야외 수영장

더 웨스핀 패서디나 여행 후기

4 out of 5
더 웨스핀 패서디나
191 N Los Robles Ave, Pasadena, CA

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1013개 이용 후기 중 566개" "
평점 8 - 좋아요. 1013개 이용 후기 중 200개" "
평점 6 - 괜찮아요. 1013개 이용 후기 중 118개" "
평점 4 - 별로예요. 1013개 이용 후기 중 60개" "
평점 2 - 너무 별로예요. 1013개 이용 후기 중 69개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

JUN HAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 30일
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 - 훌륭해요

yvonne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Centrally located between Old Town Pasadena and the business district. Walking distance to restaurants, shops, City Hall etc... The staff is kind.
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Nilson 님, Pittsburg

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place. Shopping plaza was very close. Quiet. I would stay here again.
2024년 4월에 2박 숙박함

8/10 - 좋아요

robert 님, Rapid City

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly and attentive staff and a stellar location in central downtown Pasadena. Rooftop pool and fitness center are fantastic (and 24hours!), and would benefit from functioning spa. Breakfasts were served up with care and attention to detail. I look forward to our next stay.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 18일
Dear Robert,Thank you for choosing The Westin Pasadena as your home away from home. Your feedback is very beneficial, and we thank you for taking the time out of your day to provide us with such a generous review. We love hearing what our guests loved the most about their stay and we thank you for highlighting our wonderful breakfast offerings, amiable staff, and many amenities to make your stay even more fun. Your return is highly anticipated, so come back soon!

10/10 - 훌륭해요

Hope 님, Saugus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Carlos

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved it, we were on a two day getaway to celebrate 47 years of marriage, it’s very quiet & we loved it Thank you
2024년 4월에 2박 숙박함
답변 제공: Property Management 님, 2024년 4월 17일
Thank you for sharing your positive experience with us and with your fellow travelers, Carlos! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Claudia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel restaurant Ventanas has nice outdoor dining. The food was fresh and delicious. The staff was super friendly. The adjoining courtyard with a nice fountain, old church and the Civic Center was nice to walk around after dinner. There’s also a few restaurants there if you don’t want to eat at the hotel. Room was clean and spacious, the staff were helpful and friendly. We only paid $17 for overnight parking in the adjoining underground parking structure with hotel validation. The large fitness center was great and it had a nice pool area. We would stay here again.
2024년 4월에 1박 숙박함
답변 제공: Property Management 님, 2024년 4월 17일
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 - 훌륭해요

Cheri

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel
2024년 4월에 2박 숙박함
답변 제공: Property Management 님, 2024년 4월 17일
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 - 훌륭해요

Rosa

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property quiet cozy rooms. Very clean
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Rosa,Thank you for your kind words! We're thrilled you enjoyed our beautiful property and found our rooms quiet and comfortable. It would be a pleasure to welcome you back to The Westin Pasadena for another stay!

10/10 - 훌륭해요

Margarita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and quick checkin. We called for two rooms close by and our request was granted.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Margarita,We take great pride in our clean, comfortable accommodations and are happy you enjoyed them. The Westin Pasadena would love to host you again in the near future.

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Property Management 님, 2024년 4월 17일
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

6/10 - 괜찮아요

Milind 님, New York

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The towels were a little old. Overcharging for parking. Great lobby area.
2024년 4월에 1박 숙박함
답변 제공: Property Management 님, 2024년 4월 15일
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

6/10 - 괜찮아요

Casandra 님, Baudette

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was beautiful, but we really wish there was a hot tub
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 12일
Dear Cassandra,Thank you for taking the time to leave us feedback. We are pleased to hear you enjoyed the beauty of the property. We have passed on your suggestion for a hot tub to management. We would love to host you again and give you the stay you expected and deserve.

10/10 - 훌륭해요

Maria D

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel!
2024년 4월에 3박 숙박함
답변 제공: Property Management 님, 2024년 4월 11일
Thank you so much for your 5-star review! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Amber

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Property Management 님, 2024년 4월 15일
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thanks Westin, even though my room Type wasn’t available , you did you best with a decent room.
2024년 4월에 1박 숙박함
답변 제공: Property Management 님, 2024년 4월 11일
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 - 훌륭해요

Yu

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience.
2024년 3월에 3박 숙박함
답변 제공: Property Management 님, 2024년 4월 11일
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 - 훌륭해요

Zovig

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent service
2024년 3월에 5박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Zovig,Thank you for being our valued guest at The Westin Pasadena. Our team is honored to have impressed you with our attentive service! The pleasure was all ours, and we hope you return soon.

10/10 - 훌륭해요

Phil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great!! It would be nice however to have venting in the bathroom.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Phil,Thank you so much for choosing to stay with us at The Westin Pasadena. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed your visit. However, we appreciate your suggestion regarding the bathroom and will keep that in mind for future changes. Nevertheless, we're glad this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back soon.

10/10 - 훌륭해요

Mario

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel
2024년 3월에 6박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Mario,We're delighted you enjoyed your stay at The Westin Pasadena! Please come see us again soon.

8/10 - 좋아요

Aaron

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice Hotel. Staff are great and the hotel is well appointed. My only upgrade would be propper barista coffee serives.
2024년 4월에 1박 숙박함
답변 제공: Property Management 님, 2024년 4월 8일
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 - 훌륭해요

Carlos

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was so quiet and peaceful. There were times were we sat alone for hours in the lobby without anyone sitting next to us. The rooms were beautiful and the views fantastic. The city of pasedena is amazing. The hotel is located right by everything. It is right across the street from the beautiful City council building and americas got talent.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Carlos,Thank you for your glowing review of The Westin Pasadena! We appreciate your compliments about our peaceful accommodations, beautiful views, and convenient location. It would be an honor to welcome you back anytime.

10/10 - 훌륭해요

Michael 님, Jefferson City

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Andrea at the front desk was incredible, the property is nice and right off the freeway. It’s about a 7-10 minute walk to old town Pasadena which was just great. The parking is interesting, they share the garage with other businesses so it can get pretty crowded during the weekdays. Just make sure you get your parking ticket validated and they’ll add it to your hotel cost, or you’ll have to pay for every in and out. While I don’t love being charged for parking. It did feel safe down there. Didn’t get to use the pool as it was chilly, but it’s nice looking and the gym is also equipped very well.
2024년 3월에 3박 숙박함
답변 제공: Property Management 님, 2024년 4월 3일
It was a pleasure to host you for your recent visit with us! We are so happy to learn that you enjoyed your stay with us and will be sure to share your compliments with Andrea! We look forward to welcoming you back to our hotel in the future!

8/10 - 좋아요

Glendalee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 3월에 3박 숙박함
답변 제공: Property Management 님, 2024년 4월 2일
Thank you for taking the time to share your experience with us. It was a pleasure to welcome you as our guest and we are happy to know we were able to make your overall stay enjoyable. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Deborah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed was nothing short of amazing! Really really comfortable. The rooms were clean, cozy, and welcoming. We loved staying here.
2024년 3월에 1박 숙박함
답변 제공: Property Management 님, 2024년 4월 2일
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

4/10 - 별로예요

Marc

연인과의 여행
Sink in room did not drain; no hot water in room; safe did no work; wallpaper patched in with glue; difficult room key response
2024년 3월에 3박 숙박함
답변 제공: Property Management 님, 2024년 4월 2일
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

2/10 - 너무 별로예요

Isabel 님, San Diego

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Dan 님, 2024년 4월 2일
Hello Isabel,Thank you for your review. May I ask what you were not satisfied during your stay?Thank you!

8/10 - 좋아요

Fred

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Shalray 님, Capitola

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful hotel- parking was the only thing we didn't like- unless you pay for valet , the parking is far
2024년 3월에 2박 숙박함
답변 제공: Property Management 님, 2024년 4월 2일
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 - 훌륭해요

Donald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property and convenient location friendly and great staff
2024년 3월에 1박 숙박함
답변 제공: Property Management 님, 2024년 4월 2일
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

10/10 - 훌륭해요

Evan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very good hotel, i’ve seen a lot of reviews talking about rude staff, i didn’t run into anyone who was rude, front desk as well as valet drivers were very nice. worth the stay with all the things within a block or 2. will stay in palm suite next time i stay!
2024년 3월에 3박 숙박함
답변 제공: Property Management 님, 2024년 4월 2일
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

6/10 - 괜찮아요

AnaMaria

가족 여행
좋아요: 청결 상태
i like the location. I did not like the restaurant food, is expensive and not taste.$70 for breakfast for 2 person is too much.if is good breakfast. i have no problem paying ....
2024년 3월에 2박 숙박함
답변 제공: Property Management 님, 2024년 4월 2일
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 - 훌륭해요

Sarvenaz

2024년 3월에 2박 숙박함
답변 제공: Property Management 님, 2024년 4월 17일
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 - 훌륭해요

Veronica

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and welcoming the restaurant bar was amazing and the servers were all so great.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Dear Veronica,Thank you for your recent stay at The Westin Pasadena. We are so happy to hear you thoroughly enjoyed our friendly services as well as our clean accommodations. It's delightful for us to know that you took full advantage of the hotel's amenities. We look forward to your next visit. Thank you again for your review.

10/10 - 훌륭해요

Kristin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel in the heart of Old Town Pasadena. Staff was extremely friendly
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Dear Kristin,It's fantastic to hear that you enjoyed our prime location and that our team made you feel at home. At The Westin Pasadena, we take pride in offering a memorable experience for our guests, and we can't wait to welcome you back.

8/10 - 좋아요

Gyaneshwar

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed the weather and the cleanliness
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Dear Gyaneshwar,Thank you for sharing your experience with us! We're delighted you enjoyed our attention to cleanliness and that the weather was pleasant for your stay. Your satisfaction fuels our team's commitment to providing great service for our guests, and we look forward to welcoming you back to The Westin Pasadena for another enjoyable stay!

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Attractive furnishings and many comfortable sitting areas. Comfortable beds.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Dear David,It was a pleasure to host you at The Westin Pasadena. We understand the importance of a great night's sleep, so we're pleased you appreciated our comfortable beds, as well as our stunning decor. Safe travels, and we look forward to your next stay.

10/10 - 훌륭해요

David 님, Charlotte

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient and friendly staff.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 26일
Dear David,We're so happy to hear you had a great stay with us at The Westin Pasadena. Our friendly staff and convenient location are just some of the reasons guests love to stay with us, so it's delightful to hear you enjoyed them as well. The next time you're in the area, please do not hesitate to visit us again.

10/10 - 훌륭해요

Art 님, El Paso

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very well kept property. The cleaning crew was excellent.
2024년 3월에 3박 숙박함
답변 제공: Property Management 님, 2024년 3월 19일
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 - 괜찮아요

Alik

Some front office people were nice and helpful, I appreciate that, while others definitely need a training in hospitality and to know that a guest is the most important person in the hotel. Be sure to have a physical credit card for deposit, else they won't check you in (no applepay). Perfume smell everywhere like in Vegas (some would probably love it). I would not stay there again.
2024년 3월에 7박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Dear Alik, We're grateful for your acknowledgment of our helpful staff members. While we aim for consistent hospitality, we regret any lapses in service encountered. Your feedback regarding payment methods and scents has been duly noted, and we will look into this as we are committed to enhancing our guest experience. We hope for the opportunity to welcome you back for a more seamless stay in the near future

8/10 - 좋아요

Sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff very friendly
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Dear Sandra,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. If your adventures bring you back to the area, please come see us again.

8/10 - 좋아요

Tim

2024년 3월에 1박 숙박함
답변 제공: Property Management 님, 2024년 4월 2일
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

8/10 - 좋아요

Scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The option to valet park or to choose self-parking in the underground garage was very convenient.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Dear Scott,Thank you for allowing The Westin Pasadena to host your recent stay. We're happy to hear you appreciated the option to either self-park or valet park your car in our underground garage. We're grateful for your kind comments, and we hope to have the pleasure of your company on another occasion.

10/10 - 훌륭해요

Gene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Property Management 님, 2024년 3월 19일
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 - 훌륭해요

Julia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Well located for shopping and dining.
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Dear Julia,It was a pleasure hosting you at The Westin Pasadena. Your kind words on our convenient location are very much appreciated and we invite you back for another excellent stay.

10/10 - 훌륭해요

Denise

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The valets were very friendly and helpful!
2024년 3월에 3박 숙박함
답변 제공: Property Management 님, 2024년 3월 11일
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

8/10 - 좋아요

Glenn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to restaurant walking distance
2024년 3월에 1박 숙박함
답변 제공: Property Management 님, 2024년 3월 11일
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

2/10 - 너무 별로예요

Dalia

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
I reserved 2 different rooms. I was booked on room #1211. The 12th floor was very noisy from the AC system on the rooftop. I wasn’t able to sleep much and I was extremely exhausted and annoyed all night. Customer service said it was the ice machine but it wasn’t the case. Additionally, the feather comforter had lots of feather loose and flying in bed once I slipped inside bed. * the shower temperature was also terrible. Too hot or too cold to adjust. Overall, very pricey for the location. Not recommended! The 2nd room. My son said he was disturbed my housekeeping knocking on room around 8pm wanting to clean the room as it hadn’t been cleaned. Again.. annoying! I paid a lot of money for the location.
2024년 3월에 2박 숙박함
답변 제공: Property Management 님, 2024년 3월 11일
Please accept our sincerest apologies for the unsatisfactory experience you had during your time with us Dalia. We are truly sorry and disappointed to hear about the perception you are left with about our staff and accommodations. We have high expectations for ourselves and are all sorry we missed the mark on your experience. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

10/10 - 훌륭해요

Bruno

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good
2024년 3월에 2박 숙박함
답변 제공: Property Management 님, 2024년 3월 11일
Thank you for providing such wonderful feedback Bruno! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 - 괜찮아요

Wing

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스
self parking is horrible. They share parking garage but limited space - only for compact but not USA compact. As a result, my car was scratched. They just want you to use valet parking. Park the lower floor in the second night but nobody parked there and it is all at your own risk. The room is very small and I can’t believe it is 360 sq ft as advertised.
2024년 3월에 2박 숙박함
답변 제공: Property Management 님, 2024년 3월 11일
Thank you for taking the time to share your experience about your recent stay at our hotel. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.