숙박 시설 구내

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 375개 이용 후기 중 185개" "
평점 8 - 좋아요. 375개 이용 후기 중 147개" "
평점 6 - 괜찮아요. 375개 이용 후기 중 30개" "
평점 4 - 별로예요. 375개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 375개 이용 후기 중 5개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

John

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Beate

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved every thing! The hotel, the room we had, the staff -super friendly and helpful, the food, the location I went there for a wedding, coming from USA! Worth the trip! English countryside ❤️

6/10 - 괜찮아요

Ralph

연인과의 여행
Not a four star property front desk staff needs more training

10/10 - 훌륭해요

MRS S J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Christmas stay
The Swan is a top class hotel. Nice comfortable rooms, very quiet, with very good shower over bath, spotlessly clean. Very friendly, polite and helpful staff, reception sraff excellent. Amazing to get free parking too. Our stay was cut short due to an emergency back home, but we will be back.
2022년 12월에 4박 숙박함

10/10 - 훌륭해요

Steve

2022년 10월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Historic hotel
Very nice hotel with atmosphere.
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

John

2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Catherine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 9월에 2박 숙박함

8/10 - 좋아요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great City Centre hotel
Only difficulty is the narrowness of parking on site and the limited spaces, otherwise, great service and a very hearty breakfast to set you on your way. Helpful service at reception and the breakfast service.
2022년 9월에 1박 숙박함

8/10 - 좋아요

Hamza

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

Rick

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rude unwelcoming front desk girl. Dirty room carpet. Broken bathroom door lock. Awful uncomfortable chairs in bar and lounge - which used to be cozy classy areas and are now plastic trashy areas with no style or ambiance.
2022년 9월에 2박 숙박함

8/10 - 좋아요

Simon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing that the view of the room isn’t advertised when booking, had to upgrade to get view of cathedral. Food at breakfast great.
2022년 9월에 1박 숙박함

8/10 - 좋아요

Stuart

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fabulous location
2022년 8월에 2박 숙박함

10/10 - 훌륭해요

Timon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This place needs reporting… for excellence!
Excellent atmosphere of service- nothing too much
2022년 8월에 1박 숙박함

8/10 - 좋아요

Joanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is really quite stunning in appearance and location. The staff are friendly and keen to assist and the food is fabulous. Wells was incredibly beautiful. The only issue that we had was that we were right at the top of the hotel in the heatwave and with no air conditioning, the heat was unbearable, even with a fan. The fan was so loud that neither me or my teenage son could sleep well. Other than that, this hotel was fabulous.
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Penelope

2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Tina

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Lovely stay
Beautiful, historic hotel with a lovely terrace looking onto the cathedral. Room nice and perfectly clean. Bathroom tired and dated but clean. Great, friendly and helpful staff. Breakfast was top quality. Recommended.
2022년 8월에 2박 숙박함

8/10 - 좋아요

Ben

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 2박 숙박함

10/10 - 훌륭해요

Ben

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Jane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is beautifully situated in the centre of Wells with a view of the cathedral. Our bedroom view, however, looked out on an alleyway with dustbins. I had hoped for something a little better, since I'd paid extra for a superior room. Our room was very comfortable, but if I'd been shown a picture of it without being told where it was, I could possibly have guessed it was part of the Best Western chain, but not that it was in an historic coaching inn. The staff were helpful, friendly and polite.
2022년 7월에 1박 숙박함

8/10 - 좋아요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 2박 숙박함

4/10 - 별로예요

F

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not For Us
Wells itself is a charming place but I’m afraid this is not a hotel we will be returning to again. A rather frosty receptionist, a tiny bedroom in the basement of the hotel with a window view of stairs and smokers meaning the room also became smokey, and a bathroom needing urgent repair to the side of the bath as the panel was completely damaged and the room needed redecorating and new lamps etc. Additionally we couldn’t sleep as we could hear the people in the room above us conversing and the bed mattress left my partner and I with really uncomfortable backs. Parking is a bind too. The hotel really need to consider a better option than sending you down a back road on the off chance that a space may be available. We had no choice but to pay for parking in a car park as there was nothing available elsewhere. All this for £164 per night. We travel a-lot both around the UK and all around the world and this didn’t really feel like a 4 star experience. Will definitely return to Wells again but we will look for somewhere a little more comfortable for our accommodation.
2022년 7월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
2022년 7월에 1박 숙박함

8/10 - 좋아요

Kathryn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel in great location
Overall our state was very nice, but the hotel was very particular about us not checking in until the exact check-in time. Other places we stayed had much more flexibility. Thankfully we didn’t have big bags with us so we could carrier things easily.
2022년 6월에 1박 숙박함

8/10 - 좋아요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely stay
Fantastic historic old hotel.location right opposite the cathedral and within walking distance of everything you’d want to see Car park is a challenge I’m glad I didn’t have to undertake and got my partner to do it. Lovely large room. Not too sure what made it superior over a standard room .Bed was too firm for me so didn’t get a great nights sleep but my partner did and it wouldn’t stop me from returning Bathroom was a little tired and could do with a refurb. Fan in the room was great. Breakfast was nice and all staff really friendly and helpful
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Colin

단체 여행
Lovely Location
I live Wells and the Location
2022년 7월에 1박 숙박함

8/10 - 좋아요

Julie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was close to everything and good food
2022년 7월에 1박 숙박함

8/10 - 좋아요

Dominic

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fabulous room overlooking the cathedral.
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Elizabeth

2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 2박 숙박함

8/10 - 좋아요

Amanda

좋아요: 직원 및 서비스
2022년 6월에 2박 숙박함

8/10 - 좋아요

Jacqueline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overnight stay
The hotel has lots of character with rooms spread across different buildings. I was given plenty of information in advance about my stay including a warning that there was an event with disco going on. Not a problem at all and never even heard it! The only slightly disappointing part was the evening meal. The choice was very limited, 2 of the main course options were fish and there was a supplement for the steak. I chose chicken liver pate to start (given a more fancy name though) and it came with a piece of toasted bread from a sliced brown loaf and a tiny lettuce leaf . The pate itself was bland and let’s say you could buy nicer from Aldi. I realised next morning it’s the same bread they use for breakfast and a crusty ciabatta or similar would have elevated the starter. My partner had chicken Caesar salad with almost non existent dressing. My main was salmon with crushed new potatoes, cooked well but lacking in flavour and my partners smoked haddock was similarly bland and both rather small portions. We decided not to spend another £7 each on a dessert in case that was not up too par. We were told on arrival that there were only 2 tables left for dinner but in fact there were more like 10 or 12. Maybe all the staff were dealing with the wedding? Breakfast was fine but I think they’d run out of baked beans by the time we had ours. A great location for exploring Wells and the convenience of parking was good.
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wells is a beautiful city to visit and The Swan Hotel makes the visit even more enjoyable
2022년 5월에 2박 숙박함

10/10 - 훌륭해요

Philip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 1박 숙박함

6/10 - 괜찮아요

Deborah

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The place needs some TLC. The staff need customer service training. When we were leaving the receptionist didn’t even ask if we had a nice stay, just put your key card at the end. Really disappointed with the hotel
2022년 4월에 2박 숙박함

6/10 - 괜찮아요

Philip

연인과의 여행
We had a standard bedroom which was very small and claustrophobic, the bed linen was looking rather worn and grey. The heating system was too hot during the night ( unable to sleep due to heat) then off when you woke to get ready for breakfast?? Shorten our stay even though prepaid as very disappointing. Also unable to eat in the restaurant on either evening due to no tables available, you would think as guests we would have some priority.
2022년 4월에 2박 숙박함

8/10 - 좋아요

Linda

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Weekend stay
Beautiful room but on arrival noticed several blood stains on duvet cover and pillowcase. This was reported immediately and the bed linen changed promptly. Poor lighting in bathroom, no way you could apply make up. Evening meal very nice but cooked breakfast a bit disappointing- scrambled eggs luke warm and sausage not cooked sufficiently. Generally a good stay staff very pleasant and helpful.
2022년 4월에 2박 숙박함

10/10 - 훌륭해요

Roger

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 4월에 1박 숙박함

10/10 - 훌륭해요

john

2022년 4월에 1박 숙박함

8/10 - 좋아요

Clive

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 2박 숙박함

6/10 - 괜찮아요

john

2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Linda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful big room overlooking the High Street, spotless bathroom, very comfortable beds, excellent food in the restaurant, great breakfast, friendly and efficient service throughout - what's not to like?!
2022년 3월에 1박 숙박함

8/10 - 좋아요

Patricia

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
loved the bar and card payment. Staff great.
2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Roy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Happy customer
Very friendly hotel. The room was amazing and had a great veiw. I liked the idea of cleaning wipes for the TV remotes. They only negative was the bathrooms were a little dated but was still very tidy and couldn't fault the cleanliness of the whole hotel and room.
2022년 3월에 1박 숙박함

6/10 - 괜찮아요

David

2022년 3월에 1박 숙박함

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will stay again
Quiet clean comfortable and well situated
2022년 3월에 1박 숙박함

4/10 - 별로예요

David

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Room was clean and comfortable. Bathroom was a bit dated don't like shower over bath when the bath is so high it is inconvenient to get in and out. It was not possible to turn the radiator on in the Bathroom which made the room cold. Lack of little touches such as no shower cap or dressing gowns spoke of penny pinching. Tea facilities were basic. No fridge. TV was to high on the wall. All these are minor points but add up. Biggest gripe was reception staff. We phoned the hotel to ensure we had a table for dinner got a telephone answer message asking us to leave a number and would get a call back. No call one called. on check in. The receptionist was so busy talking to a member of staff she could barely be bothered to check us in. We mentioned the lack of call back to the receptionist who at first denied that that could have happened but my wife offered to show her the phone number from her mobile and she then said she did believe us We phoned down from the room 2 minutes after checking in to ask for a menu and to confirm the booking and she asked who we were and she wasn't sure she could accommodate us for dinner. After me reminding her that we had just spoken to her she suddenly remembered. The dining room was hardly full even with social distancing. The receptionist on duty the following day was so different and friendly. More attention to detail would help.
2022년 3월에 1박 숙박함

6/10 - 괜찮아요

Peter

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Poor service
Poor service in the restaurant for breakfast. Expected a better service for the price paid
2022년 2월에 4박 숙박함

8/10 - 좋아요

Sue

2022년 3월에 1박 숙박함

10/10 - 훌륭해요

Steven

2022년 3월에 1박 숙박함