책상, 다리미/다리미판, 유아용 침대, 간이 침대
예약 가능 여부 확인

임페리얼 스완 호텔 앤드 스위트 여행 후기

3 out of 5
임페리얼 스완 호텔 앤드 스위트
4141 S Florida Ave, Lakeland, FL

이용 후기

4.4
평점 10 - 훌륭해요. 1002개 이용 후기 중 81개" "
평점 8 - 좋아요. 1002개 이용 후기 중 101개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 163개" "
평점 4 - 별로예요. 1002개 이용 후기 중 202개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 455개" "

4.8/10

청결 상태

5.2/10

직원 및 서비스

3.6/10

편의 시설/서비스

4.2/10

숙박 시설 상태 및 시설

3.8/10

친환경

이용 후기

4/10 - 별로예요

Mark

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is very dated, No quality ventilation and old carpets. Staff is Amazing, one young concierge was exceptional. It seems it’s under new management, restaurant was closed and turned into a flee market (bad idea) retail stores and gift shop in lobby closed and full of old decorations. Thai is a budget friendly hotel, with limited to no options of a great bygone era. I hope they can bring it back ! But absolutely not with current management, they clearly do not have a clue.
2024년 4월에 2박 숙박함

4/10 - 별로예요

Caroline

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
My crew told me it was the worst place they've stayed for work in Central Florida. Unfortunately, there are very few smaller hotels in the area!
2024년 4월에 6박 숙박함

2/10 - 너무 별로예요

Andre

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
DIRTY SHEETS AND ROACHES This place is disgusting and way overpriced. The whole hotel reeks and smells musty. I know this is Florida but the other 6 hotels I’ve stayed at in Florida have never smelled like this. They give one singular sheet for your bed and on top of that, mine were stained with blotches and little black dots, the closet door was broken, the glass was cracked, but worst of all they had roaches in the bathroom that crawled behind the mirrors. I ended my stay early and was told that they’d get back to me with a refund but since then they have blocked my number and are an absolute scam.
2024년 4월에 3박 숙박함

4/10 - 별로예요

Robert

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Old, no vending, no cable TV, old beds. Not the best stay.
2024년 3월에 1박 숙박함
답변 제공: Front Desk Swan 님, 2024년 4월 9일
Thank you for the feedback

2/10 - 너무 별로예요

edward

No AC in hotel lobby or room, did not stay, would not recommend anyone stay at this hotel
2024년 3월에 1박 숙박함
답변 제공: Front Desk Swan 님, 2024년 4월 9일
Thank you for the feedback

10/10 - 훌륭해요

Vladimir 님, miami

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Front Desk Swan 님, 2024년 4월 9일
Thank you for staying at our hotel .

2/10 - 너무 별로예요

Nathaniel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I couldn't go swimming because the pool didn't have water in it
2024년 3월에 1박 숙박함
답변 제공: Front Desk Swan 님, 2024년 3월 12일
Thank you for the feedback.

2/10 - 너무 별로예요

Elizabeth

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When I arrived (for my reservation) there was a sign that said “be right back”; after waiting 20 min, I called a number that was taped to the wall. I left a voicemail saying I was at the front desk and there were others there too (2 others came after me). After another 15 minutes I called again and was sent straight to a full voicemail. Shortly after I received a text saying “what do you want?” So I responded I was trying to check in for my reservation. Another 10 min passed and a guy came down the elevator. Believe me, had I not had a reservation I never would have tolerated; coupled with the town was booked up for state championships. The entire facility was gross, had mold everywhere, stains in the tub (so disgusting I wouldn’t even shower) and I was terrified I would end up with bedbugs from the whole feel of the place. I would strongly encourage you to not post this place on your website—you shouldn’t encourage anyone to stay here.
2024년 2월에 1박 숙박함
답변 제공: Front Desk Swan 님, 2024년 3월 6일
Thank you for the feedback!But we believe what you felt was not right and not true.

4/10 - 별로예요

Ana

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Deberían de remodelarlo las bañeras están bien feas y manchadas tienen q darle una remodelación al hotel completo
2024년 2월에 1박 숙박함
답변 제공: Front Desk Swan 님, 2024년 3월 2일
Thank you for the feedback

4/10 - 별로예요

Travis

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Front Desk Swan 님, 2024년 3월 2일
Thank you for the feedback

4/10 - 별로예요

Christy

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is run down, dirty, and in desperate need of repairs. 1st room had broken shower. Staff was kind about moving us to a different room. It was very inexpensive, so I know not much can be expected.
2024년 2월에 2박 숙박함
답변 제공: Front Desk Swan 님, 2024년 3월 2일
Thank you for the feedback

6/10 - 괜찮아요

Fabian

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bathroom faucet not working and the whole room smells and dirty
2024년 2월에 1박 숙박함
답변 제공: Front Desk Swan 님, 2024년 3월 2일
Thank you for the feedback

8/10 - 좋아요

Cathy

2024년 2월에 1박 숙박함
답변 제공: Front Desk Swan 님, 2024년 4월 9일
Thank you for the feedback

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스
Pretty decent place for the money compared to other places around Lakeland. Older facility, but no issues with the room at all. Pretty large facility, and I may have been the only one staying there. Internet was slow and no real amenities at the hotel. No management or representative in the building between 10 PM and 10 AM. Was a very quiet place to stay.
2024년 2월에 1박 숙박함
답변 제공: Front Desk Swan 님, 2024년 3월 2일
Thank you for the feedback, we appreciate your staying with our hotel.

2/10 - 너무 별로예요

Charles

2024년 2월에 1박 숙박함
답변 제공: Front Desk Swan 님, 2024년 4월 9일
Thank you for the feedback

2/10 - 너무 별로예요

JAMES

가족 여행
nothing good . no sevice bath room was block.
2024년 2월에 1박 숙박함
답변 제공: Front Desk Swan 님, 2024년 3월 2일
Thank you for the feedback

10/10 - 훌륭해요

Bradley

2024년 2월에 1박 숙박함
답변 제공: Front Desk Swan 님, 2024년 4월 9일
Thank you for staying at our hotel.

2/10 - 너무 별로예요

Kloolis

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Front Desk Swan 님, 2024년 3월 2일
Thank you for the feedback

2/10 - 너무 별로예요

Brandy

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Front Desk Swan 님, 2024년 3월 2일
Thank you for the feedback

2/10 - 너무 별로예요

Maria Laura Forteza

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Do not stay here, worst experience ever
2023년 12월에 1박 숙박함
답변 제공: Front Desk Swan 님, 2024년 3월 2일
Thank you for the feedback

2/10 - 너무 별로예요

Miguel

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Humid smell, leaking bathtub, no ice machine, no drinikng water, falure to make the rooms, no staff to assist, parking full of garbage, no breakfast, the building needs to be redone.
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

William

별로예요: 청결 상태
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

jun

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Unluckily uncomfortable
I stayed at 408 pm 12/24 407 visitors are crazy loud all night especially around 3am a guy was much upsetting whatever he was so loud and shouted many f words That’s why I couldn’t sleep almost entire night And hair dryer has broken when I turn on this it was almost caught fire And stand lights are not work So unfortunately totally it’s the worst in my experience
2023년 12월에 1박 숙박함

4/10 - 별로예요

Maria

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함

2/10 - 너무 별로예요

Joseph

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked nothing. Horrible experience. Could not breathe in the room. Very musty smell. Probably due to mold.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Christopher

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was not available at checkin. Had to wait 30 mins after calling three times.
2023년 11월에 1박 숙박함

4/10 - 별로예요

salvador

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Arn

2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Adolfo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This place is simply a hotel in urgent need of a revamp, luckily it had operational elevators. Yet it was a last minute booking . Never again to this place unless a thorough overhaul is accomplished.
2023년 11월에 1박 숙박함

4/10 - 별로예요

Juan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
You should expell this property from your services. It does not have the minimum conditions to decency
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Steve

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Key card did not work so they asked me to inform them when I would return to let me into room. Due to language barrier, there was extreme difficulty communicating with staff. There was no TV remote or phone in the room so had to use cell phone to call front desk which would not answer until the 3rd call. The pool was "temporarily" closed but looked like a bomb had hit it. Multiple stains on room carpet. Killed a baby roach in the bed. Experience was so unpleasant, I chose to leave without staying for second night.
2023년 10월에 2박 숙박함

8/10 - 좋아요

Felicia

출장 여행
별로예요: 청결 상태
Medium
Checking in took about 30 minutes. They couldn’t find anyone reservation- I booked two nights and when we had came back to my room after a long day, the key no longer worked because they only booked us for one night. Luckily someone was at the desk and fixed it in no time. We had a couple of roaches in our room, other than that we slept pretty soundly and no one bothered us.
2023년 10월에 2박 숙박함

4/10 - 별로예요

Troy

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was old, rundown and smelly
2023년 10월에 1박 숙박함

4/10 - 별로예요

Dixie

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property has no upkeep. Outdated and broken. Tons of trash everywhere, made it seem unsafe. Microwave in room didn't work, elevators didn't work half the time, and they had to fix the lock on my door because the key wouldn't work.
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Run from this place! Fast!
Well, this was THE definition of a dingy hotel. I don't think I have stayed a worse hotels and I travelled the 3rd world a lot. It looks like the last upgrade was done in the early 1990s judging by the style of carpet and furniture. Where do I start? -dead roaches in the hallway -worse stained hallway carpet ever -dried vomit in the corner in hallway -damaged wall corners in hallway and elevator lobby -dirty carpet in room, you dont want to take off your shoes - the pull-out couch mattress was detached from the frame and had 2 large brown stains on it the spring frame for the pull-out bed had so many missing springs that the mattress would just slump out of it, had to put it on the floor instead -shower had stains and mold. -no breakfast options whatsoever besides a coffee maker in the room - the good: toilet was clean, bed sheets were clean, AC worked.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Ray

2023년 10월에 1박 숙박함
답변 제공: Front Desk Swan 님, 2023년 10월 17일
Thank you for staying at our hotel.

2/10 - 너무 별로예요

Angelique

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No one available at the front desk from 10p-10a. Smells terrible. Dirty. Trash in hallway. Cigarette burns on comforters. Only 1 room card provided.
2023년 10월에 1박 숙박함
답변 제공: Front Desk Swan 님, 2023년 10월 17일
Thank you for the feedback.

2/10 - 너무 별로예요

Dean

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not much security. Homeless person with cart in building. No Kleenex even available. Toilet tank wouldn’t not fill, could not use. Manager is AWOL. No one knows where she is. A very musty property. Do not stay here.
답변 제공: Front Desk Swan 님, 2023년 10월 17일
Thank you for the feedback.

2/10 - 너무 별로예요

Kyle

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Front Desk Swan 님, 2023년 10월 17일
Thank you for staying at the hotel.

10/10 - 훌륭해요

Anthony

Great
2023년 9월에 2박 숙박함
답변 제공: Front Desk Swan 님, 2023년 10월 17일
Thank you for staying at our hotel

10/10 - 훌륭해요

Mike

2023년 9월에 1박 숙박함
답변 제공: Front Desk Swan 님, 2023년 10월 17일
Thank you for staying at our hotel.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Imperial Black Swan
Older Hotel than we thought. Check in took 40 minutes. Then the room they gave had a fire alarm beeping and window facing the run down parking garage. Moved two more times. Then room key kept not working. Only one lightbulb in bedroom area was working. phone in original room, no dil tone?
2023년 9월에 2박 숙박함
답변 제공: Front Desk Swan 님, 2023년 10월 17일
Thank you for your feedback.

2/10 - 너무 별로예요

Kim

2023년 9월에 1박 숙박함
답변 제공: Front Desk Swan 님, 2023년 10월 17일
Thank you for your feedback.

2/10 - 너무 별로예요

Phyllis

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
What was unique about this property was the fact that the front desk is closed from 10pm to 10am. You cannot check in before 4:00pm unless you pay an additional $50, but then it takes 2 hours to check in. We felt uncomfortable bathing because there was a smell emanating from the shower mat and it’s surrounding funk that we didn’t even want to touch it, so we didn’t bathe. My friend’s room had bugs and a build up of hair and food in one of the headboards, dirt and funk in their shower walls and no hot water from their filthy sink. They left to go to another friend’s house. We couldn’t leave because we had no other place to go. It is definitely substandard and probably has numerous Health Department violations. Whoever they have hired to do the housekeeping has failed miserably. My one consolation and the thing I try to remind myself in this situation is that it was away from the coast and flooding and we didn’t lose electricity.
2023년 8월에 2박 숙박함
답변 제공: Front Desk Swan 님, 2023년 9월 2일
Thank you for the feesback

2/10 - 너무 별로예요

CJ

반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible!!! I had severe respiratory symptoms & other reactions from the heavy mold presence in the hotel. There was mold on the walls, ceilings, mattress, & literally everything. It reeked of mold, so much the inside of my mouth tasted like it… this hotel is a health hazard. And Expedia had. I way that I’ve found to get refunded.
답변 제공: Front Desk Swan 님, 2023년 9월 2일
thank you for the feedback

2/10 - 너무 별로예요

CJ

반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is a health hazard. It’s full of mold, nothing is clean, the elevator feels incredibly unsafe. I had to stay because I’d been evacuated from St. Pete for hurricane idalya & I had no choice. I had such severe respiratory problems & other symptoms I had to leave before the third night. No one was ever at the front desk to check me out. I want all the nights refunded please.
답변 제공: Front Desk Swan 님, 2023년 9월 2일
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2/10 - 너무 별로예요

Angela

출장 여행
별로예요: 직원 및 서비스
Horrible front desk service. So rude and hung up on me.
2023년 8월에 2박 숙박함
답변 제공: Front Desk Swan 님, 2023년 9월 2일
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2/10 - 너무 별로예요

George

반려동물 동반 여행, 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
We were unable to check in as there was no one at the front desk or answering the phone (middle of the day). We waited for a long time, so left and found another place. The hotel has a neglected look to it - closed pool, closed lounge, under staffed. Can't comment on the rooms as we never made it that far.
2023년 8월에 2박 숙박함
답변 제공: Front Desk Swan 님, 2023년 9월 2일
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2/10 - 너무 별로예요

Phyllis

단체 여행, 반려동물 동반 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Like: it was available Dislike: 2 hrs to check in because only one computer terminal, $50 early check in penalty, rooms dirty/filthy/smelly. My friend had totally unacceptable bathroom facility and left. Another had poor tv reception. One trash receptacle per room. No one in our party (we rented 3 rooms) would even consider showering because the bathrooms were all gross. Would leave but have nowhere to go. I try to be thankful that it is shelter from the storm and I had a mandatory evacuation.
2023년 8월에 1박 숙박함
답변 제공: Front Desk Swan 님, 2023년 9월 2일
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2/10 - 너무 별로예요

Gustavo

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Problems checking in, apparently no maids service. Hotel is in poor condition of disrepair. I think is up for sale and service doesn't exist. It should not be open.
2023년 8월에 2박 숙박함
답변 제공: Front Desk Swan 님, 2023년 8월 28일
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