패밀리 스위트, 침실 1개, 금연 | 침대 시트

웨일러 인 앤드 스위트 여행 후기

2 out of 5
웨일러 인 앤드 스위트
500 Hathaway Rd, New Bedford, MA

이용 후기

4.8
평점 10 - 훌륭해요. 353개 이용 후기 중 19개" "
평점 8 - 좋아요. 353개 이용 후기 중 53개" "
평점 6 - 괜찮아요. 353개 이용 후기 중 70개" "
평점 4 - 별로예요. 353개 이용 후기 중 87개" "
평점 2 - 너무 별로예요. 353개 이용 후기 중 124개" "

5.0/10

청결 상태

5.6/10

직원 및 서비스

6.0/10

편의 시설/서비스

4.4/10

숙박 시설 상태 및 시설

이용 후기

6/10 - 괜찮아요

Byung Chul 님, 경기도 용인시 수지구 죽전동

좋아요: 숙박 시설 상태 및 시설
각격대비 우수
주변에 식당등이많아서, 이용이 편리하였으며, 안락한설비등이 가격대비 우수하였음...

8/10 - 좋아요

La

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk was very friendly and welcoming. They were very helpful.
2020년 3월에 1박 숙박함
답변 제공: CAM 님, 2020년 3월 4일
Dear Guest: We appreciate your feed back. Thank you so much for choosing to stay with us and I hope you do decide to stay with us in the near future. From: Cameron from Front Desk

2/10 - 너무 별로예요

Beverly

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible Stay
I was very unhappy with my stay & I won't ever go back. No one took the time to check my room to see if it was ready & my t.v wasn't working nor was the phone. I was out of tissue. I had to look at 2 other rooms and I asked if I could get an discount since I wasn't staying in my original room. I was informed no, the next room wasn't better I was told that I could return to my original room day 2 but then we found bed bugs in the original room. I had to fight to get my full refund & find another hotel for my stay.
2020년 2월에 3박 숙박함
답변 제공: Tina 님, 2020년 3월 6일
Beverly, We are extremely sorry this happened and there was a little miscommunication with your refund. Also the room you requested the TV not working properly, we have went over with all staff, how to handle situations like this better. We did call and have the room checked by a professional, as we always do. Our main goal is to make sure our guest have a comfortable stay, and once again sorry you did not have a pleasant experience. Front Desk Tina

8/10 - 좋아요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: Tina 님, 2020년 2월 20일
Thank you so much for your feedback. We hope to see you again soon! Front desk, Tina

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2018년 11월에 3박 숙박함

4/10 - 별로예요

실제 이용하신 고객

단체 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I know it's a cheap hotel, but it was the filthiest that have i have ever seen. There was blood on the wall, floor was gross, cigarette burns on everything, and syringes in the ceiling.
2019년 8월에 1박 숙박함
답변 제공: FRONT DESK 님, 2019년 8월 20일
GOOD EVENING I SINCERELY APOLOGIZE FOR THE INCONVENIENCE CAUSED TO YOU DURING YOUR STAY THANK YOU FOR THE FEEDBACK WE WILL ADDRESS THIS ISSUES IMMEDIATELY.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 8월에 2박 숙박함
답변 제공: FRONT DESK 님, 2019년 8월 12일
GOOD AFTERNOON, THANK YOU FOR YOUR BUSINESS AND FEEDBACK WE APPRECIATE IT AND HOPE YOU ENJOYED YOUR STAY.

4/10 - 별로예요

Marta

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
First time
Breakfast not so good I did the reservation with head of time they never mention the pool it wasn’t working.rooms too small for double bed
2019년 8월에 2박 숙박함
답변 제공: FRONT DESK 님, 2019년 8월 6일
GOOD MORNING, THANK YOU FOR YOUR BUSINESS AND FEEDBACK WE WILL ADDRESS THE ISSUES IMMEDIATELY. WE APOLOGIZE YOUR STAY WITH US WASN'T A PLEASANT ONE AND HOPE YOU WILL COME BACK WHEN THE POOL IS READY AND GIVE US ANOTHER CHANCE. HAVE A PLEASANT DAY.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Shower curtain was hanging by one screw and dangling so I couldn’t close the curtain. Refrigerator had moldy food and old milk in it that had to of been there for weeks. Pool had recently cracked and leaked throughout the first floor and smelled from the carpets being drenched. There was still clothes and items under the bed from people prior to our visit. Top sheet on the bed had a hole from smoking and stains on it. It was disgusting the only thing besides Kelly who worked the front desk and was friendly and tried to accommodate as much as possible was the halfway decent pub inside the hotel. Food was mediocre but at least it was cleaner then the rest of the hotel.
2019년 8월에 1박 숙박함
답변 제공: FRONT DESK 님, 2019년 8월 6일
GOOD MORNING THANK YOU FOR YOUR BUSINESS WE APOLOGIZE YOUR STAY WASN'T A PLEASANT ONE, WE WILL ADDRESS THE ISSUES IMMEDIATELY. THANK YOU FOR YOUR FEEDBACK.

8/10 - 좋아요

Douglas 님, Fairfax Station, Va

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Wedding at the Whaler Inn
Staff very helpful. The Inn is under renovation, so swimming pool unavailable. Wedding and reception at the Inn, all staff again very helpful and working to make things comfortable.
2019년 7월에 1박 숙박함
답변 제공: Finessa 님, 2019년 8월 2일
Good Morning, Thank you for your feedback as we are always looking to improve our facility and our guest experience, hope you'll consider staying with us again.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 1박 숙박함
답변 제공: Front desk 님, 2019년 7월 31일
Good Morning, Thank you for your feed back could you please provide us with more details, so that we may address them in order to improve out guest experience, thank you for your business and have a great day.

6/10 - 괜찮아요

Rick

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2019년 7월에 1박 숙박함
답변 제공: FRONT DESK 님, 2019년 7월 24일
GOOD AFTERNOON THANK YOU FOR YOUR BUSINESS AND THANK YOU FOR YOUR FEEDBACK AS WE ARE ALWAYS LOOKING TO IMPROVE OUR GUEST EXPERIENCE. HAVE A GREAT DAY AND HOPE YOU STAY WITH US AGAIN SOON.

4/10 - 별로예요

실제 이용하신 고객

2019년 7월에 1박 숙박함
답변 제공: FINESSA 님, 2019년 7월 9일
GOOD AFTERNOON WE APPRECIATE YOUR FEEDBACK COULD YOU PLEASE SHARE SOME DETAILS SO THAT WE CAN FIX THEM AND IMPROVE OUR GUEST EXPERIENCE.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 편의 시설/서비스
It smelled bad. The water stream for the sink was VERY thin. Could hardly wash my face properly. I paid an upgrade for this room. I can only imagine why they encouraged me to do that
2019년 6월에 1박 숙박함
답변 제공: FINESSA 님, 2019년 6월 25일
GOOD MORNING WE APOLOGIZE FOR THE INCONVENIENCE CAUSED TO YOU DURING YOUR STAY WE WILL ADDRESS THIS RIGHT AWAY.

4/10 - 별로예요

Claire

Think twice.
Not sure I would ever stay again. At least not unless renovation was totally complete. Refrigerator, microwave, coffee pot, alarm clock, didn't work. Cigarette butt under bed. Asked not to be put in West Wing because of the light during the night and shabby shades, no drapes. We were put there anyway. Beds seemed very small for a queen. Only 1 chair in the room for 3 people.
2019년 6월에 2박 숙박함
답변 제공: FINESSA 님, 2019년 6월 25일
GOOD MORNING THANK YOU FOR YOUR FEEDBACK WE WILL ADDRESS THIS RIGHT AWAY. WE APOLOGIZE FOR THE INCONVENIENCE THIS CAUSED YOU DURING YOUR STAY.

2/10 - 너무 별로예요

Patrick

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do not stay here
Disgusting
2019년 6월에 2박 숙박함
답변 제공: Finessa 님, 2019년 6월 18일
Good Morning Thank you for your feedback we are apologize you had a bad experience with us, please let us know what we can do to make our guest experiences better. Have a great day.

8/10 - 좋아요

Heather

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 1박 숙박함
답변 제공: finessa 님, 2019년 6월 17일
Thank you for your feedback we appreciate your business and will continue to make changes to improve our standards.

10/10 - 훌륭해요

실제 이용하신 고객

2019년 6월에 1박 숙박함
답변 제공: Finessa 님, 2019년 6월 17일
Thank you for your business we appreciate your feedback could you please let us know what we can do to improve your experience here at The Whaler Inn. We are always looking to improve our standards.

6/10 - 괜찮아요

Velma

2019년 6월에 1박 숙박함
답변 제공: FINESSA 님, 2019년 6월 6일
GOOD MORNING THANK YOU FOR YOUR FEEDBACK WE APPRECIATE YOUR BUSINESS

4/10 - 별로예요

Liping

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 1박 숙박함
답변 제공: Finessa 님, 2019년 5월 28일
Thank you for your feedback we are always looking to improve our standards.

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed was great but a/c didn’t work. My fiancé couldn’t use the hair dryer because the outlets in the bathroom didn’t work.
2019년 5월에 3박 숙박함
답변 제공: finessa 님, 2019년 5월 28일
Good afternoon, Thank you for your feedback i apologize for the inconvenience we will address. we are always looking to improve and raise our standards.

4/10 - 별로예요

실제 이용하신 고객

2019년 5월에 2박 숙박함
답변 제공: finessa 님, 2019년 5월 28일
thank you for your feedback please let us know what we can do to improve.

6/10 - 괜찮아요

Sean

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Clean beds/room Front desk & breakfast, sub-par
This hotel has potential to be a fairly nice one. It’s under renovation currently so I am taking that into consideration. My only real complaint about the room is there is poor water pressure in the shower and there is no bathroom vent/fan. The beds are comfortable and the rooms are clean. No coffee maker in room. The “breakfast buffet” is a joke. The coffee was undrinkable. They had mini boxes of cereal. But no bowls. The front desk staff... holy hell. Checked in. Gave me keys to occupied room. Then when I asked for extra pillows, I was told they don’t have keys to housekeeping. My second night. My key card let me in back door. But would work on room door. Went to front desk and nobody to found. Had to get bartender from restaurant to go find personal. So in all told. Want a clean bed. That’s what you’ll get. But don’t expect much else.
2019년 5월에 2박 숙박함
답변 제공: finessa 님, 2019년 5월 28일
Good Afternoon, I sincerely apologize for the inconvenience cause to you during your stay, we will address the issues and fix them. thank you for your feedback we are always looking to improve.

8/10 - 좋아요

실제 이용하신 고객

2019년 5월에 1박 숙박함
답변 제공: Finessa 님, 2019년 5월 28일
Good Afternoon, thank you for your feedback we are always looking to improve.

2/10 - 너무 별로예요

Gabriel

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible Hotel
The sink had cigarette ashes in it. The people around the hotel looked very suspicious. I didn’t feel safe at all.
2019년 5월에 1박 숙박함
답변 제공: Finessa 님, 2019년 5월 28일
Good Afternoon, I thank you for your feedback and sincerely apologize we will address the issue at hand, We are always looking to improve.

6/10 - 괜찮아요

Dana

좋아요: 직원 및 서비스
The place has been upgrading, so it stands to reason, that more needs to be done. The "breakfast" offering was minimal but good coffee
2019년 5월에 1박 숙박함
답변 제공: finessa 님, 2019년 5월 28일
Thank you for your feedback we are always looking to improve.

4/10 - 별로예요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was okay and the internet worked but I had to call and get the code it wasn't provided at check in. The continental breakfast was a joke. It was the worst excuse for a breakfast of anyplace I ever stayed. There was no one in the area They had a toaster with nothing to toast. No fruit or anything worth eating only stale under baked very terrible donuts. Nothing but coffee to drink. I would never stay there again. It was way over priced for what I received
2019년 5월에 1박 숙박함
답변 제공: Finessa 님, 2019년 5월 28일
Good Afternoon I apologize for the inconvenience, We are always looking to improve and appreciate the feedback and will take everything into consideration to better our guests experience going forward.

6/10 - 괜찮아요

shaliene

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
My reservation was changed without contacting me . Was told upon arrival and still charged the same.
2019년 5월에 1박 숙박함
답변 제공: FINESSA 님, 2019년 6월 12일
GOOD AFTERNOON I WOULD LIKE TO APOLOGIZE FOR THE INCONVENIENCE TO YOU. WE APPRECIATE THE FEEDBACK AS WE ARE ALWAYS STRIVING TO IMPROVE.

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 5월에 4박 숙박함
답변 제공: FINESSA 님, 2019년 5월 22일
GOOD MORNING I APOLOGIZE YOU HAD A BAD EXPERIENCE WE ARE UNDER A LOT OF RENOVATIONS AND A LOT OF CHANGES HOPE YOU COME BACK AND GIVE US ANOTHER CHANCE. THANK YOU FOR YOUR FEEDBACK

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 객실의 편안함
2019년 5월에 2박 숙박함
답변 제공: FINESSA 님, 2019년 5월 22일
GOOD MORNING AND THANK YOU FOR YOUR FEEDBACK WE ARE CONTINUING TO IMPROVE PLEASE LET US KNOW WHAT WE CAN DO TO BETTER YOUR FUTURE STAY.

4/10 - 별로예요

Audrey

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Not worth stopping here.
This hotel is under repair and unfortunately there was no heat in the building. Slept with a sweater and socks to keep warm. The breakfast was terrible. Just donuts for breakfast, no cereal, yogurt , toast.etc.
2019년 5월에 1박 숙박함
답변 제공: FINESSA 님, 2019년 5월 22일
GOOD MORNING WE APPRECIATE THE FEEDBACK AND APOLOGIZE THAT YOUR STAY WASN'T A PLEASANT ONE WE ARE TRYING TO IMPROVE EVERY ASPECT OF OUR GUESTS STAY PLEASE LET US KNOW WHAT WE CAN DO TO IMPROVE.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
nice quiet place to rest when i have to stay in new Bedford
2019년 5월에 1박 숙박함
답변 제공: FINESSA 님, 2019년 5월 20일
GOOD AFTERNOON THANK YOU FOR YOUR FEEDBACK WE ARE ALWAYS LOOKING FOR WAYS TO IMPROVE OUR GUESTS STAY. HAVE A GREAT DAY

4/10 - 별로예요

실제 이용하신 고객

2019년 5월에 2박 숙박함
답변 제공: FINESSA 님, 2019년 5월 7일
GOOD AFTERNOON I APOLOGIZE YOUR STAY WASN'T PLEASANT PLEASE LET US KNOW WHAT WE CAN DO TO IMPROVE GUEST EXPERIENCE. THANK YOU.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed was comfortable but could of had another pillow or two and water pressure in the shower wasn't that good
2019년 4월에 1박 숙박함
답변 제공: finessa 님, 2019년 5월 2일
I apologize for the inconvenience and appreciate your feedback.

8/10 - 좋아요

RadChad

출장 여행, 가족 여행
좋아요: 직원 및 서비스
Staff was a pleasure. Place is nothing fancy but you’ll get some rest if you need it and it’s what I did so I’m satisfied!
2019년 4월에 1박 숙박함
답변 제공: finessa 님, 2019년 5월 2일
Thank you for your review we appreciate your feed back, and will use it to improve. Have a great day.

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The property looks very run down . It was very cold in the Room and was very uncomfortable
2019년 4월에 1박 숙박함
답변 제공: FINESSA 님, 2019년 5월 3일
GOOD AFTERNOON I APOLOGIZE FOR YOUR INCONVENIENCE WE ARE DOING EXTENSIVE RENOVATIONS AND I APOLOGIZE FOR THE HEAT ID LIKE TO OFFER YOU A $25 DOLLAR GIFT CERTIFICATE TO OUR PUB LOCATED IN THE HOTEL.

8/10 - 좋아요

Altagracia

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 3월에 1박 숙박함
답변 제공: FINESSA 님, 2019년 4월 22일
THANK YOU FOR YOUR REVIEW.

10/10 - 훌륭해요

Shanyx3 님, New Bedford

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The room we booked was completely different than the One I was given overall it was a good night.
2019년 3월에 1박 숙박함
답변 제공: Finessa 님, 2019년 3월 27일
Good afternoon could you please elaborate a bit more so that we can properly address the problem and prevent future guest from experiencing the same we do apologize for the inconvenience and glad overall you had a pleasant night.

8/10 - 좋아요

Carl

좋아요: 청결 상태, 직원 및 서비스
Good for the cost.
Min. spec motel. No breakfast. Building could use some spiffing up.
2019년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2019년 3월 17일
Thank You for your feedback, we do offer small complimentary breakfast that includes coffee, tea, some pastries.located in the main lobby. (between 6/1030am) As you are aware we are in the middle of our remodel, once finished,it will be our pleasure to have you stay. Thank You Front Desk

6/10 - 괜찮아요

Kristen

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
2019년 2월에 1박 숙박함
답변 제공: Finessa 님, 2019년 2월 11일
Good Morning, I am sorry to hear that your stay here wasn't pleasant, Please let us know what we can do to improve.

10/10 - 훌륭해요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was bare minimum... room in West Wing overlooked interior lobby... which was lighted all nite. Shades didn't black out the light. One very straight not comfortable chair. Phone didn't work. Never encountered an ice machine that required room key to operate! Toliet sat very low, sink way up high. Free standing heat/AC unit (with hose to window) in room. High mounted non-operating wall unit base exposed... kinda creepy. Pillows were tiny... also bare minimum pillows. Iron mounted on wall, but no ironing board. Clothes area had no hangers. Smallest wrapped soap in bath I've ever seen... my soap remnants were bigger. TV/Cable was like 24 inches, but did work. On plus side, room had microwave and refrigerator... not expected. Bed very comfortable and shower was awesome.
2019년 1월에 1박 숙박함
답변 제공: Tina 님, 2019년 1월 8일
Thank you for your feedback. We are trying to always improve the hotel. Front Desk

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 1월에 1박 숙박함
답변 제공: Tina 님, 2019년 1월 3일
Thank you so much for your feedback

8/10 - 좋아요

wayne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 2박 숙박함
답변 제공: Front Desk 님, 2019년 1월 3일
Thank You

10/10 - 훌륭해요

Valerie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Need a quickie
Great place for an overnight stay. No coat hangers or drawers for clothing. Staff was friendly.
2018년 12월에 1박 숙박함
답변 제공: Dee 님, 2018년 12월 17일
Thank You we are extremely glad you enjoyed your stay, Coat hangers are available upon request. We look forward to your future stay . Have A Wonderful Day

6/10 - 괜찮아요

Jorge

2018년 12월에 1박 숙박함
답변 제공: Tina 님, 2018년 12월 23일
Thank you for your feedback

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Its okay
Room was clean but old and falling apart. Jetted tub work well and water from that was nice and hot. However water from shower was barely warm.
2018년 11월에 1박 숙박함
답변 제공: debbie 님, 2018년 12월 3일
We greatly appreciate your feed back , we are always finding ways to improve all details to the Hotel. Thank You

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Too many small things to list. I’m m not going into every little detail but I won’t be back there.
2018년 11월에 5박 숙박함
답변 제공: Dee 님, 2018년 12월 20일
We apologize for the inconvenience, if you could elaborate on these small issues, we can address them properly As we are still currently remodeling.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The staff was friendly on check-in, and were very helpful when I had trouble getting into my door unlocked. I give them a thumbs-up. However, the hotel in general had a rundown feel. The room and bathroom, while tidy, were dated, and the room itself felt spare. Other patrons' conversations could easily be heard through the walls and from the walkways outside. From my room there did not seem to be any internet access available, and television reception was not always clear. Unfortunately, I would not recommend this hotel to others.
2018년 11월에 1박 숙박함
답변 제공: Debbie 님, 2018년 11월 13일
We extremely apologize , as you are aware we are remodeling we appreciate your feedback. we are working on all improvements. please feel free to contact us again when we are finished. I am positive that you would enjoy your future stay in better standards with us .

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 11월에 1박 숙박함
답변 제공: Tina 님, 2018년 12월 23일
Thank you for your feedback

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2018년 11월에 1박 숙박함
답변 제공: Tina 님, 2018년 12월 23일
Thank you for your feedback