외관

뫼벤픽 호텔 이코이 라고스 여행 후기

4 out of 5
뫼벤픽 호텔 이코이 라고스
No. 47 Alfred Rewane Road, Eti-Osa Local Gov't Area, Ikoyi, Lagos

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 98개 이용 후기 중 31개" "
평점 8 - 좋아요. 98개 이용 후기 중 41개" "
평점 6 - 괜찮아요. 98개 이용 후기 중 15개" "
평점 4 - 별로예요. 98개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 98개 이용 후기 중 4개" "

7.8/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Simon & Team 님, 2024년 1월 23일
Dear John,Thank you for the positive rating of our hotel. We are grateful that you took the time out to rate our facility and services. Be rest assured that we will keep doing our best to maintain the premium standard of service and friendliness which you expect of us. Looking forward to welcoming you back soon. Warm Regards

2/10 - 너무 별로예요

Bridget 님, Ibadan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I used to love this property when it was the southern sun. But it has gone down. For $200 a night it is not worth it, there are far better hotels in this area. We were assigned a room and we could see a filthy back of a building, and could see people taking showers. We asked to be moved, the next room had broken sockets, looks nothing like the picture online. Everything worn out. Anyways we chose to stay as we were not spending much time in the room. One morning we ordered tea and coffee to the room and it took 40 minutes. Last night I ordered fish soup, they brought me chicken soup, I sent it back and it took in total almost 2 hours and I had to cancel it as it was late to eat. I had to call the duty manager as I saw under the bed, they had not cleaned under the bed for months, the dust, dirt and grime was unbelievable. I refused to move rooms as I saw this on the last night. I asked them to send a cleaner, they did their best but I advised them to deep clean that room once we left. At check out I was given a bill for an airport transfer when I had my own company driver. The whole experience was awful. I do not know what has happened since southern sun left. But they need to pay serious attention. I was so disappointed.
답변 제공: Movenpick Hotel Ikoyi Lagos 님, 2023년 12월 31일
Dear Bridget,Thank you for taking the time to provide us with your very constructive feedback. We are indeed saddened by the fact that this time, we were not able to provide you with the standard of service which you expected of us. It is reviews like yours that further helps us to improve our efforts to deliver the best standard of service to our guests.Please be assured that all your comments and feedback notes pertaining to room service timing, housekeeping deep cleaning of rooms as well maintenance work has been taken into serious consideration and procedures have already been escalated to ensure that the health and safety of all our Guests remains of paramount importance.Happy to inform you that a planned renovation of our property which will improve the guest overall experience is well underway and we are committed to offering all our valued Guests the very best.Once again, we apologise for the poor experience, and look forward to welcoming you back soon. With best wishes for a happy and peaceful festive season,Simon and Team.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Very good
Staff are trained and couteous. Room is well cleaned and smells clean too. Overall i usually have a good time every time i am in Lagos for work. The only issue is the long wait for an order when dining in the room, please get more hands in the kitchen as it appears there are just a few people attending to over 200 guests
2023년 12월에 2박 숙박함
답변 제공: Movenpick Hotel Ikoyi Lagos 님, 2023년 12월 17일
Dear Anonymous Guest,On behalf of us all here at the Movenpick Hotel Ikoyi Lagos, allow me to thank you for taking to the time to provide your valuable feedback. Please be assured that your observations about the long wait for your order has been well noted and will further assist us in our quest to deliver a better-quality experience for all our guests. Once again thank you and we hope that you will be returning soon.With Best Regards, Simon & Team

6/10 - 괜찮아요

Jennifer

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Showing its age
Dated rooms that need a refurb. They are adequate for a short stay, but if I was given this room in a 4* hotel in most other countries I would have complained.
2023년 7월에 3박 숙박함
답변 제공: GM 님, 2023년 7월 14일
Dear JenniferThank you for your valued observations following your stay. Please be assured that improvements to our guest rooms and facilities are planned.We hope to be of service to you in the future.RegardsSimon & Team

6/10 - 괜찮아요

Dallas

좋아요: 청결 상태, 직원 및 서비스
2023년 5월에 2박 숙박함
답변 제공: GM 님, 2023년 5월 30일
Dear DallasThank you for your valued feedback. Please be assured that the Movenpick team appreciate your patronage and your observations. RegardsSimon & Team

8/10 - 좋아요

Mubarak 님, Boston

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Is ok
2023년 5월에 2박 숙박함
답변 제공: GM 님, 2023년 5월 28일
Dear MubarakThank you very much for proving your feedback on your recent stay.We are pleased that we could deliver the service you deserve and expect.I hope to welcome you back in the future.RegardsSimon & Team

6/10 - 괜찮아요

Carolyn

별로예요: 청결 상태
2023년 3월에 3박 숙박함
답변 제공: Mövenpick Hotel Ikoyi Lagos 님, 2023년 4월 4일
Dear Caroline,Thank you for your kind review. We appreciate it and value your business support. Best Regards Management

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
Bad wifi
Really bad WIFI
2023년 3월에 3박 숙박함

8/10 - 좋아요

Juliet

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall a good stay. Nice hotel, very convenient, reception, housekeeping and room service staff were very friendly/professional and the hotel has decent amenities. However what I feel lets them down is the restaurant staff and wi-fi! The staff in the restaurant are not attentive, they just walk around aimlessly whilst guests/visitors are waiting to be seated or want to order. The dinner buffet is very good though, breakfast not so much; the food was often cold and tasteless. I had major issues with connecting to the wifi which was very frustrating.
2023년 2월에 6박 숙박함
답변 제공: Sandra 님, 2023년 2월 20일
Thank you for the feed back and for your patronage.we will look into the points stated above. We look forward to welcoming you back to the hotel.

6/10 - 괜찮아요

Dallas

단체 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Average
2023년 1월에 5박 숙박함
답변 제공: Ade 님, 2023년 2월 15일
Dear Mr. Dallas,Thank you for the feedback.We look forward to welcoming you back to the hotel on your next visit to Lagos.Kind regards,

10/10 - 훌륭해요

Christopher

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The area the hotel was nice...
답변 제공: Ade 님, 2022년 11월 29일
Thank you for the feedback.We are glad you had a great stay.We look forward to welcoming you back soonest.Kind regards,

8/10 - 좋아요

Erik

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Degelijk hotel, zonder meer
HOtel met belangrijkste faciliteiten. Veilig, kamer was OK, badkamer netjes en schoon. Restaurant biedt ontbijtbuffet, lunch en diner in buffetvorm. Bar gedeelte ook goed. Prijs is hoog zoals overal in Lagos voor veilig hotel. Veel straatlawaai dus kamer aan achterzijde vragen
2022년 11월에 4박 숙박함

8/10 - 좋아요

Shuaibu

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Ade 님, 2022년 11월 4일
Thank you for the feedback.We are glad you had a great stay.Kind regards,

4/10 - 별로예요

Modibo

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel is dirty, old and poorly maintained. The food is however better than average.
2022년 8월에 5박 숙박함

10/10 - 훌륭해요

Abimbola

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service
2022년 3월에 3박 숙박함
답변 제공: Ade 님, 2022년 4월 4일
Thank you so much for the feedback. We look forward to welcoming you back soon. Kind regards,

10/10 - 훌륭해요

Abimbola

2022년 3월에 2박 숙박함

2/10 - 너무 별로예요

Raphael

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad Experience on my visit!
I have been staying at Southern Sun for the past 3years every time I visit Nigeria, this visit is by far the worst experience and I don’t know if I’ll return. TV Chanel’s were blurry, when I called I was told the person responsible was already gone for the day. The TV Chanel’s remained that way until I checked out 2days later. I ordered room service and when I tried to pay with my card I was told it was declined, I ended paying with cash, only to find out later that day the card charge (N10,200) went through. When I reported it to the receptionist and provided evidence of the charge that hit my bank acct I was told the accounts office would contact me and give me a refund, never heard back from them, even after I placed another call. Not sure what’s going on but it seems to be going down hill. Service used to be great!
2022년 2월에 2박 숙박함

2/10 - 너무 별로예요

walid

2022년 1월에 1박 숙박함

8/10 - 좋아요

Ajibola

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean
It was great
2021년 10월에 1박 숙박함
답변 제공: Ade 님, 2022년 2월 1일
Thank you so much for the review. We are glad you had a great stay. We look forward to welcoming you back to the hotel soonest. Kind regards,

10/10 - 훌륭해요

Rita Chioma

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 12월에 9박 숙박함

10/10 - 훌륭해요

FOLA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly Recommended
Food is amazing! Staff is wonderful.
2021년 12월에 3박 숙박함
답변 제공: Ade 님, 2022년 2월 1일
Thank you for the review. We are glad you h ad a great stay. We look forward to welcoming you back to the hotel soonest. Kind regards,

6/10 - 괜찮아요

Otagogo

연인과의 여행
Location and access to property once on Lagos Island is good. Breakfast is great. Front desk at check-in is horrible and most unprofessional. Delayed and confused check-in for tired travellers. Towels are tired, faded, and limp.
2021년 11월에 3박 숙박함

8/10 - 좋아요

Nasr

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 1박 숙박함
답변 제공: Ade 님, 2021년 11월 23일
Thank you for the review. We look forward to welcoming you back to the hotel soonest. Kind regards,

6/10 - 괜찮아요

Caroline Samantha

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel has a lovely reception area, the staff is great and their restaurant is excellent. It is however an old hotel and the wear and tear shows in the rooms. The bathrooms are badly in need of renovation.
2021년 9월에 5박 숙박함
답변 제공: Grace Akpan 님, 2021년 10월 1일
Thank you so very much for your feedback. It is well appreciated. Your concerns will be looked into

8/10 - 좋아요

Ifesinachi

2021년 9월에 1박 숙박함

8/10 - 좋아요

Fullness

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함
답변 제공: Ade 님, 2021년 8월 23일
Thank you for the review. We are glad you had a great stay. We look forward to welcoming you back on your next trip to Lagos. Kind regards,

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The location of the property is very good. Some of the staff were very good some were disappointing. We find it disingenuous by the management the hotel to back on the previously agreed 2 days discount on our stay (following the problems with cockroaches) had been reduced to 1 day during check out.
2021년 6월에 5박 숙박함

8/10 - 좋아요

Raphael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay was ok.
2021년 6월에 2박 숙박함
답변 제공: Ade 님, 2021년 6월 15일
Dear Raphael, Thank you for the feedback. We are glad you had a great stay. We look forward to welcome you back soon. Kind regards,

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
2021년 4월에 4박 숙박함

10/10 - 훌륭해요

Tunde

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Superb Hotel
Hotel is one of the best in Lagos! Service is soo great, all staff are friendly and willing to help. I forgot my laptop in reception, didn’t realise for 3 days and they kept it for me. Room is a bit small but still worth staying in this hotel and I’ll come again. The pool is nice and clean!
2021년 4월에 3박 숙박함
답변 제공: Ade 님, 2021년 5월 11일
Thank you for the feedback. We are glad you had a great stay with us. We will share the feedback with the team and we look forward to welcoming you back on your next trip to Lagos. Kind regards,

8/10 - 좋아요

Toyosi

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2021년 4월에 1박 숙박함
답변 제공: Ade 님, 2021년 4월 6일
Thank you for the review. We look forward to welcoming you back to the hotel soon. Kind regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All round decent experience..lovely staff..clean rooms nice food. Nice location.
2021년 3월에 7박 숙박함
답변 제공: Ade 님, 2021년 3월 24일
Thank you for the review. We are glad you had a good stay. We look forward to welcoming you back to the hotel soonest. Kind regards,

6/10 - 괜찮아요

Ire

좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Hoped the hotel will be better maintained. Paid a bit more for an executive room and it was a bit tired; broken shower, worn furnishings. Decent breakfast and service but I’m not sure if the experience is good value.
2021년 2월에 1박 숙박함
답변 제공: Ade 님, 2021년 3월 5일
Good Afternoon, Thank you for the feedback. We sincerely apologize for the inconveniences. The feedback has been shared with the maintenance team and the issues mentioned are being given the right attention. Please be rest assured of our best attention at all times. Kind regards,

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2021년 1월에 2박 숙박함
답변 제공: Ade 님, 2021년 1월 19일
Thank you for staying with us. We look forward to welcoming you back soonest. Kind regards,

8/10 - 좋아요

AuntieNkechi 님, Brooklyn, New York

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Ranks up there with the best franchises, Hope they keep up the facility and the maintenance
2020년 12월에 2박 숙박함
답변 제공: Ade 님, 2020년 12월 29일
Thank you for the review. We are glad you had a good stay. We look forward to welcoming you back soon. Kind regards,

2/10 - 너무 별로예요

Nkechi

2020년 12월에 2박 숙박함
답변 제공: Ade 님, 2021년 1월 19일
Thank you for staying with us.

10/10 - 훌륭해요

Olukemi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 8박 숙박함

10/10 - 훌륭해요

aesiovwa 님, London

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel, clean, great customer service, good food, fantastic location and so much more. Will definitely stay here again.
2020년 2월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 2월에 1박 숙박함

10/10 - 훌륭해요

Dr.LB 님, Accra

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is in the center of Ikoyi, staff was very pleasant, facilities clean, food excellent and prices reasonable.
2020년 2월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Great service, dated rooms
Service was amazing. For a 4-Star, hotel was good. However, room amenitites, airconditioning and cleanliness was rather disappointing. The food was great and again the hotel staff were all excellent with no flaws.
2020년 1월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2020년 1월에 3박 숙박함

8/10 - 좋아요

M.O 님, Chicago

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice hotels cleanliness can be questioned at times
2020년 1월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent! Fabulous property, great facilities and service!
2020년 1월에 2박 숙박함

10/10 - 훌륭해요

Damilola

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 2박 숙박함

10/10 - 훌륭해요

O A

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good, nearly excellent
This hotel is almost excellent, but is let down a little by small oversights - e.g. during my first stay, the telephone in my room was incredibly grubby, : obviously, a small thing, but an unnecessary oversight in a good hotel. That being said, that is only a small gripe : overall, the hotel is really excellent value, unlike many of the 4 and 5 star hotels in Lagos, the owners appear to have taken the very refreshing decision NOT to artificially inflate their rates to take advantage of the relatively limited selection of really good hotels available. The breakfast is excellent - with a huge selection, goes on until 10.30, and their Sunday brunch appears to be extremely popular. The staff are just about the nicest staff I have ever come across in any hotel - they are responsive, eager to help, always smiling, have apparently limitless amounts of patience and energy, they are really outstanding
2019년 12월에 1박 숙박함

10/10 - 훌륭해요

S

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Considering the payment it’s a good deal.
2019년 12월에 2박 숙박함

10/10 - 훌륭해요

ADETUTU

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함

8/10 - 좋아요

Derek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Generally good experience
2019년 11월에 1박 숙박함