Outdoor pool, pool umbrellas, sun loungers

Reviews of Smiling Hotel

4 out of 5
Smiling Hotel
National Rd No 6, Chong Kaosou Village, Sangkat Slor Kram, Siem Reap

Reviews

8.0

Very Good

Rating 10 - Excellent. 5 out of 12 reviews" "
Rating 8 - Good. 3 out of 12 reviews" "
Rating 6 - Okay. 3 out of 12 reviews" "
Rating 4 - Poor. 0 out of 12 reviews" "
Rating 2 - Terrible. 1 out of 12 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Sengtry Nol on Jan 16, 2020
Dear Madam/Sir, Greetings of the day Thank you very much for being stayed with us and taking your value times to review your experiences, you had at Smiling Hotel. We are really appreciated for your choose Smiling Hotel for your accommodations. We are more than happy to served you and can’t await to reserve again soon, your review is very important for us. All the best to you;

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Screaming kids at the pool was a real problem. I called the front desk twice but after being told they would let them know to keep the noise down the noise continued. After being on a plane 24 hours I needed sleep so finally went out and at 9:30 pm took care of the problem. I have children and Grandchildren myself and understand kids are kids but the screeching was unexceptable. Other than that breakfast was good and also the room and staff were great.
Stayed 4 nights in Sep 2019
Response from Hotel Management Team on Oct 4, 2019
Dear Mr. Michael D Kimball, However, we tried to open heart for understanding your mind during the biggest ceremony of Public Holiday that period. Thank you very much for being with us and taking your time for rating your experiences you had at Smiling Hotel. We are more than happy to serve you and looking forward to reserve again soon. Regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Need to clean the bathroom more as my room had 4 crickets in there. Otherwise great and friendly service. Highly recommend this hotel to my friends and family.
Stayed 2 nights in Dec 2018
Response from Sengtry on Dec 17, 2018
Thank you so much for taking the time to write wonderful review. It fills us with great joy to know that you had a pleasurable stay whilst you were staying with us. Again, thank you for sharing this brilliant review and we look forward to welcoming you back to Smiling Hotel in the very near future. Best wishes, Have a nice day! Sincerely Yours, Management Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large rooms. Reception staff are friendly, accommodating helpful. Excellent.
Stayed 1 night in Dec 2018
Response from Sengtry on Dec 10, 2018
Thank you so much for taking the time to write wonderful review. It fills us with great joy to know that you had a pleasurable stay whilst you were staying with us. Again, thank you for sharing this brilliant review and we look forward to welcoming you back to Smiling Hotel in the very near future. Best wishes, Have a nice day! Sincerely Yours, Management Team

8/10 Good

rama, Segamat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from Sengtry on Aug 14, 2018
Dear Value Customer, Greetings of the day.! Thank you very much for being with us and taking your time to review your experiences you had at Smiling Hotel. We are more than happy to serve you and can’t await to reserve again soon. All the best to you The management

10/10 Excellent

Lizana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, friendly and helpful staff. Giving ⭐🌟⭐🌟⭐.
Stayed 5 nights in Jul 2018
Response from Sengtry on Aug 3, 2018
Dear Mrs. Lizana, Thank you very much for being with us and taking your time to review your experiences you had stayed at Smiling Hotel. We are very pleasant to serve you again soon. All the best to you The management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sengtry on May 2, 2018
Dear Value Costumer, Thanks for your accommodated and wrote a comment us, we will try the best welcoming you at the next season soon.

6/10 Okay

mike

Liked: Room comfort
Disliked: Staff & service
an average place despite its grand entrance
breakfast was terrible no choice for westerners, no one spoke english, and no one helped in finding a table or guiding us to the food choices. maintenance poor lift not working properly, drain in hand basin blocked, chair in room broken.
Stayed 2 nights in Feb 2018
Response from Sengtry on Feb 22, 2018
Dear Mike Adam, Thanks for your reviewed us, as per we checked we did not received your information, even one time info. However, we are going to research and renovate for all your mentions. Sincerely, ECM

10/10 Excellent

Hiroshi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
バスタブがあって良かった
Stayed 6 nights in Dec 2019
Response from Sengtry Nol on Jan 16, 2020
Dear Hiroshi, Greetings of the day Thank you very much for being stayed with us and taking your value times to review your experiences, you had at Smiling Hotel. We are really appreciated for your choose Smiling Hotel for your accommodations. We are more than happy to served you and can’t await to reserve again soon, your review is very important for us. All the best to you;

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Dec 2017
Dear Stephanie, Warm Greeting from Smiling Hotel and Spa, Siem Reap, Cambodia We are very much appreciated for your value reviewed us as your experiences with our property, we are all team managements, staffs are welcoming and looking forward to your next trip soon. Regards, Sengtry

8/10 Good

いっと, JAPAN

Liked: Staff & service, property conditions & facilities
スタッフに感謝
日本語が通じず困りましたが、かたことの英語と身振り手振りで説明していたら、スタッフの方が大変親切で非常に助かりました