고급 침구, 암막 커튼, 방음 설비, 다리미/다리미판

퀄리티 인 & 스위트 여행 후기

2.5 out of 5
퀄리티 인 & 스위트
2600 W Main St, Marion, IL

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 302개" "
평점 8 - 좋아요. 1001개 이용 후기 중 340개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 172개" "
평점 4 - 별로예요. 1001개 이용 후기 중 117개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 70개" "

7.4/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

Timothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was safe good breakfast didn’t like the hole in the wall between shower and rest of the room
2024년 4월에 1박 숙박함

8/10 - 좋아요

Jonathan Farmer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was well maintained, great convenience. What I didn't like was I did not get the room I booked. I booked and paid for a Double Queen bed suite and I got a Double full bed room and I was not reimbursed the cost difference and no accomodations was made to even try and resolve the issue. Quite disappointing!
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Laura 님, west bloomfield

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice staff at check in. Expedia had me in a smoking room even though I chose nonsmoking and she changed it right away. Room was clean. Price was affordable and bfast in the morning was nice.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

Colleen

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had excellent new mattresses and comfortable pillows. It was our most comfortable sleep all week on vacation, and we were just passing through.
2024년 3월에 1박 숙박함
답변 제공: Heather Phillips GM 님, 2024년 4월 4일
Thank you so much for staying with us! We are so happy you enjoyed your stay. We appreciate your kind words and look forward to seeing you again soon. Have a great day!

8/10 - 좋아요

Jocelyn

가족 여행
좋아요: 직원 및 서비스
friendly staff not that updated
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Anthony

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Ok
2024년 3월에 2박 숙박함

4/10 - 별로예요

Lisa

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty room, no cold water in bathroom sink, no microwave in the room. Employee stated that there wasn’t a microwave because it was a “suite" ! Which doesn’t make sense since the check out employee says only suits have them! Sign outside states “remodeled rooms, NOT mine! Will not stay at one again!
2024년 3월에 1박 숙박함
답변 제공: Heather Phillips GM 님, 2024년 4월 4일
On behalf of myself and entire team we would like to apologize for not meeting your expectations while staying with us. I wanted to let you know that we do have a front desk agent available 7 days a week 24 hours a day to assist with any problems our guests may have while staying with us. We would have been happy to have moved you into another room or done whatever we could have done that would have made your stay more enjoyable. We never want any of our guests to leave unhappy. We hope you will give us another chance to serve you. We promise your next visit will be better than your last. Thank you for staying with us.

10/10 - 훌륭해요

Margaret 님, McHenry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 2박 숙박함

8/10 - 좋아요

Sara

2024년 3월에 1박 숙박함

8/10 - 좋아요

Stephanie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was in good condition, excellent hot breakfast and very friendly and helpful staff. Room could have been a little cleaner, but you notice more stuff when you have a toddler that plays in the floor
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Kristi

좋아요: 청결 상태
2024년 1월에 2박 숙박함
답변 제공: Heather Phillips GM 님, 2024년 2월 27일
Thanks so much for rating your stay a 5! were so glad you enjoyed your time with us and we look forward to serving you again in the future!

6/10 - 괜찮아요

Janae

연인과의 여행
Only problem no blackout curtains in the ro we stayed in, and the water stayed hot for 5 min so it he hot tub was a fail
2024년 2월에 2박 숙박함
답변 제공: Heather Phillips GM 님, 2024년 2월 27일
Thank you for taking the time to go online to answer our survey. We are sorry we did not meet your expectations while you were here. I wanted to let you know that we do have a front desk agent available 7 days a week 24 hours a day to assist you with any problems you may have during your stay. Please never hesitate to go to them with issues. We are here to help. We could have moved you to another room or done anything that would have made your stay more enjoyable. We hope you will give us another chance to serve you. Thanks for staying with us and we hope you have a wonderful day!

10/10 - 훌륭해요

Angie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location and the staff was very helpful
2024년 2월에 1박 숙박함
답변 제공: Heather Phillips GM 님, 2024년 2월 27일
Were so glad you enjoyed your stay with us! We appreciate your kind rating. We look forward to serving you in the future.Thank you for choosing Quality Inn in Marion Il.

8/10 - 좋아요

Molly

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Beds were very comfy
2024년 1월에 1박 숙박함
답변 제공: Heather Phillips GM 님, 2024년 2월 13일
We are so glad to hear that you enjoyed our new beds. We like knowing our guests rested comfortable. We appreciate you choosing our hotel for your stay and we hope to see you again in the future. Have a great day!

8/10 - 좋아요

Eugene

2024년 1월에 1박 숙박함
답변 제공: Heather Phillips GM 님, 2024년 1월 18일
Thank you for your 4 out of 5 rating, we enjoyed having you here. We hope to see you again.

4/10 - 별로예요

John

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was very run down and poorly maintained. Room smelled funny, heating unit was dirty, carpet unclean, and stain on bedspread. Staff was okay, but maintenance guy was clearly not doing any. Breakfast was good and served early, which was nice.
2024년 1월에 1박 숙박함
답변 제공: Heather Phillips GM 님, 2024년 1월 18일
On behalf of myself and entire team we would like to apologize for not meeting your expectations while staying with us. We never want any of our guest to leave unsatisfied with their stay. I do appreciate you bringing these issues to my attention and can assure you we will do our best to make sure our guests never have to encounter these issues again.We are glad you stayed with us and we hope you will give us another chance to serve you. Your next visit will be better than your last! We promise

6/10 - 괜찮아요

Sheldon

2024년 1월에 1박 숙박함
답변 제공: Heather Phillips GM 님, 2024년 2월 13일
Thank you for choosing our hotel for your nights stay. We are sorry to see that your stay wasn't what you anticipated. We hope you will give us a chance to make it up to you. We promise your next stay will be better than your last. Have a great day.

10/10 - 훌륭해요

kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
Just great!
2024년 1월에 1박 숙박함
답변 제공: Heather 님, 2024년 1월 9일
Thank you for your positive feedback! We look forward to seeing you again.

10/10 - 훌륭해요

Carolyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Heather 님, 2024년 1월 9일
Thank you for staying with us. We appreciate your kind rating and hope to see you again!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good value, good stay
2024년 1월에 1박 숙박함
답변 제공: Heather 님, 2024년 1월 9일
We are so glad you enjoyed your stay at our hotel! We really appreciate you taking the time to go online and rate your stay, It means a lot to us! We hope to see you again in the future! Thank you for choosing Quality Inn and Suites.

10/10 - 훌륭해요

martha

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Leslie 님, 2024년 1월 9일
Thank you for your 10 out of 10 rating, were glad you enjoyed your stay. We hope to see you again.

8/10 - 좋아요

Mykenzi

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
These people were very sweet.
2023년 12월에 1박 숙박함
답변 제공: Leslie 님, 2024년 1월 9일
We are so glad you enjoyed your stay. I have passed your kind words on to my team, and they join me in saying thank you for choosing Quality Inn and suites for your lodging needs. We look forward to seeing you again.

4/10 - 별로예요

Ryan

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Is that poop?
It was fine until we noticed small dog poop under the ac unit.
2023년 12월에 1박 숙박함
답변 제공: Leslie 님, 2024년 1월 9일
On behalf of myself and entire team we would like to apologize for not meeting your expectations while staying with us. I appreciate you bringing this to my attention and it has been addressed. We never want any of our guest to leave unsatisfied with their stay. We hope you will come back and see us again.

8/10 - 좋아요

Gary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Leslie 님, 2024년 1월 9일
Thank you for staying with us, we look forward to seeing you again!

4/10 - 별로예요

Christopher

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Alder family visit
Room condition was sub par. Beds not very comfortable, and we made the mistake of accepting twin beds vs the more standard queens.
2023년 12월에 1박 숙박함
답변 제공: Leslie 님, 2024년 1월 9일
On behalf of myself and entire team we would like to apologize for not meeting your expectations during your recent visit with us. We never want any of our guests to leave unrested and unsatisfied with their stay. We hope you will give us another chance to serve you. We promise your next visit will be better than your last!

8/10 - 좋아요

Lynda

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Leslie 님, 2024년 1월 9일
Thank you for staying with us. We appreciate your kind rating and look forward to serving you again.

10/10 - 훌륭해요

Brion

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice room, easy parking, right off the exit ramp. Close to dining options. We would stay here again.
2023년 12월에 1박 숙박함
답변 제공: Leslie 님, 2024년 1월 9일
Thank you for staying with us. It's such a joy to read positive feedback from our guest, it lets us know we are doing our job! We look forward to seeing you again.

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We have stayed here before, it is easy to find. The beds were comfy. The breakfast was Ok.
2023년 11월에 1박 숙박함
답변 제공: Leslie 님, 2024년 1월 9일
Thank you for your rating of 5. We appreciate your business and look forward to serving you again!

10/10 - 훌륭해요

craig

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, newly remodeled and the staff was amazing . Five star across the boaed
2023년 11월에 1박 숙박함
답변 제공: Leslie 님, 2024년 1월 9일
Thank you so much for your inspiring words. It's such a joy to receive positive feedback from our guests. You made our day! Thank you for choosing Quality Inn and Suites and we hope to see you again!

10/10 - 훌륭해요

Gilbert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Leslie 님, 2024년 1월 9일
Were so glad you enjoyed your stay with us. We look forward to seeing you again!

10/10 - 훌륭해요

Craig

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Exceeded our expectations.
2023년 11월에 1박 숙박함
답변 제공: leslie 님, 2024년 1월 9일
Thank you so much for saying such nice things about our hotel! We do work hard to make sure all of our guests get the best stay possible, so when we read such positive reviews it lets us know we are doing our job! Thanks again and we hope to see you again in the future!

6/10 - 괜찮아요

Katherine

가족 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Not recommended
No maid service, never had that before in all my many travels. I was told typically the rooms are not made up unless requested. What?? Bed super comfortable, need more pillows. Linens/towels were super white and clean also, bonus points.
2023년 11월에 2박 숙박함
답변 제공: Leslie 님, 2024년 1월 9일
I would like to apologize for not meeting your expectations while you were staying with us. We have new hangers (due to Covid) that go on your door if you need housekeeping services during your stay. If we don't see that on your door we do not bother our guests. There is always some on the front desk if you need them we are sorry you were not told about this during check in. We hope you will forgive us and come back and see us again!

6/10 - 괜찮아요

Michael

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Fine for price
2023년 11월에 1박 숙박함
답변 제공: Leslie 님, 2024년 1월 9일
Thank you for taking the time to go online and respond to our survey. I apologize for taking so long to get back with you. But wanted to make sure we told you that we appreciate you choosing our hotel for your nights stay and we hope to see you again.

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Last minute stop over
It was great for the price. Clean good breakfast. The carpet probably should be replaced. You can smell a little bit of the old time wins smoking was allowed or it’s because they do have smoking rooms and maybe that soup sent but overall for the price I was greatly placed.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Rosemary

2023년 11월에 1박 숙박함
답변 제공: Leslie 님, 2024년 1월 9일
Thank you for your kind rating, we appreciate your business and we look forward to seeing you again!

2/10 - 너무 별로예요

jason

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
check in staff very friendly. rooms were open to public until you shut the door on arrival. room dirty, what was supposed to be a fire alarm was open wires extending from ceiling
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Cheryle

2023년 10월에 3박 숙박함
답변 제공: Leslie 님, 2024년 1월 9일
Thank you for staying with us. I apologize for not saying that sooner! We do appreciate your kind rating and hope to see you again!

10/10 - 훌륭해요

Kathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great!
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함

4/10 - 별로예요

Craig

별로예요: 숙박 시설 상태 및 시설
The whole hotel smelled like smoke. Halls, stairs, rooms, the only area that didnt smell of heavy cigarette smoke was the lobby but you could still smell it.
2023년 10월에 3박 숙박함

8/10 - 좋아요

BRIANNA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff really friendly
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Brian

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Only in a real pinch stay here!!!
After a decent experience checking in, it went down hill fast. First this hotel is super dated, dirty, and has quite a odor. They say they have renovated, I'm pretty sure that only means new mattresses. Which weren't bad at all. However we just had such a poor experience here I'm not sure where to start. Maybe first I'll say if you're in a pinch with no where else to stay, this might be ok. From the poorly run breakfast area with empty coffee and orange juice that another guest described as orange colored water, to construction straight across the hallway after 11pm. I went out to see what all the pounding was about after i was woken up. The door straight across the hall was wide open and some guy was building new platforms for the new mattresses. Why would you schedule this at night when your guests are supposed to be sleeping and or relaxing. I called the front desk and it did stop. Unfortunately i was awake at this point. Not to be topped by that was the vacuuming in the hallway at 8am right outside our door. So you can't go to bed early, nor sleep in. Also my wife was asking for more towels after the first night, we stayed 2 nights. The lady at the front desk wanted her to go back up stairs and get the dirty towels before she could get more. Finally they agreed we could leave our dirty ones in the hallway for house keeping. Then before we checked out, i tried to talk to the assistant manager before we left. She only gave me half of her attention and no resolution to issue
2023년 10월에 2박 숙박함

8/10 - 좋아요

Ed

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The carpet didn’t look like it had been vacuumed or else it was done with a bad vacuum sweeper. The mattress was very comfortable and it was a nice room.
2023년 10월에 3박 숙박함

8/10 - 좋아요

DeAnn

가족 여행
좋아요: 객실의 편안함
There is no room service but to get towels. Staff is constantly smoking right at the front entrance. Ugh! Room had stinky sink. Toilets are super low and uncomfortable
2023년 10월에 1박 숙박함

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The proberty has been updated rooms were clean.The breakfest was good.
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Christopher C

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Arrived at 4:30 and 1 of my rooms was not ready. My in-laws wanted for 4 hours before they finally got into a room. Booked thru Expedia and followed up after we got home and asked for a rebate. They offered $20 off a $132 bill. Wont stay at a Quality Inn again.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Silvia

좋아요: 청결 상태
Cigarette small
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Joyce

2023년 9월에 1박 숙박함