Dear M. Heun, I would first of all like to thank you for sharing your experience in our Hotel and would like to take this opportunity to inform you we’ve already fix the ventilation issue in the room you occupied. In regards to the breakfast, I can assure you, you didn’t pay for it, continental breakfast is offered to all our clients and as you well stated there is only an extra charge of 5 euros if you order some kind of eggs (omelette, scramble, etc.). Our Hotel is more on the classic style and we have made the choice to keep real keys for the rooms, we think this makes the charmed of our establishment and moreover it helps us know the clients staying with us. We know the key-chain is quite heavy and this is why we always ask our guests to drop the keys at the Front Desk. I’m sorry our Hotel didn’t meet your expectations and I thank you once again for your feedback. Yours Sincerely, Karen