룸, 퀸사이즈침대 1개 | 고급 침구, 필로우탑 침대, 객실 내 금고, 책상

그랜드 하이야트 워싱톤 여행 후기

4 out of 5
그랜드 하이야트 워싱톤
1000 H Street NW, Washington, DC

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1985개 이용 후기 중 1227개" "
평점 8 - 좋아요. 1985개 이용 후기 중 459개" "
평점 6 - 괜찮아요. 1985개 이용 후기 중 162개" "
평점 4 - 별로예요. 1985개 이용 후기 중 79개" "
평점 2 - 너무 별로예요. 1985개 이용 후기 중 58개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: Jamison 님, 2024년 1월 11일
Hello, Thank you for taking the time to leave a rating review of our hotel. We hope you enjoyed your stay and look forward to welcoming you again at Grand Hyatt Washington! Best regards,Jamison

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 객실의 편안함
love it :)
i will use this place next year too. perfect place.
2023년 7월에 5박 숙박함
답변 제공: Laura 님, 2023년 8월 1일
Good afternoon!Thank you so much for the amazing rating. I am happy to hear that you enjoyed your stay at our Grand Hyatt Washington, and that everything was just perfect! We look forward to welcoming you back next year! Best regards,

10/10 - 훌륭해요

Dohyeon

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Five star property in the heart of the city. Convinient place right next to a metro station. Great services and a very nice room.
답변 제공: Anisa 님, 2023년 5월 14일
Hello Dohyeon,We are happy to know you found our location convenient and glad the services met expectations. We appreciate the 5-star rating. We can't wait to welcome you back, hopefully soon!Kind Regards,

10/10 - 훌륭해요

junyon

가족 여행
좋아요: 청결 상태, 객실의 편안함
워싱턴 가족 여행에 최적
무엇보다 위치가 훌륭했습니다 지하로 지하철이 바로 연결되고 택시 호출 및 탑승에 전혀 어려움이 없었습니다 시설은 오래되었으나 청결하게 유지되고 있었습니다. 1층에 스타벅스를 비롯 주변에 식당, 상점도 많습니다 스태프도 친절하고 방도 쾌적했습니다
2022년 12월에 3박 숙박함
답변 제공: Keri 님, 2023년 1월 11일
Hello junyon,Thank you for your review. "Great" is what we love to hear! We're happy to know you enjoyed both the location of our hotel and convenience to all the local dining. The staff will be delighted you found them to be friendly and we're glad you were comfortable during your stay. We hope to welcome you back soon!Kind Regards,Keri

6/10 - 괜찮아요

Kyungjin

출장 여행
별로예요: 청결 상태
this hotel is not hyatt
호텔이오래된것은 이해하나 방의 청결상태 음식등은 호텔 네임 브랜드에비해 형편 없습니다
2022년 6월에 4박 숙박함

4/10 - 별로예요

Joo Hyun

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
슬리퍼나 배쓰가운도 제공되지않았고. 아침메뉴도 매일 똑~같은것이 제공.딱 기본메뉴만 존재하나 과일은 신선했음. 화장실 세면대도 주위에 뭘 놓을수 있는것이 아니고 딱 세면대만 덩그러니있음.옆에 3단 철망랙이 있긴했지만 사용하기 아주불편. 룸청소하시는분들 목소리가 너무크고 너무 떠드셔서 굉장히 불편. 하나 좋은것은 관광명소로 걸어서 이동하기좋은 위치라는 것.
2022년 4월에 5박 숙박함

8/10 - 좋아요

Hyeon Jeong

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 3박 숙박함

4/10 - 별로예요

EUNHEE

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 12월에 4박 숙박함

6/10 - 괜찮아요

Hyeong-Cheon

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Disappointed overnight stay at Grand Hyatt, WC
The hotel was close to the Convention center and room was clean. However, I was disappointed to find out that there was a destination fee of $20 USD that was not noticed when I first booked the room. I can understand a Destination fee for free water or hotel facility use for those staying a bit long period. But, I only stayed overnight, checking in late in evening and checking out early in the morning to catch my flight. I would have been less disappointed if I had been pre-notified of such hotel policy. P.S. The hotel room also did not have any complimentary water bottles in the room. Hotel staff told me in the morning that I should have just called them and they would have brought it to my room. But,it would have been more appropriate if complimentary water bottles were prepared beforehand..
2019년 11월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
클럽룸에서 묵었는데 중간간식시간과 5시부터의 저녁간식타임을 아주 만족하며 지냈습니다. 관광지도 대부분 걸어 갈 수 있는 거리라서 걸어다녔습니다. 아이들이 아주 만족했고 저도 잘 지내다 왔습니다.
2019년 7월에 3박 숙박함

8/10 - 좋아요

SEOKHO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
워싱턴DC에서 깨끗하고 넓고 위치좋은 호텔
워싱턴 DC에서 편하게 묶었던 호텔입니다. 근처에 식당도 많고 조지타운쪽이 아니라면 대부분 걸어서 다닐 수 있을 정도로 위치적으로도 괜찮고 룸도 넓고 깨끗합니다.
2019년 7월에 2박 숙박함

8/10 - 좋아요

JINHWAN

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
좋아요
2019년 7월에 2박 숙박함

4/10 - 별로예요

HS

별로예요: 직원 및 서비스
가격대비 그닥!!!
가격대비 그닥!!!
2019년 7월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 2박 숙박함

2/10 - 너무 별로예요

John

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location. Initially booked me into room that was only partially cleaned, otherwise disgusting. Then moved me into a room not fully equipped. Charged offensive "destination fee" in addition to room change.
2024년 4월에 2박 숙박함
답변 제공: Angela S. 님, 2024년 4월 16일
Hello John,Thank you for choosing to stay with us. However, we are sorry we did not meet your expectations during your stay. We sincerely apologize for any inconvenience caused and hope to have the chance to provide you with a better experience in the future.If there is anything we can do to assist you, please do not hesitate to contact us on our social or chat channels. We are always here to help. Best regards,Angela

6/10 - 괜찮아요

Smith 님, Westfield

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Visited DC recently for the cherry blossom. The property was under construction when we stayed there. No mention of such thing prior to booking a nonrefundable room. As soon as I booked it, I got a message alerting me that it was being renovated but since it was non refundable, I just left it and didn’t bother. We were staying only 3 nights. The banging noise started precisely at 9 AM and continued throughout each day. We were outside most of the time, so it didn’t really bother us, but would have appreciated the information prior to booking the property. Other than that everything was great. Good location with a lot of high-end store around. Great restaurants in the area that’s walkable.
2024년 3월에 3박 숙박함
답변 제공: Angela S. 님, 2024년 4월 14일
Hello Smith,We want to take this opportunity to thank you for choosing our hotel as your stay destination. We greatly appreciate your feedback, as it helps us improve the quality of our services for all our guests. We apologize for any inconvenience caused by the ongoing renovations at our hotel. We hope to have you stay with us again soon so that you can enjoy all the new updates that we are making to the property. We are delighted that our hotel's location was convenient for you and that you could enjoy shopping and dining in the city. Thank you again for choosing our hotel.We look forward to the pleasure of welcoming you back soon.Best regards,Angela

10/10 - 훌륭해요

Rami 님, Sant Rosa

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great customer service
2024년 4월에 4박 숙박함
답변 제공: Laura 님, 2024년 4월 15일
Dear Rami, Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that your stay with us was enjoyable and that you were pleased with the service form our staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to have the opportunity to welcome you back soon.Best regards,

8/10 - 좋아요

Michael

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel and staff were super pleasant.
2024년 4월에 4박 숙박함
답변 제공: Tieysha 님, 2024년 4월 13일
Hello Michael,Thank you for your rating as well as your review. We are so pleased to hear that you enjoyed our nice hotel and our super pleasant staff. We look forward to welcoming you back in the future.Best Wishes,

8/10 - 좋아요

Diane

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great trip
2024년 4월에 2박 숙박함
답변 제공: Michelle T 님, 2024년 4월 12일
Hello Diane,Thank you for your 4 out of 5 rating and your recent stay at Grand Hyatt Washington. It was our pleasure to welcome you, and happy your trip was great. We hope to see you again.Warm regards,

10/10 - 훌륭해요

Tu

좋아요: 청결 상태
2024년 3월에 3박 숙박함
답변 제공: Dacia 님, 2024년 4월 11일
Hi Tu,Thank you for your 5-star review. We strive for each guest to have a wonderful experience. We would like to welcome you to Grand Hyatt Washington again soon.Kind regards,

10/10 - 훌륭해요

Valerie 님, Pelham

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We chose this location for its proximity to Capital One Arena. It is a great choice to be near all the attractions D.C. has to offer. We would stay here again.
2024년 4월에 1박 숙박함
답변 제공: Krista 님, 2024년 4월 9일
Hello Valerie, Thank you kindly for your wonderful rating and review of your stay with us here at the Grand Hyatt Washington. We are so thrilled to hear that the location of our hotel was convenient for all your entertainment needs! We love to know that you will be returning as our guest again someday! Kind Regards, Krista

6/10 - 괜찮아요

Robert

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Jamison 님, 2024년 4월 10일
Hello Robert, Thank you for taking the time to leave a rating review of our hotel. We hope that you enjoyed your stay! We look forward to welcoming you again at Grand Hyatt Washington! Best regards, Jamison

10/10 - 훌륭해요

Kimie

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Jamison 님, 2024년 4월 10일
Hello Kimie, Thank you for the perfect 5-star rating! We are so glad that you enjoyed your stay! We look forward to welcoming you back to Grand Hyatt Washington! Best regards, Jamison

10/10 - 훌륭해요

Katherine

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly and the hotel was very clean. It was convenient to many DC locations. Great place to stay.
2024년 4월에 1박 숙박함
답변 제공: Brittney C. 님, 2024년 4월 16일
Hi, Katherine!Thank you for your awesome review. We are delighted to hear that our staff was friendly, and our property was clean. We appreciate your business and hope to see you again soon.

10/10 - 훌륭해요

Cynthia 님, Columbia

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our short stay at the Grand Hyatt. Everything was good, from the fluffy towels to the comprehensive gift shops to the food. Expensive, naturally, because of the great location in D.C., but that's to be expected.
2024년 4월에 1박 숙박함
답변 제공: Jamie 님, 2024년 4월 8일
Dear Cynthia,Thank you for your wonderful 5/5 rating and review of our Grand Hyatt Washington! We were delighted to hear that you loved your stay with us, and that everything was to your satisfaction during your stay. Thank you for staying with us, we hope to welcome you back as our guest again in the future!Warm regards,Jamie

6/10 - 괜찮아요

Stephen

좋아요: 편의 시설/서비스
Construction going on, extremely noisy in room. Nice place though, close to museums.
2024년 4월에 1박 숙박함
답변 제공: Jamie 님, 2024년 4월 10일
Dear Stephen,Thank you for taking the time to leave a review for our Grand Hyatt Washington. We sincerely apologize for any inconvenience faced with noise from construction. We will share your feedback with our executive team to ensure guest impact is minimized while we undergo our planned enhancements. Thank you for staying with us, we hope to have the opportunity to welcome you back as our guest for a more enjoyable stay experience in the future.Warm regards,Jamie

10/10 - 훌륭해요

VASYL

2024년 3월에 3박 숙박함
답변 제공: Laura 님, 2024년 4월 7일
Dear VASYL,Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon. Best regards,

2/10 - 너무 별로예요

Julie

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrific 3 days. Hotel under construction. Reservation made 10 months ago & not told until check in. First room bathroom full of mold. Changed rooms. Very loud drilling started at 7:45. Room had major water leak 2nd day damaging my sisters luggage. Manager would not come out of office. Desk clerk offered breakfast or gift shop. Contacted Expedia who contacted hotel. Kept them on hold 10 minutes then they hung up on him.
2024년 4월에 3박 숙박함
답변 제공: Krista 님, 2024년 4월 6일
Hello Julie, Thank you for taking the time to review your recent stay at our hotel. We are remorseful to hear that you had negative experiences during your stay. Your feedback is very important to us, and we'd like to discuss this further with you; please contact us at propertyreviews@hyatt.com with your stay details. We hope to welcome you back at Grand Hyatt Washington for an improved stay that exceeds all expectations.Warm regards,Krista

8/10 - 좋아요

Colleen

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Clean, safe & comfortable. Great location! Tasty eateries nearby.
2024년 3월에 4박 숙박함
답변 제공: Tania 님, 2024년 4월 4일
Hi Colleen,Thank you for your feedback. We are happy that you loved the location of the property, the cleanliness provided and how safe & comfortable it was. It's great that you also enjoyed the convenience of tasty eateries nearby. We appreciate you for choosing Grand Hyatt Washington and hope to see you again.Best wishes,Tania

8/10 - 좋아요

tsach

좋아요: 청결 상태
Great stuff
2024년 4월에 1박 숙박함
답변 제공: Janet 님, 2024년 4월 5일
Greetings tsach,Thank you for taking the time to provide a review on our property. We are pleased to see that overall, you had a good experience. We hope to welcome you back to our Grand Hyatt Washington to enjoy some more great stuff. Warm regards,

8/10 - 좋아요

SIMONE

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I genuinely love this hotel and I'd definitely return if it was just me and my husband this time. I certainly wouldn't do it with my children again - I'd find a more spacious and family friendly hotel. The renovations were painful. I'm sure they weren't doing construction in the entire hotel, so Im really not sure how I ended up being so unlucky as to be placed in a room that seemed to be right below/above/beside the knocking and drilling that began between 8-8:30am! Every morning. For all 5 days of my stay. Unfortunately I was unaware of the $20 daily resort fee, and when I checked in, it wasn't mentioned to me at all. I only discovered it when I went into my account to Zelle someone and noticed several hundred dollars charged by the hotel. So since I discovered it at the last minute, I wasn't really able to take advantage of whatever this $20 daily fee gave to me - which really isn't much unless you decide to use every tea bag and coffee pod in the room. Every day. The snacks they said was there for our use at the front was hidden away in the back "because there were too many children around taking them" (their words, not mine) so you had to request them. The concierge did give me a handful of granola bars though, and it saved my kids from starvation on their flight back home. So yay for that! Finally, the location of this place is unmatched! Metro center is a block away, Gallery Place/Chinatown is about 3 blocks away. Everything is walkable! I'll be back!
2024년 3월에 5박 숙박함
답변 제공: Ciara 님, 2024년 4월 4일
Dear SIMONE,Thank you for taking the time to review your stay with us. We are delighted to hear that you enjoyed your stay, and that our location was great. We truly appreciate the time you have taken to leave your feedback; we hope to have the pleasure of welcoming you again in the near future. Please don't hesitate to contact us should you need any assistance. Kind Regards,Ciara

10/10 - 훌륭해요

greg

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Melinda 님, 2024년 4월 4일
Dear greg,thank you for taking the time to review our property. We are glad you enjoyed your stay with us, and we hope to welcome you back to Grand Hyatt Washington again soon!Warm regards,Melinda

10/10 - 훌륭해요

yuderkis

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo está muy bueno para mi superó mis expectativas, en todos los aspectos.
2024년 3월에 3박 숙박함
답변 제공: Brittney C. 님, 2024년 4월 2일
Hello yuderkis,Thank you for your wonderful review. We are thrilled to learn that you enjoyed your stay with us, and we hope to see you again soon.

8/10 - 좋아요

Alejandro

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very beautiful, but they shared my information room information without my permission.
2024년 3월에 4박 숙박함
답변 제공: Brittney C. 님, 2024년 4월 2일
Hello Alejandro,Thank you for staying with us and for taking the time to leave us your feedback. Thank you for your comments. We would like to discuss your experience further. Please reach out to us on our social media or chat function on our website. Thank you.

8/10 - 좋아요

Xuan Cuong

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 3박 숙박함
답변 제공: Krista 님, 2024년 4월 2일
Hello Xuan Cuong, Thank you for taking the time to rate your stay with us. We are happy to hear you had a good stay with us, and we hope to see you again soon! Kind Regards, Krista

10/10 - 훌륭해요

Maurice 님, Bronx

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a wonderful stay. Would stay again
2024년 3월에 1박 숙박함
답변 제공: Brittney C. 님, 2024년 4월 2일
Hello Maurice,We are delighted to hear that you had a wonderful stay with us. We look forward to seeing you again in the future.

10/10 - 훌륭해요

Natalie

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stay was very enjoyable. The room was very clean and spacious. The view was very nice as well.
2024년 3월에 4박 숙박함
답변 제공: Angela S 님, 2024년 4월 2일
Dear Natalie, Thank you for choosing to stay with us and for sharing your feedback about your stay. We are delighted to hear that your stay was enjoyable and that your room was spacious, clean, and with a very nice view.We look forward to welcoming you back again and would like to thank you again for choosing to stay with us.Warmest regards,Angela

10/10 - 훌륭해요

Javier

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The fees are for messing up costumers. Expidia charge fees and then, the same fees the Hyatt hotel is charging it too.
2024년 3월에 3박 숙박함
답변 제공: Laura 님, 2024년 4월 1일
Dear Javier, We appreciate you choosing Hyatt and thank you for for your feedback. We are sorry to hear that there were fees that you were unaware of, as we do disclose our fees on our website for transparency. We value your loyalty, and we assure you that your feedback will contribute to enhancing our guest experience. We hope to have the opportunity to welcome you back soon. Best regards,

8/10 - 좋아요

Patricia

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Brittney C. 님, 2024년 4월 2일
Hi Patricia,Thank you for your awesome rating and we hope to see you again in the future.

6/10 - 괜찮아요

James 님, San Mateo

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Thin walls led to a lot of noise throughout the stay. Request for a room not facing the atrium as it generated too much noise as early as 7am. $95 for 2 people during breakfast buffet is outrageous.
2024년 3월에 4박 숙박함
답변 제공: Lindsey 님, 2024년 4월 7일
Hello James,We are thankful that you took time out to send in a review and share your stay experience. We regret to hear you had a bad experience staying with us. Please contact us on one of our Social Media outlets such as Facebook, Twitter, or by using our World of Hyatt chat to further assist you. We hope to keep you as a valued guest. We hope to hear from you soon. Best Regards,

8/10 - 좋아요

Thalia

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would definitely repeat!
2024년 3월에 2박 숙박함
답변 제공: Laura 님, 2024년 4월 1일
Dear Thalia,Thank you so being our guest at Grand Hyatt Washington. We are happy to hear that your stay with us was enjoyable. We hope to welcome back in the near future. Best regards,

2/10 - 너무 별로예요

Bryan

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Expedia never provided them with payment. Therefore WE had to pay the hotel.
2024년 3월에 3박 숙박함
답변 제공: Angela S 님, 2024년 4월 1일
Hello Bryan,We appreciate your feedback. Thank you for choosing to stay with us. If we can be of further assistance, please get in touch with us via our social or chat channels. We hope to welcome you back.Warmest regards,Angela

10/10 - 훌륭해요

Maurice 님, Bronx

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Very nice. Staff was very respectful
2024년 3월에 2박 숙박함
답변 제공: Laura 님, 2024년 3월 31일
Dear Maurice,Thank you so much for 5-star rating. We love hearing that your stay with us was enjoyable and that you were pleased with the service from our staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to have the opportunity to host you again soon. Best regards,

8/10 - 좋아요

April

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
There may have been construction. At times it sounded like hammering. The concierge and bell service were very friendly. The toilet in the guest bathroom was loud and then overflowed.
2024년 3월에 6박 숙박함
답변 제공: Angela S 님, 2024년 3월 31일
Hello April, Thank you for taking the time to share your feedback. We appreciate your staying with us and apologize for any disturbances you encountered during your visit. Your comments are noted and will be considered for improvements. We are glad you received friendly service from our concierge and bell staff, and we look forward to welcoming you back for a better stay experience.Warmest regards,Angela

8/10 - 좋아요

Reynand Lontoc 님, Chula Vista

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Grand Hyatt is a good place to stay. The hotel and our room was clean. They were attentive to our needs and were easy to talk to. It is conveniently located close to the Metro and made traveling around easy. We would stay there again.
2024년 3월에 4박 숙박함
답변 제공: Lindsey 님, 2024년 3월 30일
Dear Reynand,Thank you for your rating and feedback. We appreciate all guest comments and feedback and thank you for taking time to share your experience with us. We are so glad you had a great stay. We love that the staff was attentive to your needs. Thank you for staying with us. We hope to welcome you as our guest again very soon! Warm Regards,

8/10 - 좋아요

Robert

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and nice room. Price for the room was fair. Parking is $35/night. Lots of other fees and taxes, which seemed expensive and unfair .... but it's DC. $23/night for a "destination fee."!!?? Some construction ongoing until October of this year, so can be a bit noisy from 9 am to 5 pm. Very close to metro and nice restaurants.
2024년 3월에 3박 숙박함
답변 제공: Lindsey 님, 2024년 3월 30일
Hello Robert,Thank you for your feedback. We are glad you enjoyed the location and happy to hear you enjoyed the restaurants.. We do apologize if the construction noise was a bother and the fees were excessive but appreciate your insights. We hope to welcome you again the next time you are in the area! Best Regards,

10/10 - 훌륭해요

Jennifer

2024년 3월에 1박 숙박함
답변 제공: Melinda 님, 2024년 4월 18일
Dear Jennifer,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Grand Hyatt Washington again soon!Warm regards,Melinda

10/10 - 훌륭해요

Chateen

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful location. Staff and concierge were so nice and polite. Rooms clean enough and vacuumed. My only complaint was that they overlooked a soiled shower curtain. It was a spaghetti sauce stain or something and was a bit chunky. I didn’t bother complaining though. I just avoided touching it. My room came with free buffet breakfast at the Cabinet restaurant. It was delicious and the highlight of our stay. No issues getting it comp’ed. Folks cleaning the rooms did come and clean a bit late in the day, but better late than never. They were very nice and even gave us extra towels and body wash when I asked. We treated everyone respectfully, and we got the same in return! They held out bags when our room wasn’t ready, and they even held them for a late departing flight after we checked out. Stellar people. So happy we chose this place.
2024년 3월에 3박 숙박함
답변 제공: Ana 님, 2024년 3월 29일
Dear Chateen,Thank you for your valuable feedback. Thank you for staying with us while in Washington, D.C. We're delighted to hear that you found our hotel's location convenient and that you enjoyed the service provided by our staff as well as your dining experience. We are sorry to hear there was a stain on your shower curtain. We are working hard to improve the overall experience of our guestrooms to be consistent with the grand brand's quality and style. We regret that the hotel did not meet your expectations in this regard, and we will take this feedback into consideration in the future. We hope to earn your business again once our guestroom transformations are complete in October.