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레드 루프 인 샬러츠빌 여행 후기

2 out of 5
레드 루프 인 샬러츠빌
2011 Holiday Drive, Charlottesville, VA

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 314개" "
평점 8 - 좋아요. 1001개 이용 후기 중 378개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 174개" "
평점 4 - 별로예요. 1001개 이용 후기 중 79개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 56개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

6/10 - 괜찮아요

MICHAEL

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Not noisy. Very basic.
2024년 4월에 2박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 4월 23일
Thank you for sharing your feedback with us, Michael. The team at the Red Roof Inn Charlottesville was pleased to know that you were fond of our quietness. However, you made mention of the property being basic. As such, your sentiments may be taken into account.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Kristie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was clean and cozy and very quiet
2024년 4월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 4월 23일
Hi Kristie,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Charlottesville with us. It was so rewarding to see that we earned your 5/5 score with our comfortable and quiet property. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was clean, room was clean and pets stay free
2024년 4월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 4월 4일
Dear Keith,Thank you for taking the time to tell us about your experience at the Red Roof Inn Charlottesville. I am glad to read that you were pleased with the cleanliness of our property as well as the room and our pet-stay-free policy. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Keith

2024년 3월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 4월 19일
Dear Keith,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Charlottesville and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Kenneth

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
ok
2024년 3월에 1박 숙박함
답변 제공: Kathy 님, 2024년 3월 27일
We're glad you enjoyed your stay :)

8/10 - 좋아요

Richard j

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 3월 18일
Hello Richard, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Charlottesville and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Elena

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room service only came by once during a 4 day stay, and we had issues with the tv that were unresolved despite staff saying they would take care of it. Other than that the room was very clean in a convenient location and check in and check out were easy.
2024년 3월에 3박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 3월 15일
Dear Elena,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CHARLOTTESVILLE. We apologize for any inconvenience caused due to the limited room service and issue with the tv, however, we are happy you found the room to be clean, the check in easy and the location convenient. Our front desk team will be reminded to address noise complaints promptly in the future. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

10/10 - 훌륭해요

April

연인과의 여행, 출장 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
I thought the room was very nice and clean. The staff were a little rude at times, but other than that everything else was pretty good. It was just never quiet which made it hard to sleep.
2024년 3월에 3박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 3월 15일
Dear April,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CHARLOTTESVILLE. We apologize for any inconvenience caused due to the loud noise and the encounter you had with the staff, however, we are happy you found the room to be nice and clean. Our front desk team will be reminded to address noise complaints promptly in the future. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

10/10 - 훌륭해요

Nicole

가족 여행
좋아요: 청결 상태, 직원 및 서비스
I wish the room access was not outside. Dir safety purposes. The site did not advise of this but the pictures made it "seem" like the entrace to room was from inside lobby area.
2024년 3월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2024년 3월 2일
Dear Nicole,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Charlottesville. Red Roof value you as our guest and welcome your 5/5 score.I'm sorry to hear that you weren't pleased with the layout of our rooms being exterior entrance. Feel free to reach out to any of our property directly to find out the layout of our rooms. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 - 훌륭해요

Donald

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place
2024년 2월에 1박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 2월 28일
Dear Donald,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CHARLOTTESVILLE. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are happy to read that you found us to be a nice place. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Scott

2024년 2월에 4박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2024년 2월 26일
Hello Scott, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Charlottesville and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 - 훌륭해요

Christina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 2월 25일
Hello Christina, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLOTTESVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Laura

연인과의 여행, 출장 여행
For the price i can't complain, the room was clean, the bed is on the harder side, I think the towels could be softer, i would stay there again
2024년 2월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2024년 2월 15일
Dear Laura, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Charlottesville. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the cleanliness of the room and the affordability of our location. It's great to read that you were pleased with the customer service, prompting your 3/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Red Roof Management

4/10 - 별로예요

Quinn

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No elevator and of course i get a room on the top floor
2024년 2월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2024년 2월 11일
Dear Quinn,Thank you for taking the time to tell us about your stay at the Red Roof Inn Charlottesville. I am sorry that your experience did not meet your expectations due to the elevator situation. It's truly disheartening to read that the less than ideal encounter hindered your stay, resulting in your 2/5 score. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

2/10 - 너무 별로예요

Willard

2024년 1월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2024년 1월 26일
Thank you, Willard, for rating your recent stay at the Red Roof Inn Charlottesville. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Swim UVA
Quick trip for an Athletic Event at UVA. Everything was fine. I little noisy as there are 3 motels close together.
2024년 1월에 2박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 1월 22일
Dear Mark, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN CHARLOTTESVILLE. I do apologize for the noise disturbances caused. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

2/10 - 너무 별로예요

Taye

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 1월 21일
Hello Taye,Your review of the Red Roof Inn Charlottesville was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

10/10 - 훌륭해요

Lea 님, Whitewright

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 1월 18일
Hello Lea, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN CHARLOTTESVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely,Red Roof Management

8/10 - 좋아요

Kimberley

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay Again
When you first come to the hotel, please do not get put off. It is an older hotel...however, the rooms are updated! And they are CLEAN. Literally the cleanest hotel room I have been in, so kudos to the staff for keeping those that way. The ONLY downfall I have about it is that the walls are super thin. You can literally hear everything, but the hotel offsets this by giving you ear plugs which was great. The breakfast was the normal hotel breakfast, muffins, bagels, waffles, OJ, coffee, etc. The staff was incredible. And it's in a great location. We'll no doubt stay again if we have another job in the area.
2024년 1월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 1월 14일
Thank you for taking the time to write about experience at the RED ROOF INN CHARLOTTESVILLE. Kimberley, I am happy to read your comments about our clean and newly updated rooms, incredible staff, you were pleased with the ear plugs, and all the other kind remarks mentioned. However, you indicated that the thickness of the walls hindered your experience. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comforts of home, so I am sorry to hear this was not the impression we left you with.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,Red Roof Management

4/10 - 별로예요

Ilene

2024년 1월에 2박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 1월 16일
Hello IIrene,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Charlottesville. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Angela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall, nice stay. Close to everywhere i needed to go. Beds were comfortable, room was clean.
2024년 1월에 3박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 1월 9일
Hi Angela,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Charlottesville with us. It was so rewarding to see that we earned your 4/5 score with our close proximity to points of interest and our clean rooms. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

10/10 - 훌륭해요

실제 이용하신 고객

Clearly recently updated, a lovely well located property.
2024년 1월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 1월 9일
Hi Valued Guest,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Charlottesville with us. It was so rewarding to see that we earned your 10/10 score with our recently updated and well located property. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

8/10 - 좋아요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is very clean. Everything (fridge,HVAC, hot water, etc) was in good working order. My only complaint was the maid service failed to replace the towels, coffee and tissues.
2023년 12월에 2박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 1월 5일
Thank you for sharing your feedback with us, Christopher. The team at the Red Roof Inn Charlottesville was pleased to know that you were fond of our clean hotel and our functional room amenities. However, you made mention of the maid service not replacing the listed items. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to host you again in the future.With thanks,Red Roof Management

10/10 - 훌륭해요

Roberto Carlos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 1월 4일
Thank you for sharing your perfect rating with us, Roberto. Our staff at the Red Roof Inn Charlottesville was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,Red Roof Management

10/10 - 훌륭해요

Ricky

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was really nice and clean
2023년 12월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 12월 29일
Dear Ricky,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CHARLOTTESVILLE. It’s great to hear that you found your room to be clean and to your liking. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Eileen

연인과의 여행
Was pleased with room
2023년 12월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 12월 29일
Dear Eileen,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CHARLOTTESVILLE. It’s great to hear that you were pleased with your room and the general accommodation. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

4/10 - 별로예요

Joshua

반려동물 동반 여행, 가족 여행
별로예요: 직원 및 서비스
Rude night manager refused to change our room after we complained about a party happening next door.
2023년 12월에 2박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 12월 25일
Thank you, Joshua, for the feedback about your recent stay at our hotel RED ROOF INN CHARLOTTESVILLE. You indicated that your interactions with our staff and the noise disturbance hindered your experience. Please accept our apologies and know that we will do our utmost best to improve in these regards as we continue to strive for excellence. Thank you again for sharing your experience with us, Joshua. We hope to make a new impression and would love to see you again at one of our Red Roof locations. Sincerely, Red Roof Management

6/10 - 괜찮아요

Ashley

2023년 12월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 12월 17일
Hello Ashley,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Charlottesville appreciate your 3/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. The staff and I were happy to see we met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Robert

2023년 12월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 12월 10일
Hello Robert, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Charlottesville and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 - 좋아요

Christopher

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location good.
2023년 11월에 2박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 12월 5일
Dear Christopher,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHARLOTTESVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the convenient location we have here at Redroof. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely, Red Roof Management

10/10 - 훌륭해요

Carissa

2023년 11월에 1박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2023년 11월 22일
Hi Carissa,Thank you for taking the time to write a review of your stay at the Red Roof Inn Charlottesville. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 - 훌륭해요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Linton Red Roof Management RediResponse Specialist 님, 2023년 11월 15일
Hello David,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLOTTESVILLE and I were delighted to see perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Valerie

2023년 11월에 1박 숙박함
답변 제공: Linton Red Roof Management RediResponse Specialist 님, 2023년 11월 9일
Hello Valerie,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLOTTESVILLE and I were delighted to see perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

8/10 - 좋아요

Elizabeth

2023년 11월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 12월 5일
Hello Elizabeth, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Charlottesville and I appreciate your 4/5 score following your stay. In the future, please consider adding detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

10/10 - 훌륭해요

carroll

2023년 11월에 1박 숙박함
답변 제공: Linton Red Roof Management RediResponse Specialist 님, 2023년 11월 25일
Hello Carroll,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLOTTESVILLE and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Jacob

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2023년 10월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 11월 5일
Thank you, Jacob, for telling us about your stay at the Red Roof Inn Charlottesville. I am glad you found everything to be great. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Ben

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 2박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 10월 29일
Thank you for sharing your 5/5 rating with us, Ben. Our staff at the Red Roof Inn Charlottesville was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Lee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Location has good water pressure and hot water. The mattress could've been a little softer other than that no problems. Clean room.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 10월 25일
I appreciate the time that you took to share your sentiments with us, Thomas. Our team at the Red Roof Inn Charlottesville appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Vaughn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Michael C

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The gentleman at check-in during the night was excellent. Very nice to talk with.
2023년 10월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 10월 18일
Hi Michael,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Charlottesville. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remark about our front desk staff. Positive guest feedback, like yours, is always an encouragement to all of our staff at RedRoof. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

8/10 - 좋아요

william 님, Longs

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Convenient but noisy
2023년 10월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 10월 18일
Hi William,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Charlottesville. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know that the convenience of our property was to your liking. However, our apologies for any disturbance during your stay. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

8/10 - 좋아요

Karl

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 2박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 10월 17일
I appreciate the time that you took to share your sentiments with us, Karl. Our team at the Red Roof Inn Charlottesville appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location!
Staff was reindly, yet proffessional. The room spotlessly clean and recently renovated. Location is close to shopping and local events
2023년 10월에 2박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 10월 17일
Hi Valued Guest,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Charlottesville with us. It was so rewarding to see that we earned your 10/10 score with our friendly and professional staff, along with our spotless rooms and close proximity to points of interest. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us. Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Carol

가족 여행
We requested a first floor room due to my husband’s disability, a heart condition at age 85, we we’re told by a lady who answered the phone, that if we waited to check in until later in the day, she could guarantee a first floor room. At 4 Pm we arrived at Red Roof Inn in Charlottesville and were given a second floor room about as far from the elevator as possible. No explanation & no apology. Just that every 1st floor room was taken. Your staff is not true to their word. Never again will we stay at Red Roof Inn.
2023년 9월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 10월 17일
Thank you for sharing your feedback with us, Carol. The team at the Red Roof Inn Charlottesville appreciated your 3/5 score. However, you stated that you were not able to get a first floor room. Please be advised that requests are on a first come, first serve basis.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. I wish you all the best in your future travels.Regards,XaoRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Ray

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Shower water spilled out onto the floor. No stopper on sink.
2023년 10월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 10월 17일
Thank you for sharing your feedback with us, Ray. The team at the Red Roof Inn Charlottesville appreciated your 3/5 rating. However, you made mention of the lack of a sink stopper and that the water in the shower spilled onto the floor. As such, your sentiments may be taken into account.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Janey

2023년 10월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 11월 9일
Thank you for sharing your 4/5 rating with us, Janey. Our staff at the Red Roof Inn Charlottesville was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Steven

2023년 10월에 2박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 11월 1일
Thank you for sharing your 4/5 rating with us, Steven. Our staff at the Red Roof Inn Charlottesville was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Connie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 10월 28일
I appreciate the time that you took to share your sentiments with us, Connie. Our team at the Red Roof Inn Charlottesville appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 10월 6일
Dear Valued Guest, The staff at the Red Roof Inn Charlottesville and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist