외관

홀리데이 인 익스프레스 뉴욕 시티-월 스트리트, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1004개 이용 후기 중 348개" "
평점 8 - 좋아요. 1004개 이용 후기 중 343개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 142개" "
평점 4 - 별로예요. 1004개 이용 후기 중 80개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 91개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wall street location is good. Staffs are kind and bed is clean.
2019년 4월에 1박 숙박함

8/10 - 좋아요

CHONG WHAN

좋아요: 직원 및 서비스
별로예요: 청결 상태
딱 3성급 호텔
좋은 위치, 전등 및 ice머신 고장난 것이 있음. 서비스는 좋으나 시설관리 부족함.
2018년 5월에 3박 숙박함

8/10 - 좋아요

곰돌이

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치 좋아요...
월스트리트, 배터리 공원 주변이어서 맨하탄 남쪽 보기에 좋아요... 브루클린에서 쉬다가 야경보며 브루클린 다리 건너올만한 위치입니다. 월스트리트 주변이라 그런지 새벽에 돌아다녀도 안전한 분위기였습니다. 노숙자도 별로 안 보이고... 아침식사때 식당에 일하시는 분이 2분 번갈아 하시던데, 나이 있으신 분이 친절하고 열심히 잘 해주셔서 기분이 좋았습니다.
2017년 9월에 5박 숙박함

10/10 - 훌륭해요

LTD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 9월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
부담없이 지낼만한 호텔
직원분들이 밝고 친절했어요. 편하게 여행하면서 부담앖이 묵기에는 괜찮은 호텔입니다. 다만, 두 사람이 여행가방을 펼치기엔 공간이 너무 좁았고 한쪽에 있던 에어컨은 너무 더러워보였어요. 가구에 먼지들도 좀 있었고요.
2017년 9월에 2박 숙박함

8/10 - 좋아요

Joel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was kept well cleaned, and staff was very nice and attentive.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 26일
Dear Joel, We are thrilled to hear you had a positive experience during your stay with us! Thank you for your kind words about our clean property and attentive staff. Maintaining cleanliness and providing excellent service are top priorities for us. It was a pleasure having you as our guest, and we look forward to welcoming you back to Holiday Inn Express New York City-Wall Street whenever your travels bring you to our area.Best Regards,Waheeda AshrafGeneral Manager

10/10 - 훌륭해요

Allan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very helpful and kind staff. Excellent breakfast. Convenient location for taking a cruise that departs from Brooklyn.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 17일
Dear Allan, We're thrilled you enjoyed your stay at Holiday Inn Express New York City-Wall Street! Our team takes pride in providing helpful and kind service. We are delighted to hear you found our breakfast excellent. It's wonderful that our convenient location made your cruise departure stress-free. We can't wait to welcome you back for another fantastic experience!Best Regards, Waheeda Ashraf General Manager

10/10 - 훌륭해요

Jaylen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff and clean
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Dear Jaylen, Thank you for being our guest at Holiday Inn Express New York City-Wall Street! We're thrilled to hear that you had a great experience with our staff and found our hotel clean. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay in the future!Best Regards, Waheeda Ashraf General Manager

8/10 - 좋아요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice staff
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Dear John, Thank you for the wonderful review, most especially the kind comments about our friendly and helpful staff. It is important to us for our guests to have a great experience, and we are delighted to know that we exceeded your expectations. We look forward to welcoming you back to the Holiday Inn Express New York City-Wall Street!Best Regards, Waheeda Ashraf General Manager

10/10 - 훌륭해요

Rupinder 님, Olathe

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 13일
Dear Rupinder, Thank you for the excellent review of your stay at Holiday Inn Express New York City-Wall Street. We appreciate you mentioning our convenient location. We are delighted you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Best Regards, Waheeda Ashraf General Manager

6/10 - 괜찮아요

Sarah

가족 여행
The breakfast staff were wonderful, the front desk staff were lacking.
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 29일
Dear Sarah, Thank you so much for your review. We're delighted that our breakfast staff left a memorable impression on your stay. We take great pride in their dedication to providing exceptional service. We would love to share your kind words with them. Also, we apologize for any front office-related issues you experienced. Please give us another opportunity to receive a much warmer welcome and our outstanding hospitality.Best Regards,Waheeda AshrafGeneral Manager

10/10 - 훌륭해요

Frederic

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The manager was extremely nice and caring.
2024년 2월에 4박 숙박함
답변 제공: General Manager 님, 2024년 2월 23일
Dear Frederic, We are incredibly pleased you enjoyed your stay at Holiday Inn Express New York City-Wall Street and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you for being our guests. We look forward to your next visit.Best Regards, Waheeda Ashraf General Manager

2/10 - 너무 별로예요

Madison

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: General Manager 님, 2024년 2월 24일
Dear Madison, Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We never want a guest to leave with a contrary opinion, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Best Regards, Waheeda Ashraf General Manager

10/10 - 훌륭해요

Suprina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Natalie and Jody and the lady that worked in the breakfast. They are the best great service.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 15일
Dear Suprina, Thank you for being our guest at Holiday Inn Express New York City-Wall Street. We're delighted that our breakfast staff, Natalie and Jody, left a memorable impression on your stay. Their dedication to providing exceptional service is something we take great pride in. We would love to share your kind words with them! It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Best Regards,Waheeda AshrafGeneral Manager

10/10 - 훌륭해요

Nerida

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo muy bien, agradable y bonito
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 9일
Dear Nerida, Thank you for your recent stay at the Holiday Inn Express New York City-Wall Street and for posting such a generous review. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting New York. We enjoyed having you as our guest, and we hope to see you again soon.Best Regards, Waheeda Ashraf General Manager

4/10 - 별로예요

Gursimran

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 7일
Dear Gursimran, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guestBest Regards, Waheeda Ashraf General Manager

10/10 - 훌륭해요

McKenna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff has been incredible thus far
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 28일
Dear McKenna, Thank you for choosing your stay at Holiday Inn Express New York City-Wall Street and taking the time to share your experience. We're so pleased to hear that our staff’s friendly and helpful service stood out during your stay. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. It was our pleasure to host your stay, and we look forward to your next visit.Best Regards,Waheeda AshrafGeneral Manager

10/10 - 훌륭해요

gregory a

단체 여행
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 15일
Dear Gregory A., On behalf of our Holiday Inn Express New York City-Wall Street team, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you and hope to continue being your hotel of choice whenever you return to New York City.Best Regards,Waheeda AshrafGeneral Manager

10/10 - 훌륭해요

Francisco José Solá De

2024년 1월에 4박 숙박함
답변 제공: General Manager 님, 2024년 2월 4일
Dear Francisco José Solá De, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Holiday Inn Express New York City-Wall Street. We look forward to your return and wish you all the best with your future travels.Best Regards, Waheeda Ashraf General Manager

10/10 - 훌륭해요

Liceia Sales

단체 여행
좋아요: 청결 상태, 편의 시설/서비스
2024년 1월에 4박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear Liceia Sales, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved visiting our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Holiday Inn Express New York City-Wall Street.Best Regards,Waheeda AshrafGeneral Manager

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great!
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 6일
Dear Thomas, We're thrilled to hear that you had a great experience at Holiday Inn Express New York City-Wall Street! We appreciate you sharing your feedback and look forward to seeing you on your next visit.Best Regards, Waheeda Ashraf General Manager

6/10 - 괜찮아요

Ellen

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Rooms were very cramped. Elevator service was very slow. Breakfast was good and facility seemed clean
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 30일
Dear Ellen, Thank you for being so specific in evaluating our hotel. We are pleased you had an outstanding visit and that you were able to start your day off right with our complimentary breakfast. However, we apologize for the concerns you had with your room. We are also sorry for the issues you had with our elevators during your visit. We certainly understand your frustration and are very disappointed for the temporary inconvenience. We will address this appropriately, and we want you to know we are very grateful for your patience. We appreciate hearing from our guests as we continually strive to improve our services. We hope you will revisit for a much-improved stay.Best Regards,Waheeda AshrafGeneral Manager

10/10 - 훌륭해요

VERA L

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 28일
Dear VERA L, We are delighted we exceeded your expectations for an outstanding stay at Holiday Inn Express New York City-Wall Street, and we thank you for sharing your experience with other travelers. It was our pleasure having you as our guest, and we look forward to seeing you on your next visit to the area.Best Regards, Waheeda Ashraf General Manager

10/10 - 훌륭해요

Kevin Manuel

2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 27일
Dear Kevin Manuel, We are thrilled you had an excellent stay at Holiday Inn Express New York City-Wall Street, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best Regards,Waheeda AshrafGeneral Manager

8/10 - 좋아요

Ashlin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff very friendly and helpful.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 24일
Dear Ashlin, Please accept our gratitude for reviewing your stay at Holiday Inn Express New York City-Wall Street. Your compliments are a pleasure to read, particularly regarding our staff. We take pride in providing exceptional hospitality to our guests, so it is great to see our efforts acknowledged. We hope to welcome you back soon for another enjoyable stay.Best Regards,Waheeda AshrafGeneral Manager

8/10 - 좋아요

Gloria Abiana

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 24일
Dear Gloria Abiana, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Holiday Inn Express New York City-Wall Street. We hope to have the pleasure of doing so again on your next visit to New York City.Best Regards,Waheeda AshrafGeneral Manager

4/10 - 별로예요

Bettina

가족 여행
별로예요: 숙박 시설 상태 및 시설
There was a big water damage in the ceiling. It was swollen , it looked like it’s coming down in every minute
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 22일
Dear Bettina, Thank you for staying with us and reviewing your experience. Please accept our apologies for the difficulties you experienced with the bathroom in your room and for the inconvenience this caused. We will look into this, and we are grateful for your patience. We hope to see you again so we can provide you with the seamless experience you deserve.Best Regards,Waheeda AshrafGeneral Manager

10/10 - 훌륭해요

Makeiyla

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 9일
Dear Makeiyla, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved visiting our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Holiday Inn Express New York City-Wall Street.Best Regards,Waheeda AshrafGeneral Manager

6/10 - 괜찮아요

George

좋아요: 직원 및 서비스
Very small rooms all jammed together in a way that seemed noisy.
답변 제공: General Manager 님, 2024년 1월 23일
Dear George, Thank you for choosing to stay with us. We apologize for the concerns you had regarding the size of your room. We utilize feedback like yours to improve our guest experience, and we appreciate you taking the time to leave your review. We hope to have you stay with us again.Best Regards,Waheeda AshrafGeneral Manager

10/10 - 훌륭해요

Virgen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me encanto mucho
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear Virgen, We appreciate you choosing Holiday Inn Express New York City-Wall Street and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to welcome you back in the future. Best Regards,Waheeda AshrafGeneral Manager

10/10 - 훌륭해요

Susan 님, Hendersonville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear Susan, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved visiting our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Holiday Inn Express New York City-Wall Street.Best Regards,Waheeda AshrafGeneral Manager

2/10 - 너무 별로예요

mark

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 1일
Dear Mark, On behalf of our entire team, we are sorry for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Best Regards,Waheeda AshrafGeneral Manager

10/10 - 훌륭해요

Jose

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing place
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 30일
Dear Jose, Thank you for choosing Holiday Inn Express New York City-Wall Street. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. It was our pleasure to host your stay, and we look forward to your next visit.Best Regards,Waheeda AshrafGeneral Manager

4/10 - 별로예요

Nyeri

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I stay here every time I'm in New York, disappointed in my experience this time. Lovely every other time.
2023년 11월에 4박 숙박함
답변 제공: General Manager 님, 2023년 11월 24일
Dear Nyeri, Thank you for being a loyal guest and sharing your recent experience. We sincerely regret falling short of meeting your expectations during this visit. Your past great experiences mean a lot to us, and we are genuinely sorry we did not deliver the same level of satisfaction this time. Your feedback is invaluable, and we appreciate you bringing these to our attention so we can address it appropriately. We are committed to regaining your trust and ensuring that your next stay with us exceeds your expectations, just like your previous visits. We hope to welcome you back and provide you with the exceptional experience you always deserve.Best Regards,Waheeda AshrafGeneral Manager

2/10 - 너무 별로예요

Anne

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
In need of immediate repair
While most of the staff was doing their best under stressful circumstances, a few were not at all patient, courteous or helpful. The block where the hotel is located is under heavy construction, making it very difficult to access via the main entrance and signage is covered over and blocked, making it difficult to find. It's a tight, cramped city space and the lobby is exceedingly crowded. The two elevators were not working well. They got stuck, were super slow and rickety and also completely stopped working one night and someone was trapped. Had to listen to loud banging and warning bells for several hours of the evening while repairs were attempted (unsuccessfully). By morning, a temporary fix was made. We missed our morning engagement because the elevators failed again. We were on the 26th floor and my boyfriend couldn't descend that many stairs due to knee issues, so in essence we were trapped in our room for two hours before we could exit. Another guest had to take a baby and 2 toddlers and luggage up and down 11 flights. The bed was old and lumpy and squeaky. Overall, not a pleasant stay!
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 21일
Dear Anne, First, we sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problems and prevent future occurrences. We understand your frustration and concerns and welcome the opportunity to prove ourselves again as your trusted hotel while in the New York City area.Best Regards,Waheeda AshrafGeneral Manager

10/10 - 훌륭해요

Jeremy

2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 10일
Dear Jeremy, On behalf of our team at Holiday Inn Express New York City-Wall Street, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you and hope to remain your hotel of choice whenever you return to New York City.Best Regards,Waheeda AshrafGeneral Manager

10/10 - 훌륭해요

Polina

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 20일
Dear Polina, We are thrilled you had an excellent stay at Holiday Inn Express New York City-Wall Street, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards,Waheeda AshrafGeneral Manager

8/10 - 좋아요

Cengiz

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Friendly city centre hotel. Room was clean and just enough space for me. One of the lift was muttering at floor 3 which made me a bit nervous and avoided that lift.
2023년 11월에 4박 숙박함
답변 제공: General Manager 님, 2023년 11월 18일
Dear Cengiz, Thank you for choosing Holiday Inn Express New York City-Wall Street and for your great review. We are glad you loved our clean and spacious rooms. Our goal is to provide you with an excellent stay, and we know how important it is to get a great night's sleep. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your generous remarks. However, we do want to apologize for the difficulties with the lift. We appreciate your valuable feedback; we will address this adequately. We hope to provide you with a flawless visit the next time you are in the area.Best Regards,Waheeda AshrafGeneral Manager

10/10 - 훌륭해요

Pasathorn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 14일
Dear Pasathorn, It was a pleasure to read your fantastic review of the Holiday Inn Express New York City-Wall Street. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. We loved having you as our guest and hope to see you shortly.Best Regards,Waheeda AshrafGeneral Manager

8/10 - 좋아요

Elaine

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 21일
Dear Elaine, Thank you for choosing Holiday Inn Express New York City-Wall Street. We were pleased that we exceeded your expectations during your visit to the city. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay. Best Regards, Waheeda Ashraf General Manager

8/10 - 좋아요

Patricia 님, Thunder Bay

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The desk and cleaning staff were great. There were some plumbing issues (bathroom tap was so stiff is was hard to move, toilet kept running at times). I thought it would be convenient but the subway doesn't always stop at the Wall Street stations.
2023년 10월에 4박 숙박함
답변 제공: General Manager 님, 2023년 10월 16일
Dear Patricia, We are delighted you chose to stay with us at Holiday Inn Express New York City-Wall Street. Thank you for mentioning your pleasant interactions with our staff during your stay with us. They work hard to make each guest’s visit exceptional; therefore, we appreciate the recognition of their efforts. It is apparent that we missed several opportunities to create the enjoyable vacation you anticipated, and for that, we sincerely apologize. We look forward to welcoming you back!Best Regards,Waheeda AshrafGeneral Manager

10/10 - 훌륭해요

Yan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
😄
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 13일
Dear Yan, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your generous rating, we are pleased to have achieved this for you. It was a pleasure hosting you at Holiday Inn Express New York City-Wall Street, and we look forward to welcoming you again soon.Best Regards, Waheeda Ashraf General Manager

10/10 - 훌륭해요

Aalliyah

2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 31일
Dear Aalliyah, On behalf of our team at Holiday Inn Express New York City-Wall Street, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope to continue to be your hotel of choice whenever you return to New York City.Best Regards,Waheeda AshrafGeneral Manager

10/10 - 훌륭해요

annolam

2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 27일
Dear Annolam, Thank you for the excellent rating. We are thrilled we met your expectations for a fantastic stay at Holiday Inn Express New York City-Wall Street. We hope to have the pleasure of doing so again on your next visit to New York City.Best Regards,Waheeda AshrafGeneral Manager

10/10 - 훌륭해요

NEIL

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pros: First class staff Very generous breakfast included Great location Good sized bedroom Cons: Elevator wait times Ancient towels
2023년 9월에 4박 숙박함
답변 제공: Benny 님, 2023년 9월 29일
Thank you for your feedback we hope you do stay with us again when in the City

2/10 - 너무 별로예요

David

2023년 9월에 4박 숙박함
답변 제공: General Manager 님, 2023년 10월 15일
Dear David, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Best Regards,Waheeda AshrafGeneral Manager

10/10 - 훌륭해요

Geoffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location. Helpful friendly staff. Good breakfasts
2023년 9월에 3박 숙박함
답변 제공: General Manager 님, 2023년 9월 20일
Dear Geoffrey, Thank you for your recent stay at Holiday Inn Express New York City-Wall Street and for posting such a generous review of our hotel and staff. It is a pleasure to know we exceeded your expectations! We enjoyed having you as our guest, and we hope to see you again on your next visit to New York City. Best Regards, Waheeda Ashraf General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Overall good hotel
Great location! Parking was easy to locate. The breakfast was good.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 15일
Dear Guest, Thank you for the excellent review of your stay at Holiday Inn Express New York City-Wall Street. We appreciate you mentioning our convenient location. We are delighted you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Best Regards, Waheeda Ashraf General Manager

2/10 - 너무 별로예요

Pablo 님, Drexel Hill

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast was always running out an item all the time
2023년 9월에 3박 숙박함
답변 제공: General Manager 님, 2023년 10월 28일
Dear Pablo, Thank you for your feedback and for staying with us. We apologize for the inconvenience during your breakfast experience. Your feedback is valuable, and we will work diligently to ensure a consistently satisfying breakfast for all our guests. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedication.Best Regards,Waheeda AshrafGeneral Manager

8/10 - 좋아요

ALEX

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff were great. Room could use some updates.
2023년 8월에 3박 숙박함
답변 제공: General Manager 님, 2023년 9월 9일
Dear ALEX, We appreciate you letting us know our team went over and above in handling your requests! We are also glad you were especially pleased with the service. It was a pleasure having you as our guest, and we look forward to welcoming you back to Holiday Inn Express New York City-Wall Street whenever your travels bring you to our area. Best Regards, Waheeda Ashraf General Manager