 제공: Rita 님, 2023년 3월 24일
Thank you very much Matt for your review! We hope to see you again soon :)

10/10 - 훌륭해요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: Rita 님, 2023년 3월 24일
Thank you Amanda for such a great score!I hope you will choose us again for your stay :)

10/10 - 훌륭해요

Mick

2023년 1월에 1박 숙박함

8/10 - 좋아요

Steve

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
City Centre Lancaster
Decent hotel. Nice room, but no bathtub. Good breakfast but at £15 thought it was expensive.
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Lynn

2022년 12월에 3박 숙박함

4/10 - 별로예요

Inji

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 2박 숙박함

8/10 - 좋아요

Brian

좋아요: 청결 상태, 객실의 편안함
2022년 11월에 1박 숙박함

6/10 - 괜찮아요

Steven

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2022년 11월에 1박 숙박함

2/10 - 너무 별로예요

Con

2022년 11월에 1박 숙박함

6/10 - 괜찮아요

Per

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Sånn passe
Hotel med potensiale! Kjempeutsikt fra rommet i 4. etasje med nydelig frokost. Ved vårt opphold var hotellet under renovering og både rom og trappegang var preget av det. Badet var i dårlig stand, ekkelt!
2022년 10월에 3박 숙박함

8/10 - 좋아요

Kacey

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The staff was very pleasant and courteous. The history and location of the hotel are a plus.
2022년 10월에 3박 숙박함

2/10 - 너무 별로예요

Tamara

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I arrived at Lancaster rail on Tuesday, September 6, 2022, after spending a few days in London. I was greeted by the lovely Lancaster weather and due to the rains there were zero taxis available so I had to walk to the hotel. Luckily, it wasn't too far but still an inconvenience. I finally arrived at the hotel and to my dismay, it looked nothing like what was in the pictures, scaffolds were everywhere and the building although from the 1600s had a dirty, grundy feel to it. Being tired and wet I approached the desk and was barely greeted by the receptionist, who was not very friendly at all but I figured it was just that "lovely British charm” that she was displaying. I was told to leave my keys with reception when I leave without an explanation. When I asked why the lovely lady essentially said it’s because they can't be bothered looking for their guests if the place needs to be evacuated (not in so many words but that's what I gathered). I was not minded to do so, but I did comply. As if that was not bad, I clutched my invisible pearls as she explained the workings of the lift. It is very old (see pics below) and requires you to open and close the doors yourself, and just as I was about to call the lift, a lady called out, saying she was stuck. Let's just say I took the stairs from thereon in. My room was extremely small and I was not given cards to activate the lights, not given brochures with the wifi code, and had to ask for all of these. As for the service in
2022년 9월에 3박 숙박함

2/10 - 너무 별로예요

John

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Visit in 12 months time
Good location but being refurbished and miles away from completion. Not even a curtain on bathroom window when taking a shower.
2022년 8월에 1박 숙박함

4/10 - 별로예요

Adam

2022년 6월에 1박 숙박함

8/10 - 좋아요

Steven

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 10월에 4박 숙박함

2/10 - 너무 별로예요

Marina

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 1박 숙박함

4/10 - 별로예요

Joseph

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 2박 숙박함

10/10 - 훌륭해요

Jacqueline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Veery central and the restaurant was excellent
2021년 9월에 1박 숙박함

4/10 - 별로예요

paul

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing stay here
room very tired looking with chips out of paintwork etc....needed a completer overhaul....room on the front of hotel too so very noisy....bed too small( I fell out!) and bathroom dirty as well.Dining room ok and breakfast was good....but room spoiled it for us.( and it wasn't cheap....maybe we were done by hotel.com)..we will not stay there again.
2021년 9월에 1박 숙박함

6/10 - 괜찮아요

Robert

좋아요: 청결 상태
2021년 8월에 1박 숙박함

4/10 - 별로예요

Steven

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing Room
The hotel is central, and have an arrangement with a secure parking fascility at a price which was very reasonable for city centre parking. The lobby and reception area are pleasant, clean and welcoming, as were the staff. Our room was on the third floor, we took the stairs, and the first floor, like the ground, appeared to have been well kept and again pleasant enough. As we ascended however, the decor became noticeably poorer, which was a sign of things to come. Our room had clearly not benefitted from any refurbishment like other areas of the hotel. Whilst clean, it was dated and shabby. The floor creaked at every movement and every noise in adjacent rooms could be heard. We did not have a good night's sleep unfortunately. We were told by someone that had stayed there previously that the rooms that had been refurbished were much better, however we would not choose to stay again until we knew all rooms were of a higher standard, given the cost of the room.
2021년 8월에 1박 숙박함

8/10 - 좋아요

Alison

별로예요: 직원 및 서비스
2021년 7월에 2박 숙박함

10/10 - 훌륭해요

Louise

2021년 6월에 1박 숙박함

8/10 - 좋아요

Craig

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 1박 숙박함

8/10 - 좋아요

John 님, London

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The view of Lancaster castle and easy access to the main town area.
2020년 10월에 1박 숙박함

8/10 - 좋아요

Ben

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Refurbished rooms finished to Exceptional level, friendly welcome and the crypt was a nice bar aswel for cocktails
2020년 10월에 1박 숙박함

10/10 - 훌륭해요

Carol 님, Bournemouth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very kind and friendly staff in hotel with excellent location
2020년 10월에 1박 숙박함

10/10 - 훌륭해요

Paul 님, Glasgow, UK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Only thing i didn't like was having tea/coffee in room, had kettle & cups.
2020년 9월에 2박 숙박함

4/10 - 별로예요

Lee

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Pictures did not reflect the rooms I saw. Changed twice for such poor quality however it was very clean and reasonably priced. I had to pay to upgrade however the room was still nothing like the pictures
2020년 9월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
10/10
Really nice rooms, very clean. Worth every penny, would definitely recommend a stay!
2020년 9월에 1박 숙박함

8/10 - 좋아요

Kathryn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Overall good.
2020년 9월에 1박 숙박함

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스
Historic, welcoming, some work in progress aspects
The hotel is well located in the city, though the bus station is a little uphill walk away. Staff are welcoming and friendly and the refurbished parts of the hotel are cheerful and comfortable. The age and character of the hotel relating to its days as a coaching Inn are not erased and this should not be overlooked. The refurbishment programme has been halted due to COVID, therefore some elements have been started but not completed, whilst other areas remain to be addressed. I personally like the hotel and have stayed several times over the years, and accept some of the 'to be addressed aspects'. This time, the secondary glazing had been removed form the exterior window; which meant some road noise from the road junction below was inevitable. But the price reflects these 'work in progress' - so please stay and enjoy its history and hospitality.
2020년 9월에 2박 숙박함

8/10 - 좋아요

Ryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 9월에 1박 숙박함