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베스트 웨스턴 플러스 리비에라 여행 후기

2.5 out of 5
베스트 웨스턴 플러스 리비에라
15 El Camino Real, Menlo Park, CA

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 528개 이용 후기 중 189개" "
평점 8 - 좋아요. 528개 이용 후기 중 196개" "
평점 6 - 괜찮아요. 528개 이용 후기 중 80개" "
평점 4 - 별로예요. 528개 이용 후기 중 34개" "
평점 2 - 너무 별로예요. 528개 이용 후기 중 29개" "

8.4/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

6/10 - 괜찮아요

Hee Kyong

좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Jessica 님, 2023년 12월 30일
Thank you for your review. Happy Holidays

8/10 - 좋아요

Shin Hyung

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Ok, but not good
Not bad. It seems to be renovated recently and is clean. However, its maintenance is a bit problematic. The coffee machine is not in a usable condition. The breakfast is very brief. Unless you hang "make up room" tag on the door, there's no housekeeping service. Hopefully it improves on the next visit.
2021년 8월에 5박 숙박함
답변 제공: Manager 님, 2021년 9월 1일
Thank you for your feedback of your recent stay with us. We value your input and use comments such as these to better improve our brand and also for training purposes. We appreciate your concerns. Please be assured that we are in the process to launch our hot breakfast items pending city wide regulations. Our house keeping is limited at the moment however we are also working towards providing a better service in the future. We hope to host you again should you be travelling in the area.

10/10 - 훌륭해요

SANG YUL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
스탠포드에서 가까운 위치에 있어 편리했음. 서비스도 좋았고 조식이 마음에 들었음. 주변의 도로/철도 소음이 다소 있어 아쉬우나 그것 외에는 모두 만족스러웠음.
2018년 12월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
2018년 9월에 1박 숙박함

8/10 - 좋아요

sophia 님, seoul

좋아요: 청결 상태, 숙박 시설 상태 및 시설
스탠포드 쇼핑센터가 매우 가깝고 수영장이 있는
It was comfort and good place for everybody. Breakfast is great than I expected!! A fruit cup(strawberry, blackberry, blueberry mix), vanilla yogurt, english muffin with ham&cheese, etc. And its coffee ( seattle’s best coffee ) is also excellent!!
2017년 10월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 7월에 1박 숙박함

8/10 - 좋아요

JANGHOON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

SUNGHYUK 님, Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
There was small problem of the door but all crew tried really hard to solve the problem

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel near Stanford University
Everything was nice. Walk distance to Stanford Shopping Center. Nice people, service, and location. Railroad noise, floor noise is annoying, but earplugs were provided

8/10 - 좋아요

YUHEE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

WOOMIN

좋아요: 청결 상태, 직원 및 서비스
nice but noisy
It's nice place to stay at the Palo Alto area since its location and clean room. However it is somewhat noisy since the hotel is just near the road and railway.

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very professional staff. Clean. Good breakfast. Convenient location near Stanford Shopping Mall.
2024년 4월에 2박 숙박함
답변 제공: Tufuga 님, 2024년 4월 20일
Hello Maria,Thank you for your review of our hotel. We are delighted to hear that you enjoyed your stay. Have a safe trip back home and thank you for choosing to stay with us.

10/10 - 훌륭해요

walter

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only negative was that it's right on the main road, and having to listen to traffic
2024년 4월에 2박 숙박함
답변 제공: Operations Manager 님, 2024년 4월 21일
Walter,Thank you for giving us an honest review. We are happy to see you enjoyed our accommodations. All feedback is greatly appreciated and considered.

6/10 - 괜찮아요

Wei 님, Surrey

2024년 3월에 4박 숙박함
답변 제공: Operations Manager 님, 2024년 4월 21일
Hello Wei, Our team strives to provide a comfortable stay for our valued guests. We apologize our hotel did not meet your expectations. We hope you would give us a chance to change your mind in the future.

10/10 - 훌륭해요

walter yourchek

2024년 3월에 1박 숙박함
답변 제공: Operations Manager 님, 2024년 4월 20일
Thank you for your review on your stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Amanda

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is perfect, walkable to Stanford University, and Stanford Shopping Center (Mall), including the breakfast, pretty typical continental style. You can have your dinner via something like ubber eat and other apps, they just deliver to your room, or you can walk to Shopping center, which just less 10 mins, there are a lots to choose and really nice with reasonable price. I took one star of from Service because one day there is no drink water for me especially I need hot water for medicine, and when I came back to check, there were still no one to fill up the water tank. I paid almost $230/night but such a small inconvenience could ruin your feelings. Overall, its location is what I chose for.
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 8일
Dear Amanda,It's always a pleasure hearing from our guests. We're glad our location was ideal for your trip, and we appreciate your feedback about the hot water. We'll look into this further, and we invite you to stay at Best Western Plus Riviera again the next time you're in town.

10/10 - 훌륭해요

Larry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Operations Manager 님, 2024년 4월 20일
Thank you for your review on your stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 - 별로예요

James

출장 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
For the $400 price it was terrible. It was noisy, breakfast was poor
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 22일
Dear James,While we always want our valued guests to fully enjoy their time with us, we sincerely apologize for failing to achieve that during your stay. Our team constantly strives to improve and will use your feedback to help us enhance our guest experience. It was a pleasure hosting you, and we hope someday you'll give us a chance to change your impression of our property.

6/10 - 괜찮아요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The staff was welcoming and the rooms were clean. The noise was an issue with windows open but less when closed. The primary reason I would not stay again is the uncomfortable beds. Mattress is too hard, linens stiff and scratchy, pillows flat and hard. Sadly, beds are a dealbreaker.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 3일
Dear James,It's great our friendly staff made you feel welcome and that our spotless rooms met your expectations. That said, we are sorry you were displeased with our beds, as we understand the value of getting a good night's rest. Our team is constantly searching for ways to improve and will keep your feedback in mind as we make changes. Thank you for taking a moment to share your thoughts, and we hope your future travels are pleasant.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was friendly
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 31일
Dear James,It warms our hearts to know that you found our team members friendly! Thank you so much for the perfect rating, and we hope to see you again soon.

8/10 - 좋아요

Tsutomu 님, Moraga

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked it. I will stay again.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 26일
Dear Tsutomu,Thank you for staying with us and taking the time to leave us a review. We're glad you enjoyed your visit, and we look forward to seeing you again soon.

10/10 - 훌륭해요

miao

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Team Riviera 님, 2024년 1월 10일
Thank you so much for taking the time to give us an online review!

10/10 - 훌륭해요

Bakur

2023년 12월에 3박 숙박함

4/10 - 별로예요

Amy

연인과의 여행
좋아요: 직원 및 서비스
2024년 1월에 2박 숙박함
답변 제공: Jessica 님, 2024년 1월 3일
Amy,Thank you for choosing to stay with us during your travel needs. We apologize for not meeting your expectations. We would love to hear more about your stay to better serve our guests in the future.

6/10 - 괜찮아요

Ruth

가족 여행
별로예요: 숙박 시설 상태 및 시설
Traffic noise was bad in our room as hotel is right on the main drag. At about 9:45am on Dec 26, they started a *very* noisy power wash of the parking area that was just below the sleeping rooms. Very inconsiderate timing! When we checked out at 11am, the power wash was still noisily happening & looked like it would go on for a while. On the plus side, staff was cordial & breakfast was fairly good.
2023년 12월에 1박 숙박함
답변 제공: Jessica 님, 2024년 1월 3일
Ruth, thank you for taking the time to give us an online review. I will be sure that moving forward our maintenance engineer is more mindful of the time as he is working.

10/10 - 훌륭해요

Lorena

2023년 12월에 1박 숙박함
답변 제공: Jessica 님, 2023년 12월 30일
We appreciate your review! Happy Holidays

8/10 - 좋아요

Jacqueline R

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quaint, Peaceful, and Conveniently Located
A very peaceful and quiet place to stay. The rooms are very clean and spacious. My only concerns were that this is not a good place for people with mobility issues. There is one tiny elevator that is not that visible at first. The bathrooms are not equipped with bars or safety mats. The other concern is that the property is not very visible from the street, and is easy to miss. The parking is underground, and some of the spaces will not work for tall vehicles. On the other hand, the hotel is very conveniently located. It is very close to Stanford Medical Center, shopping centers, and restaurants. I am a person with mobility issues, so I am not sure if I would stay here again. If you don't have mobility issues, then this is a great place to stay!
2023년 12월에 3박 숙박함
답변 제공: Team Riviera 님, 2023년 12월 29일
We appreciate your business and honest review! Thank you for choosing to stay with us.

10/10 - 훌륭해요

Zhijian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Riviera Team 님, 2023년 12월 25일
Thank you for the wonderful review. Happy Holidays!

10/10 - 훌륭해요

Bakur

2023년 12월에 1박 숙박함
답변 제공: Team Riviera 님, 2023년 12월 11일
Thank you so much for taking the time to give us an online review. We hope that you had a wonderful stay.

2/10 - 너무 별로예요

Gordana

2023년 11월에 4박 숙박함
답변 제공: Jessica 님, 2023년 12월 6일
Thank you for taking the time to give us a review. We deeply apologize for not meeting your expectations with this stay.

10/10 - 훌륭해요

Noel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Jessica 님, 2023년 11월 20일
Thank you so much for taking the time to give us a great review!

10/10 - 훌륭해요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Jessica 님, 2023년 11월 20일
Thank you so much for the wonderful review!

10/10 - 훌륭해요

Lani

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We only stayed one night but it was a wonderful and restful stay, quiet and comfortable. The staff were very friendly and helpful, we will be booking another stay soon to visit family again!
2023년 11월에 1박 숙박함
답변 제공: Jessica 님, 2023년 11월 14일
Thank you so much for giving us a wonderful review! We are very thrilled to hear that you enjoyed yourself and we look forward to seeing you again!

4/10 - 별로예요

Ken

출장 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Mediocre with some positives
Cheaply built with noise emanating from the ceiling as a couple had sex on the bed and walked above me. Very noisy and while the room was fine and bathroom clean- very decent little breakfast with Pancakes and waffles with mini omelets and bacon home fries that is the plus. No area in lobby to relax kind of depressing check in. Work $79-109 etc but not much more
2023년 11월에 1박 숙박함
답변 제공: Jessica 님, 2023년 11월 13일
On behalf of the Riviera team, we'd like to thank you for choosing to stay with us. We are sorry that you were unable to enjoy your rest. We are looking into alternatives for blocking noise, any suggestions are welcome.

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff very friendly
2023년 10월에 2박 숙박함
답변 제공: Jessica 님, 2023년 11월 9일
Thank you so much for the wonderful review!

8/10 - 좋아요

Yoshiro

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast is enough reasonable.
2023년 10월에 3박 숙박함
답변 제공: Jessica 님, 2023년 11월 1일
Thank you for taking the time to give us a survey!

10/10 - 훌륭해요

Theresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoyed this Best Westin. It was small and quaint but had everything I needed. It was clean, quiet and centrally located. The free break that they served was perfect.
2023년 10월에 2박 숙박함
답변 제공: Jessica 님, 2023년 11월 1일
Thank you so much for the survey. We are happy that you enjoyed your stay!

10/10 - 훌륭해요

linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was great and we liked the layout of the hotel
2023년 9월에 2박 숙박함
답변 제공: Jessica 님, 2023년 9월 24일
That you for taking the time to give us such a wonderful review!

8/10 - 좋아요

Alessandra

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Jessica 님, 2023년 9월 16일
Thank you for the online review!

8/10 - 좋아요

Berwin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and convenient to go to shopping and campus! Was nice to have free parking as well.
2023년 9월에 3박 숙박함
답변 제공: Jessica 님, 2023년 9월 11일
Thank you so much for taking the time to give us an online review! We appreciate you choosing to stay with us and we hope to see you again in the future.

10/10 - 훌륭해요

Earl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Jessica 님, 2023년 8월 30일
We appreciate you taking the time to give us feedback. Thank you so much for the wonderful review!

10/10 - 훌륭해요

Lynn P.

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place to stay . . I will stay again when I visit the area! Everyone was pleasant, even other guests!
2023년 8월에 2박 숙박함
답변 제공: Jessica 님, 2023년 8월 29일
Thank you so much for taking the time to give us a wonderful review.

8/10 - 좋아요

Linda

가족 여행
좋아요: 편의 시설/서비스
Friendly & helpful staff Very convenient location near Stanford Medical Center
2023년 8월에 8박 숙박함
답변 제공: Jessica 님, 2023년 8월 24일
Thank you for giving us a wonderful review!

6/10 - 괜찮아요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Nice rooms but a noisy street. Nice staff but $45 seems unfair to charge for early check-in to an empty room!
2023년 8월에 1박 숙박함
답변 제공: Jessica 님, 2023년 8월 11일
Thank you for the review! The early arrival check-in fee applies to arrivals before the check-in time of 3PM as advertised online. The closer the check-in is to 3PM the less we charge. Thank you for your understanding

8/10 - 좋아요

MAIALA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
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2023년 7월에 3박 숙박함
답변 제공: Jessica 님, 2023년 8월 11일
Thank you for taking the time to give us a review!

10/10 - 훌륭해요

Gary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet, clean, close to hospital
2023년 8월에 1박 숙박함
답변 제공: Jessica 님, 2023년 8월 2일
Thank you so much for the review!

10/10 - 훌륭해요

Joshua

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay, parking not the best.
One night stay, appears to be older motel, but nicely updated. It has character. We enjoyed the small patios that are in front of the rooms and gave a nice area to visit and weather was perfect. Rooms are nice, no frills, but bed was comfortable. Room was quite, until morning. Definitely not able to sleep in due to everybody rolling there bags by your room on outdoor cement walk and kids running by. My only real complaint was parking, which is under the hotel and very compact. We have a full size SUV and many spots are only 6 ft clearance that we were unable to use. Others are 7 ft. Spots are tight and run the risk of somebody dinging your car with their door. Luckily we did not drive my full size truck as it would have not fit. Nice location, close to Stanford medical, multiple restaurants and shopping. All in all nice stay and would stay again. Loved the old school feel of motel.
2023년 7월에 1박 숙박함
답변 제공: Jessica 님, 2023년 7월 31일
Thank you so much for taking the time to give us an honest review! We appreciate your time and comments about our hotel. We hope to see you again in the future!

10/10 - 훌륭해요

Victoria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient well maintained with a fair price.
2023년 7월에 1박 숙박함
답변 제공: Jessica 님, 2023년 7월 19일
Thank you for the review!

4/10 - 별로예요

Allison

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
As others have stated, this is not the cleanest place. There were hairs in the sheets and on the bathroom counter. The washer is not working, when asked they said it is being fixed. Staying for three days and it was not repaired, they should not say they have a washer.
2023년 7월에 2박 숙박함
답변 제공: Jessica 님, 2023년 7월 9일
Thank you for taking the time to point this out. I am so deeply sorry for your experience at our hotel. I assure you that we are working on correcting this mistake.

10/10 - 훌륭해요

Haleh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Jessica 님, 2023년 7월 4일
Thank you for taking the time to give us such a great review!