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예약 가능 여부 확인

홀리데이 인 시카고 노스 쇼어, IHG 호텔 여행 후기

3 out of 5
홀리데이 인 시카고 노스 쇼어, IHG 호텔
5300 West Touhy Ave, Skokie, IL

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 325개" "
평점 8 - 좋아요. 1000개 이용 후기 중 225개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 155개" "
평점 4 - 별로예요. 1000개 이용 후기 중 123개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 172개" "

7.2/10

청결 상태

7.2/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

8/10 - 좋아요

Young Wook

Location
2024년 3월에 5박 숙박함
답변 제공: Holiday Inn & Suites Chicago North Shore Skokie 님, 2024년 3월 21일
Thank you for taking time to provide feedback on your stay. See you again soon!

10/10 - 훌륭해요

TAECHOON

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 2박 숙박함
답변 제공: Vincent 님, 2023년 1월 14일
WOW thank you so very much for giving us a 10! We do hope to see you again

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: Vincent 님, 2021년 9월 17일
Thank you so very much and hope to see you again

2/10 - 너무 별로예요

Kelly

아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
When I first arrived they stated that they didn’t have 2 queen bed rooms available even though I booked this room 2 weeks in advance. Had to give us another option which made things complicated for our family. Terrible staff! So rude when I asked for bedding for the pull out bed. Children in the hot tub so I couldn’t even enjoy that bc of children splashing in the hot tub. Breakfast for 12.95 is outrageous for what they served. It was basically what most hotels give out for free breakfast but way less options. Creepy employees making sexual remarks towards my 15 year old daughter. Never again will I come to this location.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Sara

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Neighboring room was yelling and employees let it continue until 3:30 in the morning!
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Alessandra

2024년 3월에 7박 숙박함

8/10 - 좋아요

James

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everybody who works at this hotel knows customer service and was very professional in their job. I would come back here again.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

David

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible
2024년 3월에 2박 숙박함

8/10 - 좋아요

CORNEL 님, Waterford Township

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Dave

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is very courteous
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Irvin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

8/10 - 좋아요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staffs were kind enough to give us another room when we noticed our room were smelling cigarettes.
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

David 님, Round Lake

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

Milvie 님, Lorton

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the fact that parking is very accessible and is in a prime location with a variety of restaurants in the area as well as a grocery store which was very helpful.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Erykah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the best hotels ive personally stayed at
2024년 3월에 1박 숙박함

8/10 - 좋아요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Vesna

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
We had to change 3 rooms because heating was not working in the first and second. We froze the first night.
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Varissa

2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Ashley

출장 여행
좋아요: 편의 시설/서비스
Good stay
2024년 3월에 7박 숙박함
답변 제공: Holiday Inn & Suites Chicago North Shore Skokie 님, 2024년 3월 21일
We appreciate your business and your feedback. Please make us your hotel of choice when in our area!

10/10 - 훌륭해요

Idalis

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was my daughter birthday and she loved everything. It was safe and comfortable.
2024년 3월에 1박 숙박함
답변 제공: Holiday Inn & Suites Chicago North Shore Skokie 님, 2024년 3월 21일
So glad you daughter had a good time celebrating her birthday! See you again soon!

2/10 - 너무 별로예요

Shanissa

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is absolutely terrible !!!!! They have bed bugs stay away !!!! They are supposed to give me a refund and now they won’t take my calls . Terrible

4/10 - 별로예요

Mary 님, Chicago

별로예요: 청결 상태
Unfortunately I arrived to the property very late because if I’d arrive earlier I would have complained. The room was colder than outside the heat never worked. The hot water was only hot for a 5 minute shower. I found a hair in the sink after I showered. Due to the room number I was unable to find my room for 15 minutes.
2024년 3월에 2박 숙박함
답변 제공: Holiday Inn & Suites Chicago North Shore Skokie 님, 2024년 3월 18일
Thank you for taking time to apprise of your stay. We regret we did not meet your expectations and we apologize for any inconvenience.

10/10 - 훌륭해요

Sharon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was very clean. A need the staff was amazing, I. Would stay there again any time
2024년 3월에 2박 숙박함
답변 제공: Holiday Inn & Suites Chicago North Shore Skokie 님, 2024년 3월 18일
Thanks so much for the 5 out of 5 rating. We are glad you had a good stay with us. We hope to see you again soon!

4/10 - 별로예요

Nelly

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only good rating I would give this hotel would be the bartender - very nice guy. I asked for towels, never did the staff brought them. Once we checked in there were food items inside the fridge from previous guest. The male receptionist was very rude. Felt like he did not want to answer our questions. Lastly, I believe it was housekeeping staff knocked while we were sleeping, barely gave us a chance to open the door, they entered our room offering coffee - very random. Not coming back here. Expected more from a Holiday Inn.
2024년 3월에 2박 숙박함
답변 제공: Holiday Inn & Suites Chicago North Shore Skokie 님, 2024년 3월 18일
We appreciate that you took time to provide us with feedback on your recent stay. Your comments have been shared with the front office manager and housekeeping team. Your positive comment has been shared with the restaurant staff. Please accept our apologies that we fell short of your expectations.

4/10 - 별로예요

Paige

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed here for two nights… when I checked in, the staff member checking me in was not friendly at all. Went down for breakfast the next morning. It’s standard continental breakfast except you have to pay for it. We waited at hostess stand for a long time with no one there to help us. I went up to ask the guest checkin if there was a server on staff and she said to just walk in, we did and found not a single table clean to sit at. Returned to hotel at end of the day to park, with two young children it was a NIGHTMARE! Circled the parking lot several times and finally found an opening at the farthest end of the hotel parking lot. Mind you, the parking lot extended beyond what looked like it was still property of the hotel. Hair was in our shower. Although I am familiar with the need for workers and the struggle, this place is NOT recommended to stay especially if you’re looking for hotel standards.
2024년 3월에 2박 숙박함
답변 제공: Holiday Inn & Suites Chicago North Shore Skokie 님, 2024년 3월 18일
We appreciate your feedback. Your comments regarding the staff have been passed along to the appropriate department heads for review and training purposes. As an FYI - not all of our room rates include breakfast, which is a hot breakfast buffet. We do apologize for any inconvenience you experienced while staying with us. Thank you for taking time out of your schedule.

2/10 - 너무 별로예요

Tom

별로예요: 직원 및 서비스
Upon check in I asked for a quiet room. I was told that my room would meet my request. Immediately after entering my room I heard the room next to mine had a young child who was crying. I went back to the front desk and asked if I could move rooms. The front desk moved me to room 220. This room was directly below the HVAC unit. The result was the worse hotel experience ever. I did not sleep and was exhausted the next day. I questioned whether I should request a refund.
2024년 3월에 1박 숙박함
답변 제공: Holiday Inn & Suites Chicago North Shore Skokie 님, 2024년 3월 18일
Thank you for taking time out of your schedule to provide us with feedback on your recent stay. We apologize for any inconvenience you experienced while our guest.

4/10 - 별로예요

Bridhet

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Got 2 joining rooms and my mother's bed sheets were dirty as well as my pillow I'm my room covered in lint and hair. They offered me 15 percent off and to change rooms which were on the opposite side of the building and since I was recent diagnosed with sciatica (which manager was told about) or was severely inconvenient and painful for me to have carry all my belongings to the end floor and kitty corner from the room we were in. No one offered to help me carry my things. Since we got to out new rooms which we were told were conjoined but they weren't because the room in between us was closed for maintenance, my mother's tv didn't work. They offered once again to move rooms which we refused management didn't know how to fix it and apparently night time maintenance of a hotel or this size was unheard of. My mother contacted corporate and we were told because we accepted the 15 percent off (before the TV issue) they couldn't give us anything else besides some points which equated to 1 free night, so we can torture ourselves again? Severely disappointed
2024년 3월에 1박 숙박함
답변 제공: Holiday Inn & Suites Chicago North Shore Skokie 님, 2024년 3월 18일
Thank you for the time you took to provide comments on your recent stay. Please accept our apologies that you were not satisfied with your experience.

4/10 - 별로예요

Elizabeth

연인과의 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Unwelcoming and cold lighting. Felt like a car dealership that had been retrofitted with rooms
2024년 3월에 1박 숙박함
답변 제공: Holiday Inn & Suites Chicago North Shore Skokie 님, 2024년 3월 14일
Thank you for your feedback. The lights are LED lights such as you see in hotels and retail stores. We do hope we cam welcome you again to our hotel.

10/10 - 훌륭해요

carmen

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Holiday Inn & Suites Chicago North Shore Skokie 님, 2024년 3월 4일
Thank you for your business and your feedback. Glad you enjoyed your stay. See you soon!

4/10 - 별로예요

Anna

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
I specifically booked this hotel to take my grandson on a swim date. I read some reviews where management promised to look into the issue. It was obvious that they did not. The pool was soo cold i could not even get in. Mind you I swim in lake Michigan so I understand what swim water should be like. We arrived on Saturday afternoon and the pool staff was filling the hot tub. They took 2 hours to fill it and the water was cold. We returned the next morning at 915am and staff once again was filling the hot tub with cold water. I spoke to the GM who reported his staff had fixed the issue by turning on the filliment. I assured the GM to please just close the hot tub because his staff seamed to have an honesty concern. The GM went to feel the hot tub water for himself. Its was about 1030 am by now and the filliment had still not heated the water.
2024년 3월에 1박 숙박함
답변 제공: Holiday Inn & Suites Chicago North Shore Skokie 님, 2024년 3월 5일
We appreciate that you took time to make us aware of your comments. They have been shared with our management company/corporate office. Please accept our apologies for any inconvenience you may have experienced.

8/10 - 좋아요

Angel 님, Galesburg

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool was not heated, in fact was ice cold. Which was a little disappointing considering that's one of the reasons we picked this particular hotel. It was a large pool though and the hot tub was perfect. Rooms were nice. Windows on the interior were a little strange. The TV guide was appreciated. No caffeinated coffee in the room but decaf and tea options available. Everything was clean and comfortable.
2024년 2월에 1박 숙박함
답변 제공: Holiday Inn & Suites Chicago North Shore Skokie 님, 2024년 2월 29일
Thank you for staying with us and for your feedback. Your comments have been shared with our senior management/corporate team. We apologize for any inconvenience this may have caused you. We look forward to being of service in the future and hope you will stay with us again!

2/10 - 너무 별로예요

Sunali

출장 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Certain staff nice other managers are rude stay is nice comfy except for deposits never are returned properly to account over 300 dollars in deposit missing report it to numerous of staff problem never solves other than that it is a nice dinning atmosphere and people were friendly there but need to work on correcting policy's and lake of commutation fixing issues
2024년 2월에 3박 숙박함
답변 제공: Holiday Inn & Suites Chicago North Shore Skokie 님, 2024년 2월 29일
Thank you for your feedback. Your comments have been shared with our senior, corporate management team. We apologize for any inconvenience this may have caused you.

10/10 - 훌륭해요

Erica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Holiday Inn & Suites Chicago North Shore Skokie 님, 2024년 2월 27일
Your business is very important to us. Thank you for saying with us. Come see us again soon!

8/10 - 좋아요

Sherry

2024년 2월에 2박 숙박함
답변 제공: Holiday Inn & Suites Chicago North Shore Skokie 님, 2024년 2월 27일
We appreciate your business and hope you will choose to stay with us again!

4/10 - 별로예요

Stephanie

좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
I have been here before but this was not the best experience
2024년 2월에 2박 숙박함
답변 제공: Holiday Inn & Suites Chicago North Shore Skokie 님, 2024년 2월 26일
We apologize for any inconvenience you experienced while a guest at our hotel. We will strive to do our best to insure a more pleasant experience for you next time you stay with us.

6/10 - 괜찮아요

Abdul

2024년 2월에 2박 숙박함
답변 제공: Holiday Inn & Suites Chicago North Shore Skokie 님, 2024년 3월 21일
Thank you for taking time to rate our hotel and services. We will continue to strive to provide you with an experience that will rate a 5 out of 5!

10/10 - 훌륭해요

Connor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Holiday Inn & Suites Chicago North Shore Skokie 님, 2024년 2월 22일
Thanks so much for staying with us and for giving us a 5 out 5 rating. We hope you will have an opportunity to stay with us again soon.

10/10 - 훌륭해요

Saud

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and clean location, close to highway and close to shopping place and restaurants. Friendly staff and I got the room at reasonable price. I am very happy.
2024년 2월에 1박 숙박함
답변 제공: Holiday Inn & Suites Chicago North Shore Skokie 님, 2024년 2월 19일
Thank you for your comments. They have been shared with the team! Please make sure to stay with us next time you are in our area.

10/10 - 훌륭해요

Daphne

2024년 2월에 1박 숙박함
답변 제공: Holiday Inn & Suites Chicago North Shore Skokie 님, 2024년 3월 21일
We appreciate your business and your feedback. Please make us your hotel of choice when in our area!

8/10 - 좋아요

Walter

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 2월에 3박 숙박함
답변 제공: Holiday Inn & Suites Chicago North Shore Skokie 님, 2024년 2월 13일
Thank you for staying with us and for rating our hotel. Please do stay with us next time you are in our area.

10/10 - 훌륭해요

paulita

2024년 2월에 2박 숙박함
답변 제공: Holiday Inn & Suites Chicago North Shore Skokie 님, 2024년 3월 21일
We appreciate your business and your feedback. Please make us your hotel of choice when in our area!

10/10 - 훌륭해요

Joe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good place to stay.
2024년 2월에 1박 숙박함
답변 제공: Holiday Inn & Suites Chicago North Shore Skokie 님, 2024년 2월 10일
Glad you had a good stay! Please come back next time you are in our area. We'd love to have you stay with us again!

8/10 - 좋아요

Nathan

가족 여행
좋아요: 편의 시설/서비스
We loved the pool and hot tub!
2024년 2월에 2박 숙박함
답변 제공: Holiday Inn & Suites Chicago North Shore Skokie 님, 2024년 2월 5일
Glad you had a good stay! Come see us again soon.

8/10 - 좋아요

Hamza

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 1월에 1박 숙박함
답변 제공: Holiday Inn & Suites Chicago North Shore Skokie 님, 2024년 1월 30일
Thank you for saying with us and for providing us with a rating. We hope you will choose us again next time you are in town.

10/10 - 훌륭해요

Ismael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Holiday Inn & Suites Chicago North Shore Skokie 님, 2024년 1월 31일
Thanks so much for staying with us and for taking to rate our services. So glad you enjoyed your stay and were able to rate us 5 out 5. We want to be your hotel of choice when traveling to our area.

10/10 - 훌륭해요

Samuel

Great services...
2024년 1월에 1박 숙박함
답변 제공: Holiday Inn & Suites Chicago North Shore Skokie 님, 2024년 1월 29일
Thank you for staying with us and for providing us with feedback. We hope to see you again soon!

8/10 - 좋아요

Nathan

2024년 1월에 2박 숙박함
답변 제공: Holiday Inn & Suites Chicago North Shore Skokie 님, 2024년 3월 21일
We appreciate your business and your feedback. Please make us your hotel of choice when in our area!

10/10 - 훌륭해요

ross

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Holiday Inn & Suites Chicago North Shore Skokie 님, 2024년 1월 28일
We appreciate your business and your review. Please consider us as your hotel of choice for travels to our area!

10/10 - 훌륭해요

jina

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I always have a great experience at this hotel. I stay here for weeks at a time for work. Malek the manager always gives great customer service and makes me feel VIP when I stay there!
2024년 1월에 5박 숙박함
답변 제공: Holiday Inn & Suites Chicago North Shore Skokie 님, 2024년 1월 25일
Thank you for your continued patronage and your kind comments. They have been shared with Malek and I know they are appreciated. We look forward to rolling out the red carpet next time you are in town!

2/10 - 너무 별로예요

Porshia

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Holiday Inn & Suites Chicago North Shore Skokie 님, 2024년 1월 23일
Please accept our apologies for any inconvenience you experienced while staying with us.