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프레스턴 레이랜드 호텔, BW 시그니처 컬렉션 여행 후기

3.5 out of 5
프레스턴 레이랜드 호텔, BW 시그니처 컬렉션
Leyland Way, Leyland, ENG

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 416개 이용 후기 중 135개" "
평점 8 - 좋아요. 416개 이용 후기 중 168개" "
평점 6 - 괜찮아요. 416개 이용 후기 중 67개" "
평점 4 - 별로예요. 416개 이용 후기 중 22개" "
평점 2 - 너무 별로예요. 416개 이용 후기 중 24개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

6/10 - 괜찮아요

Susan

좋아요: 직원 및 서비스
I have used this hotel over a number of years- with always good service. Sadly it’s closing to be taken over by the Government to house asylum seekers. This is a big loss for Leyland because the hotel was well used by local people for events .
2022년 3월에 2박 숙박함
답변 제공: Hotel Team 님, 2022년 4월 6일
Thank you for your review

2/10 - 너무 별로예요

NICHOLA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
NO sleep for us!
The room was lovely and clean. Bed was really comfortable. Unfortunately our stay was completely ruined by the guests next door who had a continuous domestic throughout the night, from 10pm - 4am, which even resulted in our door being punched. It was quite a scary experience.
2022년 3월에 1박 숙박함
답변 제공: Reception 님, 2022년 4월 6일
Dear Nicola, we are sorry to read of your experience. This is not usual for out hotel. I am sure that had you contacted a member of the team we would have dealt with the situation. Kind Regards Hotel Team

10/10 - 훌륭해요

CHELSEA

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 1박 숙박함
답변 제공: Claire Ashcroft, Hotel General Manager 님, 2022년 3월 25일
Thank you for taking the time to complete your feedback on your stay. I hope you will come back and visit us again soon. Kind regards

8/10 - 좋아요

FRAN

2022년 3월에 1박 숙박함
답변 제공: Claire Ashcroft, Hotel General Manager 님, 2022년 3월 25일
Thank you for taking the time to complete your feedback on your stay. I hope you will come back and visit us again soon. Kind regards

10/10 - 훌륭해요

Yasemin

2022년 3월에 3박 숙박함
답변 제공: Claire Ashcroft, Hotel General Manager 님, 2022년 3월 25일
Thank you for taking the time to complete your feedback on your stay. I hope you will come back and visit us again soon. Kind regards

8/10 - 좋아요

Darren

2022년 3월에 1박 숙박함
답변 제공: Claire Ashcroft, Hotel General Manager 님, 2022년 3월 25일
Thank you for taking the time to complete your feedback on your stay. I hope you will come back and visit us again soon. Kind regards

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyable stay
Comfortable. Very close to M6 quick getaway! Ate in hotel restaurant- food was very good!
2022년 3월에 1박 숙박함
답변 제공: Claire Ashcroft, Hotel General Manager 님, 2022년 3월 7일
Thank you for taking time to complete feedback on your stay. Much appreciated. Kind regards

4/10 - 별로예요

James

2022년 3월에 1박 숙박함
답변 제공: Claire Ashcroft, Hotel General Manager 님, 2022년 3월 7일
Thank you for your feedback regarding your stay at the hotel.

10/10 - 훌륭해요

David

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
easy to find hotel
2022년 3월에 1박 숙박함
답변 제공: Claire Ashcroft, Hotel General Manager 님, 2022년 3월 7일
Thank you for your feedback regarding your stay at the hotel. I hope we can welcome you again in the future. Kind regards

8/10 - 좋아요

johann

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff, decent rooms
2022년 2월에 3박 숙박함
답변 제공: Claire Ashcroft, Hotel General Manager 님, 2022년 3월 7일
Thank you for your feedback regarding your stay at the hotel. I hope we can welcome you again in the future. Many thanks.

6/10 - 괜찮아요

Michael

2022년 2월에 1박 숙박함
답변 제공: Claire Ashcroft, Hotel General Manager 님, 2022년 3월 7일
Thank you for your feedback regarding your stay at the hotel. I hope we can welcome you again in the future. Many thanks.

10/10 - 훌륭해요

Tony

2022년 2월에 1박 숙박함
답변 제공: Claire Ashcroft, Hotel General Manager 님, 2022년 3월 7일
Thank you for taking the time to complete your feedback on your stay. I hope we can welcome you again in the future. Many thanks.

10/10 - 훌륭해요

Nick

2022년 2월에 1박 숙박함
답변 제공: Claire Ashcroft, Hotel General Manager 님, 2022년 2월 20일
Thank you for completing feedback regarding your recent stay at our property. Your business is very important to us, by telling us what you liked about your stay and how we can improve, you are helping us deliver a better experience for you and other guests in the future. Many thanks

10/10 - 훌륭해요

Jude

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, comfortable and very convenient for my needs.
2022년 2월에 1박 숙박함
답변 제공: Claire Ashcroft, Hotel General Manager 님, 2022년 2월 15일
Thank you for taking the time to complete your feedback on your stay. I am pleased to read your comments. I hope we can welcome you again soon. Many thanks.

4/10 - 별로예요

Glyn

단체 여행, 출장 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
The food was awful. When i spoke to the on duty manager, i was told thats just the way it is. Corridor smelt fausty. Bar prices astronomical, dearer than a top class london night club. Large gordons gin and tonic, £11.50
2022년 2월에 2박 숙박함
답변 제공: Claire Ashcroft, Hotel General Manager 님, 2022년 2월 15일
Thank you for taking the time to complete your feedback on your stay. I am sorry to read that you experienced issues with the food and the bedroom corridor. Your comments have been noted and will be passed on so we can look to implement improvements in these areas. Many thanks.

4/10 - 별로예요

Raymond

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
For a signature 4* hotel it was poor staff were ok but the room was discusting mold in shower, plug not working in bath bed all torn at the bottom pillows were so hard obviously very old. Nothing I would expect from 4* hotel
2022년 2월에 1박 숙박함
답변 제공: Claire Ashcroft, Hotel General Manager 님, 2022년 2월 15일
Thank you for your feedback regarding your stay at the hotel. I am sorry to read your comments regarding the issues you faced in the room during your stay. Your comments have been noted so we can look to implement improvements in the areas mentioned. I hope we can welcome you again in the future. Many thanks

10/10 - 훌륭해요

andrew

2022년 2월에 1박 숙박함
답변 제공: Claire Ashcroft, Hotel General Manager 님, 2022년 2월 12일
Thank you for taking the time to provide feedback from your recent stay. Kind regards

8/10 - 좋아요

Clive

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel suited my requirements and staff were helpful
2022년 2월에 2박 숙박함
답변 제공: Claire Ashcroft, Hotel General Manager 님, 2022년 2월 12일
Thank you for taking the time to provide feedback on your stay. I am pleased to read your comments regarding friendly staff and that they looked after you well during your stay. I hope we can welcome you again soon. Many thanks.

10/10 - 훌륭해요

sean

2022년 2월에 2박 숙박함
답변 제공: Claire Ashcroft, Hotel General Manager 님, 2022년 2월 12일
Thank you for taking the time to complete your feedback on your stay. Kind regards

10/10 - 훌륭해요

Hayford

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The design of restaurant and the spacious car park. Friendly staff and accommodating. Good value for the price.
2022년 2월에 2박 숙박함
답변 제공: Claire Ashcroft, Hotel General Manager 님, 2022년 2월 12일
Thank you for taking the time to complete your feedback on your stay. I am pleased to read your comments regarding friendly staff, our restaurant layout and spacious car park. I hope we can welcome you again in the future Kind regards

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 2박 숙박함
답변 제공: Claire Ashcroft, Hotel General Manager 님, 2022년 2월 12일
Thank you for taking the time to complete your feedback on your stay. Kind regards

10/10 - 훌륭해요

Natalie

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Lovely night here.
Wasn't 100% sure on how our stay would be after seeing some comments on loud noises from surrounding areas, some said it wasn't clean or good service. We cannot fault the hotel at all, service was brilliant. Staff are so friendly here. Had some drinks in the bar area, this was nice an relaxing. Would recommend staying here an we will no doubt visit again in the future. Rooms are a decent size and the bed was so comfy.
2022년 2월에 1박 숙박함
답변 제공: Claire Ashcroft, Hotel General Manager 님, 2022년 2월 12일
Thank you for taking the time to complete your feedback. I am so pleased you enjoyed your stay. I will pass your comments on to the team. I hope we can welcome you again in the future. Many thanks.

8/10 - 좋아요

Suhayl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Squeaky bed but all good nonetheless
2022년 2월에 1박 숙박함
답변 제공: Claire Ashcroft, Hotel General Manager 님, 2022년 2월 12일
Thank you for your feedback on your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Kind regards

6/10 - 괜찮아요

Heather

가족 여행
좋아요: 직원 및 서비스
Shame web site still has pool pics as this was a factor when booking daughter and I wanted a relaxing overnight stay while wedding shopping,room clean and functional hotel quirky food top notch
2022년 1월에 1박 숙박함
답변 제공: Claire Ashcroft, Hotel General Manager 님, 2022년 2월 12일
Thank you for taking the time to complete your feedback on your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Many thanks.

10/10 - 훌륭해요

christopher 님, brooklyn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were helpful and kind . I traveled from New York to my home town and had to stay in a hotel for the first time. It was refreshing to find a place were everyone cared about making my experience as a guest warm and friendly. I will definitely be returning to the Preston Leyland Hotel on my next visit.
2022년 2월에 3박 숙박함
답변 제공: Claire Ashcroft, Hotel General Manager 님, 2022년 2월 12일
Thank you for taking the time to complete feedback on your stay. I am pleased to read your comments regarding friendly staff and that they looked after you well during your stay. I hope we can welcome you again soon. Many thanks

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Business stay
Good friendly staff with well catered and clean rooms. Good food and great breakfast
2022년 2월에 1박 숙박함
답변 제공: Claire Ashcroft, Hotel General Manager 님, 2022년 2월 12일
Thank you for taking the time to complete your feedback on your stay. I am pleased to read your comments regarding friendly staff, your clean room and good food. I hope we can welcome you again in the future. Many thanks.

6/10 - 괜찮아요

FRAN

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
2022년 2월에 1박 숙박함
답변 제공: Claire Ashcroft, Hotel General Manager 님, 2022년 2월 12일
Thank you for taking the time to provide feedback on your stay. Kind regards

6/10 - 괜찮아요

Kye

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 4박 숙박함
답변 제공: Russell 님, 2022년 1월 29일
Dear Gareth, Thank you for sharing your feedback. Regards, Hotel Team

8/10 - 좋아요

Scott

출장 여행
좋아요: 직원 및 서비스
Value for money
2022년 1월에 1박 숙박함
답변 제공: Russell 님, 2022년 1월 27일
Dear Scott, Thank you for sharing your feedback. I hope we can welcome you back again soon. Regards, Russell Sansome F&B Manager

4/10 - 별로예요

Lisa

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not impressed. Room was freezing. Cleanliness of the room was unbelievable! A dirty sock, food, and all sorts of rubbish and dirt. On one of the seats in the hotel there was also a dead spider. Not enough amenities in the room. No hairdryer. Beds and pillows very uncomfortable. Only good thing was the male staff member who was very attentive.
2022년 1월에 1박 숙박함
답변 제공: Russell 님, 2022년 1월 23일
Dear Lisa, Thank you for your feedback. We are sorry to hear that there were aspects of your stay that you did enjoy. Kind Regards Russell Duty Manager

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 1월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 1박 숙박함
답변 제공: Russell 님, 2022년 1월 23일
Thank you for your feedback. Regards, Russell Duty Manager

8/10 - 좋아요

Kathryn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021 new year eve stay (covid times)
One nite stay on a new yrs Eve in covid time it was a very quiet nite. Really cut down menu was disappointing . Not much. Of atmosphere. Nice staff friendly and helpful the room was clean and comfy bed nice breakfast menu . No biscuits on tea tray ?
2021년 12월에 1박 숙박함
답변 제공: Russell 님, 2022년 1월 5일
Thank you for sharing your feedback, I hope we are able to welcome you back again soon. Regards, Russell Sansome F&B Manager

10/10 - 훌륭해요

Jill

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room small but with everything needed for pleasant stay. Very comfortable bed. Soap in bathroom is from wall dispensers only so if you like hard soap, take your own. I have stayed here in past but not had breakfast but chose to include on this occasion. Sadly, I was disappointed with breakfast. The only cereals were the small individual packets - no cereal dispenser with muesli etc. Also the fresh fruit was a bowl of unappetising looking apples. I would have expected grapefruit, berries, nuts etc. Fortunately the buffet style cooked breakfast was good and plentiful. The position of the hotel, just far enough off the M6 is ideal for travellers. The staff are friendly and helpful while still being professional. I look forward to staying again when visiting in the area.
2021년 12월에 1박 숙박함
답변 제공: Russell 님, 2022년 1월 5일
Thank you for sharing your feedback, I hope we are able to welcome you back again soon. Regards, Russell Sansome F&B Manager

10/10 - 훌륭해요

Peter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very pleasant atmosphere, charming staff.
2021년 12월에 1박 숙박함
답변 제공: Richard 님, 2021년 12월 20일
Dear Peter, Thank you for sharing your feedback. I hope we can welcome you back again soon. Regards, Richard General Manager

10/10 - 훌륭해요

Morven

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Goidbut couldbe excellent
I like the proximity of this hotel to motorway. The only improvement i would lije to see is a better hospitality pack. The previous 2 timez ihave had cold drinks but this time none. I would also like a biscuit to gave with my hot drink *i brought my own).
2021년 12월에 1박 숙박함
답변 제공: Richard 님, 2021년 12월 20일
Dear Morven, Thank you for taking the time to share your feedback and thank you for highlighting aspects which would have improved your stay. Regards, Richard General Manager

10/10 - 훌륭해요

Zoe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: Richard 님, 2021년 12월 15일
Dear Zoe, Thank you for sharing your feedback, I am so pleased you enjoyed your stay and hope we are able to welcome you back again soon. Regards, Richard General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Breakfast was very good, Rooms a bit tired
2021년 12월에 1박 숙박함
답변 제공: Richard 님, 2021년 12월 14일
Thank you for taking time to share your feedback, I am so pleased you enjoyed your stay and very much hope we can welcome you back again soon. Regards, Richard General Manager

10/10 - 훌륭해요

Gareth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: Richard 님, 2021년 12월 14일
Dear Gareth, Thank you for sharing your feedback. Regards, Richard General Manager

10/10 - 훌륭해요

Jade

Rooms clean staff friendly would Highly recommend
2021년 12월에 1박 숙박함
답변 제공: Richard 님, 2021년 12월 14일
Dear Jade, Thank you for offering feedback of your recent stay. I am so pleased you would recommend us and very much hope we are able to welcome you back again soon. Regards, Richard General Manager

8/10 - 좋아요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: Richard 님, 2021년 12월 14일
Dear Amanda, Thank you for your feedback. I look forward to welcoming you back again soon. Regards, Richard General Manager

6/10 - 괜찮아요

Catherine

가족 여행
별로예요: 숙박 시설 상태 및 시설
Great location just of the motorway
The hotel had a large corporate function on so there was a lot of noise. The bedroom was ok but is clearly showing it’s age.
2021년 12월에 1박 숙박함
답변 제공: Richard 님, 2021년 12월 9일
Dear Catherine, Thank you for sharing feedback following your recent stay. I hope we are able to welcome you back again in the future. Regards, Richard General Manager

8/10 - 좋아요

Xavier

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay was good overall, the spa
2021년 12월에 1박 숙박함
답변 제공: Richard 님, 2021년 12월 9일
Dear Xavier, Thank you for taking the time to write with feedback of your recent stay, I look forward to welcoming you back again in the future. Regards, Richard General Manager

6/10 - 괜찮아요

dan

출장 여행
It’s a little shabby in the rooms. It really needs updating.
2021년 11월에 1박 숙박함
답변 제공: Russell 님, 2021년 12월 2일
Dear Dan Thank you for your feedback. We are sorry to hear that there were aspects of your stay that you did enjoy. Kind Regards Russell Duty Manager

10/10 - 훌륭해요

andrew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The Lady on check in was brilliant
2021년 11월에 1박 숙박함
답변 제공: Richard 님, 2021년 11월 20일
Dear andrew, Thank you for you positive feedback, I look forward to welcoming you back again soon. Regards, Richard General Manager

10/10 - 훌륭해요

brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
great breakfast comfortable bed
2021년 11월에 1박 숙박함
답변 제공: Richard 님, 2021년 11월 19일
Dear brian, Thank you taking the time to share your feedback, I am so pleased you had a comfortable stay and look forward to welcoming you back again very soon. Regards, Richard General Manager

8/10 - 좋아요

Sheila

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
We found the hotel very suitable for our stay in leyland Friendly helpful staff and was very clean and comfortable
2021년 11월에 1박 숙박함
답변 제공: Richard 님, 2021년 11월 11일
Dear Sheila, Thank you for taking the time to share your feedback, I am so pleased you had a comfortable stay and very much hope we are able to welcome you back again soon. Regards, Richard General Manager

10/10 - 훌륭해요

Shaun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
Couldn’t fault it at all had a decent size tv too
2021년 10월에 1박 숙박함
답변 제공: Richard 님, 2021년 11월 2일
Dear Shaun, Thank you for sharing your positive feedback, I look forward to welcoming you back again soon. Regards, Richard General Manager

4/10 - 별로예요

Alan

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
A bit of work required but not my worst experience
THE BAD On arrival at 1455 for a room check in at 1500, we were told the room was not ready. As traveler of some experience this is not the first time but instead of being offered complimentary tea/coffee/juice while we wait we were offered nothing but an apology and suggestion of a 15 minute wait. I at 15 min i purchased tea and continued to wait for another 15 min. The room was what I would have expected but hadn't expected to spot a large hole in the carpet under the bed. This my wife's eagle eye spotted. After an hour I was in the bathroom fixing the flush mechanism as it was not operating correctly and continued to be an issue until we left. Dinner was not good, there was an issue with food (or lack off) and the two out of three options we chose on the limited menu, were not available. We had to drive to the nearest town (10 minutes) walk around in the rain with a five year old looking for somewhere to eat in a place we didn't know. As my family and I were attending a funeral the next day the situation was not the happiest and so, the experience of the hotel was just a drain. THE GOOD A young lady working behind the bar (Rebeca) was thoughtful and observant and interacted with my daughter in a way that was professional and helpful. Breakfast was good. Food was hot (including the beens) well presented and all the staff in the morning were helpful and kind. Parking was no issue and location for my needs was spot on.
2021년 10월에 1박 숙박함
답변 제공: Richard 님, 2021년 11월 2일
Dear Alan, Thank you for taking the time to share your feedback, I am very sorry indeed that there were aspects which could have been improved. I hope we are able to welcome you back again in the future in order to restore your faith in us. Regards, Richard General Manager

10/10 - 훌륭해요

Stuart

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Arrived late and were well looked after
2021년 10월에 1박 숙박함
답변 제공: Richard 님, 2021년 11월 1일
Dear Stuart, Thank you for sharing your feedback, I am so pleased you had a comfortable stay. Regards, Richard General Manager