Thank you very much for this kind rating!

Dear Kamran,Thank you for sharing your positive experience with us! We are thrilled to hear that you found our staff wonderful, our amenities exceptional, and our dining options satisfying. Ensuring our guests feel comfortable and enjoy their time with us is our top priority, and we are glad to hear that we succeeded in creating a welcoming environment for you.We take great pride in offering top-quality food and drinks, and we are delighted that you enjoyed them during your stay. Providing our guests with top-notch service and products is essential to us, and we are pleased to hear that we met your expectations in this regard.We are also glad that you appreciated being able to use our facilities even after checking out. We aim to make our guests' experiences as convenient and enjoyable as possible, and we are happy that we could accommodate your needs in this way.We look forward to welcoming you back to Mitsis Hotels in the future, whether it be to this property or another one. Kind regards,

Thank you very much for this amazing rating!

Dear Marian,Thank you for taking the time to share your feedback with us.We're pleased to hear that you loved the local proximity to Rhodes town and that you found our hotel to be clean.We appreciate your understanding regarding the need for refurbishment, and we apologize for any inconvenience this may have caused during your stay. Rest assured, we take your comments seriously and are committed to continuously improving our facilities to provide a better experience for our guests.We're hopeful for the opportunity to welcome you back to a more modern and updated hotel that aligns with our other Mitsis quality hotels.Kind regards,

Dear Patrick,Thank you for your positive review! We're thrilled to hear that you experienced great customer service and found our staff to be personable and responsive. Providing excellent service is a top priority for us, and your feedback is truly appreciated.We look forward to the opportunity to welcome you back for another enjoyable experience. Kind regards,Gianna

Dear Jean Francois,Thank you very much for this positive rating. It is truly a pleasure to know that you have enjoyed your stay with us.Kind regards,

Dear Kay,Thank you for taking the time to provide feedback on your recent stay at the Mitsis Grand Hotel. We appreciate your insights and regret to learn that your experience fell short of your expectations.We apologize for any inconvenience you experienced regarding our policies and services. Please note that our policy entails the refilling of the mini-bar free of charge every other day. We regret any confusion that these policies may have caused.Furthermore, upon your arrival, our reception team provided you with all the necessary information to ensure that you are fully informed and have a relaxing stay. With that being said, as sustainability is of great importance to us, all our guests are offered every other day cleaning service, nevertheless, they have the freedom to choose everyday cleaning if this better accommodates their personal needs.Regarding your comments about our culinary offers, we would like to point out that our team consistently monitors and manages the temperature of the dishes in our buffet restaurant. We acknowledge that individual preferences for food temperature can differ among our guests, and our goal is to accommodate a diverse array of tastes and choices. We will work closely with our culinary experts to carefully assess and improve our menu offerings.Lastly, we are continuously investing in upgrades and renovations to enhance the guest experience, and we appreciate your understanding in this matter. However, we are confident that our housekeeping team diligently follows a cleaning regimen to ensure the cleanliness and comfort of our guests. While we understand your decision not to return, we hope that in the future, you might reconsider and give us another opportunity to demonstrate the improvements we've implemented based on your feedback.Warm regards,

Thank you very much for this amazing rating!

Dear Riku,Thank you for taking the time to share your recent experience at the Mitsis Grand Hotel.We are thrilled to hear that our location and dining options added value to your stay.Your feedback regarding the rooms is greatly appreciated. We constantly strive to ensure our guests have a comfortable and enjoyable stay, and your comments about the need for a surface renovation have been duly noted. It's delightful to know that despite this, it did not impede the enjoyment of your vacation.We genuinely value your input and hope to have the opportunity to welcome you back for an even more fulfilling stay, offering improved and updated facilities.We look forward to hosting you again in the near future.Warm regards,

Dear Anja,Thank you so much for your continued loyalty and for choosing Mitsis Grand Hotel. It's an absolute pleasure to hear about your delightful experiences with us.We are thrilled to know that our dedicated staff managed to exceed your expectations and provide you with outstanding service. Their commitment to ensuring our guests feel welcome and taken care of is something we take great pride in.We also appreciate your kind words regarding our diverse culinary offerings. We strive to provide a wide array of delicious and high-quality food and drinks to cater to the varying tastes of our esteemed guests.Your recommendation means the world to us. It's the greatest compliment to receive your endorsement, and we're incredibly grateful for your continued trust in us. We eagerly await your next visit and look forward to making it another exceptional stay for you at Mitsis Grand Hotel.Kind regards,

Dear Dean,Thank you for your continued loyalty and for choosing to stay with us at Mitsis for the third year in a row.We greatly value your feedback regarding the condition of our building. Rest assured, we continuously strive to maintain a high standard of comfort and quality for our guests. Your observations are crucial, and we are taking steps to address areas that might need attention to ensure that your next experience is even better.It's fantastic to know that despite any minor signs of aging, the overall experience at our hotel remained positive for you. Your satisfaction is of utmost importance to us, and we are dedicated to making ongoing improvements to enhance our facilities.We look forward to welcoming you back for the fourth year and assure you that we will continue our efforts to ensure a consistently outstanding stay.Warm regards,

Dear Paul,Thank you so much for taking the time to share your feedback with us. We are truly delighted to hear that your experience at our Mitsis Grand Hotel was, for the most part, enjoyable, and that the majority of our staff left a positive impression.Your willingness to return next year is the best compliment we could receive. We can't wait to welcome you back and provide you with an even more memorable experience.Once again, thank you for choosing to stay at Mitsis Grand Hotel and for sharing your valuable feedback. We look forward to hosting you again in the near future.Kind regards,

Dear Nicolas,Thank you for taking the time to share your feedback about your recent stay at our Mitsis Grand Hotel. We greatly appreciate your input as it helps us continually improve our services.We are genuinely sorry to hear about your experience with our Italian restaurant being fully booked during your stay. We understand how important it is for our guests to enjoy our dining options, and we apologize for any inconvenience this may have caused. Your feedback has been duly noted into consideration for further improvements.Additionally, we understand that our rooms may not be as modern as some guests may prefer, and we apologize if this impacted your overall enjoyment of your stay.We value your feedback and hope that you will consider giving us another chance to provide you with an outstanding stay. Kind regards,

Dear Gerhard,Thank you for sharing your wonderful feedback about your recent stay with us. We are delighted to hear that you had a great room with a sea view, enjoyed the company of our friendly staff, and savored our delectable cuisine. Our staff takes pride in providing excellent service, and we are pleased that they contributed positively to your experience. Your satisfaction is our priority, and we are grateful for your kind words.We look forward to welcoming you back to our seaside haven for another wonderful holiday in the near future.Warm regards,

Dear Maarit,Thank you very much for dedicating the time to write this lovely review.We are grateful for your recommendation and your positive feedback about your stay at our hotel. It's fantastic to hear that you had a great experience.Our prime location in Rhodes town is indeed one of our key features, and we're delighted that it added to your overall enjoyment. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Best regards,

Thank you very much for this kind rating!

Dear Robin,Thank you for taking the time to write this lovely review regarding your recent stay at the Mitsis Grand Hotel.We're thrilled to hear that you found our staff pleasant, polite, and friendly. It's always our pleasure to provide top-notch service to our guests.We can't wait to welcome you back for another fantastic stay. Thank you for your kind words!Kind regards,

Dear Sylvia,We greatly appreciate your valuable feedback and are delighted to hear that you had an exceptional stay at Mitsis Grand Hotel. We also value your honesty in mentioning the need for renovations. Guest feedback is invaluable to us, and we take it seriously. We are committed to maintaining and enhancing our property to ensure the utmost comfort and satisfaction for all our guests. Our team will continue to work diligently to provide you and all our guests with a memorable and enjoyable experience.We look forward to having the pleasure of hosting you again in the future.Kind regards,

Thank you very much for this amazing rating!

Dear Pirkko,Thank you for taking the time to share your impressions regarding your recent stay with us.We genuinely appreciate your insights, as they help us identify areas where we can make improvements.We are sorry to hear that the pillows did not meet your expectations. We understand that the comfort of your sleeping arrangements is crucial, and we regret that we were not able to provide you with pillows that suited your preference. We will review our pillow options to offer a more varied selection in the future.Additionally, we are disheartened to learn that the age of our hotel may have given you a perception of wear and tear. While we may not be the most recently renovated property, we acknowledge that certain signs of wear can surface over time. We are committed to ongoing maintenance and enhancement of our facilities. Our goal is to ensure that all our guests enjoy a comfortable and pleasant experience. At this point, is significant to know that none of our rooms or other departments of the hotel are dirty, as we strictly follow all the health and safety protocols. Nevertheless, we will be reviewing our cleaning procedures with our housekeeping team to ensure that all rooms are thoroughly cleaned and maintained to a high standard.Your feedback is essential to us, and we hope that you will consider giving us another opportunity to serve you in the future.Kind regards

Dear Ross,Thank you very much for this wonderful rating.Kind regards,

Dear Sandra Ann,Thank you for sharing your feedback with us! We're delighted to hear that you found our hotel fabulous and appreciated our strong focus on customer service. Providing exceptional service is our top priority, and we're thrilled that it left a positive impression on you.It's also great to know that you enjoyed our food and facilities. We take pride in offering a wide range of dining options and maintaining top-notch amenities for our guests to enjoy.Your comments about the bedrooms are duly noted. We continually strive to improve and update our accommodations to ensure they meet the highest standards. However, we are pleased to hear that you found them clean, which is of utmost importance to us.Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.Warm regards,

Dear Mark,Thank you for taking the time to share your feedback regarding your recent holiday experience at our hotel. It's wonderful to know that you found our staff to be hardworking, friendly, and personable. We believe that our team is indeed one of our greatest assets, and we will be sure to pass on your compliments to them. We are also pleased that you enjoyed the food, with special praise for our Italian restaurant. We value your constructive comments about the decor of both the rooms and the external areas. We are always looking for ways to improve, and your input helps us in our ongoing efforts to enhance the guest experience.We look forward to welcoming you back in the future!Warm regards,

Dear Helen-Marie,Thank you for taking the time to share this valuable impressions regarding your recent stay at our hotel. We're delighted to hear that you found the public areas of the hotel beautiful. We take great pride in creating inviting and well-maintained communal spaces for our guests to enjoy.However, we sincerely apologize for any disappointment you experienced with the condition of your room. It saddened us if the age of our hotel gave you the impression of wear and tear. As we are not from the most renovated hotel some damages may occur but we constantly strive to maintain and improve our facilities to provide our guests with a comfortable and enjoyable experience.Thank you for choosing our hotel, and we hope you will consider returning in the future so that we can demonstrate the improvements we've made based on your valuable feedback.Kind regards,

Dear Markus,Thank you for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a great experience during your stay. Your kind words about our staff, food, and cocktails mean the world to us.We aim to provide our guests with a memorable and seamless experience, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable. If you ever plan to visit us again in the future or have any specific preferences or requests for your next visit, please feel free to let us know. We're here to ensure that every stay with us is as great as the last.Warm regards,

Dear Beverley,Thank you so much for taking the time to share your feedback with us. We are thrilled to hear about your fantastic experience at the Mitsis Grand Hotel.It brings us immense joy to know that you found our staff amazing. We take pride in our team's dedication to providing exceptional service, and your kind words are a wonderful acknowledgment of their efforts.We're delighted that you enjoyed the fabulous food and drinks at our hotel. Our culinary team works tirelessly to offer a wide range of delicious options to cater to our guests' tastes.We look forward to welcoming you back to the Mitsis Grand Hotel in the future for another outstanding stay.Warm regards,

Dear Thomas,We greatly appreciate you choosing to spend your holiday with us at the Mitsis Grand Hotel and for sharing your feedback with us. We're delighted to hear that you enjoyed the entertainment during your stay. Our team works hard to provide a variety of activities and shows to keep our guests entertained.We're particularly thrilled to hear that you found our poolside staff to be excellent. Their dedication to ensuring a pleasant and enjoyable experience for our guests is truly commendable, and your kind words will be shared with them.Regarding the food, we're grateful for your feedback, and we understand that variety is essential to enhance the dining experience. Please know that we regularly review our menu offerings to make necessary improvements and provide a wider selection for our guests.We acknowledge your comment about the room, and we value your understanding of our ongoing efforts to enhance our accommodations. It's our aim to create lasting memories for our guests, and we hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Kind regards,

Dear Eyal,Thank you for leaving this rating with us. Nevertheless, seeing your low rating, it would have been useful if you had left some kind of feedback in order to know why we did not fulfill your expectations.We hope to welcome you again!Kind regards,

Dear Valued guest,Thank you for taking the time to share your recent experience at our hotel. We appreciate your candid feedback and apologize for the issues you encountered during your stay.It's heartening to hear that you found our staff and service to be excellent. We take great pride in our team's dedication to providing exceptional service, and we're pleased to know that they made a positive impression on you.However, we deeply regret that you experienced challenges with certain aspects of your stay. Please accept our sincere apologies. These are not reflective of our usual standards, and we are actively working to address and rectify these maintenance issues to ensure they do not occur again in the future.We have also noted your comment about the paper being inserted in the electrics. Safety is our utmost priority, and we will be investigating this matter thoroughly to prevent any such incidents from happening again.We understand that your overall experience may have been marred by these issues but we do hope that you will consider giving us another opportunity to provide you with a flawless stay in the future. Warm regards,

Dear Stephen Leslie,Thank you for taking the time to share your wonderful feedback about your recent stay with us at Mitsis Grand Hotel. We are truly delighted to hear that you had a memorable experience during your visit.Your kind words regarding our exceptional customer service and the quality and variety of our food and drink options are greatly appreciated. We take pride in providing our guests with the best possible service and culinary experiences, and it's rewarding to know that we met your expectations.We also appreciate your feedback regarding our rooms. Your input is invaluable to us, and we want to assure you that your comments have been duly noted. Once again, thank you for choosing Mitsis Grand Hotel, and we eagerly await your return in the future. Kind regards,

Dear Yvonne,Thank you so much for your incredible review!We are absolutely thrilled to hear that you had a fabulous experience at our hotel and that you enjoyed every aspect of your stay.Your kind words about our staff and their top-notch service are greatly appreciated. We take immense pride in providing a memorable and comfortable experience for our guests.It's wonderful to know that you enjoyed our diverse culinary offerings with plenty of a la carte restaurants to choose from. We also appreciate your recognition of our commitment to cleanliness, as maintaining a spotless environment is a top priority for us.We look forward to providing you all with another wonderful experience.Kind regards,

Thank you very much for this amazing rating!

Dear Raphael,Thank you very much for dedicating the time to post this lovely rating!We hope to enjoy the rest of your stay!Kind regards,

Dear Abigail Louisa,Thank you for taking the time to share your thoughts on your recent stay at Mitsis Grand Hotel. We truly appreciate your feedback as it helps us to continuously improve our services and facilities.We're delighted to hear that you found the hotel's pricing reasonable and enjoyed the good quality of food served in our a la carte restaurants. It's heartening to hear that you found most of our staff friendly and enjoyed the bar service. However, we apologize if your experience did not fully align with the 5-star expectations.We've noted your observations regarding the buffet variety and the consistency of food choices. Your comments regarding the serving time are duly noted as well and will be taken into consideration for further improvements. As we are a historical hotel, some damages might occur in the rooms, however, this does not affect our service provision in any way. Your feedback is invaluable to us, and we're committed to making the changes needed in the future improvements.Thank you once again for choosing to stay with us and for providing your insights. We look forward to welcoming you back and exceeding your expectations.Kind regards,

Dear Lior,Greetings from Mitsis Grand Hotel and thank you for this wonderful rating.Kind regards,

Dear Victor,Thank you for taking the time to share your feedback following your recent stay at our hotel. Regarding the meals, we understand that dining is a crucial aspect of any stay, and we deeply regret it if our offerings did not meet your culinary preferences. Our kitchen team provides a diverse and delicious dining experience. It’s a shame though that you fail to mention our different a la carte restaurants besides the main buffet restaurant, where our guests can find a range variety of dishes.We constantly strive to maintain and improve the quality of our accommodation, and we will certainly review your concerns to ensure that we address any areas that require attention.We genuinely hope that you might consider giving us another opportunity to showcase the true level of service and excellence we are known for.Kind regards,

Dear adel,Thank you for this kind rating.Kind regards,

Dear Giovanna,We would like to express our sincere gratitude for taking the time to share your experience following your recent stay at our hotel. We sincerely apologize for any inconvenience you encountered regarding the condition of the bathrooms. We assure you that we are committed to continuously improving and maintaining the highest standards of comfort and aesthetics throughout our property.We value your input on the frequency of housekeeping services but please note that the guests are presented with the option to choose and provide their preferences upon arrival, as facilitated by our staff.Kindly be informed none of our rooms or other hotel departments are dirty, as we strictly follow all the health and safety protocols. Nevertheless, we will be reviewing our cleaning procedures with our housekeeping team to ensure that all rooms are thoroughly cleaned and maintained to a high standard.We want to express our understanding of your observation regarding the pool area. The popularity of this time of year does indeed lead to increased occupancy, which naturally results in a higher demand for our pool facilities. While we are pleased to see our guests enjoying the pools, we acknowledge the challenges it may pose in securing a comfortable spot.Additionally, we are delighted to hear that you found the live music performances in the evenings to be enjoyable. Your praise for our culinary offerings and the quality of our reservation-based restaurants warms our hearts.Your valuable feedback is instrumental in our ongoing efforts to enhance the guest experience and provide impeccable services.Should your travels bring you back to Rhodes, we hope to have the pleasure of welcoming you once more.Warm regards,

Dear Danny,Thank you for your amazing five-star review! We're thrilled you enjoyed the stunning sea view and our exceptional cocktail and food selection. It's great to hear that you also appreciated the convenient location for exploring Rhodes old town and the nearby party zone.We can't wait to welcome you back for another wonderful stay with us!Kind regards,

Dear Mrs. Doris,Thank you very much for this rating.Kind regards,

Thank you very much for this lovely rating!

Dear Abeer,Thank you for leaving this rating with us. Nevertheless, seeing your low rating, it would have been useful if you had left some kind of feedback in order to know why we did not meet your expectations.We hope that you will reconsider staying with us in the future, as we would love the chance to provide you with an exceptional escapade that reflects the true essence of our hotel.Kind regards,

Dear Meni,Thank you for taking the time to share your positive experience at the Mitsis Grand Hotel. We're delighted to hear that you had a great time during your stay.It's truly heartwarming to know that our hospitality left a lasting impression on you. Our dedicated service team takes immense pride in providing exceptional service to our guests, and your kind words are a testament to their hard work and dedication.We sincerely appreciate your feedback and hope to have the pleasure of welcoming you back for another memorable stay in the future.Warm regards,

Dear Marko,Thank you very much for taking the time to write this kind rating.

Dear Mrz. Renan,Thank you very much for this rating.Kind regards,

Dear Simone,Thank you very much for choosing the Mitsis Grand Hotel and for dedicating the time to post this lovely rating!We hope to welcome you again to our premises!Kind regards,

Dear Mr. Bernard,Thank you for taking the time to share with us your kind impressions regarding your recent stay at the Mitsis Grand Hotel.As a five-star hotel, we take pride in delivering exceptional service and exceeding our guests' expectations, and it is disheartening to learn that we fell short of meeting yours.First of all, with a total of 7 restaurants available within our hotel, we strive to cater to a wide range of tastes and preferences. Each of our dining establishments is carefully curated to offer a unique and memorable culinary experience. Our team of talented chefs works diligently to craft delectable dishes using the finest ingredients and we are sorry if you did not experience that.Furthermore, we sincerely apologize for the inconvenience you faced with the room's soundproofing. Our aim is to create a peaceful and relaxing environment for our guests, and we are disappointed to learn that we failed to deliver on this aspect. Additionally, our professional staff when were aware of this dissatisfaction, took immediate measures to change your room.Moreover, you incurred additional charges because you chose to upgrade your room type for the rest of your stay.Nevertheless, your feedback is a valuable learning opportunity for us, and we promise to work diligently to make the necessary changes to regain your confidence in us.We thank you once again for bringing these matters to our attention.We hope to have the chance to welcome you back in the future, providing you with an unforgettable and truly five-star experience.Kind regards,

Dear Mariangela,Thank you so much for taking the time to share your wonderful experience with us! We are delighted to read your review and are thrilled to know that you had such an amazing stay at our hotel.It brings us immense joy to know that you found our hotel to be everything you could ever ask for. We take great pride in offering our guests a memorable and exceptional stay, and it's incredibly rewarding to hear that we succeeded in exceeding your expectations.Your kind words serve as a true motivation for our team to continue delivering the highest level of hospitality and service. It's guests like you who inspire us to maintain our commitment to excellence.Once again, thank you for choosing Mitsis Grand Hotel for your stay, and for sharing such a positive review. We would be absolutely delighted to welcome you back in the future for another memorable experience.Kind regards,

Dear Nadiya,Thank you very much for this rating.Kind regards,

Dear Larry,Thank you very much for this rating.Kind regards,