Dear Jimmy, We appreciate your candid feedback regarding your recent stay with us. We are sorry if our location was inconvenient for you due to the odor from the area. We appreciate your honest insights and will promptly address the cause of the smell. Also, we apologize for the absence of ice in the refrigerators during your stay. Your feedback is valuable to us, and we take it seriously as we strive to improve our facilities and services. We appreciate your understanding and hope to have the opportunity to welcome you back for a better stay. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear David, Thank you for choosing Extended Stay America and providing your valuable feedback. We apologize for any discomfort caused by the odor in your room. Our housekeeping team strives to maintain a clean and fresh environment for all our guests, but it seems we may have fallen short in this instance. Your comments will be shared with our team to ensure a more enjoyable environment for our guests. We appreciate your understanding and hope you had a great stay overall. Your satisfaction is our priority, and we look forward to welcoming you back in the future for the flawless visit you deserve.Sincerely,Hotel Management

Dear Andrew, Thank you for choosing Extended Stay America and taking the time to share your experience. We're thrilled that you enjoyed the convenience of our location being close to the interstate and are glad you had a pleasant stay. It was a pleasure hosting your visit, and we look forward to seeing you again soon.Sincerely,Hotel Management

Dear Sigourney, We sincerely apologize for the distressing experience you had with our hotel. It's concerning to read about the various issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. Meanwhile, if you wish to discuss this further or have any queries, please do not hesitate to reach out to us directly at the hotel. While we know that this stay did not meet your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Donovan, Thank you for taking the time to review your stay with us. Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely, Hotel Management

Dear Amanda, Thank you for reviewing our hotel. Please accept our sincere apologies for not providing the attentive service we strive to provide every guest. We are also sorry for the difficulties you experienced with your key card and for the inconvenience this caused. Rest assured that this issue has been addressed with our staff and will not be repeated. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you again on your next visit to our area.Sincerely,Hotel Management

Dear Ciara, Thank you for evaluating your stay. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Hotel Management

Dear Vinay, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Nikki, Thank you for sharing a review of your experience with us, and we sincerely apologize for your issues with the reservation and the front desk staff not accommodating. Providing excellent hospitality to every guest is our top priority; therefore, we regret this was not what you experienced. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. Your feedback will be shared with the team to avoid a similar situation. We hope you will consider returning in the future. Sincerely,Hotel Management

Dear Brenda, Thank you for choosing Extended Stay America and sharing the details of your experience with us. We aim to provide seamless services and a comfortable environment for every guest; therefore, we are happy you enjoyed most of your time with us. We value your feedback, as we always want to know how we can enhance our services and accommodations. Please accept our apologies for any concerns you had during this visit. We have noted your remarks regarding our dryers, parking, and room keys and will address this with the appropriate individuals to prevent future occurrences. Thanks again for being our guest. We hope to have the opportunity of hosting you again and making your next visit an excellent experience.Sincerely,Hotel Management

Thank you for such a wonderful rating and review, Joshua! We couldn't be happier than to see that you enjoyed such a wonderful during your visit! We hope to see you again soon the next time your travels bring you this way!

Hello. Thank you for taking the time to rate and review your stay with us! We couldn't be happier than to see that you enjoyed such an incredible experience and would love to welcome you back the next time your travels bring you this way!

Thank you so much for the wonderful rating, Amber! We are thrilled to see that our staff did such a phenomenal job hosting you! Please come back to see us again soon!

Thank you for sharing your rating with us, Nettie. We hate to see the lower rating and and apologize that we failed to satisfy your expectations.

Thank you so much for your wonderful rating, Cyrentha. We appreciate your feedback and hope to see you again soon!

Thank you for taking the time to rate your stay with us, David. We are so sorry to see the lower rating and we hope that your future travels are both comfortable and pleasant.

Thank you for sharing your experience with us, Klein. We are incredibly sorry to see that you encountered issues with the front desk and your reservation. This is not the standard that we hold ourselves to and hate to see that you were left with this impression. We will speak with management regarding this concerns and hope that your future travels are both comfortable and pleasant.

We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Thomas. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.

Thank you for taking the time to review your stay with us, Lerome. We are so sorry to see the lower rating and apologize for any issues that this created. Best wishes in your future travels.

Thank you for reviewing your stay with us, Andrea. We appreciate your constructive feedback, and will make sure that we address these matters with our team accordingly. Thank you for choosing WoodSpring Suites for your traveling needs.

Thank you for sharing your honest thoughts and feedback, Barbara. We are extremely disappointed to hear that you experienced these troubling issues during your stay. This is not the service or the experience that we intended for you to have and can't apologize enough for these mishaps. We can assure you that we will speak with our maintenance and front desk team so that we can resolve these issues immediately. Thank you for allowing us to host you and we hope that your future lodging experiences are wonderful ones.

We appreciate you taking the time to share this experience with us, Wendy. We are disheartened and disappointed to see that you experienced issues with the overall cleanliness, delay in checking in and missing or non-working items. This is not the standard that we uphold ourselves to and we are so sorry that we left you with this negative impression. We can assure you that we will do everything we can to improve the level of service we deliver to our guests. Thank you for your feedback and we hope that your future lodging experiences are both comfortable and pleasant.

Thank you so much for sharing your experience with us, Juan. It is disappointing to hear that you did not enjoy the pleasant and comfortable experience that we intended for you due to the unpleasant odors and your overall experience. This is not the exceptional stay that we intended for you and we will work with our housekeeping team to improve in these areas immediately. Thank you for letting us know how we are coming across and we wish you all the best in your future travels.

Thank you for reviewing your stay, Veronica. We can't tell you how disappointed we are to see that you did not have the opportunity to stay with us due to an overbooking. This is never our intention and we hate to see that this caused an inconvenience. Regarding any billing concerns, please reach out to us directly if your are in need of assistance. Thank you for allowing us to host you and we wish you all the best in your future travels.

Chelsea, I am sorry to hear of the issues you had while staying at the property. We appreciate your feedback and will pass this along to the team as we strive to make improvements daily. Thank you again for staying with us and hope to see you again when in our area.

Thank you so much for taking the time to rate your stay, Kizzy. We are so sorry that you did not enjoy your time with us. Thank you for giving us the chance to host you and we wish you all the best in your future travels.

We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.

Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay. Thank you for your feedback and we will make sure that we use it to help us improve in these areas.

We are sorry to hear that you encountered issues upon arrival. I will pass this on to our staff as we strive daily to make improvements.

We are sorry to hear you encountered a bad experience. Thank you for letting us know. I will pass this on to the rest of the staff as we are daily trying to improve.

We are happy to hear that you had an enjoyable stay. Please visit us again if you are in our area.

We apologize for the inconvenience you experienced . We hope if you are in our area again, that you will stay with us and give us a second. We will defiantly pass this on to our staff as we strive to improve daily.

We are so happy that you loved our accommodations and that you enjoyed such a pleasant stay, Carmen! We look forward to welcoming you back the next time your travels bring you to the area!

Thank you for taking the time to review your recent stay at our hotel, Amanda. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.

We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.

Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.

Thank you for reviewing your stay with us. We hope your overall stay met your needs and that you'll come again to see our improvements.