리셉션

펀트힐 에센돈 여행 후기

4.5 out of 5
펀트힐 에센돈
1142 Mount Alexander Road, Essendon, VIC

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 328개 이용 후기 중 147개" "
평점 8 - 좋아요. 328개 이용 후기 중 121개" "
평점 6 - 괜찮아요. 328개 이용 후기 중 40개" "
평점 4 - 별로예요. 328개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 328개 이용 후기 중 13개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 12월에 10박 숙박함

10/10 - 훌륭해요

Steve

출장 여행
좋아요: 청결 상태, 객실의 편안함
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Nadia

가족 여행
좋아요: 청결 상태, 객실의 편안함
Incredible staff makes this a top class experience
Always a great stay, thank you. The amazing staff are what keeps us returning. They always go above and beyond, and manage to brighten the day 💖
2023년 10월에 1박 숙박함
답변 제공: Chloe, Junior Hotel Manager 님, 2023년 11월 7일
Thank you for your review Nadia! Always a pleasure having you stay with us. Hope to welcome you back again soon.

2/10 - 너무 별로예요

Damien

별로예요: 청결 상태
Greeted with vomit and food in the lift upon arrival. Dog barking in room 2 doors away and urine in corridor beside room entry. Room stunk of cooking fumes from restaurant below. Will never, ever return and will strongly urge others to NOT even entertain thought of staying at Punt Hill Essendon
2023년 10월에 3박 숙박함
답변 제공: Chloe, Junior Hotel Manager 님, 2023년 11월 2일
Thank you for taking the time to leave your feedback Damien. As mentioned previously, we are more than happy to offer room moves during our guests' stay. Please feel free to report noise complaints to our reception or afterhours team to have the matter resolved as soon as possible.Best wishes,

8/10 - 좋아요

John

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great property
2023년 9월에 2박 숙박함
답변 제공: Chloe, Junior Hotel Manager 님, 2023년 11월 2일
Thank you for your review John! Delighted to hear you think our property is great. Hope to welcome you back soon.Best wishes,

10/10 - 훌륭해요

Tim

좋아요: 청결 상태, 숙박 시설 상태 및 시설
I liked how close this place is to the tram stop and it's closeness to Essendon airport. Nice a quiet as well.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Leeanne

가족 여행
좋아요: 청결 상태, 객실의 편안함
A quick stop over
We were hesding overseas and this was an overnight stop to see family on the way.... location was perfct, close to family and the airport... will be staying there again for sure :)
2023년 8월에 1박 숙박함
답변 제공: Shen 님, 2023년 9월 23일
Thanks for your valuable feedback Leeanne!It was a total pleasure to have you staying with us!We are delighted to hear you enjoyed your stay and hope to welcome you back in the future.Look forward to seeing you again in the future.Kind regards,Shen

10/10 - 훌륭해요

cindy

출장 여행
좋아요: 청결 상태, 객실의 편안함
2023년 8월에 1박 숙박함

8/10 - 좋아요

Leanne

2023년 8월에 3박 숙박함

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함

2/10 - 너무 별로예요

Wayne

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

8/10 - 좋아요

Elizabeth

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was within reach of most amenities that we needed for our trip
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Sharon

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Margaret

2023년 4월에 4박 숙박함

8/10 - 좋아요

Jodie

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean stylish and easy accessible to transport city and shops
2023년 3월에 3박 숙박함

10/10 - 훌륭해요

leanne

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and quiet. The staff were very helpful and lovely to deal with
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Albert

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hotel was clean and quiet but the surrounding was noisy (Supermarket and service station) but we parked in the Hotels underground save car park. But that would not stop us from staying there again.
답변 제공: Chloe, Hotel Manager 님, 2023년 2월 1일
Thank you for taking the time to leave your review Albert! I will add a note to your profile of your room preferences - hope to welcome you back again soon!

4/10 - 별로예요

Helen

가족 여행
별로예요: 숙박 시설 상태 및 시설
1. No electric power for about 2 hours on 1st morning. Unable to contact emergency repairs - no phone. 2.Electronic access card failed to provide access to building on 2nd evening. Had to wait for another (unknown) guest to arrive and use his access to building. 3. Difficulty using access card to lift and room on Saturday therefore arranged with reception to leave a day early and sought a refund to which it was agreed but was told it would need to come through lastminute.com.au as that where booking was made. My husband's current serious heart condition was causing anxiety thus early departure and in excess of 24 hours notice given to reception (still awaiting refund!). Previous high quality of Punthill has fallen. No refund equals no using "lastminute" again but there is still time!! A pity as we have stayed at Punthill a number of times in previous years.
2022년 12월에 4박 숙박함
답변 제공: Chloe, Hotel Manager 님, 2023년 2월 1일
Thank you for taking the time to leave your review Helen! I do apologise for the inconveniences you experienced during your stay. We have a intercom at the front of the hotel to call our afterhours team if our guests do not have access to a phone, I am glad my team was able to fix the power in your apartment after they arrived to the hotel! Unfortunately for third party reservations, refunds need to go via the website. We have not received communication from them to approve this. I do hope you give us another chance to show this is not our usual high standard!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
Room appeared to have been recently updated. Basic facilities but had everything we needed for a weeklong stay. No fly screen on doors or windows so couldn’t leave open for breeze but air conditioning worked well. New TV but Wi-Fi usually too slow to stream video. Only one small lift which was also used by service staff so could be slow at times. Was in a room facing away from the street and did not have any issue with noise. Staff very friendly. Great location with supermarket, cafes and public transport right at the door.
2022년 12월에 9박 숙박함
답변 제공: Chloe, Hotel Manager 님, 2023년 1월 31일
Thank you for taking the time to leave your review! We are currently working on small changes throughout the hotel, I am so glad you noticed! Hope to welcome you back soon.

10/10 - 훌륭해요

Tim

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff and very clean
답변 제공: Chloe, Hotel Manager 님, 2023년 1월 31일
Thank you for taking the time to leave your review Tim! So glad you had an enjoyable stay.

10/10 - 훌륭해요

Steve

2022년 12월에 1박 숙박함
답변 제공: Chloe, Hotel Manager 님, 2023년 1월 31일
Thank you for taking the time to leave your review Steve!

8/10 - 좋아요

Mark

2022년 11월에 7박 숙박함

8/10 - 좋아요

Robyn

좋아요: 객실의 편안함
2022년 11월에 1박 숙박함

8/10 - 좋아요

Beverley

2022년 11월에 1박 숙박함

8/10 - 좋아요

Lorraine

단체 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed for three nights in a well-appointed one-bedroom apartment which had plenty of room. The downstairs carparking was convenient. The property is well located for access to trams, restaurants, coffee shops and normal shopping.
2022년 9월에 3박 숙박함

10/10 - 훌륭해요

David

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Karen

단체 여행
좋아요: 청결 상태, 객실의 편안함
2022년 8월에 2박 숙박함

10/10 - 훌륭해요

Craig

2022년 7월에 2박 숙박함

8/10 - 좋아요

Colin

2022년 7월에 1박 숙박함

8/10 - 좋아요

Brigid

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Centrally located in Essendon, walking distance to Windy Hill footy club, Coles, restaurants and bottle shop close by. Only (minor) downside was no milk frother to go with the Nespresso machine for a morning coffee!
2022년 7월에 2박 숙박함

10/10 - 훌륭해요

Ryan

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
A good hotel
2022년 6월에 2박 숙박함
답변 제공: Zipporah 님, 2022년 7월 5일
Thank you for leaving your feedback Ryan, hope to welcome you back in the future!

6/10 - 괜찮아요

vicki

좋아요: 청결 상태
2022년 6월에 3박 숙박함

8/10 - 좋아요

Peter

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 5월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 객실의 편안함
Needs a good clean and refresh
On arriving, the room we were assigned was not clean, it had stains on the couch and the dust and uncleanliness caused me to complain to the reception, I have never done this before but the rooms cleanliness was not up to scratch. They did move us to another room, which was better but also needed a good clean, we had to wipe all surfaces and clean a lot of areas that a good clean would have fixed. I understand a daily clean may just be a quick wipe over but surely a regular deep clean should occur and this definitely had not had that in a long long time, the window sills were dusty, burn mark on the pillow case and just plain dirty on so many surfaces, I have stayed here many many times but never again. This is the 1st time in my extensive travels that I felt the need to complain.
Dishwasher filthy
Marks on blinds and walls
Window sills full of grim and dust
Cigarette burn on pillow slip
2022년 3월에 4박 숙박함
답변 제공: Zippi 님, 2022년 5월 11일
Thank you for taking the time to leave your feedback these areas have been discussed with the team and will continue to be areas to focus on and further improve. Please reach out to myself directly if there is anything further you would like to discuss.

10/10 - 훌륭해요

Catherine

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 4월에 2박 숙박함

6/10 - 괜찮아요

Mal

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very painful check in experience. The place smelt and looked very dirty. You can tell as soon as you stepped into the elevator. You just don't want to touch anything
2022년 4월에 1박 숙박함
답변 제공: Zippi 님, 2022년 4월 29일
Thank you for providing your feedback Mal. Disappointed you did not have a smooth checkin process, we have now extended reception hours so this should make a huge difference. We now vacuum reception at the start and end of the day and sanitize all touch points 3 times a day including lift buttons and door handles. Please reach out if you would like to discuss further.

10/10 - 훌륭해요

Cameron

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and helpful staff. Nice neat and modern rooms
2022년 4월에 1박 숙박함
답변 제공: Zippi 님, 2022년 4월 29일
Thank you for leaving our team your nice feedback. Best wishes,

6/10 - 괜찮아요

Karen

2022년 4월에 2박 숙박함

6/10 - 괜찮아요

Cameron

단체 여행
The property itself was good, the room was good for the purpose i had booked for. A one night stay whilst attending a nearby event. Unfortunately there was a mistakes made by staff were i was unable to gain access to the key to correct room and was presented with a uncleaned room, piles of used bedding and an uncleaned bathroom. A phone call gave me no other room to move to but a refund in the morning. This did not help the situation satisfactorily. Eventually i was given access to the key and room.
2022년 3월에 1박 숙박함
답변 제공: Zippi 님, 2022년 4월 4일
Thank you for bringing this to my attention Cameron. I am disappointed to hear this happened and have since discussed this with all team members involved. I apologies for the inconvenience and glad to hear we were able to arrange another room for you. Best wishes,

10/10 - 훌륭해요

shane

연인과의 여행, 출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
All good no issues
2022년 3월에 1박 숙박함
답변 제공: Zippi 님, 2022년 3월 23일
Thank you for taking the time to leave us a rating Shane! Hope to welcome you back in the future.

10/10 - 훌륭해요

Natalie

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and spacious
2022년 3월에 1박 숙박함
답변 제공: Zippi 님, 2022년 3월 23일
Thank you for taking the time to leave us a rating Natalie! Hope to welcome you back in the future.

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location
2022년 3월에 1박 숙박함
답변 제공: Zippi 님, 2022년 3월 15일
Thank you for taking the time to leave your rating Micahel, hope to welcome you back in the future! Best wishes, Zipporah Hotel Manager

2/10 - 너무 별로예요

Kate

2022년 3월에 1박 숙박함

6/10 - 괜찮아요

Renea

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bed was lovely. Bathroom clean, kitchen wasn't. Furniture terrible in poor condition. Didn't sit on couch as it was full of dust, blinds were disgusting. Photo's show a new and stylish room, rather than a run down just ok one. Fake advertising!! Funny smell in hallway. Best thing was there is a great steak grill and cafe downstairs. I'm sorry but I wouldn't book again.
2022년 2월에 1박 숙박함
답변 제공: Zippi 님, 2022년 3월 15일
Thank you for talking the time to leave your feedback Renea! We are always working on making improvements to each rooms, as you can imagine Covid has slowed our plans and our income down however I can assure you this is a focus. Thank you again for your feedback as this helps us when making decisions on what to invest in next. Best wishes, Zipporah Hotel Manager

10/10 - 훌륭해요

Ryan

가족 여행
좋아요: 청결 상태, 객실의 편안함
2022년 1월에 3박 숙박함
답변 제공: Zippi 님, 2022년 1월 13일
Thank you for leaving us 10/10 Ryan! Means a lot to us through this tough time :)

10/10 - 훌륭해요

Lizzie

좋아요: 청결 상태, 객실의 편안함
Punthill is Alright!
Great property in a great location Helpful staff and room was reasonably quiet for a busy road
2021년 12월에 1박 숙박함
답변 제공: Zippi 님, 2022년 1월 13일
So glad you enjoyed the hotel and our team, hope to welcome you back in the future! Best wishes,

2/10 - 너무 별로예요

Kristine

DONT DEAL WITH BELLA IN THE OFFICE!!!
Bella from Punhhill stressed the hell out of me last Saturday when she requested my ID, credit card & COVID-19 vaccination certificate when I'd already emailed last Friday to Chloe & she replied yes she received it, it was due to the fact Qantas changed my flight meaning I would not be able to check in before 5pm. Then I was sent an sms with a so called link to fill out a registration form, well that didn't work. What kind of office do they run there?? Oh and the pillows are the worst I've ever slept on. I will stay there again though as it's conveniently located for where I have to go.
2021년 12월에 1박 숙박함
답변 제공: Zippi 님, 2021년 12월 30일
So disappointed to hear you didn't like our registration card method through the link we send via SMS. We implemented this to cut down on paper waste and also so guests can fill it in on their own device where possible. Please note in the future, check-in will not be allowed with the pre-check-in being completed (we have a back up method if it does not work on your device). Unfortunately we are not a 24 hour hotel and do require all these items to allow you to check-in after hours, for the security of all guests staying in the hotel and our team. I can understand how stressful it must have been for Bella to ask for the information again, I can see it was not noted by the team that we had received the items already and this is why Bella asked for it again as this is a crucial part of the late arrival procedure. I do apologies that we did not already have this noted and hope you can understand. Hope you had a nice Christmas and a Happy New Year ahead!

8/10 - 좋아요

Tracey

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Hot water was an issue and checkin process for after hours was a disaster But the apartment was clean. , good location
2021년 12월에 3박 숙박함
답변 제공: Zippi 님, 2021년 12월 30일
Disappointed to hear you didn't have a good experience with our late arrival process. Unfortunately, we had no contact details for you to call and explain the late arrival process before closing for the day. I am pleased to hear you enjoyed the neighborhood and the room was nice and clean for you. I have noted the hot water and will investigate further, thank you again for your feedback as this helps us improve!

8/10 - 좋아요

Liz

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The room we had was nothing like the picture - it had a small window overlooking the air conditioners! And no balcony. It had not kitchen. The kettle had to be filled by a cup as it did not fit under the bathroom tap. There was no bench space to use the kettle or toaster.
2021년 12월에 1박 숙박함
답변 제공: Zippi 님, 2021년 12월 16일
Thank you for leaving us your reviews on all channels Liz, this help us look at ways to improve the areas you didn't enjoy about our property. As mentioned via email, please do not hesitate to reach out should wish to discuss further.