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그래프턴 비치 리조트 여행 후기

3 out of 5
그래프턴 비치 리조트
Stonehaven Bay, Black Rock, Tobago

이용 후기

6.6
평점 10 - 훌륭해요. 575개 이용 후기 중 84개" "
평점 8 - 좋아요. 575개 이용 후기 중 181개" "
평점 6 - 괜찮아요. 575개 이용 후기 중 152개" "
평점 4 - 별로예요. 575개 이용 후기 중 97개" "
평점 2 - 너무 별로예요. 575개 이용 후기 중 61개" "

7.2/10

청결 상태

7.0/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

4/10 - 별로예요

Emma Louise

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was like a ghost ship, hardly any guests at all. The staff were all really friendly and helpful, no reflection on them but a very strange place to stay indeed seems like such a waste as it has potential and located on a nice beach in black rock.
2024년 4월에 5박 숙박함

8/10 - 좋아요

Andre

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
quiet and easy going
2024년 3월에 3박 숙박함

4/10 - 별로예요

Jason

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The customer service is not good and the hotel just generally needs to be updated!
2024년 4월에 2박 숙박함

8/10 - 좋아요

LeslieAnn

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 4박 숙박함

10/10 - 훌륭해요

Danielle

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Beach was amazing and fun for kids in the waves and there were beautiful sunsets! The room was very basic, but very clean and comfortable. Bathroom was more updated, and the shower was fantastic pressure. Gorgeous pool and lounging areas. Breakfast area was beautiful, and lots of locals foods, and also options for kids.
2024년 3월에 6박 숙박함

4/10 - 별로예요

Kevin

2024년 3월에 3박 숙박함

2/10 - 너무 별로예요

Joseph

2024년 3월에 3박 숙박함

4/10 - 별로예요

Jenny

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Daryl Niki

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed in my room for three days and I had to asked for my room to be cleaned. It took them almost the entire day to come clean and change linen. Cleanliness is essential and for that I would never go back to that hotel again. Terrible place
2024년 2월에 3박 숙박함

8/10 - 좋아요

Ravita

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in and check out were easy. Room was decent. Pool was very enjoyable. Bartenders and drinks were excellent. Breakfast was not that great even though there was a large buffet. The food was not appetizing or tasty. Also not many options during the daytime so we left the hotel to get lunch and dinner. Hotel was quiet and staff friendly. I stayed here before and would stay again. Just know that you need to have a car to get around especially if you don’t like the hotel food and you want options. There’s a Pizza Boys close by and a great beachfront bar (Anchor Beach Bar) about 1 minute drive away from the hotel with nice food options. Other than that, I definitely recommend the accommodations.
2024년 2월에 3박 숙박함

6/10 - 괜찮아요

Kerry

좋아요: 직원 및 서비스
2024년 2월에 3박 숙박함

8/10 - 좋아요

Trevor

연인과의 여행
좋아요: 직원 및 서비스
Great location and view
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Mitra

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very terrible experience, will not return there.
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Rajiv

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It accesobllity to the beach,
2024년 1월에 4박 숙박함

4/10 - 별로예요

Christine

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Service poor Breakfast poor
2024년 1월에 3박 숙박함

8/10 - 좋아요

Tamara

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 8박 숙박함

8/10 - 좋아요

margaux 님, Washington

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 11박 숙박함

8/10 - 좋아요

Seunarine

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room temperature is excellent
2024년 1월에 2박 숙박함

8/10 - 좋아요

Anne Marie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For a safe, relaxing, quiet stay, Grafton is ideal. Hoping that it can return to its former glory in terms of amenities. Very friendly and helpful staff.
2023년 12월에 4박 숙박함

2/10 - 너무 별로예요

Zahra

별로예요: 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Arielle Cherisse 님, Port of Spain

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 6박 숙박함

8/10 - 좋아요

Gloria

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Norrie O

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Good
Overall it was good. Service was good and staff was very accommodating. Breakfast was amazing. Rooms and entire building need to be updated. It’s very dated. There is so much more that can be provided by this resort. Very good layout to have good entertainment and other services that visitors can enjoy.
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Aradhana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Realy relaxing clean rooms everyday, staff realy polite. Everyday fresh breakfast, nice pool. It is recommandabel to others. We had a pleasant stay.
2023년 11월에 6박 숙박함

10/10 - 훌륭해요

charmaine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Lawn and grass needs grooming.
2023년 11월에 3박 숙박함

8/10 - 좋아요

Gillian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The facility was clean, walking distance to the beach, the staff was helpful and friendly and the breakfast was good. Overall, very pleasant. The Wi-Fi was sketchy and the television channels could be upgraded.
2023년 11월에 7박 숙박함

2/10 - 너무 별로예요

Ingrid

2023년 11월에 4박 숙박함

10/10 - 훌륭해요

Danielle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Most friendliness staff and very clean surroundings
2023년 11월에 4박 숙박함

6/10 - 괜찮아요

Khadija

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함

8/10 - 좋아요

Khadjha 님, Maraval

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Kirel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Overall the stay at the property was great, the staff was pleasant and accommodating. We only used the restaurant facilities onsite for breakfast which was 10/10. And had dinner at Waves Rest on the beach, which was walking distance away. That was also pretty good. The property is a bit dated and needs some love, but that didn’t make the stay any less enjoyable for me. I chose the ocean view, which I didn’t regret at all. Black rock and environs is so scenic and there’s a lot of really nice beaches close by. Would definitely stay at Grafton again!

8/10 - 좋아요

Shania

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Oct 2023. This is my 2nd stay at Grafton. I returned especially because of the divine breakfast and their wonderful hospitality. Their Chef goes above and beyond to deliver the best meals. The rooms are in need of renovations , the linens and floors were clean with comfortable beds. The dining area is huge and also clean with a spectacular view . The pool is gorgeous and huge . Waves restaurant is also across the street. I would definitely visit again.
2023년 10월에 3박 숙박함

6/10 - 괜찮아요

Shane

2023년 10월에 2박 숙박함

8/10 - 좋아요

Nicketa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The kitchen staff were very friendly especially the cook,
2023년 10월에 3박 숙박함

6/10 - 괜찮아요

Wayne

2023년 10월에 3박 숙박함

6/10 - 괜찮아요

Marvin

좋아요: 직원 및 서비스
2023년 9월에 1박 숙박함

8/10 - 좋아요

Soekirtie

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Breakfast was excellent
2023년 9월에 3박 숙박함

6/10 - 괜찮아요

Mishelle

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
When we arrived at Grafton at 3pm to check in, our room was not ready, which we used as an opportunity to get some food. The room was ready when we came back, however, the bed was not made properly, as half of the mattress was uncovered. The table in the room only had one chair for 2 guests. Housekeeping did not remove old towels, did not restock tea/sugar etc., did not give us clean cups - it seemed as though they were just washed in the bathroom sink. The server at breakfast did not know the difference between fried and scrambled eggs. But overall the front desk was very responsive. The property itself needs a facelift.
2023년 9월에 4박 숙박함

8/10 - 좋아요

Cerezo

2023년 9월에 3박 숙박함

8/10 - 좋아요

Leeanna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dinner options were limited.
2023년 9월에 4박 숙박함

8/10 - 좋아요

Brian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Nice relaxing property... AC needs servicing
2023년 9월에 3박 숙박함

8/10 - 좋아요

Giselle 님, Arima

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel has so much potential. Extremely run down. Something as basic as air condition was not working properly. The ac unit looks like its been there since 1990. The floor tiles in the rooms need to be upgraded. The bathtub needs upgrading. Very limited tv stations. The decorative bricks need to be power washed. The breakfast is nothing special. The staff however are friendly. Didnt use the pool but it looks nice and well kept. There's no elevator. I had to climb stairs with a 6 month old baby. This property is still in 1990.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
We had a great stay at Grafton. It's a good location with nearby beaches and points of interest. Helpful staff and delicious breakfast. Our stay was overall excellent. We plan to come again in the near future.
2023년 9월에 3박 숙박함

2/10 - 너무 별로예요

Rhea

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The breakfast was horrible, the coconut bake was stale, the smoked herring was hard and dry, the melongene was sour, the coffee tasted nasty, the pancakes had no baking powder and was not fluffy. I refused to have that breakfast another day. The welcome drink was concentrated fruit juice with tap water. I was overcharged on my credit card. The landscaping was awful. However, the staff were nice but seemed to be demotivated. There was no international standard and will never recommend or return there.
2023년 8월에 2박 숙박함

6/10 - 괜찮아요

Sheriza

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff was pleasant
2023년 8월에 1박 숙박함
답변 제공: Vidya 님, 2023년 9월 6일
Dear Sheriza,It’s always a pleasure to read positive feedback about our hotel, staff and service that you have received during your getaway to our lovely sun kissed island of Tobago. We are delighted to learn that you had a fabulous stay with us and we do look forward to seeing you again! Warm Regards

2/10 - 너무 별로예요

Randy

아이를 동반한 가족 여행
The entire property needs an overhaul.
2023년 8월에 1박 숙박함
답변 제공: Vidya 님, 2023년 9월 1일
We have taken your feedback on board and will strive to make the necessary changes accordingly thereby improving our service to you and our future guests. In order to show you how our deepest apologies to you and gratitiude, we wish to contact you personally to discuss further. Kind regards, the team at Grafton Beach Resort

6/10 - 괜찮아요

Darian

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Vidya 님, 2023년 9월 1일
Dear Darian,Thank you for your feedback it is important to us! We wish to express our thanks for your kind rating and do look forward to seeing you in the not too distant future!Warm Regards

4/10 - 별로예요

Alison

가족 여행
별로예요: 편의 시설/서비스
I did not like the steps and they had room in the lobby area, and the manager took 1 hour to check us in.
2023년 8월에 2박 숙박함
답변 제공: Vidya 님, 2023년 8월 28일
Dear Valued Guest,•We are sorry to hear about the difficulties you have experienced during your stay at our resort. We thank you for your review, and have taken the necessary actions to correct these issues. Once again we extend our apologies to you. Best Regards

6/10 - 괜찮아요

Kenwyne

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Entry is average , staff very friendly, hotel can do some work. Pool area was clean .
2023년 8월에 1박 숙박함
답변 제공: Vidya 님, 2023년 8월 28일
Dear Kenwyne,Thank you so much for your kind review and rating. Your feedback is important to us. Notes have been taken to ensure the necessary changes are implemented, so that we can provide the wow impact you look forward to, on your next stay with us! Kind regards!