외관

힐튼 체커스 로스앤젤레스 여행 후기

4 out of 5
힐튼 체커스 로스앤젤레스
535 South Grand Avenue, Los Angeles, CA

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 426개" "
평점 8 - 좋아요. 1001개 이용 후기 중 266개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 139개" "
평점 4 - 별로예요. 1001개 이용 후기 중 94개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 76개" "

8.4/10

청결 상태

8.0/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

4/10 - 별로예요

Chul Won

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
room과 목실에 커다란 바퀴벌레가 있었어요.
2022년 8월에 3박 숙박함
답변 제공: Best Regards, Althea Abdallah General Manager 님, 2022년 8월 15일
Dear Chul, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve. Best Regards, Althea Abdallah General Manager

4/10 - 별로예요

Ahn

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
치솔,치약, 면도기 준비안되어 있고 식수용 물병도 없고 옆방과 방음이 안되 있어 옆방에서 떠드는 소리에 잠도 못잠. 주차장이 2빌딩 옆의 비어있는 빌딩의 지하주차장인데 1층로비에만 한사람 있고 (낮에만) 지하로 내려갈 때 상당히 불안함을 느끼고 아침 새벽에 차를 가지러 갈 때 (아무도 없음) 더욱 불안함, 주변에 노숙자가 많은 곳임. 다시는 안올 것임.
2021년 5월에 1박 숙박함

8/10 - 좋아요

SANGYUN

출장 여행
별로예요: 숙박 시설 상태 및 시설
코로나 환경에 대응이 아쉽다
코로나 영향인지는 모르겠으나 4일의 숙박기간중 객실청소를 해주지않아 힘들었습니다. 감염위험때문에 그럴수도있다 생각되나 사전에 청소가어렵다 안내해주었으면 좋았을것같다 또한 청소가 어려우면 타월등을 보충해주었으면 좋았을것같아요 4일내내 같은 타월을 쓰는것은 너무 힘들었어요
2020년 10월에 4박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 1박 숙박함
답변 제공: Tory 님, 2019년 9월 21일
Thank you for taking a moment to share your recent experience with us at the Hilton Checkers. We are sorry your stay was less than perfect. We appreciate your feedback and hope you will give us another chance!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Perfect for business trip!
It was nice stay in DTLA. If you want to stay in downtown, I recommend you this hotel! It was clean overally, but out of 5 nights, the bed sheets were not changed on 2 nights.
2019년 6월에 5박 숙박함

8/10 - 좋아요

JUNG HO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 6박 숙박함

4/10 - 별로예요

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
리얼후기
현재 공사중이라 굉장히 어수선하고 주변 치안이좋지않지만 서비스는 괜찮았음
2018년 12월에 2박 숙박함

10/10 - 훌륭해요

안용

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
교통이 좋음
2018년 12월에 3박 숙박함

4/10 - 별로예요

yoonsun

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
불친절
불친절하게 응대하는 직원이 있었음 너무 당황했을 지경 오후 4시가 넘도록 방도 청소가 안돼어 있어 밖에서 1시간 대기,,
2018년 12월에 3박 숙박함

6/10 - 괜찮아요

JUNSIG

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
숙박무난 주차불편
숙박은 무난 하지만 주차는 ㅠㅠ. 셀프 주차 이용 시 약간의 불편이 있을 수 있어요. 24시간 기준이 아니라 시간대별로 차등해서 적용하는 요금제라서 잘 못하면 하루 47달러 이상을 지불할 수도 있습니다.

6/10 - 괜찮아요

실제 이용하신 고객

So So
발렛 파킹이라서 차를 자주 빼기 부담 스러움
2017년 12월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편리하고 깨끗하고 좋은 서비스
다운타운에 위치하여 이곳저곳을 다니기가 편리하고 객실의 청결도도 좋았고 직원들의 서비스가 훌륭했습니다. 다시 이용할 의사 있습니다.
2017년 11월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Location was good, people are kind, and reasonable parking fee. But the water pressure was so weak...
2017년 4월에 1박 숙박함

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff. Didn’t like wi-fi set up
2024년 4월에 1박 숙박함

4/10 - 별로예요

Arturo

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 23일
Dear Arturo, Thank you for rating your recent stay at our hotel. We strive to ensure an exceptional experience for each guest. Therefore, we are disappointed to know that we fell short on this visit. Please accept our apologies for any disappointment caused. We are wholly committed to regaining your trust and hope for the opportunity to welcome you back for an improved stay in the future.Best Regards,Althea AbdallahGeneral Manager

8/10 - 좋아요

KAZUYA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
周辺の施設にいいレストランはないですが、ホテルはこじんまりしていながらも清潔さがあります。
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 31일
Dear KAZUYA, We appreciate your feedback regarding Hilton Checkers Los Angeles. While we understand the dining options nearby may not have met your expectations, we are thrilled you found our hotel clean and inviting. Our commitment to cleanliness and guest comfort is paramount. We hope you enjoyed your overall stay with us and look forward to welcoming you back soon.Best Regards,Althea AbdallahGeneral Manager

2/10 - 너무 별로예요

Sirikorn

단체 여행, 연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn’t stay
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear Sirikorn, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Best Regards,Althea AbdallahGeneral Manager

10/10 - 훌륭해요

Rodrigo

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was great
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Dear Rodrigo, Thank you for sharing your comments. We are pleased to read how much you enjoyed your stay. Everything we do is aimed at making our guests feel right at home. We appreciate you choosing Hilton Checkers Los Angeles during your time in the area. It was our pleasure to host your stay, and we look forward to your next visit.Best Regards,Althea AbdallahGeneral Manager

8/10 - 좋아요

Alex A

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Exceptional clean and and safe.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Dear Alex A, We're delighted by your review! A clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your stay. Our housekeeping team takes great pride in their work, and we would be delighted to hear your feedback. Your support is truly appreciated, and we can't wait to provide you with another outstanding stay here at Hilton Checkers Los Angeles.Best Regards,Althea AbdallahGeneral Manager

2/10 - 너무 별로예요

KAZUKI

가족 여행
별로예요: 직원 및 서비스
Booked a double with a queen bed. The hotel says they don't have a room due to circumstances. I complained, but I was given another room that was the same. Very disappointing.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Dear Kazuki, Thank you for sharing your feedback. We apologize that the requested room type was unavailable and regret any frustration and inconvenience caused. We do everything possible to honor requests. However, we are very grateful for your patience and hope to have a future opportunity to show you the enhanced stay we are committed to providing every guest.Best Regards,Althea AbdallahGeneral Manager

10/10 - 훌륭해요

christina 님, Las Vegas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this place
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 17일
Dear Christina, It was a pleasure to read your fantastic review of the Hilton Checkers Los Angeles. We strive to provide our guests with outstanding hospitality, and your compliments encourage us all. Thank you again for your review. We hope to see you soon! Best Regards,Althea AbdallahGeneral Manager

8/10 - 좋아요

Jagdev

2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Dear Jagdev, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hilton Checkers Los Angeles; we hope to see you again soon. Best Regards,Althea AbdallahGeneral Manager

8/10 - 좋아요

Daniel 님, Kingwood

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Some water in the room would be nice. We liked the terrace.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Daniel, It is wonderful to read how much you enjoyed your stay at Hilton Checkers Los Angeles. We are pleased that you appreciate our amazing views from the terrace. We have noted your feedback and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Best Regards,Althea AbdallahGeneral Manager

10/10 - 훌륭해요

Phillip 님, Stockton

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Phillip, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hilton Checkers Los Angeles. We look forward to your return and wish you all the best with your future travels.Best Regards,Althea AbdallahGeneral Manager

6/10 - 괜찮아요

Rosa

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The room was well kept, bathroom was a decent size. The room was a bit small, the mini fridge did not work and no microwave. There was quite a bit of noise but that’s to be expected in that location.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 11일
Dear Rosa, We appreciate your positive feedback regarding the well-kept room and spacious bathroom. We regret any inconvenience caused by the room size and its amenities. Your understanding of noise levels in a bustling location is valued. We strive to provide a comfortable stay and hope to welcome you back for an improved experience in the future.Best Regards,Althea AbdallahGeneral Manager

10/10 - 훌륭해요

LEIGH

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice rooms. Staff were great and helpful. In a good location for getting around.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 10일
Dear LEIGH, Thank you for staying with us at Hilton Checkers Los Angeles and posting your kind remarks. We appreciate you highlighting our relaxing rooms and the seamless service provided by our devoted staff members. We're also glad our convenient location was beneficial for your travels around the city. We loved hosting you and hope to welcome you back for another satisfying stay soon!Best Regards,Althea AbdallahGeneral Manager

8/10 - 좋아요

Mario

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 29일
Dear Mario, Thank you for choosing Hilton Checkers Los Angeles. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Althea AbdallahGeneral Manager

6/10 - 괜찮아요

Jessica

좋아요: 청결 상태, 직원 및 서비스
The Valet and Front Desk staff were incredibly nice, they took complete care of us. The reason for the average rating is because of all the fees that were charged for each day we stayed. The nightly rate for the actual room itself was around $150/night, but after a 3 night stay we ultimately were charged $1000 after all of the fees, taxes and parking. I wouldnt say it was worth it to stay there for that much money.
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 6일
Dear Jessica, Thank you for choosing us and for taking the time to evaluate your stay. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your generous remarks about our staff. We always want our guests to enjoy our great location, hospitality, and accommodations, so we are disappointed that your visit did not meet some of your expectations. We value our guests' feedback, and we thank you for taking the time to share yours. We hope you will return and give us another opportunity to confirm why we are consistently a preferred choice for the area. Best Regards,Althea AbdallahGeneral Manager

10/10 - 훌륭해요

Efrén de Jesús 님, Puebla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El centro de los Ángeles con mucho homeless. No conocía honestamente pero debe haber otros lugares mejores para hospedarse.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 1일
Dear Efrén de Jesús, Thank you for choosing Hilton Checkers Los Angeles for your stay. We appreciate your feedback about the downtown area. While we understand your concerns, we're pleased you selected our hotel. Our team is dedicated to providing a positive experience, and we hope the overall comfort and service at our property made your stay enjoyable. We value your patronage and look forward to welcoming you back.Best Regards,Althea AbdallahGeneral Manager

8/10 - 좋아요

Marco

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 27일
Dear Marco, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hilton Checkers Los Angeles, and we hope to see you again soon. Best Regards,Althea AbdallahGeneral Manager

10/10 - 훌륭해요

Cecilia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
excelente servicio, limpio y personal muy amable
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 23일
Dear Cecilia, Thank you for choosing Hilton Checkers Los Angeles and taking the time to share your experience. We are thrilled that our staff helped make your stay memorable. We also believe we have the best team in town and work hard daily to deliver outstanding service. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. It was a true pleasure to have you as our guest, and we hope to see you again.Best Regards,Althea AbdallahGeneral Manager

10/10 - 훌륭해요

Myca Love

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location! Easy walk to local shops and restaurants. The hop on/hop off bus stop is steps from the entrance. Rooms were nice, service was great!
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Dear Myca Love, We're delighted to hear that you enjoyed your stay at Hilton Checkers Los Angeles! It's fantastic to know that our convenient location, comfortable rooms, and excellent service contributed to a positive experience. Thank you for your kind words, and we hope to welcome you back soon for another memorable stay!Best Regards,Althea AbdallahGeneral Manager

8/10 - 좋아요

Takashi

2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Dear Takashi, Thank you for choosing to stay with us and leaving your rating. We're delighted you had a great experience at Hilton Checkers Los Angeles. We look forward to welcoming you back on your next visit.Best Regards,Althea AbdallahGeneral Manager

10/10 - 훌륭해요

Marcos

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 13일
Dear Marcos, Thank you for the kind review of Hilton Checkers Los Angeles! We're delighted to have provided you with a satisfying visit and are pleased to see that you appreciated our immaculate accommodations. It was our pleasure to have you stay with us, and we hope to host you again soon.Best Regards,Althea AbdallahGeneral Manager

10/10 - 훌륭해요

Jennifer

2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Dear Jennifer, We are happy you had a lovely stay at Hilton Checkers Los Angeles! Thank you for sharing your rating with us. We look forward to hosting you again soon for an even more incredible experience.Best Regards,Althea AbdallahGeneral Manager

10/10 - 훌륭해요

Nyna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the staff and the amazing woman that checked me in. Great room. ONLY downfall or “negative” is the parking situation.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 11일
Dear Nyna, We're delighted to learn that you had a great experience with us at Hilton Checkers Los Angeles. Thank you for acknowledging our devoted staff members and relaxing rooms. However, we apologize for any displeasure caused by our parking service. We strive to provide a premium and seamless valet service for guest convenience and satisfaction, and we regret failing to meet your expectations. Your feedback is valuable to us, and we'll explore ways to enhance our guest experience moving forward. Thank you for choosing us, and we hope to have the opportunity to welcome you back for another excellent stay in the future!Best Regards,Althea AbdallahGeneral Manager

10/10 - 훌륭해요

Brenda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The valets were very helpful and friendly. The breakfast and meals at the restaurant were excellent. I appreciate the safety feature in the elevator with the need to swipe room key before it would ascend
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 8일
Dear Brenda, We're delighted to learn that you had a wonderful experience with us at Hilton Checkers Los Angeles! It's fantastic to see that our devoted staff members made your visit exceptional and that the delicious meals at our restaurant added to your enjoyment. Further, we are pleased that you appreciated the added safety feature in the elevator, highlighting our commitment to ensuring a secure and comfortable stay for all our guests. We can't wait to have the pleasure of welcoming you back for another exceptional stay!Best Regards,Althea AbdallahGeneral Manager

10/10 - 훌륭해요

Timothy 님, Warranwood

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 7박 숙박함
답변 제공: General Manager 님, 2024년 1월 19일
Dear Timothy, Thank you for the fabulous review. We are thrilled we met your expectations for a fantastic experience at Hilton Checkers Los Angeles. We hope to have the pleasure of doing so again on your next visit to Los Angeles.Best Regards,Althea AbdallahGeneral Manager

8/10 - 좋아요

Tania

가족 여행
Great location. Clean but ‘tiered’ in some areas. Inconsistency with staff. Some fantastic others not so much. Very quiet which was great and lots of dinning options. More a hotel aimed for business guests. For example, limited room service (only dinner), limited facilities / amenities etc. would stay again but maybe not for as many days.
2024년 1월에 8박 숙박함
답변 제공: General Manager 님, 2024년 1월 19일
Dear Tania, Thank you for choosing Hilton Checkers Los Angeles. We appreciate your kind feedback on our convenient location and immaculate environment. It's a pleasure to read that you enjoyed the quiet ambiance and dining options. Further, we appreciate your input regarding our staff. Providing excellent hospitality is our goal, and your review guides our continued efforts for improvement. We look forward to welcoming you back in the future for another satisfying visit.Best Regards,Althea AbdallahGeneral Manager

8/10 - 좋아요

Lee

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Close to Disney Hall
We selected Checkers Hotel because it is within walking distance to Disney Hall and MOCA, not knowing it’s a rather steep climb. But we made it. We found the room comfortable and quiet. The furnishings are pretty tired; perhaps not Hilton standard. The staff was friendly, from the valet through check in. We didn’t have much other interaction as we were there only one night. The $51 parking fee and the $25 hotel charge for whatever it was for were not covered in Hotels dot com, at least not that I saw. But everything worked out just fine. In keeping with the motto “The more you pay, the less you get,” we might have had parking and breakfast included in the price but would have had to stay way out of center city. All in all, it’s a nice little hotel and I’d recommend it.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 18일
Dear Lee, Thank you for choosing Hilton Checkers Los Angeles for your stay and for taking the time to share your experience. We're pleased to see that our location was convenient for your visit. It is also a pleasure to read your kind feedback on room comfort and our friendly staff. We do apologize for any inconvenience regarding the lack of clear information about the mentioned fees. Your input is valued as we continuously strive to enhance the guest experience. Your recommendation is much appreciated, and we hope to welcome you back soon for another comfortable stay.Best Regards,Althea AbdallahGeneral Manager

2/10 - 너무 별로예요

Armando

별로예요: 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 16일
Dear Armando, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Best Regards,Althea AbdallahGeneral Manager

10/10 - 훌륭해요

Martin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
LA downtown
not sure if because I didn't book directly they charged me an additional $25 that was use it or lost besides destination fee. At the front desk advised that I would be charged either way.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 15일
Dear Martin, Thank you for choosing Hilton Checkers Los Angeles. We appreciate your feedback and apologize for any confusion regarding the destination fee. We charged our destination fee so our guests could enjoy the resort amenities. Your insights are essential, and we hope the overall experience was enjoyable. We look forward to welcoming you back for another positive stay.Best Regards,Althea AbdallahGeneral Manager

8/10 - 좋아요

SAKURAI

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
4日間ステイしました。スタッフはフレンドリーで部屋も清潔でした、部屋のコーヒはとてもおいしかったです。残念なのは、コーヒ用の紙コップの補充や、コーヒーの補充がされていなかったことです。それ以外は良かったです。
2023년 12월에 4박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear SAKURAI, Thank you for choosing Hilton Checkers Los Angeles. We're pleased to learn that you had a great stay and enjoyed our exceptional hospitality, immaculate accommodations, and delicious coffee. Your feedback about the paper cups and coffee replenishment is noted, and we appreciate your understanding. We will consider your suggestion for future enhancements. We look forward to the opportunity to welcome you back for another positive experience.Best Regards,Althea AbdallahGeneral Manager

2/10 - 너무 별로예요

Afidal

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The shower don’t have air fun most electric socket loss and unsafe for kids
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 6일
Dear Afidal, We sincerely apologize for the troubles you experienced during your stay. Your feedback is valuable, and we regret any inconvenience caused by the shower and electrical outlets. Rest assured, we are addressing these issues promptly to enhance safety and convenience for our guests. We are committed to improving our services and hope you will allow us the opportunity to provide you with a more enjoyable and comfortable experience in the future.Best Regards,Althea AbdallahGeneral Manager

10/10 - 훌륭해요

James

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 6일
Dear James, It is a delight to know you enjoyed everything about your time at Hilton Checkers Los Angeles and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Best Regards,Althea AbdallahGeneral Manager

10/10 - 훌륭해요

Anna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 12일
Dear Anna, Thank you for sharing your fabulous rating! We are thrilled you thoroughly enjoyed your time with us at Hilton Checkers Los Angeles. We hope you will revisit soon for many more fulfilling visits.Best Regards, Sam Sudah General Manager

2/10 - 너무 별로예요

Oralia

답변 제공: General Manager 님, 2024년 2월 8일
Dear Oralia, Thank you for rating your recent visit to our hotel. Our goal is to provide every guest with an exceptional stay. Therefore, we sincerely apologize for any difficulties you may have experienced. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. Best Regards,Althea AbdallahGeneral Manager

2/10 - 너무 별로예요

Oscar

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never again
They over charged me after my stay and their customer service is horrible.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 7일
Dear Oscar, Thank you for taking the time to share your concerns with us. It is very disappointing to read that your stay was anything other than the seamless experience we strive to provide. We are investigating the issue regarding the charge to identify what went wrong and to rectify it as best we can. We want to reassure you that we are committed to enhancing our services and hope you will give us the opportunity to regain your trust on a future visit. Please feel free to reach out to us directly at the hotel so we can assist you in any way we can. We look forward to hearing from you soon.Best Regards,Althea AbdallahGeneral Manager

10/10 - 훌륭해요

Carlos

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was super friendly and helpful from valet to the front desk really professional
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear Carlos, Thank you for your glowing review of Hilton Checkers Los Angeles! We're delighted to learn that our devoted staff members, from valet to the front desk, provided you with professional and friendly service. Your recognition means a lot to us, and we'll certainly share your compliments with our team. It's our pleasure to make your stay enjoyable, and we look forward to welcoming you back for another positive experience.Best Regards,Althea AbdallahGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good looking place. Drinks are a bit pricey but good.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 22일
Dear Guest, Thank you for sharing your positive experience at Hilton Checkers Los Angeles! We're delighted you found our hotel appealing and enjoyed the quality of our drinks despite the pricing. Your feedback is valuable, and we hope to welcome you back for another memorable stay.Best Regards,Althea AbdallahGeneral Manager