2 개의 야외 수영장, 수영장 파라솔, 일광욕 의자

샹그릴라 야누카 아일랜드, 피지 여행 후기

5 out of 5
샹그릴라 야누카 아일랜드, 피지
Yanuca Island, Coral Coast, Fiji Islands, Yanuca Island

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 396개" "
평점 8 - 좋아요. 1000개 이용 후기 중 362개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 142개" "
평점 4 - 별로예요. 1000개 이용 후기 중 60개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 40개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

2019년 8월에 3박 숙박함

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel for a family with young kids.
Overall, it was very pleasant staying. Room condition, food, swimming pool, and service quality was good enough. Pros: - Nice service, Decent facility condition including private beach, free breakfast, free wifi Cons: - Long distance from the airport, limited variety of food (& # of restaurant especially for guests with kids), slow wifi Additional info - Only one unpleasant experience was that the receptionist at Beach Bar & Grill was arrogant and unfriendly to us whenever he dealt with us. Except for him, all other staffs were pretty kind. I don't know the exact reason, but my guess is: 1) he is a natural-born unfriendly person, 2) he is a racist, 3) he had a bad day, 4) all of the previous reasons. I don't know his name but he looked like a gay with double block haircut. If a representative of the hotel read this review, please be aware of the situation, and take a proper action.
2018년 11월에 4박 숙박함
답변 제공: Lata Yaqona 님, 2018년 11월 20일
Dear Paul, Bula and thank you for taking the time to share your kind feedback regarding your recent stay with us. With regards to the shortfall in our services at the Beach Bar & Grill we do sincerely apologize and we do share all feedback with the team. Yours sincerely, Lata Yaqona Communications Manager

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2018년 8월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족여행 최고의숙소
가족여행으로 간 샹그릴라 피지안은 정말 만족했습니다. 나디공항에서 한시간을 가야했지만 그만큼의 가치가 있습니다. 유료이지만 셔틀을 제공하며 셔틀도 매우 친절합니다. 리조트를 둘러싼 수영장,바다,골프장 모두 아름답습니다. 직원들의 서비스도 좋으며 음식도 맛있고 아이들을 위한 프로그램도 잘되어져 있습니다. 리조트가 커서 걸어다니기 힘들며, 군데군데 리노베이션 진행중이라 모두 끝나고 가면 아주 좋을것같습니다.
2018년 5월에 2박 숙박함

10/10 - 훌륭해요

Myungho

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
방과 호텔자체가 깨끗하고, 좋았습니다, 방도 넓고, 쾌적했습니다. 그리고, 애들과 함께 간다면, Village Tour가 생각보다 좋으니, 추천드립니다.
2017년 12월에 1박 숙박함
답변 제공: Chris - Resident Manager 님, 2018년 2월 6일
Bula Vinaka Myungho, Thank you for taking the time to share your experience with us. I am glad to hear you enjoyed the village tour. It is a great experience to see the 'real Fiji'. We hope to welcome you back to Shangri-La's Fijian Resort and Spa again in the future.

10/10 - 훌륭해요

Ji-Hyun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
허니문으로 다녀왔어요
신혼여행으로 갔는데 와인이랑 초콜릿까지 신경써서 주시고 액티비티가 잘 짜여져있어서 너무좋았어요! 불쇼는 엑스트라로 돈을 내야했지만 그래도 재미있었답니다!
2017년 11월에 4박 숙박함

8/10 - 좋아요

Sangjoon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
골프장가까운 호텔
골프장이 가깝고 이용하기 편리해서 좋았어요

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
골프장이용이 편리한 호텔
골프장이 가까워서 편리하게 잘 이용했네요. 수영장도 훌륭합니다

10/10 - 훌륭해요

Brenden

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What’s not to like
2024년 3월에 6박 숙박함
답변 제공: Ash 님, 2024년 3월 24일
Bula Vinaka Brenden,Greetings from Shangri-La Yanuca Island, FijiThank you for sharing the rating and comment on the resort. We look forward to welcoming you back.Kind regards,Mrs. Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 - 훌륭해요

ismet

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were absolutely amazing. Unfortunately the weather wasn’t great however the staff managed to pull out all the stops and make us feel comfortable and help us enjoy a great time. Will definitely recommend and be sure to be back however when the weather is better.
2024년 3월에 8박 숙박함
답변 제공: Ash 님, 2024년 3월 19일
Bula ismet,Greetings from Shangri-La Yanuca Island, FijiIt is all our pleasure to receive wonderful reviews on the resort and colleagues from you. I have proudly shared this review with our colleagues and management.We are glad despite the rainy weather our team managed to make your stay an excellent one.We look forward to welcoming you back to the resort soon!!Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 - 훌륭해요

Janet Rosemary

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing resort without feeling over populated
2024년 3월에 1박 숙박함
답변 제공: Ash 님, 2024년 3월 15일
Bula Vinaka Janet Rosemary,Greetings from Shangri-La Yanuca Island, FijiIt is with great pleasure to receive an amazing review on the resort.We are glad you had a wonderful holiday with us and we look forward to welcoming you back.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

2/10 - 너무 별로예요

Brooke

단체 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extreme Family Holiday Dissapoitnment From time of arrival and check in was complete shambles. The feeling of chaos and uncomfortableness continues for every aspect of the stay. We were hoping for a week of relaxation and activities, instead we got: -A room that was dirty, mouldy, stuffy, smelly, mosquitos infested, damp room and linen. - A run down building which feels like you could be anywhere else in dodgy hotel anywhere in the world, you have no idea you are in Fiji. - No hot showers for the entire 7 nights - To get anywhere around the hotel it was very confusing and took forever. Maze of paths and stairways not accessibility (pram) friendly at all. - Every meal time was chaotic, it didn’t matter where we went the meal times were such busy, loud places with no happy hospitality. The vibe was extremely stressful with loud music and people packed in at the buffet. Food was very average for the price. -The smell of sewage leaked through the room as we had people working on the pipes outside our room. This smell continued doing the stay. -Staff were clearly run down and the friendliness we have experienced everywhere else and at other stays over Fiji was not evident here at all, we were just a number. -The pool was not relaxing with so many people, loud music and over chlorinated water. - Kids Club did not feel welcoming, safe or fun for the kids at all. Overall it really feels like is a dated four star hotel that has turned into a money making machine ripping you off.
답변 제공: Ash 님, 2024년 3월 13일
Bula Brooke,Greetings from Shangri-La Yanuca Island, FijiThank you for sharing your valuable feedback on resort which has been communicated with management team to work on improvement.We sincerely apologize for the inconvenience caused during your stay.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 - 훌륭해요

Raluveqio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Ash 님, 2024년 3월 6일
Bula Raluveqio,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great rating on resort.We look forward welcoming you back in near future.With Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 - 좋아요

Pao

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly and helpful. They provide golf cart rides around resort if you call and ask for it.
2024년 2월에 5박 숙박함
답변 제공: Ash 님, 2024년 3월 4일
Bula Pao,Greetings from Shangri-La Yanuca Island, Fiji Thank you for your great review on resort and colleagues.We are glad you had awesome holiday with us and we look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

6/10 - 괜찮아요

James 님, Auckland

별로예요: 숙박 시설 상태 및 시설
2024년 2월에 7박 숙박함
답변 제공: Ash 님, 2024년 3월 6일
Bula James,Greetings from Shangri-La Yanuca Island, FijiThank you for your valuable time providing resort a rating.We look forward welcoming you back in near future.With Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

6/10 - 괜찮아요

Harley

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Needs major remodel. Several things did not work. Water quiet in the middle of a shower. Power out due to construction. One restaurant had very poor service.
2024년 2월에 6박 숙박함
답변 제공: Ash 님, 2024년 2월 26일
Bula Harley,Greetings from Shangri-La Yanuca Island, FijiThank you to share your review on resort which has been communicated with the management team to action.We sincerely apologize for the inconvenience you have encountered during your stay.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

6/10 - 괜찮아요

Rosie

연인과의 여행
별로예요: 직원 및 서비스
We stayed is an apartment style 3rd floor walk up. It was a very older tile bathroom. The views were great but the property is very big. You send lots of time walking to everything. Staff immediately lost our car keys. After calling us 3x they found them. Staff were not as well trained at hospitality as other resorts. I small bottle of water was provided per day. More signage on trails and paths or more map posts would be nice. They marked building 2 on the map but our room was building 4. The inner reef has pretty snorkeling but go at high tide and wear water shoes with your flippers. The Asian restaurant was very slow. Not as good as the hype and they lost out bill. They hunted for a very long time. It was funny to see the land crabs running around after dark. If you phone for anything it rings endlessly and you might get someone but then what you request won’t happen for a very long time. One pool was closed for hours to fix the water. The stay was nothing terrible but nothing great. The best thing was the snorkeling but when we asked nobody tells you about it. If you go at low tibe there is no room to swim.
2024년 1월에 3박 숙박함
답변 제공: Ash 님, 2024년 2월 24일
Bula Vinaka Rosie,Greetings from Resort!Thank you to share your review which has been sent to all management to work in own areas of issue to improve and to take appropriate actions with colleagues in subject.We sincerely apologize for the inconvenience you have experienced during your stay.Kind regards,Ashwini Singh Executive Secretary / Quality Improvement Manager

10/10 - 훌륭해요

Scott

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great food and beaches and pools
2024년 2월에 5박 숙박함
답변 제공: Ash 님, 2024년 2월 24일
Bula Vinaka Scott,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great rating.We look forward welcoming you back.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 - 훌륭해요

Melissa 님, BARGARA

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A lovely property but a little disappointing that there were limited restaurants open during our stay, apparently due to staff shortages. Lovely staff everywhere and the room was well equipped and comfortable. We have just moved to Double Tree Hilton but I would prefer to stay here. Great for children also with several pools, a great swimming beach and great water sports. Highly recommend.
2024년 2월에 3박 숙박함
답변 제공: Ash 님, 2024년 2월 12일
Bula Vinaka Melissa,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great review on resort and colleagues, and we look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 - 좋아요

Harper

2024년 1월에 4박 숙박함
답변 제공: Ash 님, 2024년 3월 24일
Bula Vinaka Harper,Greetings from Shangri-La Yanuca Island, FijiThank you for sharing the rating on the resort. We look forward to welcoming you back.Kind regards,Mrs. Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 - 훌륭해요

Barbara

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved swimming pools, close distance to the beach and service and restaurants and all the activities
2024년 1월에 7박 숙박함
답변 제공: Ash 님, 2024년 2월 12일
Bula Vinaka Barbara,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great review and we look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 - 훌륭해요

Eseta L

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I highly recommend the Reef Wing.. Outstanding in every way- amazing friendly staff, great food and beverage options, comfortable clean room. Excellent holiday experience.
2024년 1월에 7박 숙박함
답변 제공: Ash 님, 2024년 2월 5일
Bula Vinaka Eseta L,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great review on resort and colleagues specially for the Reef Wing.We are glad you had excellent holiday with us and we look forward welcoming you back.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 - 좋아요

Jason 님, Vermont

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 7박 숙박함
답변 제공: Ash 님, 2024년 2월 5일
Bula Jason,Greetings from Shangri-La Yanuca Island, FijiThank you for your rating and we look forward welcoming you back in near future.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 - 좋아요

Zsarra

2024년 1월에 4박 숙박함
답변 제공: Ash 님, 2024년 2월 5일
Bula Zsarra,Greetings from Shangri-La Yanuca Island, FijiThank you for your rating and we look forward welcoming you back in near future.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 - 좋아요

Melissa

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Ash 님, 2024년 2월 5일
Bula Melissa,Greetings from Shangri-La Yanuca Island, FijiThank you for your rating and we look forward welcoming you back in near future.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 - 좋아요

Alisha

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
We just returned from our trip
2024년 1월에 8박 숙박함
답변 제공: Ash 님, 2024년 1월 16일
Dear Alisha,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great rating towards resort. We are glad you had wonderful holiday with us and we look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 - 훌륭해요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함
답변 제공: Ash 님, 2024년 1월 9일
Bula Matthew,Greetings from Shangri-La Yanuca Island, FijiThank you for your rating.We look forward welcoming you back.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

6/10 - 괜찮아요

Ashika

2024년 1월에 2박 숙박함
답변 제공: Ash 님, 2024년 2월 12일
Bula Vinaka Ashika,Greetings from Shangri-La Yanuca Island, FijiThank you to share your rating and we look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 - 좋아요

Mark 님, Scarborough

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent place but is looking a little worn and needs a little face lift here and there. Also some more covered areas or additional umbrella's would be great for people with small kids.
2023년 12월에 7박 숙박함
답변 제공: Ash 님, 2024년 1월 9일
Bula Mark,Greetings from Shangri-La Yanuca Island, FijiThank you for sharing your great review on resort and providing your observations with suggestions which has been shared with the management team.We look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 - 훌륭해요

Asenaca

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nice
2023년 12월에 1박 숙박함
답변 제공: Ash 님, 2024년 1월 9일
Dear Asenaca,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great review on resort .We are glad you had wonderful stay with us and we look forward welcoming you back.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

6/10 - 괜찮아요

Ashani

2023년 12월에 7박 숙박함
답변 제공: Ash 님, 2024년 1월 9일
Bula Ashani,Greetings from Shangri-La Yanuca Island, FijiThank you to share your rating with us on resort. We are glad you enjoyed your stay.We look forward welcoming you back near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

6/10 - 괜찮아요

Hariharan

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Graeat location and property. But service lacking
Great propwrty, amazing location .. but surely need more vegetarian option for food ..and the service is greatly lacking in all areas from reception to the restaurants on site
2023년 12월에 4박 숙박함
답변 제공: Ash 님, 2024년 1월 9일
Bula Hariharan,Greetings from Shangri-La Yanuca Island, FijiThank you to share your constructive feedback which I am very glad to communicate with our management team. For lack of service is due to number of new colleagues being hired and we are working of training them and for old colleagues we will arrange refresher trainings.We sincerely apologize for the inconvenience caused during your stay.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

2/10 - 너무 별로예요

Jill

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Ash 님, 2023년 12월 29일
Bula Jill,Greeting from Shangri-La Yanuca Island, FijiThank you for your rating.Vinaka,Ashwini SinghExecutive Secretary / Quality Improvement Manager

2/10 - 너무 별로예요

jay

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
not good customer services very slow
2023년 12월에 3박 숙박함
답변 제공: Ash 님, 2023년 12월 27일
Bula Jay,Greetings from Shangri-La Yanuca Island, FijiThank you for your review which is very disappointing to know you have been inconvenienced by the customer service.We will share this review with our management team to work on improvement and implementation.We sincerely apologize for the inconvenience being encountered.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 - 훌륭해요

Matteo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Ash 님, 2023년 12월 27일
Dear Matteo,Greetings from Shangri-La Yanuca Island, FijiThank you for your great rating.We look forward to hosting you again.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

2/10 - 너무 별로예요

Zikar

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very bad resort would not recommend
Service was appauling, took almost an hour to check in and there was a girl at reception Karishma who was so rude at checkout. We booked a double bed room, however my kids were given a sofa to sleep on. We were told that no other rooms were available. Also at the buffet breakfast the coffee machine was broken.
2023년 12월에 1박 숙박함
답변 제공: Ash 님, 2023년 12월 22일
Bula Zikar,Greetings from Shangri-La Yanuca Island, FijiThank you to share your constructive review and this has been communicated with the concerned management to work on the improvement.We sincerely apologize for the inconvenience you have experienced.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 - 훌륭해요

Prashant

2023년 12월에 6박 숙박함
답변 제공: Ash 님, 2024년 2월 12일
Bula Vinaka Prashant,Greetings from Shangri-La Yanuca Island, FijiThank you to share your rating and we look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 - 좋아요

Bina

연인과의 여행
별로예요: 직원 및 서비스
Property was beautifully decorated for Christmas. Checking-in was horrible, we were held up at the desk for 50 minutes. It seemed the receptionist didn’t know her job that well.
2023년 12월에 2박 숙박함
답변 제공: Ash 님, 2023년 12월 22일
Bula Bina,Greetings from Shangri-La Yanuca Island, FijiThank you to share your review on resort and colleague.We sincerely apologize for the inconvenience caused during your stay.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 - 훌륭해요

Ashwin

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Ash 님, 2023년 12월 22일
Bula Ashwin,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great picture.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 - 훌륭해요

Prerna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The wifi was great . Lots of restaurants.. beautiful beaches and views. Pools were clean as well..
2023년 12월에 4박 숙박함
답변 제공: Ash 님, 2023년 12월 22일
Bula Vinaka,Greetings from Shangri-La Yanuca Island, FijiThank you for your great review on resort.We look forward welcoming you back.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 - 좋아요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Huge space
Huge resort, lots of activities for all ages. Many food options, we opted for dinner buffet but in retrospect I'd leave my options open as buffet though plentiful, was okay. Staff were all helpful and friendly but we found reception/car area a bit weak. Concierge lost track of our keys once, no one to retrieve car second time. Overall a pleasant experience and everything in one place
2023년 12월에 3박 숙박함
답변 제공: Ash 님, 2023년 12월 22일
Bula Vinaka,Greetings from Shangri-La Yanuca Island, FijiThank you to share your constructive feedback which has been communicated with the management team to work with own areas on improvement.We sincerely apologize for the inconvenience caused during your stay.We look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 - 좋아요

G

2023년 11월에 6박 숙박함
답변 제공: Ash 님, 2023년 12월 22일
Bula Vinaka,Thank you,Yours Sincerely,Ashwini SinghExecutive Secretary /Quality Improvement Manager

6/10 - 괜찮아요

Keyshuana

좋아요: 청결 상태, 직원 및 서비스
The beach which provides nice snorkeling is the centerpiece of this hotel! When the sun hits just right against the water, it’s a stunning sight. This is a big hotel
2023년 12월에 2박 숙박함
답변 제공: Ash 님, 2023년 12월 22일
Bula Vinaka,Greetings from Shangri-La Yanuca Island, FijiThank you to share your constructive feedback which has been communicated with the management team to work with own areas on improvement.We sincerely apologize for the inconvenience caused during your stay.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

6/10 - 괜찮아요

Tariq

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Definitely not a five-star property…at-most, three-star. Airconditioning in the room did not work properly and the management was in no hurry to fix it despite calling them several times. It never worked during my stay. In-room dining choices were few. Hotel is on an island so you are cut-off from the outside world and transportation around is expensive. Bathroom fittings are too old and smell of moisture all the time. Will definitely not stay here again. Not value for money.
2023년 12월에 4박 숙박함
답변 제공: Ash 님, 2023년 12월 22일
Bula Vinaka,Greetings from Shangri-La Yanuca Island, FijiThank you to share your constructive feedback which has been communicated with the management team to work with own areas on improvement.We sincerely apologize for the inconvenience caused during your stay.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 - 훌륭해요

Arpana

연인과의 여행
Good Relaxing
2023년 11월에 6박 숙박함
답변 제공: Ash 님, 2023년 12월 6일
Dear Arpana,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great rating.We look forward welcoming you back soon.Yours Sincerely,Ashwini SinghExecutive Secretary/Quality Improvement Manager

10/10 - 훌륭해요

Basil

2023년 11월에 2박 숙박함
답변 제공: Ash 님, 2023년 12월 22일
Bula BasilGreetings from Shangri-La Yanuca Island, FijiThank you to share your rating.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 - 훌륭해요

Ben

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2023년 11월에 2박 숙박함
답변 제공: Ash 님, 2023년 12월 2일
Bula Ben,Greetings from Shangri-La Yanuca Island, FijiThank you for sharing your great review on resort and colleagues.We are glad you had wonderful holiday with us and we look forward welcoming you back.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 - 훌륭해요

Jen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful resort, food was incredible and staff were so friendly and helpful. Would definitely go back.
2023년 11월에 5박 숙박함
답변 제공: Ash 님, 2023년 12월 2일
Bula Jen,Greetings from Shangri-La Yanuca Island, FijiThank you for sharing your great review on resort and colleagues.We are glad you had wonderful holiday with us and we look forward welcoming you back.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

4/10 - 별로예요

Benny

별로예요: 청결 상태, 직원 및 서비스
2023년 11월에 8박 숙박함
답변 제공: Ash 님, 2023년 12월 2일
Bula Benny,Greetings from Resort,Thank you for your valuable time to provide rating which has been shared with the management to work towards improvement.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 - 훌륭해요

Rachel

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Absolutely loved it here. Yes some parts around the resort are tired but it wasn't anything to ruin the trip. Room was great, clean and bed was super comfy. Staff were lovely and always friendly and helpful. Had the best time here and would definitely come back.
2023년 11월에 8박 숙박함
답변 제공: Ash 님, 2023년 11월 16일
Bula Vinaka Rachel,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great review on resort and colleagues. We are glad you had wonderful holiday with us and we look forward welcoming you back.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager