객실 내 편의 시설/서비스
예약 가능 여부 확인

베스트 웨스턴 네이플스 인 & 스위트 여행 후기

2.5 out of 5
베스트 웨스턴 네이플스 인 & 스위트
Naples, FL

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 539개" "
평점 8 - 좋아요. 1001개 이용 후기 중 241개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 107개" "
평점 4 - 별로예요. 1001개 이용 후기 중 55개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 59개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Yamisell

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful room, clean and friendly staff. I would definitely recommend this place.
2024년 4월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 4월 15일
We appreciate your kind review. Please come again.

10/10 - 훌륭해요

Cassandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All was well
2024년 4월에 2박 숙박함
답변 제공: Hotel Team 님, 2024년 4월 15일
Thank you for the 5 star review! We hope to see you again in the near future.

6/10 - 괜찮아요

Bradley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The grounds and pool are nice, the bathroom was not so good and could use some updating. They seem to be renovating some of the units so maybe this one is on the list.
2024년 3월에 7박 숙박함
답변 제공: Hotel Team 님, 2024년 4월 15일
Thank you so much for the feedback. Our renovation should be completed by spring.

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property was quiet and convenient. The morning breakfast by the pool was very charming!
2024년 4월에 4박 숙박함
답변 제공: Hotel Team 님, 2024년 4월 10일
Thank you so much for staying with us. We love the perfect review. Come see us again soon.

8/10 - 좋아요

Andy

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
cool
2024년 4월에 2박 숙박함
답변 제공: Hotel Team 님, 2024년 4월 8일
Thank you

2/10 - 너무 별로예요

Adriana

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They promote a full service bar (hence the tiki by the pool) but there is no bar or staff there. It’s just for looks. If you’re expecting a table, chairs or couch in your room, there will not be any. Staff mentioned all furniture is on back order for an entire year. But you will have 2 refrigerators 😂
2024년 4월에 2박 숙박함
답변 제공: Hotel Team 님, 2024년 4월 8일
We appreciate your feedback and staying with us during our renovations. The area you speak of is our breakfast bar, it is not set up for alcoholic beverages. Your feedback is heard and we thank you for your patronage.

6/10 - 괜찮아요

Claudio

별로예요: 직원 및 서비스
2024년 4월에 3박 숙박함
답변 제공: Hotel Team 님, 2024년 4월 9일
Thank you for your feedback and for staying with us. Please come again soon.

6/10 - 괜찮아요

Danielle

We were there one night which was fine. The rooms are not very nice but seviceable. But I do like the hot tubs.
2024년 4월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 4월 8일
We appreciate your staying with us. Please come again, our renovations are underway.

8/10 - 좋아요

Cathy

Dated.
2024년 4월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 4월 8일
Thank you, please come again.

10/10 - 훌륭해요

Tania

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location. Clean and quiet hotel. They have a free breakfast and free shuttle to the beach.
2024년 3월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 4월 8일
We appreciate the wonderful review. Please come again.

2/10 - 너무 별로예요

oraince

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Disgusting
2024년 3월에 2박 숙박함
답변 제공: MW 님, 2024년 4월 2일
Hello Oraince,We are sincerely sorry to hear about your experience with the condition of your room. Your comfort and satisfaction are of the utmost importance to us, and it is disheartening to learn that we fell short of meeting your expectations.Please know that we take cleanliness and hygiene very seriously, and it is unacceptable that your room did not meet the standards we strive to uphold. We have immediately alerted our housekeeping team to address the issues you have brought to our attention, including the cleanliness of the room and its amenities.We understand the impact that such an experience can have on your stay, and we sincerely apologize for any inconvenience or discomfort this may have caused you. Your feedback is invaluable to us as we work to continuously improve our services and facilities.Once again, we apologize for the disappointment you experienced and thank you for bringing these issues to our attention.

2/10 - 너무 별로예요

oraince

가족 여행
별로예요: 편의 시설/서비스
Terrible
2024년 3월에 1박 숙박함

4/10 - 별로예요

Lineth

연인과의 여행, 출장 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Rooms are extremely small. Bathroom is not as private located right by the entrance. AC did not work properly. Sheets were not as comfortable. Not enough room for storage.
2024년 3월에 3박 숙박함

4/10 - 별로예요

Alfredo

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff was good. The location was excellent, but the property was very dirty the room.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Jose

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and affordable.
2024년 3월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 3월 29일
Thank you so much, please come again.

10/10 - 훌륭해요

Reina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ok
2024년 3월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 3월 29일
Thank you so much for the 5 star review!

8/10 - 좋아요

letvin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cerca a tiendas y mall
2024년 3월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 3월 29일
Thank you

10/10 - 훌륭해요

Yurkis

2024년 3월에 2박 숙박함
답변 제공: Hotel Team 님, 2024년 4월 15일
Woo Hoo! A 5 star! A high five to you for leaving the wonderful feedback that keep the team motivated. Please come again.

10/10 - 훌륭해요

Colin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safe
2024년 3월에 1박 숙박함
답변 제공: MW 님, 2024년 3월 25일
Thank you so much for the 5-star rating! Your support means a lot to us. If there's anything specific you enjoyed or any feedback you'd like to share, please feel free to let us know. We are always striving to improve and provide the best experience possible. Thanks again!

10/10 - 훌륭해요

Gary

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good hotel nice área beautiful breakfast place
2024년 3월에 1박 숙박함
답변 제공: MW 님, 2024년 3월 25일
Thank you so much for the 5-star rating! Your feedback means a lot to us. We are glad we were able to meet your expectations and provide a positive experience. If you ever need any assistance or have any further feedback, please don't hesitate to reach out. Thanks again for your support!

10/10 - 훌륭해요

Ken

2024년 3월에 2박 숙박함
답변 제공: Hotel Team 님, 2024년 4월 15일
Thank you for the wonderful review, please come again.

10/10 - 훌륭해요

Jenilia 님, miami

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: MW 님, 2024년 3월 25일
Wow! We're thrilled to receive a 5-star rating from you! Your satisfaction is our priority, and we're glad we could meet your expectations.

10/10 - 훌륭해요

Andy

2024년 3월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 4월 8일
Thank you

10/10 - 훌륭해요

Cathya

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Très bien
2024년 3월에 2박 숙박함
답변 제공: Hotel Team 님, 2024년 3월 29일
Thank you!

8/10 - 좋아요

RobinR

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Nice place average suites have nice layout hot tub was hot but jets could use more pressure and my bathtub had literally no water when turned to the hot side so made for low pressure for the shower and not a scolding hot bath!
2024년 3월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 3월 29일
Thank you for the review. Rest assure will have addressed your concerns and hope to see you again.

10/10 - 훌륭해요

Leydis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 3월 29일
Thank you so much, please come again.

4/10 - 별로예요

Kim

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff unfriendly. Acted like they all hate their jobs… Rooms only get cleaned every 3 days.. and sheets changed every 3 days. that is disgusting!!! Especially for the cost!! Horlel refused to grant me my rewards points despite being a high ranked customer!! Had to beg borrow and plead for toilet paper and clean towels.
2024년 2월에 6박 숙박함

8/10 - 좋아요

Scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location from the beach plus shuttle.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

kim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super cool hotel! Would highly recommend. Cool outdoor atmosphere with lots of fish ponds, 2 pools 2 hot tubs, overall best hotel especially for the price.
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

James

연인과의 여행, 가족 여행
Having to drive around the front of an extremely busy restaurant to reach the parking for our room, and finding that many restaurant patrons utilize hotel parking for their dining is disturbing. We were told this was a recently refurbished room, and I'd love to have a chat with the designer, as the room layout was quite awkward with only one chair and no table. We find the trend of No guest services booklet/local dining listing to be highly inconvenient as well. The grounds were interesting, and the breakfast was nice, but the coffee was unable both in the room and at the breakfast dining area.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Colin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Diane

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly but this hotel should have been CLOSED during their MAJOR renovations. We had no idea this was happening. We would have never stayed there. We were woken up early every morning by construction noise including the roof right over our room being ripped off! It went on all day, you could not enjoy the pool area or anywhere else. Also, the sheets were stained, bathtub chipped. Shame on the owners and Best Western for keeping the hotel open during this time. The front desk attendant said that they had informed Expedia of the renovations, but we did not see that in the description of the property.
2023년 11월에 6박 숙박함

10/10 - 훌륭해요

Elieser

2024년 3월에 1박 숙박함
답변 제공: MW 님, 2024년 3월 25일
We're overjoyed to receive a perfect rating from you! Thank you for choosing us and for your support. We look forward to serving you again.

6/10 - 괜찮아요

Gabriela

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Property looks old and outdated no pool heater like advertised breakfast pretty mediocre no many options room ok but some dirty furniture and don’t get me started on the shower super uncomfortable and water pressure horrible. For the price there are way other better hotels in Naples. On Expedia it showed i was going to pay $733 for 2 night ended up paying $806 So 400 pee night???? Not worth it at all !!!!
답변 제공: Hotel Team 님, 2024년 3월 29일
We wanted to take the time to apologize for the issues you had with your stay. Please note we have addressed these concerns and are undergoing renovations. We hope to have you again.

10/10 - 훌륭해요

tom

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place big room nice breakfast one hot tub was cold.
2024년 2월에 5박 숙박함
답변 제공: Hotel Team 님, 2024년 3월 29일
Thank you. We replaced the heater for the spa.

2/10 - 너무 별로예요

Donna

가족 여행
No sign on Elevator. Had to call to see how to use it as we had a handicap person and three kids one of which was handicapped. We were told oh sorry its broken and they were waiting for parts. Ok strike one. They did have someone help us bring luggage up. Went in room it was dirty called down to ask if they could send someone to look at it and was told by the manager she was training someone and couldn't leave the desk. Didn't even offer to send anyone as soon as possible. So strike two. Then i asked if we could change rooms and was told no and that i was being hostile and they didn’t feel comfortable coming to the room. I asked for a refund and was told no because i booked through expedia. So i called expedia and they said since i had paid Best Western they were responsible. I Asked for refund and was refused. I went to the lobby to show them photos and asked them just to look at them and was told to leave they were done with us. Never in my life have i been treated like a piece of trash. Obviously they don't care about customer service nor their company. The manager should be fired for the way she treated me and my family.
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

kim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice pool area rooms were nice and clean
2024년 2월에 1박 숙박함
답변 제공: Hotel Team 님, 2024년 3월 29일
Thank you so much for the 5 star review!

2/10 - 너무 별로예요

john p.

좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The room was infested with bugs. I get there to check in their software system doesn’t work. They made me wait an hour and a half to check in after 4pm and then they had to re-record my keys cause after the second day, they wouldn’t work room was completely redone. All brand new
2024년 2월에 3박 숙박함

6/10 - 괜찮아요

Thomas

좋아요: 청결 상태
2024년 2월에 2박 숙박함

2/10 - 너무 별로예요

simone

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Whole property needs renovation. From the front desk area to rooms, everything needs to be replaced.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

claudia s

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

8/10 - 좋아요

Linda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
WE booked a king suite and were upgraded to a condo. WE obviously had more room but gained a view of a street and the parking lot instead of the pool/gardens courtyard that we were expecting. No explanation given upon checkin.. Stayed 4 nights and housekeeping NEVER came into our room. The pool shuttle was awesome.
2024년 2월에 4박 숙박함

4/10 - 별로예요

Deana

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Ellimay

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were no rooms ready when I arrived. They told me they will call me on my phone when the room is ready. I told them I had a 2 yo baby that need to take a nap. After 1 and a half hour I went to check again and they gave me a room and when I open the fort, was occupied. Then, they gave me another room and the toilets did not flush. They could not fix it and no other solution offered.
2024년 2월에 1박 숙박함

4/10 - 별로예요

David

좋아요: 청결 상태
2024년 2월에 2박 숙박함

4/10 - 별로예요

Anne

가족 여행
Cleaning n room service for towels n trash were horrible.
2024년 2월에 7박 숙박함

6/10 - 괜찮아요

Becky

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The staff do everything they can to accommodate
2024년 2월에 4박 숙박함

8/10 - 좋아요

Harry

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The suite was excellent, roomy and comfortable. You folks underpromised and overdeliveted. But i have to say a word about your staff. Everyone, from the front desk to the grounds crew to the breakfast attendants, seemed depressed, not happy in their work. No one was outright rude to us, but no one smiled, greeted us pleasantly, or even looked at us when they spoke. This was pervasive. An animal rots from the head down, so i attribute this to management. If you could improve overall morale, you'd have an oasis on your hands.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

suzanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice plants and trees
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Lisanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel! Recently renovated room, beautiful breakfast near the pool area surrounded with trees. I recommend!
2024년 2월에 1박 숙박함