Taehoon, thank you for the review and apologize that you didn't enjoy your stay with us. I do hope that you will give us another try in the future.

Hi Jenna! Thank you for taking time to review your stay with us here. Appologies that the size of the room was not sufficient for your family. I can confirm 100% that we do not have any double beds in our building. They all are of a queen size dimension. Our breakfast lady is, we agree fantastic and will let her know that you said such nice things.

Hi Duane. Thank you so much for your review on our property. I wanted to clear up the pet fee that you have listed as not being disclosed. When you visit our page on the Expedia webiste, under policies, it states clearly Pets allowed for an extra charge of USD 40 per accommodation, per night. We hope you will consider us again in the future for your hotel needs.

Hi April, Thank you for taking time to review your experience with us. First lets address the financials. You booked through a third party, they handle the financials for the stay. A preauthorization was done for pre-check in but was reversed when you decided to leave. This can take 3-5 business days for your financial institution to remove the hold. After speaking with the front desk representative that attempted to check you in, you did not actually inhabit the room. What I find curious is how you can place such a judgement on our property when you didn't step foot in the room. Our lobby is immaculate and so is the property as you enter the building. Personal preference is a part of being human and we understand that you might not have felt comfortable with an outdoor entry room. Our upstairs rooms are accessed via a secure corridor, providing security that isn't available on the ground level and we would have been happy to place you in one of those rooms. If you have not seen the hold released, please contact your financial institution. We do hope that you will give us a chance in the future to show you how delightful our property is and how each one of us puts that little extra in EXTRAordinary hospitality.

Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.