Dear Larry, Thank you for your positive response! We are delighted that your stay was exceptional from start to finish. We appreciate your remarks on the team. Having you at Extended Stay America is a pleasure, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Thomas, Thank you for reviewing our hotel. It is nice that you had a satisfactory time. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks are shared with our team for improvement, as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management

Dear Stacey, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Bonishia, Thank you for choosing us and sharing your feedback. We apologize for the inconvenience you experienced during your stay. We appreciate your feedback, as it helps us identify areas for improvement. Please rest assured that we take these concerns seriously, and we will work diligently to address and resolve any maintenance issues to enhance the overall guest experience. Thank you for sharing your observations, and we hope to provide a more comfortable stay should you choose to return.Sincerely,Hotel Management

Dear Hernan Dario, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management

Dear Mariana, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about the cleanliness and service concerns. We take pride in providing our guests with a clean, fresh environment; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely,Hotel Management

Dear Maricarmen, Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management

Dear Guest, Thank you for the review and for staying with us. Warm, thoughtful, and attentive service is a top priority; therefore, we apologize if our associates did not show this to you during check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Please know that this will be addressed, and we are grateful for your feedback. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve.Sincerely,Hotel Management

Dear Grace O, We sincerely apologize for the troubles you encountered during your stay. It's disheartening to read that your concerns were not promptly addressed. This does not meet our usual standards of service, and we understand your disappointment. We take your feedback seriously, and we'll be investigating these issues to ensure that they do not recur in the future. We value your business and would like the opportunity to make it up to you. Please consider allowing us a chance to welcome you back so we can demonstrate our commitment to providing exceptional experiences.Sincerely,Hotel Management

Dear Tina, We take comments such as this seriously, so we thank you for providing the information. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Michael, Thank you for staying with us at Extended Stay America. We strive to provide excellent value for our guests with our amenities and clean suites, as well as our friendly and efficient staff, who are always happy to assist in making your stay outstanding! Thanks again for staying with us; we hope to see you again soon. Sincerely,Hotel Management

Dear Brian, We deeply regret the experience you encountered during your stay with us. Your comfort and satisfaction are our top priorities, and we fell short in meeting those expectations. We sincerely apologize for the cleanliness issues and the presence of pests in your room. This is certainly not the level of service we aim to provide. We appreciate your patience and understanding, and we've shared your feedback with our team to ensure improvements are made. If your travels bring you back to the area, we hope you will consider giving us another chance to provide you with a more pleasant and comfortable stay. Your feedback is invaluable to us.Sincerely,Hotel Management

Dear Phillip, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable. We work hard to exceed our guests' expectations and are committed to providing outstanding hospitality. We enjoyed having you as our guest, and we hope to see you again on your next visit. Sincerely,Hotel Management

Dear Johnny, Thank you for taking the time to share your review with us. We apologize for the condition of your suite and any oversight in our hotel areas. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. Remedial steps within our housekeeping department are underway to ensure this does not happen again. Please know this is not usual for us, and we hope you give us another chance on your next visit to Austin.Sincerely,Hotel Management

Dear Holly, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we apologize for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management

Dear Guest, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. Our priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

Dear Lisa, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear DS, Thank you for taking the time to write a review. Your Feedback is important to us, as it allows us to continue to improve our guest experience. We are deeply sorry the front desk staff was not as responsive as they should have been and encountered issues with cleanliness. We aim to follow up immediately and resolve everything to your total satisfaction. We appreciate your review and will take the necessary steps to ensure the issues you described do not happen again. We hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management

Dear Maria, Thank you for evaluating your stay. We are happy your overall experience was pleasant. However, we hope you will accept our apologies regarding our breakfast. We value your feedback and strive to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Hotel Management

Dear Isora, Thank you for staying with us. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupy will be professionally inspected and treated as a precaution. We have also shared your feedback regarding cleanliness with our housekeeping team to ensure this does not happen again. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear Ahmad, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management

Dear Juan, Thank you for staying with us, and we sincerely apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Nina, Thank you for sharing your experience. We are also sorry for the issues you experienced with the front desk. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. We will take appropriate measures with our team members and train them to handle such situations better. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management

Dear Adolvin, Thank you for reviewing our hotel. We are sorry to read about your experience regarding the reservation. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future. Thank you!Sincerely,Hotel Management