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햄프턴 인 로체스터 아이언데큇 여행 후기

2.5 out of 5
햄프턴 인 로체스터 아이언데큇
1323 E Ridge Rd, Rochester, NY

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 447개" "
평점 8 - 좋아요. 1001개 이용 후기 중 319개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 101개" "
평점 4 - 별로예요. 1001개 이용 후기 중 75개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 59개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

진성

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
주변공사로 소음 진동임 심한편
2017년 8월에 2박 숙박함

10/10 - 훌륭해요

Stacy 님, Webster

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff was very personable and helpful! Nice and comfortable room. Plenty of parking.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Luis 님, Winter Haven

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely clean room, excellent breakfast staff was friendly. Lunch at Rubino’s across the street was amazing !
2024년 2월에 4박 숙박함

6/10 - 괜찮아요

Kristina

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I visit the area often and I do like this property, however, this past trip left me feeling “meh”. I had called the front desk in plenty time to advise that we would be a late check-in as our flight was delayed. Coming from the West coast-our journey was long to say the least. We arrived at the hotel around 12:30 am and had to wait literally more than 20 minutes to be let in the lobby! I understand the night shift needing the occasional break, but to be left waiting in the foyer without even a response on the intercom was disappointing. Once at reception, I was greeted with attitude as if I had interrupted or inconvenienced the clerk. Hoping for a better experience on the next one…
2024년 2월에 3박 숙박함

2/10 - 너무 별로예요

cindy

2024년 2월에 1박 숙박함

4/10 - 별로예요

Laurel 님, Ithaca

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is dirty and rundown. Shower curtain fell on me while in the shower. Dark out curtain fell off. Bathroom was not clean. Rug near desk was soaking wet with some dark nasty stuff. The front desk staff did not know how to check us in, took 20 minutes. Wondering why Expedia would recommend this dump.
2024년 1월에 2박 숙박함

4/10 - 별로예요

Katie

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I entered with a service dog, vested, leashed, and labeled. I was charged an incidental fee upfront and was told by an employee that I was not allowed to enter the breakfast area where there was food. When I explained this was a service dog, I was still told it didn't matter and was not allowed to get food. Both of these are violations of federal law, through the ADA. "People with disabilities who use service animals cannot be isolated from other patrons, treated less favorably than other patrons, or charged fees that are not charged to other patrons without animals. In addition, if a business requires a deposit or fee to be paid by patrons with pets, it must waive the charge for service animal". "Establishments that sell or prepare food must generally allow service animals in public areas even if state or local health codes prohibit animals on the premises". -ADA.gov
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Denise

좋아요: 직원 및 서비스
Our room was very quiet no street noise. The shower sliding door was falling apart and one of the table lamps was functional but broken part with wiring exposed.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Michele

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel close to Hospital
Very convenient to Rochester General Hospital - less than a mile away. The check in process was easy - just disappointed I couldn't get a discount while I was there for my dad's heart surgery. Also, didn't like that I had to pay more than what I was told via the app. The girl said "incidental" charges are added in. That was not expected & I was very annoyed.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

edward

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
just an okay saty
After 4 rooms I was able to settle into my room for the stay. from door that wouldn't open easily or lock, to the next room that had no lock in place. The next room (third) the heater fan was clanging and loud. The GM was very helpful and professional in his actions. Offered NO discount or offset. The food was great and excellent variety. The entire staff was great and pros.
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Eh.
Shower missing door, weird incident at check in about the room charge. Found out i was double charged.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Ivan

좋아요: 청결 상태
2023년 11월에 3박 숙박함

6/10 - 괜찮아요

Heather

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Mary

가족 여행
2023년 11월에 2박 숙박함

8/10 - 좋아요

Craig

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good property, good staff
This property is solid. Staff was very friendly. The only negatives were check in took way too long (but the staff member was very professional and friendly), and the pool temperature was a little cooler that I would have liked Other than that the place was clean and comfortable. The location is excellent.
2023년 11월에 1박 숙박함
답변 제공: Best Wishes, The Hampton Inn 님, 2023년 11월 19일
We appreciate and thank you for your feedback. I am happy to hear our staff was courteous and kind during your stay with us! We do apologize for the long check-in experience. If there is anything we can do for you, please don't hesitate to reach out.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태
Did not get the room I booked!
Front desk sent us to my handicapped king-bed room, but the bed was stripped and not made up. Rather than make up the room we wanted, which had a roll-in shower, we were sent to a room with a tub and two queen beds. And to top it off, there was a cockroach crawling around the sink. Very disappointing.
2023년 11월에 1박 숙박함
답변 제공: Bri Medina, Front Office Supervisor 님, 2023년 11월 19일
Thank you for reaching out regarding your stay. We are sorry to hear that your experience was not great. If there is anything we can do for you, please reach out to us directly. We would love the opportunity to amend this experience for you.

6/10 - 괜찮아요

Cody

별로예요: 숙박 시설 상태 및 시설
Room was stained on carpet and drapes
2023년 11월에 1박 숙박함
답변 제공: Bri Medina, Front Office Supervisor 님, 2023년 11월 11일
Thank you for your feedback. I do apologize for the stains that you encountered. I can assure you that they are cleaned, and we will be looking to replace them in the near future! If there is anything we can do to help better your experience, please let us know!

8/10 - 좋아요

Vincent

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Bri Medina, Front Office Supervisor 님, 2023년 11월 4일
I am happy to hear that your stay was enjoyable! Please reach out to us directly if there is anything we could've done to make your stay better. We hope to see you again soon!

4/10 - 별로예요

Andrew

별로예요: 청결 상태, 직원 및 서비스
Strong pet odor in the room
2023년 10월에 1박 숙박함
답변 제공: Bri Medina, Front Office Supervisor 님, 2023년 11월 4일
I am sorry you had to deal with a foul odour during your stay with us. That is not the standards we hold ourselves to and we will be touching base on room ventilation with our staff. Thank you for bringing this to our attention, unfortunately we are a pet friendly hotel, so these kinds of smells stick around often. However, we will improve our efforts to ensure all rooms smell fresh and clean prior to your arrival. We are sincerely sorry about this, but we hope to have the opportunity to see you again in the future.

4/10 - 별로예요

Alexis

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was being renovated, which I was not made aware of before my stay (and should have been! I would have stayed elsewhere if I had known). Therefore, the one day I decided to sleep in, someone banged on my door and started to immediately barge in, without my having time to answer the door and make sure I was dressed. Luckily I had the bolt on the door. Additionally, the fire alarm kept going off early in the morning in the hallways. The food in the complementary breakfast was awful. The fruot was clearly rotten, and much of the other food was either undercooked or burnt. I wish I had stayed elsewhere
2023년 10월에 2박 숙박함
답변 제공: Hampton Inn Irondequoit Management Team 님, 2023년 10월 29일
We completely understand how you feel. Unfortunately, the renovation was a last-minute thing that was set up, so we do apologize for the inconvenience it caused. We did address the company about the room incidents, and they are now finished renovating. Overall, we can understand where your frustrations come from. We apologize for any issues that occurred with breakfast and will be sure to look into the problem. We appreciate your feedback and patience. We do hold ourselves and our team to a higher standard than this and hope you will allow us the opportunity to do so the next time you are in town.

2/10 - 너무 별로예요

Joshua

2023년 10월에 1박 숙박함
답변 제공: Bri Medina, Front Office Supervisor 님, 2023년 10월 25일
Hi Joshua, I am sorry that your stay with us was anything less than pleasant. If there is anything we can do for you, please do not hesitate to reach out so we can discuss your experience further. I hope you will allow us the opportunity to restore your faith in our service. We hope to see you again soon.

10/10 - 훌륭해요

Shaleea

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very helpful staff
답변 제공: Bri Medina, Front Office Supervisor 님, 2023년 10월 25일
I'm ecstatic to see that our staff was able to accommodate you during your stay with us. We strive to provide only the best experiences for our valued guests and will do whatever it takes to accommodate your needs. We hope to see you again soon!

8/10 - 좋아요

Predrag

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Bri Medina, Front Office Supervisor 님, 2023년 10월 16일
It's great to know your time with us was enjoyable. We look forward to welcoming you back! Best of luck.

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Hampton Inn 님, 2023년 10월 12일
Good morning, Melissa' I really appreciate your wonderful response/review, it is a pleasure to serve you during your stay, hope to see you soon in the near future.Ossie,

6/10 - 괜찮아요

Kelley

Property was ok. Check in took almost an hour. They were overbooked and took a while to locate a room. Since I didn’t book directly from Hilton we were not a priority.
2023년 10월에 1박 숙박함
답변 제공: Hampton Inn Irondequoit Management Team 님, 2023년 10월 11일
We are so sorry to hear you feel this way! We try our best to prioritize all of our guests, unfortunately, I know some things may slip through the cracks. I want to reach out and apologize sincerely for the inconvenience of the wait time and the feeling of which you were not a priority! That is unacceptable. I will be sure to pass this information along to our team. Thank you for sharing your experience with us. Your insights allow us to find new ways to improve our service and strive to meet our standards of providing memorable experiences. We wish you the best and hope to see you soon.

8/10 - 좋아요

Arthur

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
parking was a problem with repaving going on. delayed check-in, made us late for family dinner
2023년 10월에 2박 숙박함
답변 제공: Bri Medina 님, 2023년 10월 8일
I'm sorry to hear the re-pavement process caused such a disturbance for you! I am happy to share we have finally completed the process and there should be no further disturbances. I appreciate your time and patience. I also hope you'll consider giving us another shot next time you are in town!

2/10 - 너무 별로예요

Elizabeth

2023년 10월에 1박 숙박함
답변 제공: Bri Medina, Front Office Supervisor 님, 2023년 10월 25일
We are sorry to hear you didn't enjoy your time during your stay with us! If there is anything you would like to discuss, please reach out to us directly at our main hotel line. We would appreciate hearing more feedback from you.

8/10 - 좋아요

Jaime

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Security issues
2023년 9월에 1박 숙박함
답변 제공: Bri Medina 님, 2023년 10월 8일
Hello! I am sorry to hear you feel this way. We take our guests safety very seriously here. We ensure doors are locked after hours and only key card access is permitted. Additionally, we utilize our staff and cameras for surveillance available 24hrs. We do not allow outside guests inside hotel rooms. We do everything we can to ensure our guests are safe and secure. Please reach out to us directly if there is anything in particular, you'd like to discuss.

10/10 - 훌륭해요

Kellie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel, quiet and well kept. Staff were friendly.
2023년 9월에 2박 숙박함
답변 제공: Bri Medina, Front Office Supervisor 님, 2023년 10월 14일
That's fantastic to hear! I'm so gald that you've enjoyed your stay with us. We look forward to welcoming you back in the future :)

8/10 - 좋아요

Hollie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was nice and clean. I had very limited interaction with staff but what I did have was pleasant. My only issue was that the mini fridge in my room was SO loud when it kicked on. It woke me up each time. There was also a guest who was knocking extremely loud and continuously on a door in the hall a 1:30 in the morning so that wasn't pleasant but the hotel itself was nice for a quick stop over, over nigh stay.
2023년 9월에 1박 숙박함
답변 제공: Bri Medina, Front Office Supervisor 님, 2023년 10월 14일
Thank you for your feedback! We really appreciate it as your comments help us while we continuously look for ways to improve our service. Please report all of these instances to our Front Desk team and we will happily try to find a solution that works best for you. We hope to see you again soon! Best Wishes.

10/10 - 훌륭해요

Dianna

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, quiet, ample parking. The real star was Rashad the night clerk who helped replace something in our room ASAP. Friendly and personable, he was a pleasure. (And go have dinner at the Italian place next door! You won’t be disappointed!)
2023년 9월에 1박 숙박함
답변 제공: Bri Medina, Front Office Supervisor 님, 2023년 10월 16일
That's fantastic to hear! I'm happy to hear that Rashaud was able to accommodate your needs and make your stay better. He's a star employee. Also - the Italian place is pretty great! Hope to see you again soon.

10/10 - 훌륭해요

Jim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Bri Medina, Front Office Supervisor 님, 2023년 10월 16일
We're so glad you enjoyed your stay with us! We look forward to seeing you again in the near future.

4/10 - 별로예요

Kristen

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing
The bathroom was dark with no working ceiling light or vent fan. The bedding was old and I was concerned about its cleanliness. The coffee and breakfast was of no use to us due to poor quality and taste. We always choose Hampton Inns and these problems haven’t happened at other locations we’ve tried.
2023년 8월에 3박 숙박함
답변 제공: Bri Medina, Front Office Supervisor 님, 2023년 10월 16일
I'm sorry to hear your stay with us was anything less than perfect. We truly appreciate your feedback and hope to have the opportunity to regain your trust in our hotel. We are currently working on renovations and updates to the property. We hope to see you again in the future when these updates are complete. Please reach out to us directly if you would like to discuss anything further.

10/10 - 훌륭해요

Teresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Bri Medina, Front Office Supervisor 님, 2023년 10월 16일
It's great to know you had a great stay with us. We hope to see you again soon. Best Wishes

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly , helpful staff and the restaurant across the street.
2023년 8월에 1박 숙박함

4/10 - 별로예요

Brooke

2023년 8월에 1박 숙박함

8/10 - 좋아요

Frank

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
OK
They didn't have enough luggage carts or didn't monitor those who left them in their rooms. Also, trash from the rooms was left in the hallway overnight
2023년 8월에 3박 숙박함

4/10 - 별로예요

John 님, lebanon

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Every time I went to or called front desk nobody there. Breakfast was very limited and some areas not clean (waffle marker) I had to clean. Bathroom in lobby had no paper towels or hand dryer. Overall wasn't terrible but definitely the worst Hampton I have every stayed in.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Isabel

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was excellent.
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Shihao

2023년 7월에 8박 숙박함

4/10 - 별로예요

Marcia

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Helen

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

4/10 - 별로예요

Francisco

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
AC was broken and they had to move me to a different room
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Peaceful stay. A bit pricey. Great breakfast. Staff is awesome. I would like to stay again.
2023년 6월에 4박 숙박함

8/10 - 좋아요

Rosalie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Carolyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was exceptional.
2023년 6월에 10박 숙박함

2/10 - 너무 별로예요

Detria

2023년 6월에 1박 숙박함

8/10 - 좋아요

Andre

2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Marie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing hotel!
Wonderfully clean and spacious rooms. Coffee avaiable all day and great breakfast offerings!
2023년 6월에 1박 숙박함

8/10 - 좋아요

Chris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check-in. Had an issue with first room we checked into. Staff switched room for us immediately no questions asked.
2023년 4월에 1박 숙박함