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스테이브리지 스위트 포트 워스 웨스트, IHG 호텔 여행 후기

3 out of 5
스테이브리지 스위트 포트 워스 웨스트, IHG 호텔
229 Clifford Center Dr, Fort Worth, TX

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 515개 이용 후기 중 323개" "
평점 8 - 좋아요. 515개 이용 후기 중 113개" "
평점 6 - 괜찮아요. 515개 이용 후기 중 42개" "
평점 4 - 별로예요. 515개 이용 후기 중 24개" "
평점 2 - 너무 별로예요. 515개 이용 후기 중 13개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 6박 숙박함
답변 제공: laquintha 님, 2019년 12월 10일
Thank you for your kind words! Thank you for staying with us. See you again soon!

4/10 - 별로예요

Joann

가족 여행
별로예요: 청결 상태
Carpet in room was stained and dirty. Shower had a lot of black something around the grout.
2024년 3월에 2박 숙박함
답변 제공: Laquintha 님, 2024년 3월 18일
I apologize for the issues, you experienced. I promise these issues are being addressed. Please give us another try.

10/10 - 훌륭해요

James

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Laquintha 님, 2024년 3월 19일
Thanks so much for your kind words. Look forward to your next visit!! Safe Travels!!

8/10 - 좋아요

Jeffery

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Laquintha 님, 2024년 3월 19일
Thank you for staying with us at Staybridge Fort Worth West. See you again soon!Safe Travels!

6/10 - 괜찮아요

Alexander

출장 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Hotel was decent. However antiquated lock systems on doors made for a very frustrating stay. I had to go downstairs to get my key reactivated four times during a two night stay. Apparently, if the key card gets anywhere near a cell phone, it wipes it out. This must happen a lot and I think they need to update this situation.
2024년 2월에 2박 숙박함
답변 제공: Laquintha 님, 2024년 2월 27일
I apologize for the key card issues. We are working to make that problem disappear. Thank you for staying with us. Please give us another chance. This is not a normal issue.

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: Laquintha 님, 2024년 2월 28일
Thank you for letting us know you had a great stay. See you again soon! Safe travels!!!

6/10 - 괜찮아요

Deborah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Barking dogs in nearby rooms made the stay less enjoyable..seems logical to designate certain parts of the hotel for pets and don’t put guests without pets in proximity to those rooms with pets…
2024년 2월에 1박 숙박함
답변 제공: Laquintha 님, 2024년 2월 21일
i sincerely apologize for the barking dogs. I would love for you to give us a second chance.

6/10 - 괜찮아요

SHERRY L

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Toilet seat was up, debris on the floor in front of the air conditioner, room in the far back corner by construction that was going on.
2024년 2월에 1박 숙박함
답변 제공: Laquintha 님, 2024년 2월 8일
Thank you for your feedback. We will address all of your concerns.Please know that we do not usually have issues.Hope you will give us another chance.

10/10 - 훌륭해요

Timothy 님, Belleville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was fine.
2024년 2월에 1박 숙박함
답변 제공: Laquintha 님, 2024년 2월 5일
Thank you for the great review. We appreciate your business and hope to see you again in the very near future.

10/10 - 훌륭해요

Alexander

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient location. A bit old but well maintained. Clean room and friendly stuff.
2023년 12월에 1박 숙박함
답변 제공: Laquintha 님, 2024년 1월 7일
Thanks so much for staying with us at Staybridge. Great to hear you enjoyed your stay.

10/10 - 훌륭해요

Marianna

좋아요: 숙박 시설 상태 및 시설
It was good for exactly what we needed. Nothing crazy or fancy. We’ll stay again for the convenience.
2023년 12월에 2박 숙박함
답변 제공: Laquintha 님, 2024년 1월 8일
Thanks so much for staying with us at Staybridge Fort Worth. See you again soon, when you visit Fabulous Fort Worth.

10/10 - 훌륭해요

Phillip

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Laquintha 님, 2024년 1월 1일
Thank you for staying with us at Staybridge Fort Worth West. I am delighted to hear that you enjoyed your stay, and we took great care of you. Looking forward to seeing you again very soon!

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good. Nothing negative about the property
2023년 12월에 2박 숙박함
답변 제공: Laquintha 님, 2023년 12월 26일
Thank you for stay with us at Staybridge Fort Worth West. It is always great to hear we did our job and made your stay awesome. See you again soon. Safe travels! Happy New Year.

8/10 - 좋아요

Roberto

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Loud A/C
Everything was great except the room ac was to loud.
2023년 12월에 1박 숙박함
답변 제공: Laquintha 님, 2023년 12월 26일
Thank you for your feedback. I apologize for the inconvenience of the ac being too loud. Please let us know and we can always move you to a different room. Please give us a call and we will accommodate you again very soon.

2/10 - 너무 별로예요

Miao

답변 제공: Laquintha 님, 2024년 2월 8일
Sorry to hear that you did not have a good experience. We would like to hear what was not to your liking. Please let us know if you have any questions.

10/10 - 훌륭해요

Jonathan Sean

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing value! Flew in from California and had a great, relaxing time. Friendly and helpful staff, surprisingly good breakfast, very comfortable beds. Highly recommended!
2023년 12월에 3박 숙박함
답변 제공: Laquintha 님, 2023년 12월 11일
Thanks so much for your positive feedback. We love to hear we did a great job. See you next time. Safe travels!Happy Holidays!!!

8/10 - 좋아요

Wendall

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No issues with cleanliness. Concern about cross contamination. Wonder if a new box of tissue was placed in between guest. In light of COVID and other respiratory infections, I do not want to use tissue that others have handled. Both landline telephones in room were out of service. This is a safety issue. Front desk clerk ins le to resolve e issue.
2023년 12월에 1박 숙박함
답변 제공: Laquintha 님, 2023년 12월 11일
Thank you for staying with us. I apologize for the tissue concerns and the landline telephones. I totally understand. I will follow up on both concerns. Safe travels! Happy Holidays!

10/10 - 훌륭해요

Brett

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice big suite with full kitchen!
2023년 12월에 1박 숙박함
답변 제공: Laquintha 님, 2023년 12월 5일
Thanks a million for your kind words. Always love hearing we did our best to make your stay amazing! See you again soon.

8/10 - 좋아요

Salvador

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I liked the area and all the eateries around. Bath towel holder needed reattachment to wall.
2023년 11월에 1박 숙박함
답변 제공: Laquintha 님, 2023년 12월 5일
Thank you for letting us know about the towel holder. Happy to hear you enjoyed the area around the Staybridge Fort Worth West.\See you next time. Safe travels!

4/10 - 별로예요

Jason 님, Slocomb

출장 여행, 가족 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
Room floor was stained with a whole in the carpet and bathroom shower was dirty.
2023년 11월에 1박 숙박함
답변 제공: Laquintha 님, 2023년 11월 21일
I apologize for the stains, the hole in the carpet, and the dirty shower. I would like to ask you to call the hotel and ask for me. I would like to make your next stay awesome. Again, I apologize.

6/10 - 괜찮아요

Shanna

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Yikes
We went to use the pull out sofa and there was period blood stains, hair clip and food crumbs. Non of which was ours. My granddaughters ended up sleeping with me for the evening.
2023년 11월에 1박 숙박함
답변 제공: Laquintha Robinson 님, 2023년 11월 21일
I apologize for the pull out sofa not having been cleaned. I would like to take care of this for you. Please give us another chance. This is not our standard of service. This will be addressed. Please call the hotel and ask for me.

10/10 - 훌륭해요

Erika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Laquintha 님, 2023년 11월 15일
It makes us so proud to see you had a great stay with us at Staybridge Fort Worth West. We appreciate your business. See you next time sooner than later. Safe travels.

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
All Good
The Breakfast was very good. Comfortable Bed.
2023년 10월에 2박 숙박함
답변 제공: Laquintha 님, 2023년 11월 6일
We appreciate your business. We also love hearing we did our best to make your stay awesome.See you next time. Safe travels.

10/10 - 훌륭해요

Hector

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great front desk staff
2023년 10월에 1박 숙박함
답변 제공: Laquintha 님, 2023년 11월 1일
Thanks you so much for letting us know how we did a great job when you stayed with us. Our Front desk staff is amazing!! I will share this with them. We look forward to your next visit to our Fabulous Fort Worth!! See you soon!

10/10 - 훌륭해요

Richard J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Laquintha 님, 2023년 10월 29일
Thank you for staying at Staybridge Fort Worth West. Looks like we did our job by taking great care of you guys. We look forward to serving you well next time you visit our fabulous city. Safe travels! See you next time, soon!!!!

10/10 - 훌륭해요

Jonathan

2023년 10월에 1박 숙박함
답변 제공: Laquintha 님, 2023년 11월 13일
We are delighted that were able to take great care of you during your stay with us at Staybridge Fort Worth West. Safe travels and we look forward to seeing you again very soon.

10/10 - 훌륭해요

Beau

2023년 10월에 1박 숙박함
답변 제공: Laquintha 님, 2023년 10월 19일
Thank you so much for your kind words. We look forward to seeing you son, next time you visit our great city.

10/10 - 훌륭해요

virginia 님, perry

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and safe area .
2023년 9월에 2박 숙박함
답변 제공: Laquintha 님, 2023년 10월 1일
Thanks for the great review. Thank you for staying with us at Staybridge Fort Worth West. Safe travels!!

10/10 - 훌륭해요

William 님, Temple

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Laquintha 님, 2023년 10월 1일
Thanks for the positive feedback. See you next time. Safe travels.

8/10 - 좋아요

Jennifer

아이를 동반한 가족 여행, 가족 여행
좋아요: 숙박 시설 상태 및 시설
This is a nice property and option. The beds are very comfortable. The front desk lady initially told me they were sold out the second night of my stay and that I would have to switch rooms or might not have a room night 2, but nothing happened. Pool area is decent but door is broken and no pool towels. AC stopped working 2nd day so we had to change rooms at 9pm. First room smelled like cat pee but the second one was wonderful!
2023년 9월에 4박 숙박함
답변 제공: Laquintha 님, 2023년 9월 28일
Thank you for staying with us at Staybridge Fort Worth West, and for your feedback. We have addressed these items of concern. We look forward to seeing you again very soon.

10/10 - 훌륭해요

Matthew

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fabulous in Fort Worth
Very nice room; clean, spacious, plenty of outlets and USB charging, and excellent HVAC. Especially nice to have a walk in shower.
2023년 9월에 3박 숙박함
답변 제공: Laquintha 님, 2023년 9월 26일
Thanks for your kind words. See you next time.

10/10 - 훌륭해요

Katrena

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice rooms and great staff!
2023년 9월에 2박 숙박함
답변 제공: Laquintha 님, 2023년 9월 22일
Thank you for the great review!! Look forward to seeing you again next time you visit, Fabulous Fort Worth.

8/10 - 좋아요

Duncan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was. Great
2023년 9월에 1박 숙박함
답변 제공: Laquintha 님, 2023년 9월 12일
Thank you so much for your feedback.. We look forward to taking care of you next time you Visit our Fabulous City.Safe travels.

10/10 - 훌륭해요

Brittany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Satisfied!
Nice space, clean and quiet. Breakfast was good and well stocked.
2023년 9월에 1박 숙박함
답변 제공: Laquintha 님, 2023년 9월 11일
Thank you for choosing to stay with us at Staybridge Fort Worth. Looks like we did our job well. See you again very soon. Safe Travels!!

10/10 - 훌륭해요

Caroline

2023년 8월에 1박 숙박함
답변 제공: Laquintha 님, 2023년 9월 22일
Thanks for your kind words. We are so happy we did our job well. See you again very soon.

10/10 - 훌륭해요

Chase

2023년 8월에 1박 숙박함
답변 제공: Laquintha 님, 2023년 9월 7일
Thanks for the great survey!! We are delighted that you chose Staybridge Fort Worth West for your stay. See you again very soon.

8/10 - 좋아요

Suzanne

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel
love this hotel 2nd time staying ,beds are comfortable ,breakfast is a full breakfast, also have a social hour with food ,wine ,and beer. pool area is wonderful ,close to highway, grocery stores.10-13 mins from downtown, stockyards ,race track, zoo, botanical gardens, Dickie arena.
2023년 7월에 8박 숙박함
답변 제공: Laquintha 님, 2023년 8월 13일
Thanks for staying with us. Happy to hear we did a good job taking care of you all. Looks like we could improve on a couple of things. Let us know what that is and we will fix it next time. See you again soon.

10/10 - 훌륭해요

Arsenio

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Kind staff!
2023년 7월에 5박 숙박함
답변 제공: Laquintha 님, 2023년 7월 29일
Thanks so much!!!! See you next time!

10/10 - 훌륭해요

Angelina

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were spacious and perfect for a long stay where we would store or heat up food, do laundry, meet with our group in the lobby seating area or in our rooms.
2023년 7월에 3박 숙박함
답변 제공: Laquintha 님, 2023년 7월 28일
Thanks so much for your kind words. Makes us happy to know we are taking care of our guests. See you again soon. Safe travels.

10/10 - 훌륭해요

Tracy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
GJ Teachers
The stay was amazing and the front desk lady Ms. Tammy was so kind and sweet. The breakfast and MTW happy hour was awesome.
2023년 6월에 4박 숙박함
답변 제공: Laquintha 님, 2023년 7월 18일
Thank you for the positive feedback. Ms. Tammy is amazing!!! Thank you for loving our breakfast and Social....We look forward to seeing you next time you visit our Fabulous City of Fort Worth.Safe travels.

10/10 - 훌륭해요

Mona

2023년 7월에 1박 숙박함
답변 제공: Laquintha 님, 2023년 7월 25일
Thanks for the kind words, always great to hear we are doing well. Thank you for choosing Staybridge Fort Worth West. See you next time. Safe travels.

8/10 - 좋아요

Elisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Location was perfect for our needs but the furniture and room needs to be updated. Rooms and facilities were clean.
2023년 6월에 2박 숙박함
답변 제공: Laquintha 님, 2023년 6월 30일
Thank you for staying with us and sharing your feedback. I apologize for the furniture. I have investigated your room and reported it to the one that can change it out.Glad you enjoyed your stay.

6/10 - 괜찮아요

Nicole

가족 여행
좋아요: 직원 및 서비스
The Good- Complimentary laundry, good breakfast, nice gym, parking. The bad- Room was clean, but smelt bad. Last morning of stay there was a cockroach in the bathroom.
2023년 6월에 6박 숙박함
답변 제공: Laquintha 님, 2023년 6월 29일
Thank you for your feedback. I apologize for the smell and the bug in your room. It will be addressed. Please give us another chance. These are not the normal. Safe travels.

10/10 - 훌륭해요

Megan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Laquintha 님, 2023년 6월 29일
Thank you for your good review. We appreciate you choosing Staybridge Fort Worth West. See you again soon. Travel safely.

6/10 - 괜찮아요

Julie

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Nice area of town, easy to get around. Hotel was good, but cleanliness could be better. Hair in the shower, mold in the coffee maker, worn areas in carpet and walls, trash under couch. The locked side door of hotel did not close completely. No maid service, had to request trash pick up. Staff was friendly and common areas clean. The kids would not eat the breakfast, said unappetizing.
2023년 6월에 2박 숙박함
답변 제공: Laquintha 님, 2023년 6월 26일
Thank you for your feedback. My sincerest apologies for the cleanliness and the breakfast food. Rest assured we will address these issues, immediately. We hope you will give us another chance to prove ourselves. Thank you for staying with us. Safe Travels.

8/10 - 좋아요

Doug

좋아요: 청결 상태, 직원 및 서비스
2023년 5월에 2박 숙박함
답변 제공: Laquintha 님, 2023년 6월 20일
Thank you so much for your kind words. We look forward to serving you again next time you visit or great city.

8/10 - 좋아요

Shawn

2023년 2월에 2박 숙박함
답변 제공: Laquintha 님, 2023년 6월 17일
Thank you for staying with us. Looks like you had a nice stay. Also looks like we could of done somethings better. Please let us know what that was. Thank you.

10/10 - 훌륭해요

Martin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All good
2023년 6월에 2박 숙박함
답변 제공: Laquintha 님, 2023년 6월 17일
Yeah!!! We love hearing you enjoyed your stay. See you next time. Thank you so much for staying with us.

8/10 - 좋아요

Arie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place, we liked it!
Nice place, we liked it!
2023년 6월에 2박 숙박함
답변 제공: laquintha 님, 2023년 6월 7일
Thanks for your kind words. See you next time.

8/10 - 좋아요

Cleodis

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My biggest issue was how sensitive the keys were, had to get new key everyday to enter my room or building , that was my only issue.
2023년 5월에 2박 숙박함
답변 제공: Laquintha 님, 2023년 5월 30일
Thanks for letting us know. We will address this and fix the problem. Thank you for staying with us.