아침 식사, 점심 식사, 저녁 식사 제공, 남부 요리

더블트리 바이 힐튼 리틀 록 여행 후기

4 out of 5
더블트리 바이 힐튼 리틀 록
424 W Markham St, Little Rock, AR

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 474개" "
평점 8 - 좋아요. 1000개 이용 후기 중 266개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 136개" "
평점 4 - 별로예요. 1000개 이용 후기 중 77개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 47개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Jungpil

2023년 12월에 4박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2023년 12월 12일
Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear the team took great care of you and that you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we look forward to welcoming you back soon!

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lee and Yolanda are amazing
2024년 4월에 2박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 4월 15일
We are elated knowing you had such an incredible time at DoubleTree by Hilton Little Rock. Were very keen on having our guests feel excited to come back. There is nothing more important to us than the happiness of our guests. We agree that Lee and Yolanda are amazing!! Thank you again for the fantastic review.We look forward to your next trip!

8/10 - 좋아요

James

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Not too impressed
2024년 4월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 4월 10일
We appreciate you taking the time to share your concerns with us, James.We're disappointed that your experience with us was anything less than ideal. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward.We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.

10/10 - 훌륭해요

Jana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is right on the river, with easy walking access to river trail and several museums. it is clean and the people are friendly. The facility itsself is a bit worn and could use an update.
2024년 4월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 4월 8일
Thank you for leaving us this fabulous review, Jana!We're so glad you had such an enjoyable time with us at DoubleTree by Hilton Little Rock! We care deeply about the comfort and satisfaction of our guests so it's wonderful you appreciated our downtown location. We love seeing our guests take advantage of our proximity to so many excellent attractions.We look forward to hosting you again for yet another unforgettable stay! Have an amazing day!

10/10 - 훌륭해요

Cortney

좋아요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 4월 8일
Thank you for leaving us this fabulous review, Cortney!We're so glad you had such an enjoyable time with us at DoubleTree by Hilton Little Rock! We care deeply about the comfort and satisfaction of our guests so it's wonderful you appreciated our downtown location. We love seeing our guests take advantage of our proximity to so many excellent attractions.We look forward to hosting you again for yet another unforgettable stay! Have an amazing day!

8/10 - 좋아요

KIMBERLY

아이를 동반한 가족 여행
별로예요: 직원 및 서비스
Did not have room requested on reservation, had to change rooms after checkin.
2024년 2월에 2박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 3월 28일
Kimberly,Thank you for sharing!We're delighted to hear that you had a wonderful experience with us! We strive to provide our guests with the best possible experience, so this is great to hear. I am sorry to hear that you had to change rooms during your stay. We'd love to share an even more fantastic visit with you in the future. Have a beautiful day!

10/10 - 훌륭해요

Sandi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved everything about the hotel. Only thing i wish they would had was a refrigerator & a microwave to where we could have warmed up our food that we had brought.
2024년 3월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 3월 25일
It's wonderful to hear about your delightful experience at DoubleTree by Hilton Little Rock. It's fantastic that our team's warm welcome and the inviting atmosphere made a positive impression. We very much look forward to welcoming you back in the future.

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location for downtown. Next to marathon start and finish.
2024년 3월에 2박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 3월 25일
It's wonderful to hear about your delightful experience at DoubleTree by Hilton Little Rock. It's fantastic that our team's warm welcome and the inviting atmosphere made a positive impression. We very much look forward to welcoming you back in the future.

10/10 - 훌륭해요

David 님, Camden

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The view of the river was beautiful
2024년 3월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 3월 22일
Dear David,Your kind words have us smiling from ear to ear, and we’re thrilled to learn of your exceptional visit. From our friendly team to our clean and comfortable accommodations, you can always expect a memorable stay when you make us your Little Rock home. We hope to see you again soon and remember, we have a warm cookie waiting for your arrival.

10/10 - 훌륭해요

Jessica

2024년 3월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 3월 19일
Jessica, it's splendid to read your impressions about the DoubleTree by Hilton Little Rock. Our team members truly pride themselves on offering warm, accommodating assistance, so it's great that this was your experience.Looking forward to welcoming you back on your next trip to Little Rock.

10/10 - 훌륭해요

Faye

2024년 3월에 2박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 4월 8일
Thank you for leaving us this fabulous review, Faye!We're so glad you had such an enjoyable time with us at DoubleTree by Hilton Little Rock! We care deeply about the comfort and satisfaction of our guests so it's wonderful you appreciated our downtown location. We love seeing our guests take advantage of our proximity to so many excellent attractions.We look forward to hosting you again for yet another unforgettable stay! Have an amazing day!

6/10 - 괜찮아요

Christy

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Rooms very small, no refrigerator and no microwave. A/C did not work properly Check in staff very friendly
2024년 3월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 3월 18일
Dear Christy,It's unfortunate to hear about your experience with the room temperature. Apologies for any discomfort this may have caused. Rest assured, we take all feedback to heart and constantly strive to improve all facets of our guest experience. Thank you for choosing to stay with us, we hope to welcome you back on your next visit to Little Rock.

6/10 - 괜찮아요

Kendra

아이를 동반한 가족 여행
별로예요: 직원 및 서비스
Was okay to stay for quick trip. No microwave or fridge in room. Loud at night when people shut doors it made our door shake loud.
2024년 3월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 3월 18일
We appreciate the feedback, Kendra.It's unfortunate your time with us was anything less than ideal. We strive to offer quality service and convenience for all of our guests. We're happy you enjoyed our convenient location and clean accommodations despite the problems you had with some of our conditions and noise levels. We endeavor to offer the best experience possible and your feedback will help. Thank you.We do hope to see you again soon so we can share a more positive experience with you.

10/10 - 훌륭해요

Lauri A

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Large comfortable room
2024년 3월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 3월 18일
Dear Lauri,It's splendid to read your impressions about the DoubleTree by Hilton Little Rock. Your comments on the comfort and cleanliness of your room are much appreciated. Looking forward to welcoming you back on your next trip to Little Rock.

10/10 - 훌륭해요

Heather

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 3월 11일
Dear Heather, Thank you for choosing DoubleTree by Hilton Little Rock and also for your generous review.Traveling can be challenging enough, so we strive to make it stress-free for all our guests, and we look forward to welcoming you back on your future trips. Safe travels,

10/10 - 훌륭해요

Tonya 님, Poplar Bluff

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All of the staff were incredibly friendly!
2024년 3월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 3월 11일
Dear Tonya,Thank you for choosing DoubleTree by Hilton Little Rock and also for your generous review.Traveling can be challenging enough, so we strive to make it stress-free for all our guests, and we look forward to welcoming you back on your future trips. Safe travels,

8/10 - 좋아요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk staff are so nice!
2024년 3월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 3월 7일
Hello Angela,Thank you so much for taking the time to share your experience. I'm happy to hear that you were able to enjoy our hotel. I'm thrilled that our team provided great service. Thanks for your business, we look forward to taking care of you again in the near future.

10/10 - 훌륭해요

Tracy

2024년 3월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 3월 25일
It's wonderful to hear about your delightful experience at DoubleTree by Hilton Little Rock. It's fantastic that our team's warm welcome and the inviting atmosphere made a positive impression. We very much look forward to welcoming you back in the future.

8/10 - 좋아요

Angela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk staff were so nice. Nice view of the river. Only downside is the walls are a little thin and you can hear neighbors tv and snoring
2024년 2월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 3월 7일
Hello Angela,Thank you so much for taking the time to share your experience. I'm happy to hear that you were able to enjoy our hotel. I'm thrilled that our team provided great service. Thanks for your business, we look forward to taking care of you again in the near future.

10/10 - 훌륭해요

Nicholas

2024년 2월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 3월 22일
Dear Nicholas,Your kind words have us smiling from ear to ear, and we’re thrilled to learn of your exceptional visit. From our friendly team to our clean and comfortable accommodations, you can always expect a memorable stay when you make us your Little Rock home. We hope to see you again soon and remember, we have a warm cookie waiting for your arrival.

8/10 - 좋아요

Wade

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was friendly and helpful! The lobby is spacious and updated. The room was large and we had a balcony, downside to the room was that the balcony door didn’t lock and there is no fridge. There is a very nice waterfront park/trail just outside the hotel which we enjoyed.
2024년 2월에 2박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 2월 28일
Dear Wade,Thank you so much for allowing the DoubleTree by Hilton Little Rock be your home during your trip to Little Rock. One of the best assets of the hotel is the views and exterior balconies on the 14th floor. We hope to see you again on your next trip.

2/10 - 너무 별로예요

Brandon

Terrible
2024년 2월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 2월 28일
We appreciate you taking the time to share your feedback, Brandon.It's disheartening your stay with us was disappointing. We strive for quality so it's unfortunate that our amenities and cleanliness didn't meet your expectations. We also regret that our location was less than ideal. We'll be sure to discuss your concerns moving forward.We hope to host you again soon for a more positive experience.

2/10 - 너무 별로예요

Roobik

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The parking was very dirty., Cigarette butts all over the place. carpets in hallway and the room were totally worn. i stayed in room 409 and 1210 for two weeks and had a very bad experience. both rooms had worn furniture, I counted 15 torn areas on the desk chair in both rooms, the room 1210 had a broken desk cover. wood sticking up. in the room 409 the bathtub is worn so much that on the rear the paint started to go black, and the Wi-Fi was a disaster to connect.
2024년 2월에 4박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 2월 28일
We appreciate you taking the time to share your feedback, Roobik.It's disheartening your stay with us was disappointing. We strive for quality so it's unfortunate that our amenities and cleanliness didn't meet your expectations. We also regret that our location was less than ideal. We'll be sure to discuss your concerns moving forward.We hope to host you again soon for a more positive experience.

4/10 - 별로예요

Dillon

2024년 2월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 3월 22일
Greetings Dillon,We value your insights and thank you for taking the time to share. We take great pride in providing our guests with an experience that leaves them wanting for nothing, and we apologize for not meeting your expectations. We hope you will give us an opportunity to demonstrate our commitment to care and service in the months ahead. It would be a pleasure to welcome you once again for a true exploration of our many amenities, and we wish you the very best until then. We look forward to hearing from you soon.Warm regards,

10/10 - 훌륭해요

Jennifer

연인과의 여행
좋아요: 편의 시설/서비스
Friendly staff and easy check-in!
2024년 2월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 2월 28일
Thanks for the 5-star rating and review!We're thrilled you had such a pleasant time with us! We strive to offer top-notch service and convenience for our guests. We look forward to sharing an even better experience with you next time. Have a lovely day!

10/10 - 훌륭해요

Shannon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed at DoubleTree Little Rock for a concert at the arena. Traffic was packed after the concert so we walked back to the hotel so super convenient. Staff went out of their way to make sure everyone had a great weekend.
2024년 2월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 2월 19일
5 out of 5!!Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 - 훌륭해요

Jake

좋아요: 청결 상태, 직원 및 서비스
Elevators were horrible
2024년 2월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 2월 12일
Jake, thank you for your glowing review about your stay at DoubleTree by Hilton Little Rock. We are thrilled that you enjoyed our welcome cookies, rooms, and ample amenities. Our location in the heart of the city does lend itself convenient to great restaurants, concerts and much moore.We're looking forward to welcoming you back on your next visit to Little Rock.

6/10 - 괜찮아요

Brian

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 2월 12일
Thank you for sharing your feedback, Brian.We appreciate your input. I hope that you loved our prime location, clean rooms and friendly staff. We look forward to having you back again soon for an even more positive.

6/10 - 괜찮아요

Myagmarsuren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 2월 8일
Thank you for sharing your feedback, Myagmarsuren.Thank you so much for you allowing us to host you while in Little Rock. We look forward to having you back again soon for an even more positive experience.

10/10 - 훌륭해요

Tammy

단체 여행
좋아요: 편의 시설/서비스
Staff very friendly. Leo at front desk top notch.
2024년 1월에 2박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 2월 5일
Tammy, it's splendid to read your impressions about the DoubleTree by Hilton Little Rock. Our team members truly pride themselves on offering warm, accommodating assistance, so it's great that this was your experience. Leo is just one of the many ROCK stars that are on the team! I will pass your comments along to him and the management of the hotel. Looking forward to welcoming you back on your next trip to Little Rock.

4/10 - 별로예요

Parker

2024년 1월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 3월 20일
We appreciate that you took the time to share your feedback, Parker.We're disappointed that your stay in our hotel didn't exceed your expectations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our management team so that we may improve moving forward.We hope for the opportunity to host you again soon for a more positive experience.

4/10 - 별로예요

Hope

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Disappointed! Have stayed in other double trees much nicer. Over priced for condition. No one answers front desk or service. Room have peeling wall paper. Furniture is all chopped, beat up, old and chipped. Ice bucket no glasses, no bottled water, basically like staying at a motel 6. Only positive was comfortable bed. Could not call room service no one answer phone. Would not book this again.
2024년 1월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 1월 24일
We appreciate that you took the time to share your feedback, Hope.We're disappointed that your stay in our hotel didn't exceed your expectations. We also regret that you weren't entirely satisfied with the quality and condition of our furnishings and accommodations, and that our cleanliness was less than ideal. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our management team so that we may improve moving forward.We hope for the opportunity to host you again soon for a more positive experience.

8/10 - 좋아요

Mary

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 1월 17일
Our team at DoubleTree By Hilton Little Rock appreciates your honest feedback. Without additional information regarding your stay, I will just say a simple THANK YOU!We hope to see you again soon.

8/10 - 좋아요

Liz

출장 여행
좋아요: 청결 상태, 객실의 편안함
Ladies in the dining area were fantastic! Front desk lady was less than Friendly upon checkin. Check out personnel was great
2024년 1월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 1월 17일
We appreciate your lovely rating!We are thrilled to hear you had a great time while with us, and that you found so many factors to be convenient for you. The satisfaction of our guests is important to us so we can't wait to see you back again at DoubleTree By Hilton Little Rock soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback.

8/10 - 좋아요

joanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 1월 17일
Thank you for taking the time to share your 4/5 review with us, Joanne.Were thrilled to hear you had such an enjoyable experience with us. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. Well make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward.Were looking forward to sharing a more enjoyable experience with you soon.

4/10 - 별로예요

Isiaha

별로예요: 직원 및 서비스, 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 1월 17일
Thank you for taking the time to share your 4/5 review with us, Isiaha,We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. Well make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward.Were looking forward to sharing a more enjoyable experience with you soon.

2/10 - 너무 별로예요

Jasmine

2023년 12월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2024년 1월 4일
We sincerely regret to hear about your less than satisfactory stay. Nothing is more important to us than guest comfort and we have key processes in place to maintain our rooms. Furthermore, exceptional service is a hallmark of our team members, and your comments will serve as a learning point. We hope you consider visiting us again in the future so we can demonstrate the high standards we strive for.

2/10 - 너무 별로예요

carissa

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel needs some major upkeep. The rooms are dingy and dated. Spots on carpet, toothpaste splatters on walls in the bathroom, furnishings are dinged up on all the corners. The phone in the room does not work. No bedding for fold out bed in the room. There is no valet, $15 to self park, no bellman or housekeeping to bring up extra bedding. I wasn’t expecting a 5 star hotel experience but there it a sign for the valet, they just aren’t there. I do expect a working phone to call the front desk, I’d expect furnishings to at least be well kept. We listed in our booking 2 adults & 2 children so with one king bed and one fold out sofa bed I’d at least expect bedding for all guests. They should change the name to the single tree.
2023년 12월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2023년 12월 27일
We sincerely regret to hear about your less than satisfactory stay. It's disheartening when cleanliness and service issues tarnish the experience. Nothing is more important to us than guest comfort and we have key processes in place to maintain our rooms. Furthermore, exceptional service is a hallmark of our team members and your comments will serve as a learning point. We hope you consider visiting us again in the future so we can demonstrate the high standards we strive for.

8/10 - 좋아요

Tyler

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2023년 12월 27일
We appreciate your lovely rating!We are thrilled to hear you had a great time while with us, and that you found so many factors to be convenient for you. The satisfaction of our guests is important to us so we can't wait to see you back again at DoubleTree by Hilton Little Rock soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 - 훌륭해요

Emily

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Marc Franklin - Director of Sales 님, 2024년 2월 5일
Emily, it's splendid to read your impressions about the DoubleTree by Hilton Little Rock.We hope to see your return very soon to Little Rock!

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wake upb
Alarm went off at 6 am. Not good
2023년 12월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2023년 12월 18일
Angela, Thank you for choosing DoubleTree by Hilton Little Rock. It's fantastic to hear that you enjoyed the hotel.As you know fire alarms at a hotel are never fun as they do inconvenience all guest. However, on this occasion there was a small fire in a trash can in the parking garage. We look forward to welcoming you back to Doubletree by Hilton Little Rock in the near future and wish you lovely memories to come in your future visits.

4/10 - 별로예요

Robert

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Room 1006 sould never be rented out.
2023년 12월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2023년 12월 12일
Dear Robert, Thank you for taking the time to share your valuable feedback regarding your recent stay here at The DoubleTree by Hilton Little Rock. Please accept my sincere apologies that your experience with us did not live up to the high standard for which we are known. We greatly value your insight and have taken the opportunity to share your comments with the hotel's leadership team to improve the overall guest experience.Thank you again for your feedback. We hope to have the opportunity to host you again the next time your travel plans bring you to Little Rock.

8/10 - 좋아요

Nicole

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only thing I did not like was the parking
2023년 12월에 2박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2023년 12월 12일
Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear the team took great care of you and that you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we look forward to welcoming you back soon!

10/10 - 훌륭해요

Bradley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
We just stayed one night but it was quiet and very comfortable to sleep
2023년 11월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2023년 12월 12일
Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear the team took great care of you and that you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we look forward to welcoming you back soon!

10/10 - 훌륭해요

Teresa W

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly, room was clean, and the parking garage convenient. Lots of good places to eat located within walking distance.
2023년 11월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2023년 12월 4일
Teresa, it's splendid to read your impressions about the DoubleTree by Hilton Little Rock. Our team members truly pride themselves on offering warm, accommodating assistance, so it's great that this was your experience.Your comments on the comfort and cleanliness of your room, as well as the convenience of parking. Looking forward to welcoming you back on your next trip to Little Rock.

8/10 - 좋아요

Carolyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel is close to convention center and parking is great BUT they need to upgrade and get USB ports in all rooms!
2023년 11월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2023년 12월 12일
Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear the team took great care of you and that you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we look forward to welcoming you back soon!

10/10 - 훌륭해요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, easy parking and clean and quiet property made this a great choice!
2023년 11월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2023년 12월 4일
Mary, it's splendid to read your impressions about the DoubleTree by Hilton Little Rock. Our team members truly pride themselves on offering warm, accommodating assistance, so it's great that this was your experience.Looking forward to welcoming you back on your next trip to Little Rock.

10/10 - 훌륭해요

EG

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our family stayed here during a road trip across country. Dominique at front desk was so kind, on point and helpful. Our room was perfect- stocked and clean. Our bed was super comfy, the black out curtains worked- and the balcony boasted a stunning view of the river. We dined in the restaurant attached to the hotel and loved the food, staff and ambiance. Parking is a breeze. Would highly recommend for professionals and families alike. We will be back!
2023년 11월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2023년 12월 4일
Teresa, it's splendid to read your impressions about the DoubleTree by Hilton Little Rock. Our team members truly pride themselves on offering warm, accommodating assistance, so it's great that this was your experience.Your comments on the comfort and cleanliness of your room, as well as the convenience of parking. The hotel does have a million dollar view overlooking the Arkansas River. Looking forward to welcoming you back on your next trip to Little Rock.

6/10 - 괜찮아요

John

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2023년 12월 4일
Thank you for sharing your feedback, John.We're disappointed to hear you were unsatisfied with your stay. We strive to provide our guests with a wonderful experience from beginning to end so it's great you enjoyed our kind staff and comfortable bedding. We hope you'll give us another opportunity to provide you with the quality experience we're truly capable of sharing with our guests. Thank you again for the feedback.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
A bit disappointed
Beautiful view from room, comfortable bed and quiet. However, condition/maintenance upkeep has deteriorated—a worn look such as the finish along the edge of wood on the desk and vanity in the bathroom. Coffee is good and available in the lobby or make it in the room but breakfast is not included.
2023년 11월에 1박 숙박함
답변 제공: Marc Franklin - Director of Sales 님, 2023년 11월 24일
Thank you for sharing your feedbackWe're very disappointed to hear you're dissatisfied with your stay. Providing our guests with a great experience is very important to us. We truly value your feedback and we'll address it with the appropriate members of our team so we may improve for the future.We hope you'll give us another opportunity to provide you with the quality experience we pride ourselves in providing. Thank you again for taking the time to share your feedback.