외관

홀리데이 인 익스프레스 & 스위트 올레이스 사우스, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 356개 이용 후기 중 178개" "
평점 8 - 좋아요. 356개 이용 후기 중 101개" "
평점 6 - 괜찮아요. 356개 이용 후기 중 43개" "
평점 4 - 별로예요. 356개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 356개 이용 후기 중 14개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We were in a loud room near the stairs. Door slamed a lot. Room was dated. One elevator near a wall was not easy with luggage.
2024년 4월에 2박 숙박함
답변 제공: TERRY C 님, 2024년 4월 8일
We Apologize for the inconvenience caused by the noise.Yes, the elevator is poorly located and if I could, it would be different.We do hope that you might consider us again.

10/10 - 훌륭해요

Douglas

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great accommodations!
2024년 4월에 1박 숙박함
답변 제공: TERRY C 님, 2024년 4월 8일
Your review of your stay with us is greatly appreciated. We find it hard to increase the WOW factor for your next stay with us, but will give it our best shot.Looking forward to your next visit!

8/10 - 좋아요

Kathryn 님, Webster

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, nice staff, and they allow pets for a reasonable price. No ce area for walking your dog.
2024년 4월에 1박 숙박함
답변 제공: TERRY C 님, 2024년 4월 8일
Thank you for taking the time to post this review of your stay and look forward to your next visit.

10/10 - 훌륭해요

Jake

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
!
2024년 2월에 1박 숙박함
답변 제공: TearBear 님, 2024년 3월 27일
Thank you for your review.

2/10 - 너무 별로예요

DAVID

2024년 3월에 6박 숙박함
답변 제공: Terry C 님, 2024년 4월 11일
Thank you for your review. It appears that your stay was less than what we strive to provide.Would you like to know the issues you had.

6/10 - 괜찮아요

john

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The location was great. The room was noisy, bathtub had rust in it, the light was out in the bathroom. There was no coffee and the coffee pot very dirty.
2024년 3월에 1박 숙박함
답변 제공: Mia 님, 2024년 3월 20일
Thank you for you review.

6/10 - 괜찮아요

Marlin

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Terry C 님, 2024년 3월 13일
Thank you for your review of your stay with us. We apologize for any inconvenience this you may have during your stay.

8/10 - 좋아요

Ray

좋아요: 청결 상태, 직원 및 서비스
Comfy
2024년 2월에 1박 숙박함
답변 제공: TERRY C 님, 2024년 3월 12일
Thank you for your review

10/10 - 훌륭해요

LOIS MARIE

2024년 2월에 1박 숙박함
답변 제공: TERRY 님, 2024년 3월 20일
Thank you for the review and hope to see you again.

8/10 - 좋아요

Jeana

Clean room, selective complementary breakfast, friendly staff.
2024년 1월에 1박 숙박함
답변 제공: Terry 님, 2024년 1월 28일
We appreciate your takin the time to post a review of your stay and are glad that you enjoyed your stay.

10/10 - 훌륭해요

Craig

2024년 1월에 1박 숙박함
답변 제공: Terry 님, 2024년 1월 28일
Thank you for your glowing review, and we look forward to your return in the future.

8/10 - 좋아요

Randy L.

2024년 1월에 1박 숙박함
답변 제공: Terry 님, 2024년 1월 28일
Thank you for your review of your stay with us. We Hope to see you again soon.

4/10 - 별로예요

Chris

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was musty, and the heating unit didnt work correctly. The shower was just okay, the towels terrible. The food downstairs was very substandard for this kind of hotel. Very disappointing overall. There are Lots of choices all around this area, so next time, I will try a different property.
2023년 12월에 1박 숙박함
답변 제공: Terry 님, 2024년 1월 28일
We apologize for the inconveniences you had with your recent stay. We strive to provide the best possible experience for our guests, but unfortunately we missed the mark with your stay.We are looking into the issues you had and will correct them for the future guests.We would appreciate the chance to show you your stay was the exception to what we offer our guests should you return to the area.

10/10 - 훌륭해요

Derrek

2023년 12월에 1박 숙박함
답변 제공: Terry 님, 2024년 1월 28일
Thank you for your review and hope to see you again.

10/10 - 훌륭해요

Crystal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Terry 님, 2024년 1월 28일
We appreciate your business and your review of your recent Stay.

10/10 - 훌륭해요

KARYN 님, ATIKOKAN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very welcoming when we arrived! Super efficient, friendly and professional. Quick and easy check-in. Very much appreciated! Thank you!
2023년 12월에 1박 숙박함
답변 제공: Terry 님, 2024년 1월 28일
Thank you very much for your Review.

8/10 - 좋아요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean
2023년 11월에 4박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Not impressed
For the price , its unacceptable how outdated some things are. The shower/tub was old and had rust. The blankets for the pull out couch had stains on them as well as the towels! The pool area was the most disappointing . Very small pool and non functioning hot tub.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Josh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

8/10 - 좋아요

Rachel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable
The hotel was very clean. Beds and pillows were SO comfortable! I’d definitely stay here again
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Igor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient location, friendly staff, free parking
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Julie 님, Cedar Park

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Older property. All good except room lighting was dim.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Rodney

2023년 10월에 1박 숙박함

8/10 - 좋아요

linda

2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Hugh

2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Ben

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Had some issues
We got the the room, went to put the card in and the door was already open. The door had trouble closing. Pretty much had to slam it shut. The bathroom floor had dead bugs and the shower curtain was falling down. For the price, I wouldn’t stay here again.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Mackenzie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Kari

2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Jody

가족 여행
I had a reservation for a room that I made over a month in advance. When my family and I arrived, I was told that my reservation had been canceled by the hotel without my consent or any notification and there were no rooms available. We were put in a very bad situation in the night and had to travel to another state to find a room. I know the hotel had my contact info, because they emailed me confirmation, etc. A notification that they were canceling my room would have been nice.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Douglas 님, Mondovi

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Anne

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Autumn 님, Fallon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean and very nice.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Luis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Danny

2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Lydia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함

10/10 - 훌륭해요

Julia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value! Clean. Friendly front desk staff. Great breakfast, lots of variety. Wish I could have stayed longer.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

James

2023년 8월에 1박 숙박함

8/10 - 좋아요

Matthew

연인과의 여행, 출장 여행, 반려동물 동반 여행
좋아요: 청결 상태
Very crowded parking lot, but overall a decent hotel.

6/10 - 괜찮아요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Overall nice stay, first floor stay was a bit loud. Bathroom needs some tlc.
2023년 8월에 1박 숙박함

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
I’d stay here again
When we arrived, there was a leak in the bathroom and standing water. The front desk quickly moved us to a new room and was very nice about it.
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

brandon

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We stayed in room 210 and the smell of mold and mildew was so strong I had a headache and couldn’t sleep. Ants crawling on the bathroom sink. The pullout couch was so uncomfortable. Finally at 2am I gave up and went and asked for a different room. They were courteous and gave us a new room. Again ants in that bathroom as well. Still a smell but not near as bad. Very disappointed that I paid $156 for this. Breakfast was decent but the turkey sausage was gray and looked nasty. My son enjoyed the biscuits and gravy 😀 wish I could get a refund honestly

10/10 - 훌륭해요

Jean 님, Ankeny

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, friendly, location
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
The shower curtain was dirty and the towels were a lot worn.
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 22일
Dear Guest,Thank you for sharing your feedback with us. We apologize for the disappointment you experienced with the cleanliness of the shower curtain and the condition of the towels. We take cleanliness and the quality of our amenities seriously, and we regret that we fell short in this regard. Your comments are invaluable in helping us identify areas for improvement, and we will address these issues with our housekeeping team to ensure a better experience for our guests. We hope to have the opportunity to welcome you back for a much-improved stay in the future.Sincerely,Hotel Manager

4/10 - 별로예요

Holley

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Gross
The room was wet and sticky feeling. It was super gross and nothing like what I would have expected for the price we paid for the room.
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 18일
Dear Holley,Thank you for your feedback. I am very sorry to hear that we did not meet your expectations. My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay.Sincerely,Hotel Manager

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Wet and sticky
The room was wet and sticky. So if you want to feel like you’re camping then it’s a great room. It may have been because there was was rain but they need to air out the rooms better. The soundproof of the room was not good you can hear everything above the room and everything in the hall way. There was mold in the shower and a piece of trim laying in the overall I was not happy with this room.
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 17일
Dear Guest,We apologize for the issues you experienced during your stay with us. We're sorry to hear that your room was damp, and we will ensure that we investigate and address this with our maintenance team. We also apologize for the soundproof and cleanliness issues you experienced in your room. These are not typical of our property, and we appreciate your feedback, which will allow us to improve in these areas. We hope you will consider staying with us again in the future, so we have the opportunity to provide you with a more comfortable and enjoyable experience.Sincerely,Hotel Manager

6/10 - 괜찮아요

Teddi

좋아요: 청결 상태
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 13일
Dear Teddi,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 - 훌륭해요

Madison

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay!
2023년 7월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 10일
Dear Madison,We're delighted to hear that you had a great stay with us! Thank you for choosing our hotel and for taking the time to share your positive feedback. We strive to provide a memorable experience for all our guests, and we're glad we could meet your expectations. We look forward to welcoming you back on your next visit.Sincerely,Hotel Manager

4/10 - 별로예요

Larry

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Check in quick and easy. Beds nice and soft. Had to deal with noisy refrigerator along with other noises making for not much sleep.
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 10일
Dear Larry,Thank you for your feedback regarding your recent stay with us. We apologize for the inconvenience caused by the noisy refrigerator and other disturbances that affected your sleep. We appreciate you bringing this to our attention, and we will address the issue promptly to ensure a more peaceful stay for our future guests. We're glad to hear that your check-in process was quick and easy, and we hope that the comfortable beds were able to provide some restful moments during your stay. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

Allison

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Stay
The shower had ZERO pressure! I couldn’t even wash my hair because I did not have enough water/ pressure coming out of the shower head. Stayed on the first floor and the people above us were so loud, we could not get any sleep. I had to call the front desk at 1 AM to tell them. After 5 mins of calling the front desk, the people above us were actually quite. The refrigerator was leaking water and I did not know until my 3 year fall on the floor from the water. We did not use the refrigerator during our stay. Overall the stuff was very friendly.
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 3일
Dear Allison,Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay. It is unfortunate that you experienced low water pressure in the shower, as well as noise disturbances from the guests above. We appreciate you notifying the front desk about the noise, and we apologize for the inconvenience caused. We are also sorry to hear about the refrigerator leak and the incident involving your child. Our team will investigate and address these issues promptly. We are glad to know that our staff provided friendly service throughout your stay. We value your feedback, as it helps us improve our services and facilities. We hope you will consider giving us another opportunity to provide you with a more enjoyable experience in the future.Sincerely,Hotel Manager