로비 좌석 공간

워릭 호텔 리텐하우스 스퀘어 필라델피아 여행 후기

4 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1649개 이용 후기 중 785개" "
평점 8 - 좋아요. 1649개 이용 후기 중 426개" "
평점 6 - 괜찮아요. 1649개 이용 후기 중 230개" "
평점 4 - 별로예요. 1649개 이용 후기 중 120개" "
평점 2 - 너무 별로예요. 1649개 이용 후기 중 88개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Yun Kyung

출장 여행
좋아요: 직원 및 서비스
Great serivce, house keeping wasn't done until late afternoon sometimes. Location is great
2023년 6월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 7월 8일
Thank you for the lovely rating, Yun!We're happy you had a pleasant stay with us and appreciated our friendly staff and prime location. It's unfortunate you had such challenges with our housekeeping. We're disappointed we couldn't accommodate your needs and fix the problem. We hold ourselves to a higher standard. We'll address your concern with our team moving forward.We strive for excellence so we look forward to sharing an even better experience with you soon!

8/10 - 좋아요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My stay was terriffic. Dave the doorman made a reservation for us at a mediterranean restaurant across the street from the hotel and the meal there was one of the highlights of our staycation. Thanks Dave. My one complaint was the bathroom, there were no safety rails for the shower and my biggest peeve was the toilet, it was so low it seemed to made for a small child.
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Richard, it's wonderful to hear that your stay at Warwick Hotel Philadelphia was terrific and that Dave's recommendation enhanced your visit. We acknowledge your concerns regarding the bathroom features. Safety and comfort are crucial for us, so we'll examine how we can upgrade our amenities to better accommodate all types of guests. Your feedback is truly appreciated.

10/10 - 훌륭해요

Joel 님, South Gate

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the room and lobby, very cool.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Joel, it's a pleasure to hear that you enjoyed both your room and the atmosphere within the Warwick Hotel Philadelphia lobby. We strive to provide our guests with unique and enjoyable experiences and your feedback validates those efforts. We hope to welcome you back soon.

10/10 - 훌륭해요

Scott

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at this establishment were absolutely helpful in every aspect of my stay. They made it seem like we've kniwn eachother for years. Definitely enjoyed my stay.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Scott, we're thrilled to hear about your positive experience at Warwick Hotel Philadelphia. It's heartening to know that our team members significantly added to your stay by making you feel at home. Thank you for your kind words, and we eagerly anticipate your return for another enjoyable stay.

8/10 - 좋아요

Karla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great area and locations. Rooms a bit old but charming. Very safe hotel.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Karla, thank you for your comments. It's great to hear that you appreciated Warwick Hotel Philadelphia's location and found the ambience of our rooms to be full of character. We're also glad to know you felt secure during your stay. Thank you for choosing us and we hope to see you again soon.

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel!
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
James, we're thrilled to learn that you enjoyed your stay at the Warwick Hotel Philadelphia. Our team is genuinely committed to delivering an exceptional experience, and it's heartening to see this reflected in your review. We look forward to your return.

8/10 - 좋아요

alice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We like this hotel. It's not our first time there. There our exellent restsurants around and you can walk everywhere you need.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Alice, it is delightful to hear you enjoy the Warwick Hotel Philadelphia and our prime location in the city. It brings us immense joy knowing that we are your preferred choice. Being amidst excellent dining establishments and within walking distance of various attractions is indeed a bonus. We eagerly anticipate your future visits.

2/10 - 너무 별로예요

Nicole

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The sink and shower would both back up, fill with water and drain slowly. There were only two standard pillows and then two half-size, square pillows (almost like couch pillows with standard size pillow cases on them) for a king bed suite. There was also only two set of sheets on the bed and I found a very stiff, scratchy, open-weave blanket in the closet. I found and removed several short hairs in the bed when we pulled back the sheets. The sheets were kinda staticy so thats probably how they stuck to the sheets because they didn't look like dirty sheets, but nonetheless, it did skeeve me out. The minifridge was ancient. The tv was DishTV so out of the maybe 30 basic cable channels, only about 20 channels worked and only like 8 of those had a decently clear signal, the other 12 were just an interrupted, scrambled picture with intermittent sound. The two chairs in the room were just a mess of peeling faux leather. The booking said VIP access king suite so I was expecting at least just new and clean, but everything was old and dirty.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Nicole, it's concerning to read about your experience. We mightily regret that you encountered issues with your suite's amenities, bathroom fixtures, and in-room entertainment. Additionally, we're sorry that the bedding configuration and additional furnishings didn't meet your expectations. Our goal is always to provide a comfortable, clean, and enjoyable environment. Please know we have taken note of your feedback for serious consideration. Offering a superb stay is our aim and your comments will assist us in making necessary enhancements. Thanks for sharing your experience.

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a lovely time!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Lisa, we're glad to hear you enjoyed your experience at Warwick Hotel Philadelphia! We appreciate your positive feedback and are looking forward to welcoming you back in the future.

8/10 - 좋아요

Glenn

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was very noisy not sure if this was due to Room location 4th floor and or bar outside below
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Glenn, it's regrettable to hear you were disturbed by noise during your stay. We understand how important a quiet environment is and we'll definitely take your feedback into account for further improvements. Your comfort and satisfaction are our priority at Warwick Hotel Philadelphia. We hope to welcome you back for a more serene experience.

6/10 - 괜찮아요

Regina

별로예요: 숙박 시설 상태 및 시설
I enjoyed the location and that really is what you are paying for. Sink wouldn't drain, toilet barely flushed and the room was very old. But, the food in the area was excellent, shopping was excellent and it's a very walkable area. I would never stay here again in life though.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Regina, thank you for sharing your thoughts. It's great to hear you appreciated the area's dining, shopping, and walkability. We regret hearing about the issues with the bathroom facilities and the room not meeting your expectations. Your feedback is essential as it foster continuous improvements. We hope you would reconsider and give us another opportunity in the future to demonstrate our commitment to your comfort and satisfaction.

8/10 - 좋아요

Vivien

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is a fine place to stay. Overnight parking is expensive, $60. But hotel clean, friendly, quiet and in convenient location.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Vivien, it's great to hear you found Warwick Hotel Philadelphia to be clean, amicable, and peaceful with a convenient location. Preference on parking expenses can vary from guest to guest, hence we aim to set our pricing competitively in comparison to the local area. We genuinely appreciate your feedback and are looking forward to welcoming you back during your next visit.

4/10 - 별로예요

Austin

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Had to wait more than 30 minutes to check in after scheduled check in time. The rooms are in rough shape with stains on the floor, peeling paint, and other signs of a lower quality hotel chain. Bluestone Lane for in room dining was a nice option.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Austin, we regret to hear that your check-in experience and the condition of the room fell below your expectations. We always strive to provide a smooth and expedient process for our guests, as well as well-maintained accommodations. It's reassuring to hear you appreciated the in-room dining from Bluestone Lane. Feedback such as yours aids us in making improvements, and we are committed to enhancing our guest experience moving forward. Thank you for taking the time to share.

10/10 - 훌륭해요

Frank

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love this place
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Frank, it's wonderful to hear that you enjoyed your stay at Warwick Hotel Philadelphia! Your words are much appreciated, and we hope to have the opportunity to welcome you back next time you visit the city!

10/10 - 훌륭해요

Shevanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, friendly staff especially Monica !!
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Shevanie, it's wonderful to hear your feedback about Warwick Hotel Philadelphia. We're delighted you enjoyed our prime location and our team members notably Monica. We hope to welcome you back soon!

10/10 - 훌륭해요

Martyn 님, San Francisco

2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Thank you for the wonderful rating, Martyn!It's fantastic you enjoyed your time at Warwick Hotel Philadelphia so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 - 훌륭해요

Ilenia

좋아요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 21일
Ilenia, thank you for your top-tier rating of Warwick Hotel Philadelphia. It is wonderful to see our dedication to service and quality reflected in your rating. Your satisfaction is our motivation to keep striving for excellence. Looking forward to welcoming you back on your next visit to Philadelphia.

8/10 - 좋아요

Juliann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The location and the staff were great. Monica and Hope at the front desk took care of any issue that came up. They were attentive and professional and went out of their way to help. Rooms show some wear and need a little updating but other than that, everything was great.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Juliann, it's terrific to note your appreciation for the strategic location of Warwick Hotel Philadelphia and our dedicated front desk team members. Your kind remarks about Monica and Hope will surely be shared. We've noted your feedback regarding the condition of the rooms, as it offers a pathway for us to continually improve. We value your review and look forward to your next visit.

10/10 - 훌륭해요

Carol

Convenient location. Friendly and helpful staff. Comfortable bed. Clean room
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Carol, we're thrilled to hear that your time at Warwick Hotel Philadelphia met your expectations. It's wonderful to know that you appreciated our prime location, welcoming team members, and well-maintained accommodations. We can't wait to welcome you back for another satisfying stay.

10/10 - 훌륭해요

Kate

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 20일
Kate, thank you for choosing Warwick Hotel Philadelphia and taking the time to rate us. We're delighted to know you had a satisfactory stay. Your continued support means a great deal to our team. We hope to welcome you back for another wonderful experience.

4/10 - 별로예요

Estelle

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Overall the hotel is nice but we had a few complications that made the stay a bit difficult to enjoy. We checked in and when we got to our room the keys didn’t work. I went back down to the front desk to get them redone and then when I tried it again, they worked but someone else was already in the room! She said this wasn’t the first time that day they had assigned someone else to her room. We used the phone by the elevator to call the front desk and tell them what happened so they had someone bring us new keys for the next room over. Later, I took a shower and didn’t notice until I was done that water had gotten all over the bathroom floor! The faucet didn’t turn off the whole way and dripped back down the wall and onto the floor. The shower head also somehow sprayed water down the wall and onto the floor and it was basically flooded. I went to call the front desk for more towels to clean it up and our phone didn’t work! No dial tone or anything, there wasn’t even a phone line plugged in. I had to walk out to the phone in the hallway to call the front desk for towels and it took 4 calls for them to finally answer. Really frustrating for a situation like this to not have a working phone in the room. We were told someone would come to fix the phone and no one ever did. For the price and quality of this hotel we were a bit disappointed by this experience. Don’t think we’ll be returning.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Estelle, we deeply regret to hear about the issues you experienced during your stay. We sincerely apologize that there were complications with your room allocation and key cards. We also acknowledge the inconvenience caused by the mishaps in the bathroom, as well as communication challenges with our team members. It's unfortunate to hear these occurrences impacted your overall experience as our main goal is to provide a comfortable and enjoyable stay for our guests.We want to assure you that we take this type of feedback seriously. Concerns such as yours are extremely unusual and our team is dedicated to addressing them promptly for constant improvements. We hope in the future, that you may reconsider and allow us another opportunity to better your experience.

10/10 - 훌륭해요

Barbara

단체 여행
좋아요: 편의 시설/서비스
Location location and warm friendly staff. Lovely large room.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Barbara, it's wonderful to hear about your pleasant stay at Warwick Hotel Philadelphia! We're pleased that our central location suited you so well, and the spacious rooms brought comfort to your visit. It's lovely to see the warmth and friendliness of our team members added to your experience. Looking forward to welcoming you back for another lovely visit.

10/10 - 훌륭해요

Kathrine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk, and other staff were friendly and helpful. Great stay.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Kathrine, it's fantastic to hear about your stay at Warwick Hotel Philadelphia. Your kind words about our team members' friendliness and helpfulness bring us great joy. We strive to make every guest's stay as enjoyable as yours. Looking forward to welcoming you back for another wonderful stay.

10/10 - 훌륭해요

Tiangang

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Tiangang, it's always a pleasure to see a succinct and positive comment about Warwick Hotel Philadelphia. We trust your stay with us was comfortable and enjoyable. Looking forward to welcoming you back for another exceptional experience.

10/10 - 훌륭해요

Meghan

Centrally located. Super nice and informative staff. Very clean facility!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Meghan, it's delightful to hear that you enjoyed your stay at Warwick Hotel Philadelphia. We take pride in our team members being informative and our facility maintaining cleanliness and we're glad this aspect resonated with you. Being centrally located indeed makes accessing attractions easier for our guests. We're looking forward to welcoming you back on your next trip to Philadelphia.

8/10 - 좋아요

Steven

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Rooms are getting beat up but the location is exactly where I want to be. The staff is 1st rate. Always treating me with professionalism and friendliness
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Steven, it's rewarding to know that the Warwick Hotel Philadelphia's prime location and professional, friendly team align with your expectations. We appreciate your observation related to room conditions. It assists us in our continuous effort to maintain and improve our historic property. Looking forward to offering you another pleasant stay in the future.

10/10 - 훌륭해요

Frank

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were really surprisingly wowed by the Warwick. Great location. Great staff! Great building! While you can tell it is an old building, it is very nicely updated and maintained. Room size was excellent for a city room and dining options are exceptional! Highly recommend and plan to stay there again. Y new favorite boutique hotel in Philadelphia !
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Frank, thank you for sharing your exceptional experience at the Warwick Hotel Philadelphia. We're thrilled you appreciate our prime location, professional team members, and the fascinating blend of modern upgrades in our historic building. It's wonderful that our spacious accommodations and superb dining options contributed to your stay. Your words are the highest compliment to us, and we eagerly await your future visits. Thanks for making us your new favorite boutique hotel in Philadelphia!

10/10 - 훌륭해요

Andrea

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The location was great. Right in the middle of everything.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Andrea, we're thrilled to hear that you enjoyed the prime location of Warwick Hotel Philadelphia. It's truly a joy to know that our guests can experience all the bustling surroundings that our city has to offer. We can't wait to welcome you back!

8/10 - 좋아요

Darrin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is great, but parking is horrible and hotel paeling expensive
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Darrin, thanks for your feedback about your experience at the Warwick Hotel Philadelphia. We're thrilled you found the hotel to meet your needs. We understand the parking situation might not have met your expectations and we appreciate your understanding that metropolitan locations often encounter such scenarios. We hope this didn't overshadow your overall stay and look forward to welcoming you again for another wonderful experience.

10/10 - 훌륭해요

Annmarie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was easy. Staff were friendly and explained everything. The hotel is in a good location
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Annmarie, it's delightful to hear your check-in at Warwick Hotel Philadelphia was effortless and our team members made you feel welcome. We are glad you found our location favorable for your needs. We look forward to your return visit.

8/10 - 좋아요

Rosario 님, York

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had to edit to get our room after 4pm.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Rosario, we truly appreciate your feedback. Warwick Hotel Philadelphia aims to maintain a smooth process and timely accommodations for all guests. We're sorry for any delays you experienced, but we hope the rest of your stay was pleasant. We look forward to the possibility of serving you again in the future.

10/10 - 훌륭해요

Peter

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Thank you for the fantastic rating, Peter!It's outstanding you had such a wonderful experience at Warwick Hotel Philadelphia. We care about the satisfaction of our guests. We can't wait to see you again soon!

6/10 - 괜찮아요

Mimi

단체 여행
별로예요: 숙박 시설 상태 및 시설
Check into our room wait time took 45 minutes waiting in the lobby. Without notification from staff, who knew I was waiting…initial interaction with staff was not very good. I was pleasant and didn’t receive eye contact or apologies at all. After that staff was very cordial. Room however was not great. The couch neither I or my friend would sit on. It was filthy, and worn. Table behind couch was so incredibly wobbly, and about to fall apart and mirror in bathroom was nonfunctional. The room seemed old. Cleaning staff were great!
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Mimi, it's regrettable to hear about the challenges you experienced during your initial check-in and interactions with our team members. We're also sorry you found the room and furniture not up to par. Our team strives to provide comfortable accommodations and it's clear there was room for improvement. Nonetheless, it's great to hear that subsequent interactions were cordial and that you appreciated our diligent housekeeping colleagues. We will use your feedback for improvements and we hope for another opportunity to exceed your expectations in the future.

6/10 - 괜찮아요

Sean

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Reserved my room with a check in time of 4:00 PM. I arrived at 4:30 and was told my room was not ready yet. After waiting in the lobby for almost 2 hours, I went to the front desk to inquire about my room and was given keys. My room had been ready for an hour but they failed to call me or simply approach me in the lobby to tell me. Upon entry to my room, it was most definitely not a suite which I had procured earlier.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Sean, it's disappointing to hear about the lengthy wait time you experienced upon arrival and the miscommunication from our end, as well as the discrepancies in room specifications. We aim to provide a smooth, efficient check-in process and the correct room type as per bookings. Your feedback drives improvements and rest assured, we're working towards these. We hope for an opportunity to serve you again, promising a better experience.

10/10 - 훌륭해요

Giovanna 님, Ventnor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the walking distance to great restaurants, We didnt like the extra $50.00 fee for early check in . We were told our room wasn’t ready at 2:00 so we left our luggage and went to lunch , less then 5 minutes later we received a phone call asking if we wanted to check in earlier for $50.00 ? We declined and were able to check in after lunch about 3:30
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Giovanna, the Warwick Hotel Philadelphia appreciates your wonderful feedback. We're delighted you found our proximity to fantastic dining options advantageous. Regarding the early check-in fee, your comments have been duly noted. We're committed to improving our services for better guest satisfaction and we're glad you had a satisfactory experience overall. We eagerly anticipate your next visit.

10/10 - 훌륭해요

SIJIE

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Sijie, thank you for your stellar rating of Warwick Hotel Philadelphia. It's delightful to know your stay with us met your high expectations. We're eager to welcome you back next time you visit Philadelphia!

6/10 - 괜찮아요

Travis

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
I have stayed in roadside motels that have nicer rooms. I was caught off guard by the parking fee of $50-59 a day and the $15 day resort fee. When we got to the room we had only 2 bath towels 2 wash clothes, no hand towels, floor towel, I asked more than 1 time for these items but they were not brought until the next day. Room had not top sheets on the beds, and very thin blankets. There was no clock or microwave in the room. When the heater came on it was so loud that I recorded it and took it do to the desk. They sent someone up and I was told that they are just old, glad I had ear plugs!! The ceiling in the bathroom and room were covered in water stains. There is no bathroom vent fan so there was visible mold around the ceiling light fixture. The location of this hotel was the best part about it.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Travis, it's regrettable to hear that your stay fell below your expectations. We acknowledge your comments about room amenities and how quickly we responded to your requests. We take all feedback seriously as a way to improve our standards. We're glad you appreciated our prime location. Your concerns have been forwarded to the respective teams, reinforcing our commitment to furnishing our guests with comfortable stays. We genuinely hope you'll consider providing us with another opportunity to serve you better in the future.

8/10 - 좋아요

Jesus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything about the hotels facilities were great except the ice machine on the 6th floor wasn’t working. Check in was also delayed an hour because room wasn’t ready. Staff was friendly
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 14일
Jesus, it's fantastic to know you rated your overall experience at Warwick Hotel Philadelphia positively. We appreciate your positive remarks on our facilities and friendly team members. We also acknowledge your thoughts on the ice machine not being operative and the slight delay with your room preparation. Your feedback is instrumental in us continuously improving the guest experience. We look forward to having you back with us soon.

2/10 - 너무 별로예요

steven

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room has horrible. broken floor tiles in bathroom, old furniture in junk-pile condition, poor room clean-up service, and unresponsive management to situation.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Steven, we're truly disappointed to hear about your situation. It's regrettable to learn of your dissatisfaction with the room condition and maintenance, as well as the cleaning service. Ensuring a comfortable and clean environment is vitally important to us. Moreover, responsive guest service is our priority and we deeply regret if we missed the mark in your case. Your comments will be used to evaluate and rectify any issues. Thank you for your feedback.

6/10 - 괜찮아요

Sherrymaria

단체 여행
좋아요: 청결 상태, 직원 및 서비스
When I booked my reservation, I was told that parking included in the price. I go to park my car it says self park, but they only offer valet. I paid for parking and had to handover my keys. The room was OK. Nothing spectacular. But it works if you need a budget friendly layover.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Sherrymaria, it seems there was a misunderstanding regarding the parking facilities, we apologize for any inconvenience caused. We aim to make our parking options clear and will take your feedback into account. Regarding your room experience, it's pleasing to know it met your needs for a cost-effective stay, although it's clear there's room for improvement to create a more memorable experience. Your feedback is invaluable, and will be shared with our team members for future enhancements. We hope your future stays with us surpass your previous experience.

10/10 - 훌륭해요

Liz

Great as always!
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Liz, it's heartwarming to learn that you had yet another enjoyable stay at Warwick Hotel Philadelphia! We constantly strive to maintain our standards and your positive feedback is a wonderful validation of those efforts. Looking forward to your return.

10/10 - 훌륭해요

Jeannette

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
East check in, staff was friendly rooms are nice! Would stay here again!!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Brian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice stay
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Thank you for this excellent rating, Brian!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Warwick Hotel Philadelphia! We'd love to host you again someday for yet another unforgettable visit.

2/10 - 너무 별로예요

Emilio

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
We did a pre check in @1:30 & was told they will call us when our room was done.. we came back @4pm which is check in time and they told us our room wasn't done & will let us know when it will be ready. We sat in the lobby for 35 minites waiting for our room to be done. The funny part no one else at this issue upon check in!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Emilio, it's regrettable to hear about the inconvenience experienced during your check-in time. Our aim is always to have rooms ready for our guests' arrival and it's disappointing that we didn't meet your expectations this time. Please be assured that the scenario you described is not typical. We value your feedback and will use your comments to improve our processes moving forward. We hope you'd consider giving us a chance to show you a better experience in the future.

10/10 - 훌륭해요

Stanley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
Stanley, thank you for choosing the Warwick Hotel Philadelphia. We're thrilled to know you had a wonderful experience. We look forward to making your next visit just as fantastic.

10/10 - 훌륭해요

Aletha

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thank you McKinnely for your help. Misread the info on Expedia about the check in time so o arrived later than I was supposed to for check-in. McKinnley was a great big help with getting me a new room to help with the issue. Although I had to rebook, she was helpful in ensuring that I got a room for the night and was safe. McKinnley thank you and we appreciate you for not leaving two women out in the cold with no room. Trust your kindness will go a long way. Blessings!
답변 제공: Customer Service 님, 2024년 3월 4일
Aletha, we appreciate your kind words! We're thrilled McKinnely was able to assist you when plan changes occurred. As part of the Warwick Hotel Philadelphia team, our goal is to ensure each guest feels cared for and safe. We're delighted to hear that McKinnely embodied this mission perfectly by ensuring you had a room for the night. Feedback such as yours truly inspires our team members as we strive to deliver excellent service. You're always welcome back here. Many thanks and blessings to you too!

6/10 - 괜찮아요

Nancy

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
We appreciate you taking the time to share your feedback, Nancy.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 - 훌륭해요

Diana

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 2일
Diana, we're grateful you had such a positive experience at Warwick Hotel Philadelphia. We appreciate your review and hope to welcome you back again soon.

10/10 - 훌륭해요

Shelly

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Thanks for the perfect rating, Shelly!We're pleased to hear that you have fully enjoyed your stay at Warwick Hotel Philadelphia, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

6/10 - 괜찮아요

Tina

가족 여행
I didn’t like there was no self parking.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 28일
Tina, we acknowledge your feedback regarding parking options at the hotel. We understand everyone's preference might not align with our valet parking service and will take your input into account in our ongoing evaluation of guest amenities. We hope you consider us again and have the chance to exceed your expectations in the future.